Lenovo G550 Dead Pixels

Hi i am starting to get a dead pixels issue there 3 already. I am still under warrenty does the policy mean 3 or more or just more then 3. Also do i have to sent it abroad for repair i use the laptop everyday so sending it will be problematic.
Also i have no recovery partition i have the recovery discs so i can re-instate the onekey recovery.
Not sure if this void the warranty at all.
Any advice would be gratefully recieved.
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i suggest you to contact lenovo support line for dead pixel pixel issue. ( warranty may cover )
recovery partitions are hidden, so you can't see the partition unless some error occurs.
i didn't understand what your question is, creating recovery dvds or recovering system using disc?
actually, answer is yes for both.

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Lenovo G460 - dead pixel, LCD can't be waken up from sleep/ hibernation , very hard to use Touchpad

I got this unit as my birthday present last week. I was very happy about it, as i've been using Dell laptops for the past 6 years of my life, this is the very first time in my life that i'm getting a Lenovo laptop, and i gotta say i'm very disappointed. Friends around me saw me carrying a new Lenovo and they all went " oh my god, that's Lenovo leh !!!", and now i must say "it's no big deal, it's only Lenovo".
after i got this laptop as a present, i'd been quite busy with work and didnt even play with it much. But when i first got my hands on this laptop, i found the touchpad is the hardest one i have ever used in my life. i dont know if it's me or the touchpad itself. Sometimes, the right click doesnt work or the pointer just stalls on the screen for a few seconds no matter how hard i try to move it. Ok, i said it to myself, fine, maybe i got too used to Dell's touchpad, this is a laptop of higher end/ bigger name and it's too hard for me to use. i could get myself an optical mouse. But the nightmare is just about to start !!!
It's labour's day, i got 3 days off work and i started playing this new laptop. After playing around with it for half a day, i left it for shower. After i returned, the display turned off. I tried every way to wake it up and they all went in vain, only a hard power off would do the job. I got online, searched the forum and found that many other users were having the same problem as i had. Ok, read that a BIOS update would solve the problem, though it's not available now. I can be patient and not a crazy **bleep** complaining about it.
just the next day, i woke up from bed, turned on the laptop, as windows 7 was starting up, i suddenly noticed there was a **bleep** dead pixel !!!!! it's so tiny that it could be so hard to see, if it wasnt windows 7 startup screen (all black with some colorful animation at the center) i wouldnt have noticed it !!! I googled on G460 having dead pixel, oh my, i'm certainly not alone !!!
Now that i have sold off my old dell laptop, and had everything set up in this new laptop, and it seems that i need to return this laptop, and certainly i'll have to live my life without a laptop for the next few weeks. I gotta say it again, i'm very disappointed in Lenovo !!!
Now please let me know how do i return this laptop for repair or whatever you call it, as i work on weekdays in singapore and return to malaysia only on weekends, and this laptop was bought in Malaysia. looks like i gotta take a day off just to send this laptop back to lenovo..........what a big let down.
have had so many Dell laptopsand never had a single tiny problem with them......

I'm banging my head because I can't find a solution to make my arch-install detect an audio CD
I assume that you mean the optical drive. I don't see a /dev/sr0 in /dev
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Looks like it's a LiteOn drive.
You can play an audio CD.
mplayer cdda://
mpv cdda://track[−endtrack][:speed][/device] −−cdrom−device=PATH
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Lenovo Yoga13 Dead Pixel

I have bought Lenovo Yoga 13 on Jan 2013.
After 2 months, came out 1st dead pixel.
1 month later another 1 show up. Currently my screen happen to have 3 death pixels. (3 position)
However i believe total will be 4 dead pixels on my screen as one of the dead pixel position should consider 2 dead pixels joint together become a big pixel. (can obviously see it is bigger than normal dead pixel)
I have contact Lenovo Tech support and get to know that Lenovo policy is at least meet 5 dead pixels for IdeaPad. Is that truth?
I am quite dissapointed with Lenovo as i m just use it few months moreover i m not a heavy user. The pain thing is my death pixels happened on the midlle of the screen and show it as a vertical order, it is too obvious and annoying.
So anyone face the same problem as me & any Lenovo staff can help over here？
I am from Singapore.

Ive found a dead pixel on the first yoga I purchased out of the box, Lenovo processed a return, the second one had screen washout in the bottom right so I returned that one, and the third one has a dead pixel out of the box as well.
Im not sure whats happening with the quality of the screens, Im less than impressed as well. I guess I am a bit lucky in that I discovered all these issues right after purchase, but its taken about 2 months to get to this point, so its quite a while. I don't think they will do anything about my most recent laptop, when talking to the rep about the last return, she said that I would not qualify for anything else if there is anything wrong with my new one. Im not sure I would purchase a ideapad again, if I ever decide to give Lenovo another shot I might stick to their business lines (that's what I use at work, never heard of issues with those) as it seems thats where the quality is.

