LENOVO HELIX GPS not working

The WWAN card is the Ericsson C5621gw.
Lenovo Helix model 3697-1A1.
WIN8.1 X64.
Mobile Broadband Drivers (installed from Lenovo site) - V8.0.10.1
Device Manager->Network Adapters->Ericsson C5621gw - driver version is 8.0.8.5
Device Maanger->sensors->C5621 gw Mobile Broadband Geolocation Sensor - driver version is 8.0.8.1
I have disabled the windows location provider
no metter what i did, the sensor diagnostic tool 0.7.2 still shows that the geolocation 'initializing'
Link to picture
anyone can help or have any ideas?
thanks
regards
Tommy
Moderator note; picture(s) converted to link(s) About Posting Pictures In The Forums
Solved!
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My experience is that the reception of the GPS is very poor (say compared to a typical phone GPS or other tablets), and if you are in sub-optimal conditions it will pretty much never get a fix and never get past initialising. e.g. indoors it is essentially useless.
Outdoors with a clear view of the sky it will get a fix, but even then it is slow and temperamental.
I'd be surprised if you could use it as a live navigation device .e.g in a car.
Matthew

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I recently installed ICS on my Lenovo A1 but I have since switched back to Gingerbread , Everything works fine except for the GPS. Any assistance that you can provide to restore the GPS would be appreciated .

Hi
Welcome To Lenovo Community
We are really sorry to hear about the issue you are facing,
Please refer below thread for solution
http://forums.lenovo.com/t5/IdeaPad-Slate-Tablets-Knowledge/IdeaPad-tablet-A1-GPS-problem-no-locatio...
Do give this a try and let us know
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IPhone 6 location services/gps not working

Anyone else have an issue with iPhone 6 location services/gps not working? I have had it happen to me twice where it stopped working for good 7 or 8 hours and then all of sudden it starts working again. For example, directions don't work, every time I open Apple Maps it will say "Cannot determine location", then when I press the location icon on the bottom left, it will try to search again and have an approximate location but not exact, where as the iPad that I have right next to it is able to pin point the exact location. Sometimes the location circle is pulsing blue sometimes its gray. If I am driving and have tracking on it won't track, and so on. I have tried to setup the phone as new without restoring the backup, when it stopped working with no luck, it still didn't work. I went and restore it back from backup and few hours later it started to work again. This has happened twice now since I got the phone last Friday.

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F3507g GPS not working after sleep/resume Windows 7

Under Windows 7 on ThinkPads with the F3507g Mobile Broadband Connection, there have been two long-standing problems:
(a) after sleep/resume, the F3507g (Wireless WAN) disappears from the Fn+F5 menu;
(b) after sleep/resume, ThinkVantage GPS does not work (forever displays Fix Type: N/A).
By searching these forums, you can find past threads about these problems, none with a reproducible resolution.
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http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-73681
However, the non-working GPS after sleep/resume is still not solved. Even though the "Wireless WAN" card is present and shown powered-on in the Fn+F5 menu, ThinkVantage GPS (2.60) is stuck on Fix Type: N/A, and the Windows 7 Weather gadget does not automatically discover the location. Both applications work fine after a full Windows restart, but not after a sleep/resume.
I have, however, discovered a work-around which restores GPS operation without a full restart:
Open Device Manager;
Expand "Universal Serial Bus controllers";
Right-click "F3507g Mobile Broadband Device" and select "Disable";
Wait for the system to settle down again;
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Wait for the system to settle down again.
Now you can press Start in ThinkVantage GPS, and Fix Type will quickly change from "N/A" to "No Fix", and then onward to satellite discovery. And after a few false starts, the Windows 7 Weather gadget will discover the location.
The fact that this work-around restores GPS operation indicates that the underlying fault is a driver software issue.
The above symtoms and work-around have been verified on both a ThinkPad X301 and a ThinkPad T400s. Neither have ThinkVantage Access Connections installed. The X301, when previously running under Vista with the previous generation of drivers, did not display these symptoms: the symptoms appeared with the upgrade to Windows 7.

