Lenovo ix4-300d - Data protection is being reconstructed gets stuck.

Hi experts,
After a power loss my Lenovo IX4-300d went on a "Data protection is being reconstructed" phase. This process never ends because it gets stuck at a certain % that changes every time I power on the IX4, at this point it becomes unresponsive and I have to unplug the power cord. I´m using RAID 5, so theoretically there is more than one drive failing. I am not an expert of course, just googled this, I don´t even know if its right.
In the other hand there is nothing stating a HD failure in the logs or the system status of the IX4.
So, how can I identify which drivers are failing in order to replace them?
Could this be a logical failure and be fixed by formatting the drives?
Any additional comments or recommendation? I am able to access my data while it´s "reconstructing" so I am moving my things out of the nas.
Thanks
EG

You can try rebooting with one drive removed at a time. If you are having one drive fail you should be able to boot with it missing. You should also check to see if you are still in warranty and call tech support. They will be able to assist in diagnosing the issue and replacing drives if needed.
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Similar Messages

UPS not recognized by Lenovo IX4-300D

Hi there,
My new IX4-300D is not seening Xfinity Pro Series 2000VA 1200W Uninterruptible Power Supply connected by USB.
QNAP TS-269L on the same subnet has no problem seeing the same Xfinity UPS.
QNAP TS-269L is presently setup as a master. In GUI added IP addresses for QNAP TS-459 Pro II and Lenovo IX4-300D as slaves.
QNAP TS-459 Pro II sees the UPS on QNAP TS-269L, but Lenovo IX4-300D is still unaware of the UPS.
I am using GUI on QNAP and IX4-300D because I am not familiar with Linux and command line.
I can connect to QNAPs using WinSCP.
I have two exactly the same UPSs and would prefer to connect IX4-300D to UPS via USB directly.
If direct connectivity is not possible, I would like IX4-300D to at least recognize that it is a slave.
What can be done about it? Please provide instructions. Your assistance will be greatly appreciated!
Thank you!
Tom

Hello TuToTom
I have been unable to find a specific listing of what USB driver the unit uses, however the user manual lists the usb port as the serial connection. With most UPS devices that list the usb port as a serial power it usually means that the unit uses a usb to serial (rs232) adapter internally.
The Lifeline NAS devices support USBHID-UPS enabled UPS devices. Most APC models, dell, and eaton units can or do use this driver. This would be different than the usb connected serial link method.
I recommend contacting the ups manufacturer to confirm how the usb port on your ups unit functions and proceed from there.
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Lenovo ix4-300d free space left

Hello, I have an Lenovo ix4-300d, 8TB. My free space on the servers tells me that there is left 3.8TB, when I look in my Share there is almost no space left. What can I do to get more space in my shares? Now I receive the following message: The amount of free space on your Lenovo ix4-300d is below 10% of your total capacity. And that should not be the case!? What can I do? Thanks for a reaction, PPU
PPU

I am sorry but I am not sure what you are referring to by MIB, are you trying yo use Management Information base to monitor free space? Can you please explain more what you are trying to do?
You can manage the free space through LenovoEMC storage manager and we UI. You can even set it up to email you when you are running out of free space.

Lenovo ix4-300d and 4 Hd 6 tb red

Hi first of all sorry for my english,
I have 4 Nas ix4-300d,
3 with 4 green 3 tb Hd they work perfectly never have any problem in 3 year. I work in raid 0 because
I duplicate the files in other HH and I want the maximum of space available.
the fourt one I bought 3 days ago and I try to install 4 6Tb red wd inside it in Raid0 here is the problem...
I can't create shares becouse of this message :
"The selected function is not available due to the state of the pools"
So I look on the internet and see that maybe I can't work in raid0 if the disk is bigger than 4 TB (CRAP)
then I try to put Raid 5 ( the only I can choose beside Raid 10 ) but in 36 Hours the data recostruction
is only 19 % with 0 files on it.......................
Can someone Help me please?
Can someone give me some advise?
Did you know a Nas that work in Raid0 with 6tb and 8 tb disk?
Ty in advance.