Dead Pixel Agony

Hello Peeps,
    I just received T520 package today and my excitement suddenly turned to grief when I saw a bright glowing red dot on my screen. OMG... a dead pixel right out of the box! Did I just drop my hard earned grand that I have been saving for months on something that would bug me for the rest of the products life?
    I quickly searched Lenovo's dead pixel policy and almost fainted when I found out the unit has to have at least 3 dead pixels to be considered for replacement noooooooo...wahhhh....boohohoho..sob
     Why did they ship out a unit with dead pixel??? I'm pretty sure it was NOT missed by QA because it glows like a laser beam in the dark and a dead pixel would not develop while in transit!
      I'm going to contact Lenovo post sales tomorrow and really hoping something can be done. I know some of you will consider this as another guy who got a dead pixel rant, but man, when someone spend this amount of cash, and I'm not rich, I would at least expect to receive a non-defective product. Oh Lordy, I should have trusted my instinct and buy something of this value in a brick and mortar store. Hoping for the best but this night would not be a pleasant one.
Sigh,
Jason
Solved!
Go to Solution.

Update #1:
So I called Lenovo After Sales and was given a Case# so I can return the unit for a full refund. That process went smoothly so props for Lenovo on that regard. Since I got a boost of confidence with Lenovo's customer service and also I really liked how the T520 keyboard feels like in my brief experience with the product, I went ahead and ordered a new one, not waiting for the refund on my other card which I calculated would take at the minimum of two weeks. Crossing my fingers that I would get a dead/stuck pixel free display this time.

Lenovo wont stand behind dead pixel policy

I am not sure what else to do. It seems like unless you complain on this board, lenovo will not respond.
I bought a t400 back in 2008 and it shipped with dead pixels.
I informed support and they noted it "on my account". I had a 5 year warranty and decided to wait until I had a major issue.
My T400 recently failed (hard blue screen) and I sent it in to lenovo support. They refused to fix the lcd and after a few days shipped my laptop back without fixing the blue screen
I finally got support to let me go with a local repair shop (they did a motherobard swap). The tech fix my machine but again lenovo refused to repair my LCD
I bought a 5 year warranty for piece of mind and lenovo has completely failed.
If you have a dead pixel issue, return the unit asap. Lenovo will refuse repairs.
I have purchased 4 thinkpads since 2008 and since the t61 nvidia failure, the support has gone completely downhill
My case # is A02P78N, and I have sent 3 PMs to mark with no reply.
Can anybody help?

The Policy:
http://www.ehow.com/facts_7675653_dead-pixel-policy-lenovo-laptops.html
I love my LENOVO.
T 410s, WIN 7, 128 SSD, 64 Ult.
I do not work for LENOVO.

Brand new T530 issues. (Defective FHD panel/dead pixels)

Just received my T530 yesterday, and honestly I've got to say it's a great machine, but I have noticed a couple of minor problems with it, along with a factory defect.
1. The battery is too loose.
2. The keyboard has no caps lock indicator, yet the mute button has its own indicator (can't complain there)
I bought the FHD screen, which is absolutely exceptional, except for the fact that it has about 4 DEAD pixels on the middle right..
Also I bought this unit brand new on eBay, but my warranty status says it has expired before it ever started. What's up with that?
One final thing, when I opened up the box, the power adaptor, was in its own little compartment, unprotected, though it works fine, but is a little scratched, not sure if that's Lenovo's fault, or if the seller accidentally removed packing material when including the recepit/invoice.
Looks like I'll have to send this unit in, I assume Lenovo's warranty covers factory defects with the screen?
Thanks.

I ended up getting a full refund, and now I am ordering directly from Lenovo.
Thanks everyone!

Could some one help me with dead pixel on my screen?

I bought my Thinkpad X61 only a few days back. I opened it and found that there is one dead pixel in the middle of the monitor. Is there any possibilty that Lenovo would fix this? I know that I have to pay 15% of the purchage amount in order to return this peice. I would be really happy to return it without any costs. I talked to the service people. This is the worst service ever I had. No one is replying. One girl told me that the dead pixel goes away in a few days and It would be okey. It looks like if you order a laptop online, they send you laptop with defective pixels.