Actually mine works fine after applying all the updates available on T400 w/ Windows 7 Pro 64bit. I can sleep/shutdown as much as I want and the GPS works.
By the way, you have to goto your bios to reset your settings to default by pressing F9. Maybe you should try this and see if that solves your problem.
The only GPS related issue that is not fixed is the issue of dual booting into linux. I dual boot into linux, and when that happens the GPS problem re-occurs once I log back into windows. The only way for me to fix the problem again at that point, is if I go back into the bios and hit F9 again, then re-enter windows.
If I were to stay in a windows environment indefiniately, there is no problem. The problem is once I enter Linux, the problem in windows will occur again (maybe the powerstate settings by the linux kernal messes up the settings on the card).

Lenovo Helix GPS functionality

Hey there.
First of all, I have to say the ThinkPad Helix seems to be a pretty awesome piece of kit, however I seem to be having a few issues with the GPS functionality.
I have had a look on the forums however I haven't been able to find any specific information as to the problem that I am having.
The Helix I have is the version with the Ericsson C5621gw 3G network adaptor. From what I understand you have two different types of GPS - standard, and assisted (which uses Wi-Fi/network triangulation to report a semi-accurate location). As far as I am aware, the C5621gw uses standard GPS, however I have been unable to get any GPS to work, even within the Bing Maps app.
When opening Bing Maps as an example, it constantly reports the location as being in London, even when I'm the other side of the country. When the Wi-Fi is connected there is little issue, however when using the 3G the location is always way off to the point of being unusable. I know that the GPS is built in through the network card, and that COM ports aren't used within Windows 8, as it uses a separate geolocation stack to report information based on the Windows Location Provider.
Does anyone have any ideas what could be happening? If the C5621gw only uses assisted GPS based on mobile network location then I guess there is very little that can be done, as this may be a network dependent feature, however if it does use standard GPS then something is clearly wrong. I have location enabled within the OS, and all the drivers are installed as they should be. I have listed the drivers installed below.
On a different note, I also have an issue with the BIOS as well. When tapping to enter the BIOS before Windows starts, it automatically goes straight onto a blue screen and restarts itself. The BIOS has been updated, and I am using the stock OS that came with the device.
Thanks for your help, it's much appreciated
Nukey

Have disabled Windows location Provider, and went outside and waited for about 10 minutes. GPS did not appear to connect. Maps app does not respond when I try to go to 'my location'. Also installed a Win8 app called 'GPS Satellite' and it showed that the GPS was 'initialising' and would not find a location.
Then installed Visual Studio 2012 and the WDK so that I could run the Sensor Diagnostic Tool. I observe that the C5621 chip is staying in the 'initialising' state and doesn't seem to get out of that.
However, if I re-enable the windows location provider, then I see that:
- Maps now finds a location, albeit the wrong location
- GPS Satellite app now finds a location, same wrong location
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So I'm wondering if I'm looking at the right fields in the Diagnostic tool. Either I'm looking at the wrong thing, or the GPS is just not working.
Can you please take a look at the screenshot of Sensor Diag tool and tell me if the red circled field is what I should be looking at?
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Will the Lenovo Helix Digitizer Pen work with Windows 7

Hello forum,
I work in the IT department and we have recently order a number of Lenovo Helix to use for special projects.
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My question is will the digitizer pen still be supported by Windows 7?
Maybe I over looked, but I did not see any drivers that seemed to be associated with the digitizer pen or any previous mention of this and downgrading to Windows 7.
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Solved!
Go to Solution.

Welcome to the forum!
Stylus pen is natively supported by W7 and it will work "out of the box".
Cheers,
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In daily use: R60F, R500F, T61, T410
Collecting dust: T60
Enjoying retirement: A31p, T42p,
Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

Solved - Helix pen not working

I think this might be helpful to those who suffer she same problem: My OS is Windows 8.1. One day the pen just stoped working. Seems that there was no problem with hardware and driver - nothing wrong but the pen. Then another day my Norton, which was pre-installed on my Helix, expired and I decided to unistall it. Surprisingly after uninstallation the pen started to work!