Hello Nico84
1. The ix4-300d will probably be able to use 6 TB HDD's if only 2-3 were installed and depending on the protection mode( 2x 6TB disks RAID 0, 3x 6TB disks RAID 5). However the limitation your are running into is that the the ix4-300d's Marvell Armada XP 1.3GHz MV78230 processor is only 32 bit and has the 16 TB ceiling.
2. The ix2-dl and px class devices can officially support 6TB HDD's in RAID 0 or NONE.
3. Please check with these retailers/resellers about lenovoEMC devices in your region. Where to Buy
4. With any 32 bit system the capacity limit for a volume is 16 TB. With the ix4-300d the max supported is 4x 5TB disks in RAID 5, this would roughly yield a 15 TB volume.
What you are attempting with the 4x 6TB HDD's in RAID 5 would roughly yield a 18 TB volume, which is above the 16 TB volume ceiliing for the unit's processor.
Again using 3x 6TB HDD's should theoretically work in RAID 5 and yield about a 12TB volume. If you were to use just 2x 6TB HDD you should theoretically be able to have a 12TB RAID 0 array. Both of which would be under the 16 TB cap.
If you are fully intending on using 4x 6TB or larger disks, then a px class unit will need to be used.
I hope this better explains the situation you are having.
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Lenovo ix4-300d Russian timezone

Firmware 4.1.106.31982
Incorrectly displays the time:
1) Moscow (gmt+4) - is displayed as gmt+4
2) Minsk (gmt+3) - displayed as gmt+3
Request an update package tzdata and bring web-based interface/led-display according to the updated package tzdata.
Solved!
Go to Solution.

Hello nos96
In regards to the issue you have been experiencing, Europe LenovoEMC Support will need to be contacted to diagnose the root cause of problem and assist with a resolution.
Thank you for posting this issue.
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I need confirmation, please help me! (about adding new hdd on my ix4-300d)

Hello,
I buy recently a Lenovo ix4-300d, I have installed one hdd seagate 2To (ST2000VN000).
I saved many documents on it..
Today I want to install 2 others hdd WD 1To (WD10EZEX).
After reboot a message tells me I need to erase all data on the news disks before I can use it, so I confirm, all seems ok.. After that a message appear on the left "2 disks unused".
Now (step 3 page74 on the .pdf guide) I need to check the box "add drives to storage system" and click confirm to activate the news disks, so I do, but I have this message:
"Vous devez supprimer les données existantes pour pouvoir modifier la configuration du disque.
Cochez cette case pour continuer."
(in english "You must erase existing data for change the disk configuration" or something like that)
I don't want to loose all the data on my first hdd already in use.. ..and the 2 others news disks are empty.
So, there is my question:
if I check the box and click continue what "existing data" will be erase??
existing data on all hdd?? Or just on the new one??
nb: Sorry for "my english" but there is no french section in the forum, and the assistance don't answer me by email, and on the phone there is an answerphone tells me "for help if you don't have the error number code, you must go on the forum, bye.." .. .. I hope my question is understandable.
Thanks

Hello tictictac
Sorry that you experienced data loss, however it was preventable if a backup had been made as recommended.
From the screen shot you sent it looks like the drives were already added to the existing array after the first drive overwrite request. With the array being made up of mixed disk models and none of the disks showing any green stipes indicating overwrite selection, I can not say for certain what caused all the disks to be wiped. I suspect that is was taken as a RAID change and all disks were wiped from there.
For future reference please check the device support page to see the guides, FAQ's, and download the full user manual( in French here ) and check with LenovoEMC support in your region. The Europe support region has several languages available to choose from including the France number +33 17048 0388. The full list of Europe numbers can be found here.
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Ix4-300d - unable to joint the domain

Unfortunately when I came into work today, our ix4-300d wasn't allowing us to get into the web interface(attempted after we noticed that our nightly backups wasn't completed successfully the last 2-3 nights). Lenovo's tech support had us do a factory reset on the device and then we were asked to update the firmware on the unit to 4.1.108.32627.
Now I'm unable to connect us back to AD to reset all of the permissions for everything. The unit doesn't seem able to sync with the NPT server which is also the DC, DNS, DHCP, and file server. I had the correct IP address in for the time server but I turned it back on auto detect since the unit was giving me a sync error. I had also changed one of the two NIC within the Network interface to the same IP, subnet, and Gateway it had prior to this issue. I left the other NIC set to auto to ensure I could still get in the web interface. When I ping the IP I received from the auto-generated IP, I get a successful ping, but when I ping the IP address that was manually set, it Times out. At one point I had both NICs set to auto so it could just grab an available IP from the DNS and pinged the name FQDN of the device, it was still trying to ping the old IP address.
should state that the one that had originally set this all up has left the company and they stuck me on this assignement since I was/am "the most qualified" to get it fixed. Any assistance you can provide would be appreciated.
Unfortunately tech support cut our conversation short because they are stating that I never registered my product(which is a bit unlikely knowing the one that set this up) and this apparently cut our waaranty down to a 1/3 of the time that was advertised. Little upset with that aspect of the situation to say the least, but I'm hoping this community could assist where the Lenovo techs couldn't..