This message is locked.
Please use the one in the X Series Tablet section.
Message Edited by carbon_unit on 04-05-2008 07:04 AM
T60 2623-D7U, 3 GB Ram. Dual boot XP and Linux Mint.
T400 2765-T7U Windows 7
Registered Linux User #160145
FYI: I am not employed by Lenovo

Lenovo G550 - how can I run three monitors

I've just bought a Lenovo G550 and am running Windows XP Pro on it. So far so good. I'm quite happy with it as I think it represents good value for the money.
I have been able to run two external monitors on my G550 laptop - using the VGA port and the HDMI port. But I can't get my laptop monitor to work to make it a third monitor. Has anyone had any success with this and if so how did you do it.
Thank you.
Dovetail

Assuming, for the purposes of discussion, that the application allows you to display six windows, one for each stock, then if you were to use two 27" monitors, would the six windows properly arranged in the two monitors be sufficiently large to serve your purpose? Your active window areas would be on the order of 900x500 pixels, assuming one of the plentiful 1920x1080 monitors.
Your other option would be two additional PCIe video cards. From page 64 of your user guide, note the following:
Also, from the tech brief on the last G5 towers, note the following on page 10:
With any luck at all, our far eastern friend will be rising shortly and can provide a more definitive answer.

New T520 With Dead Pixels

Hi, I have a new T520 that I have purchased about 30 days ago and it already has some deak pixels on the screen. How can I go about getting these fixed?
Thanks,
Josh

Hi, I went through the same dillema with a previous purchase. Out of the box, it's got stucked pixel so I returned them and ordered a new one. Your's is already more than 30 days old so Lenovo Post Sales might give you a hard time with a return but if it has more than 3 dead pixels, I believe you can return it for warranty.
http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/Dead-Pixel-Agony/td-p/760031
Good luck.

Three dead pixels! Help! T420s

Just noticed two more dead pixels on the right hand side of the screen. I have warranty up until 2015 and the warranty type is next day on-site.
Also, the fan is always on fast and makes a lot of noise. A whirring noise to be specific - engineer coming on Friday.
Can anyone advise me on what to do next? Here's some other problems that I am facing:
http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/T420s-PROBLEMS-HELP/m-p/749123
An engineer is coming on Friday, I have next day service but I am only home all day on Friday.
Just really upset about this, I purchased a £1000+ machine and all these problems under six months is really not good at all.
ThinkPad T420s (4174-HG6) i5-2540M 8GB RAM, 320GB HDD
ThinkPad T430s (2356-GDG) i5-3320M, 8GB RAM, 500GB HDD x 2

Hi mate, it is not even 5 months old and here's all the problems that have come out of it,
http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/More-T420s-problems-really-upset-now/td-p/7...
Moderator note; duplicate thread locked
ThinkPad T420s (4174-HG6) i5-2540M 8GB RAM, 320GB HDD
ThinkPad T430s (2356-GDG) i5-3320M, 8GB RAM, 500GB HDD x 2

Dead Pixel policy for T410s

I called up the technical support, and they told me that I need to have at least 9 dead pixels. But later on when I checked the customer support website, it said that I need only 3 dead pixel. here
Currently my laptop has exactly 3 dead pixels (black color).
Does anyone knows whether Lenovo changed their dead pixel policy from 3 to 9 pixels for an exchange?
Solved!
Go to Solution.

Have you tried an app like UDPixel to try and unstick the pixels? Though yeah if you can tell tech support the document which you found the information in you should be able to get the panel replaced.
Thinkpad T500-2081 CTO | T9400 2.53GHz | 8 GB RAM | ATI HD3650 + Intel GM45 | 15.4" LED WXGA+ | Windows 8 | ATI Catalyst 13.1 (non-switchable)
Thinkpad 390x | PII 333 | 256mb ram | NeoMagic 256AV | SVGA LCD | OS/2 v4.52

Dead Pixel Policy

**bleep**, looks like I have my first dead pixel. Never had a single one on my 5 year old 1920x1080 Dell D810, yet this not even 6 month old W510 has one already.
Looks like the Lenovo magic number is 3:
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-69856
Anyone else have any dead pixels? Anyone know of any good software to check for them? (i.e., test various color transitions).
I notice if I tap the back of the screen gently, it'll sometimes coax the pixel to behave -- maybe there's a general fix?

I can't belive it but Lenovo Service has replaced my broken LCD on new. My warranty ended on 25th of Nov and I had gone to Service on Monday 22nd od Nov. I didn't have any warranty because I had bought my Notebook from third-hand. I thought they will not replace LCD but they did it. Lenovo service is great. I love them!
My pixels were definitly broken, look on those pics: http://www.megaupload.com/?d=KNSQUA4F
Thank U Lenovo!
T400 2768-CT7
C2D P9600, 2x 4GB Kingston 1066MHz, 256MB 3470HD (1440x900), FUJITSU MHZ2160BJ G1 + HITACHI HTS541616J9SA00 (ultrabay), 5100AGN, BT
T61 7664-1KU (died cause nVidia GPU fail)

Dead pixel on T61 and warranty!