Tried it in the BIOS, looks like it's a hardware problem. Lenovo service was surprisingly quick and direct on the phone. They provided me the option of sending it in (with a 7 day turnaround), or taking it to a local warranty service center (on Long Island). I'll check out the local center first tomorrow.
mdovey wrote:
Try booting into BIOS and seeing if the pen works there (although the BIOS is text based it will respond to touch and pen inputs, e.g. you can select the various menus screens by touching the text with the pen).
If the pen does work in BIOS, then the problem is probably software\driver related and reinstalling\refreshing Windows should solve the problem.
If the pen does not work in BIOS, then the problem is probably hardware related and you will need to contact Lenovo support to arrange a repair\repacement.
Matthew
mdovey wrote:
Try booting into BIOS and seeing if the pen works there (although the BIOS is text based it will respond to touch and pen inputs, e.g. you can select the various menus screens by touching the text with the pen).
If the pen does work in BIOS, then the problem is probably software\driver related and reinstalling\refreshing Windows should solve the problem.
If the pen does not work in BIOS, then the problem is probably hardware related and you will need to contact Lenovo support to arrange a repair\repacement.
Matthew

Lenovo AIO C440 - not working infrared remote control

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hi bohdik,
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You have to reinstall Rescue and Recovery. Go here to download: http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-4Q2QAK
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Hi i need help..been trying the past 2 day to get the GPS to work...but it still cant work..this is what i have done..
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open the map and locate us..sometimes it is able to locate me but most of the time the location is quite off my exact location....
i try to route it..but the blue dot will just stay the starting point and it is not moving except the direction is moving...
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Hi DJR81, it does indeed sound like the GPS could be out. Try contacting your service provider for a warranty repair.

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GPS not working all the time, and 3G radio not turning on

Alright,
Here's the situation in a nutshell. I have done extensive trial and errors trying to troubleshoot my own phone. And by the way, I’m on my 4th Incredible. I have come to the conclusion it’s not my phone, at least for now. When I’m in a Verizon area (towers), my GPS works the best. Locks on to signal within seconds. Ok, where i live we have the Alltel towers yet which are being divested to ATT. So, when i bring up the GPS/Nav/Latitude etc, etc. the GPS never locks on and just sits there searching. Now, if i leave a Verizon coverage with my NAV on it works fine all the way home. Next, i turn off my NAV and wait a few seconds or minutes and then turn it back on, i get nothing. There is something wrong with the towers or something where i live. Does the Incredible download the GPS assistance from the towers to better locate the satellites? Also, most of the time if i do a reboot, i have to place my phone into Airplane mode, wait, then turn it off to get my radio to turn on. I was in a Verizon area this past weekend and restarted my phone like 4-5 times and the 3g Radio would turn on no problem. I think I’m getting close to the problem at hand. I just need some assistance from a techy at Verizon. I hope I explained this thoroughly. As everyone knows this screws up all my location apps to show the wrong location.
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Looky what i found. I found this on another forum that a guy figured out. Verizon, please get a patch for this or a permanent fix. We shouldn't have to do this to make the GPS work. My phone doesn't say i'm roaming, but i do live in an Extended Network.
Here it is:
One way to get a GPS lock when Roaming.
Like some others in this thread, I can track myself with the GPS on the satellite map from home (in Verizon service area) to our cabin in NE Pennsylvania (Extended Network in the white area not covered on the Verizon map). The tracking is accurate. It even follows me down the path to the water. But, when I turn off the map so save battery, I can't obtain a GPS lock when I turn mapping back on. GPS Test sees the satellites, but won't lock. By trial and error, I discovered that if I put the phone in Airplane mode and turn it off, (wait a while), and turn it on while still in Airplane mode (Signal Strength 0dBm - Not Roaming - because it doesn't know that it's in Extended Network with radio off), I can get a GPS lock just as quick as I can at home (in Verizon territory - not roaming) - usually less than minute using GPS Test. Once I have the lock, I can turn Airplane mode off and the map and tracking work perfectly (I have 3G and 1X, to download maps, depending on location), and continue to work until I close the map, at which point I have to do the Shutdown in Airplane mode work around.
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I got this phone to eliminate the need for a separate GPS, and I have figured out how to use it when out of Verizon's area. But it's ridiculous to have to go through the shutdown in Airplane mode, wait a while, and reboot just to get a GPS lock. If Apple can do it, why can't Verizon? It seems like this would be pretty easy to fix by writing a software patch that uses the standalone GPS if a A-GPS signal is not available. Does anyone know if Google is looking into this? Does anyone have any other ideas on how to get the GPS to work without rebooting while Roaming?
HTC Incredible
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VZ Navigator and GPS Not working in East Texas