Hello Phenix51
Sorry that you are having issues configuring the unit. Regarding the warranty status, if the device is showing up as having an expired warranty we can still provide assistance via email and forums. If the status is incorrect, the lenovo registration team should be contacted from emails here.
Regarding the issue you are experiencing, please double check that the steps for connecting the unit to Active Directory are being followed, search for "Configuring Your ix4-300d Network Storage to Use Active Directory" in the updated user manual for the ix4-300d.
If you are still unable to connect the unit to the domain, please double check your network configuration's from before the firmware update are still valid. An email should have been sent out to you after the call with support, use that to send a email reply with logs, screen shots, etc that could help with narrowing down what the issue is.
If you could also PM me your incident number I could keep watch on it for updates from you.
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File system error on IX4-300d

Hi all. I got message "File system error. You must perform file system check". How can I do it?
Sorry for my English.

Hi. Can you tell me how to run fsck command. I have the same problem with the drive and I get the same error :
"The file system on your Lenovo ix4-300d has errors and needs to be checked".
I have 2 Hard disks both of 3 TB in simple configuration. The suggestion of file system check did not work. I tried your method of SSH into the hard disk. However I cannot complete the process as I got the following error:
root@DataVault:/# fsck -y /dev/sdb2
fsck 1.42.5 (29-Jul-2012)
e2fsck 1.42.5 (29-Jul-2012)
/dev/sdb2 is in use.
e2fsck: Cannot continue, aborting.
This is consistent with sdb1, sda1 & sda2
Also I have provided the parted -l info below:
root@DataVault:/# parted -l
Model: ATA ST3000DM001-1CH1 (scsi)
Disk /dev/sda: 3001GB
Sector size (logical/physical): 512B/512B
Partition Table: gpt
Number Start   End     Size    File system Name     Flags
1      33.6MB 21.5GB 21.5GB               primary
2      21.5GB 3001GB 2979GB               primary
Model: ATA ST3000DM001-9YN1 (scsi)
Disk /dev/sdb: 3001GB
Sector size (logical/physical): 512B/512B
Partition Table: gpt
Number Start   End     Size    File system Name     Flags
1      33.6MB 21.5GB 21.5GB               primary
2      21.5GB 3001GB 2979GB               primary
Model: SanDisk Cruzer (scsi)
Disk /dev/sdc: 16.0GB
Sector size (logical/physical): 512B/512B
Partition Table: msdos
Number Start   End     Size    Type     File system Flags
1      16.4kB 16.0GB 16.0GB primary fat32        lba
Model: Linux device-mapper (linear) (dm)
Disk /dev/mapper/9aee462_vg-lv3a09ce04: 5958GB
Sector size (logical/physical): 512B/512B
Partition Table: loop
Number Start End     Size    File system Flags
1      0.00B 5958GB 5958GB ext3
Model: Linux device-mapper (linear) (dm)
Disk /dev/mapper/md0_vg-vol1: 17.2GB
Sector size (logical/physical): 512B/512B
Partition Table: loop
Number Start End     Size    File system Flags
1      0.00B 17.2GB 17.2GB ext3
Model: Linux device-mapper (linear) (dm)
Disk /dev/mapper/md0_vg-BFDlv: 4295MB
Sector size (logical/physical): 512B/512B
Partition Table: loop
Number Start End     Size    File system Flags
1      0.00B 4295MB 4295MB ext2
Error: /dev/mtdblock0: unrecognised disk label
Error: /dev/mtdblock1: unrecognised disk label
Error: /dev/mtdblock2: unrecognised disk label
Error: /dev/mtdblock3: unrecognised disk label
Error: /dev/mtdblock4: unrecognised disk label
Error: /dev/mtdblock5: unrecognised disk label
Error: /dev/mtdblock6: unrecognised disk label
Error: /dev/md0: unrecognised disk label
Error: /dev/md1: unrecognised disk label
root@DataVault:/#
Any help would be greatly appreciated.
Thanks in advance

Ix4-300D as iSCSI target cause alert disk is full

I am using ix4-300D with RAID5 as iSCSI target.
Once I create largest volume using all capacity, ix4-300D sends warning disk is full. Because we monitor this iSCSI target using E-mail alert, I want to eliminate this warning message. There is no configuration point on Web management GUI.
I guess other people using this unit as iSCSI target have same concern. If you know something, please help me about this. Thanks in advance.
Alert message:
The amount of free space on your Lenovo ix4-300d is below 10% of your total capacity.

Thank you for your reply.
I gave up to use 11% of diskspace as iSCSI target of VMware ESXi because catching alert message is more important for production environment. I hoped interface to disable some type of alerts.
I am not sure about using remained 11% space for NFS NAS or something. It is because iSCSI Target volume will contain VM Guest OS volumes which require very stable operation.

