Lenovo ix2-dl does not finish the setup and go offline

hello guys,
my nas not finish the setup, the process hangs after entering the password and the NAS goes offline, when you start the nas is O.K, but at some point the nas goes offline and never comes back upward. ideas ???

Hello Marcincus72
try booting the unit without hard disks. After it's power led goes solid white or flashing red reset the unit using the pin-hole reset button on the rear of the unit. Press and hold the pin-hole reset button for 15 seconds then release.
After the unit restarts on it's own and has a solid white or flashing red power led, you can power down the unit and install the hard disk(s). Try booting the unit up again and see if the issue persists. If it does, please try cleaning the hard disk(s) using diskpart or something like ccleaner to fully wipe the disk(s)
Let me know what happens. In any case LenovoEMC support should be contacted to create a support incident in case you need to reimage the firmware or have the unit exchanged via the retailer/reseller if within the exchange period.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
Latin America and Mexico: https://lenovo-la-es.custhelp.com/
EU: https://lenovo-eu-en.custhelp.com/
India/Asia Pacific: https://lenovo-ap-en.custhelp.com/
http://support.lenovoemc.com/

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