My phone and my wifes phone (both TB) are experiencing the gps outage in East Texas.
We live in Henderson, TX which geographically lies between Tyler and Carthage.
I have called Verizon repeatedly with little to no help so far. I have been told by customer support many times that Verizon does not support 3rd party gps apps like Google Maps or My Tracks; however, I'm not able to get VZ Navigator to work either.
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Once the 2nd level tech verified that I actually installed VZ Navigator and that was not able to make it work, she notated all I had to say about the gps issues and escalated the open ticket to a higher level engineer. She said I should get a call
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stop the service once the issue is resolved. I encourage everyone living in East Texas with this issue to do the same. It's worth a shot!
I will keep everyone informed of my progress (or lack of) as time passes.
If anyone has a solution to the GPS outage in East Texas please post a reply.
Links to other forum discussions about the East Texas GPS outage are found here:
http://forum.xda-developers.com/showthread.php?t=1035665
http://www.droidforums.net/forum/droid-general-discussions/143008-gps-outage-east-texas.html
Please help!

I have always thought this was a GPS issue.. but i only use the free apps..    i complained enough to get 2 months credit for VZ Navigator..   guess what..   it uses the same gps chip in the phone and it doesn't work either. supprise supprise supprise.
How many weeks does it take?
As for Google updating a database..    in airplane mode, GPS still works...   or used to.. ...   i have done it many times.
Why does Google have to update something that works in airplane mode when all the transmitters in the phone are turned off? makes no sense at all..
fix your service or credit me something for the services you are not providing till you get them fixed!!!
It's been weeks and weeks and weeks guys..   COME ON!!!!

T440p n5321 GPS not working

Hello,
I just upgraded my T440p with an Ericsson N5321gw mobile broadband card. Unfortunaltely the build in GPS module doesn't deliver any data. The driver is correctly installed (visible in the Device Manager) and the firmware is updated.
When I run Microsofts sensor diagnostic toolkit, it sais the device is Initializing, so first thing I guessed was, it doesn't get GPS fix. But now, since I ran the tool outside under clear sky it should have gotten fix by now.
I use Windows 8.1 and the mobile broadband card is activated. I'm running out of ideas now, can anybody give me a clue how to get the GPS device to work?
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tmoehle

FOLLOW UP;
when ultranav driver is installed then i do not seem to have issues with the trackpoint movements, until I start clicking buttons. For example this is a standard event. I am in window , like in a multipage word document, and i want to scroll down using the slider on the left frame of the window. If I do it by keeping the button pressed and moving the trackpoint - all works fine; but if I want to do it by simply multiple clicks at the bottom part of that slider part of windoe frame (left frame) then after 3 clicks (always ) the track point and buttns freeze forever, or sometimg can be unfreezed by external mouse movements, or by quikcly moving my hand over the touchpad...
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When no ultranav driver is installed (and touch pad disabled in BIOS) then occasionally the button do not work and in general harder clicks are needed, and occasionally succesion of clicks also freezes the track point and buttons...some time can be "woken up" by external mouse movements and sometimes not.
thanks for any help or pointing to a place on www where I can find solution..
by the way anybody heard of physically putting the old trakcpoint system (like e.g. in T60) to t440. ???

LENOVO HELIX GPS not working

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