Lenovo G570 has no audio after Windows 10 upgrade

I don't have any audio now that I've upgraded to Windows 10. I've tried various sources including Netflix and music apps. Headphones don't work either. I went through all the steps on this site to no avail. (https://support.lenovo.com/us/en/documents/ht103792) I also restarted the laptop. I talked to Windows support and they told me to downgrade to Windows 8 and try uploadng again-- I'm not sure how that would even work. They also said that Lenovo needed to update their drivers. Lenovo wants to charge me $20 a month to fix the issue. Has anyone else dealt with this issue? Do I have any other options?

Hi: The only suggestion I can offer would be to try the Vista audio driver from your notebook's support page. This package contains the Conexant Audio Driver for the supported notebook models and operating systems.
File name: sp35940.exe You may have to manually install the driver if the auto install doesn't work.

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HP Compaq C571NR has no audio after Windows 10 Upgrade

I just upgraded to Windows 10 and have not had any audio since then. Microsoft tried to fix it for me but they said I would have to contact HP for help as there does not seem to be any updated drivers available for Windows 10 yet. Are there drivers for a different model that might work? I'd like to be able to hear what's playing on my computer again. Thank you for all help you can provide.

Hi: The only suggestion I can offer would be to try the Vista audio driver from your notebook's support page. This package contains the Conexant Audio Driver for the supported notebook models and operating systems.
File name: sp35940.exe You may have to manually install the driver if the auto install doesn't work.

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mrdctaylor wrote:
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Can't access old ver. 9, 11 & 13 clips after Windows upgrade

In Sept. 2014 I downloaded PE 13 from B&H, worked fine and was able to access old PE9 & PE11 clips. In Dec. 2014 had problems with Wind. 7 Home Ed. and had to upgrade to 8.1 (decided on Pro). Installed 8.1 Pro end of Dec. 2014 and bought PE 13 DVD from B&H to reinstall after I backed up my hard drive. Problem after install of 8/1 Pro and installing PE13 from DVD I can't access and restore old clips from 9, 11 & 13. Tried everything I can think of....any suggestions PLEASE!

Very good, I completely understand. Please understand "I am not a computer geek!"
With the old computer system, you have Premiere Elements 9, 11, and 13 projects. And, you import media into each and see thumbnails for each of your imports in the project media area of the program (in version 11 and 13, called Project Assets). CORRECT! Please as we go forward I have the PE 13 that was downloaded from B&H and worked perfectly with my previous assets in PE 9 & 11.
When you go to open a project in one of these programs and go to the project media area, do the source media thumbnails still show as before with image in the thumbnail? Or does the thumbnail have a display of circular arrows? If the present as before, can you drag the file from the project media area to the Timeline? If you cannot, it that the problem? NO! (First info is when I set up my new PE 13 after copying all data to a 1T desk drive and loaded Windows 8.1 Pro to replace my Windows 7 Home Edition, I set up the PE 13 and used 64 bit as suggested.) NOW...When I locate my previous Project Assets on the 1T drive they show as "red blocks" with a play arrow in them where previously were thumbnails, but I can't retrieve them. As such there is nothing to add to the timeline. Last night I added to the NEW PE 13 a 22 min program I'm working on. I have all those assets, thumbnails and everything is working as wonderfully as it did in 9, 11 and downloaded 13.
Now in response to a previous question you asked:
1. When you open Premiere Elements 13 Expert workspace, go to Publish+Share/Computer/QuickTime, do you see a list of presets when you explore
the Presets" field there? NO.... I can get to /Computer but there is no QuickTime there! I did download QuickTime yesterday after your suggestion.
2. You wrote
Restarted PE13 and received the message "The selected file cannot be played becuse your system does not have the required compresser/decompresser (codec) installed.
Where are you getting the selected file---- from Premiere Elements 13 Expert workspace Project Assets to where it was imported originally from a hard drive save location?
Or other? What is the specific full name of one of these files that is giving the error message?
With everything I've been trying, I'll have to recreate this series of events to answer directly.
When you did the switch from Windows 7 Home to Windows 8.1, did you go 64 bit to 64 bit or 32 bit to 64 bit in operating system? Help me with a way to determine what the bit was on 9 & 11!
Were two separate computers involved or did you manage to change the operating all on one computer? All on one Computer
The major focus for me right now is to make sure I know what file triggers the ".....not have the required compressoer/decompressor (codec)"? And to know that
you are in the Premiere Elements 13 Editor and not the Organizer 13 workspace. Help me understand!!!! I know the difference between "Add Media", "Project Assets", "Organizer", "Editor" and "Workspace". But "Project Assets" and "Workspace" are part of "Editor", so I don't understand your question.
WolcottVideo
    Can't access old ver. 9, 11 & 13 clips after Windows upgrade
    created by A.T. Romano in Premiere Elements - View the full discussion
WolcottVideo (Mike Bruce)
Thanks for the replies.
My communications are in the threads or via Adobe Forums private message. The thread communication is preferred since then all share, and learn.
Please try to reply to the post 4 questions or use the Adobe Forums private message system to send me a private message. To do the latter, click on my Adobe ID at the top of any of my replies in your thread. That should bring up my profile. Click on the orange envelope message icon to the right of what you see in order to set up and send your email to me directly. No one but you and I see the Adobe private message communications.
Here is a basic description of where the details between us need to be confirmed...
With the old computer system, you have Premiere Elements 9, 11, and 13 projects. And, you import media into each and see thumbnails for each of your imports in the project media area of the program (in version 11 and 13, called Project Assets).
When you go to open a project in one of these programs and go to the project media area, do the source media thumbnails still show as before with image in the thumbnail? Or does the thumbnail have a display of circular arrows? If the present as before, can you drag the file from the project media area to the Timeline? If you cannot, it that the problem?
We will be watching for your reply.
ATR
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Microphone has gone quiet after Windows 10 upgrade