Hello everyone,
I bought a second-hand T61 7663-CTO from a guy (which is still under warranty till 2011) with just a receipt. I have used it for 2 weeks and now I found a DOZEN of dead pixels on the screen (blame me for not testing it carefully).
So anyone please let me know if my laptop still can take the warranty with that receipt he gave me?
And how long does it take the laptop to be fixed?
Thank you!

dkei wrote:
Lead_org,
Thanks for your reply! It seems like Lenovo Thinkpad laptops have got a serious problem with the screen. Dead pixels appears on the T61 and T400 that my friends are using too!
that is not my personal experience.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

X220 came back from depot with one dead pixel on new replaced panel

I bought my X220 on May, 2011. It was working great up until last month when suddenly several dead pixels(around 5) appeared on the IPS panel. They were dark dots scattered on the mid bottom part of the display, and were invisible only on dark images. I tried various stuck pixel fixing programs for several hours with not good result.
I called the support number for Canada, explained the issue and immediately got a call number and a box was on the way.
Yesterday I received the X220 back after a week and half, which is quite fast for what I expected the service time to be in Canada. When I turn on the machine I immediately notice some backlight bleed on the bottom on the screen given that the old one didn't have any. I thought it would not bother me since I could only see it if displaying dark backgrounds, which is rare for me once in Windows. But I also notice one dead pixel on the mid bottom right of the screen, and it looks darker and bigger than the ones in the old screen. Anytime I'm looking at anything bright colored I see it.
As of now, while I'm at work the X220 is running UDpixel at home to see if it gets fixed. I was wondering if Lenovo would grant me another repair call seeing that the dead pixel bothers me more than the ones in the old panel, although it is only one.

@pacho,
You can try taking a picture of the screen showing the backlight bleed and try contacting support and see if they can get it replace again. Do let them know your previous case number as well.
Lenovo dead pixel policy here.
http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-69856
However I am not sure if it applies to IPS panels.
*Non Lenovo employee*
I have a Y2P (i5) ... Feel free to ping me if you want me to test some applications with your Y2P if you have the same model. I don't mind keep doing recovery on it if needed .... =)

I am about to throw my Lenovo G550 into moving traffic

I have seriously at the end of my FREAKING ropes with my Lenovo G550 (2598) laptop. I swear on my life I am about to go and purchase a new computer and best believe it will NEVER be a lenovo. I am at the end of my ropes with this piece of crap laptop. It seems to me that I have joined like 1500000 other people having the same issue and no one from lenovo seems to have a viable answer to the problem. My computer literally will work occasionally and then it will just start to shut off at random times on me. It has went to sleep on me 5 times already trying to post this message. I just completely did a factory reset on the thing and erased all of my files and returned it to its "factory" state. This did not fix the issue. In fact, it has gotten 10x worse since i did the factory reset. I have ran Malware bytes. I restarted the computer in safe mode and ran combofix, malware bytes, adwcleaner, cccleaner, and **bleep** near all of the solid antivirus softwares. I have manually scanned the registry for anything that should not be there and still have found nothing. I am fed up to no end here. I design websites and have a business online that I CANNOT BE DEALING WITH THIS BULL. I have searched on here and literally have found nothing whatsoever that is gonna help me solve the issue. I took the back of the computer off and airdusted the fan (filled with dust) and that did not help either. I mean what more is there possibly to do? I will install a software and every time it usually says something along the lines of "a pending restart may be near. Are you sure you want to continue with the installation?" Someone with some knowledge for the love of God come and shed some light on this bull**bleep**. I just bought this laptop like 2 years ago so if thats what happens to your laptops after 2 years best believe I will go with apple for the rest of my life because i dont see any of my friends with macbooks having any sorts of these problems.

Why aren't you having it repaired? If a factory reset and installing the latest official drivers doesn't help it's usually a hardware issue.
If it shuts down randomly could be the motherboard or CPU.
I wouldn't buy Apple, everything is glued or soldered together, and when you run out of warranty, you will go bankrupt trying to have it repaired.
Grab a ThinkPad, you won't regret it!
Jonas
Microsoft MVP: Windows Consumer Expert
Yoga Tablet 2 10 || ThinkPad X1 Carbon (20A7007MPH) || ThinkPad Helix (3698-6EU) || IdeaCentre B540
Twitter: @jonashendrickx

Lenovo G550 Dead Pixels

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