Probleme d'identification ix4 300d

bonjour Je viens d'acquerir un nas lenovo ix4 300d mais lors de l'installation le systeme m'indique qu'il est indisponible or j'ai bien installe le logiciel , l'icone apparait sur mon pc . La connection a ete verifiee,comment resoudre ce probleme merci

I just acquire a nas lenovo ix4 300d but when installing the system tells me it is unavailable or I have installed the software, the icon appears on my pc. The connection was verified,
how to solve this problem thanks

IDOC RSRQST is getting stuck frequently, it leads to delay in data loading

hi,
we are using SAP R/3 4.7 E and SAP Netweaver 2004s as BI server .
On daily basis we are loading the data from R/3 to BI system . we are facing problems in data loading
IDOC RSRQST is getting stuck frequently, which leads to delay in data loading..
Please guide me to resolve this issue .
Thanks in advance .

Thanks for your reply kumarsen . I have gone through the referred forum .
In my case , I have checked the TRFC, conncetivity between R/3 and BW and Job scheduled as priority C .
Still many Idocs are got stuck in R/3 [approx every 5 min once] . we are releasing the Idoc's through BD87 only .
Please suggest for some permanent solution .

Ix4-300d: JBOD expandable without rebuilding volume / data loss

In the german Lenovo forum there is the following questiion, which I can not answer:
Assuming an ix4-300d filled with 1,2, or 3 drives as JBOD (no Raid). Can it be expanded by adding other blank drives without the need to start from scratc, to say loosing all data because of rebuilding the volume.
'just plug in empty drive, reboot and let it run'
Ref. http://forums.lenovo.com/t5/Allgemeine-Diskussion/NAS-ix4-300d-zweite-Festplatte-einbauen-ohne-die-e...
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
Solved!
Go to Solution.

Hello wolliballa,
I still highly recommend backing up critical data before doing any RAID migrations or expanding an array just in case something goes wrong in the process.
With the ix4-300d, you can expand a NONE ( JBOD ) array to newly added disks without wiping data. To do this, you would navigate to the "drive management" page in the web interface after booting the unit with the added drive(s), then click on "settings" at the top of the drive management page. Within the drive management >settings page you should see a "add disks to existing storage system" check box. If you check that option all new disks would be added to the existing JBOD array.
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IX4-300D Lenovo NAS - faceplate

Just recieved a brand new IX4-300D Lenovo NAS LCU-101759656 but faceplate clips damaged in shipping. Is it possible to get a replacement faceplate?

Hi Debonator,
Where did you purchase your new device from? We typically do not replace specific parts like the front faceplate and would replace the entire device under the warranty if the device is damaged, but the replacement device will be a refurbished unit. I would recommend contacting the reseller that you purchased the device from first to see if they can replace the unit for you brand new.
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Lenovo Iomega ix4-300d Disk Firmware Upgrade

Hi guys,
Is there a any way to upgrade my Seagate ST2000DM001-9YN164 Firmware from the IX4-300D device?
The Seagate have a firmware upgrade utility, but is a livecd and it is for i686 hardware.
Solved!
Go to Solution.

We do not recommend or see it necessary to update the firmware unless you have firmware CC37 or lower. Is there a particular reason you wanted to upgrade the firmware? These drives should work with our device without needing to update the firmware.
If you want to upgrade the firmware, then you will have to do so manually by taking the hard drives out individually and connecting them to your computer. Seagate has a program called SeaTools (http://www.seagate.com/support/downloads/seatools/) that you should be able to update the firmware with. However, be advised that if you are in warranty and perform the update and the device is damaged, it will void your warranty.
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Search the database for answers to FAQ's, software/driver downloads, tutorials, news, features and more!
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Upgrading HDs on ix4-300D

Hi there, I have a ix4-300D with 4 x 2Tb HD on R5, I would like to know if there is a procedure to upgrade the hard drives to new ones of more capacity without loosing the actual configured raid, I mean, not needing to pivot the data, and if this procedure exists, how safe it would be. One way or another, I want to upgrade to 4 x WD60EFRX or WD50EFRX, are those drives supported ? do I need any firmware upgrade? thanks

Hello lean296
The WD50EFRX 5TB disks can be used on the ix4-300d, see the updated approved drive list here. You would need to be at least running a 4.x.x firmware, it is highly recommended to be using a 4.1.x firmware though.
As for the upgrade process, you technically can replace one disk at a time an allow the unit to boot and reconstruct after every disk replacement, however this will only use your previous disk's capacity. To be able to utilize the full capacity of the new disks you should follow this guide and backup/copy your data before begining.
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Lenovo ix4-300d - Data protection is being reconstructed gets stuck.

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