The upgrade from 8.1 to Windows 10 has been great however a single nagging problem exsits, my mircophone isn't working as it should. After the upgrade the volume levels on my internal microphone has been very low. Despite reinstalling the Realtek High Definition Audio drivers from the HP and microsoft websites, the problem still persists. Troubling shooting the internal microphone also didn't help along with enabling/disabling the device, setting it as default etc. It would be appreciated if some sort of fix is provided for this issue, thank you.

Hi: The only suggestion I can offer would be to try the Vista audio driver from your notebook's support page. This package contains the Conexant Audio Driver for the supported notebook models and operating systems.
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Is there a red light on in your earphone jack?
Dave M.
MacOSG Founder/Ambassador  An Apple User Group  iTunes: MacOSG Podcast
Macsimum News Associate Editor  Creator of 'Mac611 - Mobile Mac Support'

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UserIsNamed wrote:
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Dear Neokenchi,
Thanks a million for your reply & support.
As per your suggestion I have applied the following method & my problem have been solved.
If someone else have the same problem should follow these instructions...
Try these steps:
1. Follow this guide on how to disable automatic driver installation.
2. Press the Windows key‌ Windows logo key+X and choose Device Manager. On the Device Manager, navigate to - Sound, video and game controllers > right click on Conexant SmartAudio or IDT High Definition Audio > choose uninstall > and ensure the delete the driver software for this device is checked.
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Hello,
I've just upgrade to vista and i've lost my audio. I've tried all the latest drives, still no luck. The pc says the driver is installed and the device is working correctly but i cant hear nothing. Volume is 100% also.
Any ideas?

I have a similar problem.
You can solve the problem in one of two ways, and I list them in the order I would recommend you try them:
1. Disable Driver Enhancements for your device.
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If this doesnt work, try
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Realtek has new drivers available for High Def Audio. They can be found at:
http://www.realtek.com.tw/downloads/
Click on High Definition Audio Codecs
Select under windows, Vista Driver (32/64 bits) Driver only (ZIP file) and select one of the mirrors and download the file (Warning: Takes a long time!)
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Restart.
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[Edited by: admin]

No audio after windows update

this goes for the hp a1320n as well as the a1324n and probably for more. these models have a realtek high definition (hd) audio device with front panel inputs/outputs.
i had an issue where i lost sound after some windows updates. there seems to be multiple scenarios that i believe are all related. ultimately what would happen was that i would attempt to get sound out of the speaker, either by playing a song, or just trying to configure windows sounds, or the realtek sound manager test program and no sound would eminate. it looked like it was playing the sound, but nothing audible.
i tried the usual uninstall/reinstall of drivers - same. i tried reloading various operating systems as well. i could get it working, then after some windows updates, i would lose it again. of course, hp "tech support" was no more help than a 6 year old who has been shown a picture of a computer.
what i realized today was that when i had something plugged in both the front and the back, i got sound! wtf. anyway, i read some posts that suggested disabling the "auto-jack detection" - same. i uninstalled the driver, shut down, removed the white aux cable and green input/output cable from the motherboard, rebooted, let windows detect the driver - still no sound. however, when i shut down, reinstalled the cables then booted windows without messing around with the driver again, alas i had sound! f'ing windows and hp. i've been working on this for about a month now. hope this helps for anyone else who's experiencing similar issues.

If WU breaks your audio again, it is probably a new Realtek driver that is installing from there. I would turn off driver updating in WU. You can also use Device Manager to rollback the driver which works most of the time.Uninstalling it and rebooting only installs the newer one again.
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Lenovo G570 has no audio after Windows 10 upgrade

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