Lenovo k3 note screen not displaying name during incoming call

i have purchased my K3 note 3 weeks ago, i recently noticed that during some incoming calls the screen does not show who is calling the screen does not lite up, only the ringtone is heard.please advice what to do, should i replace the phone .please help.

Please give any suggestions I formated my phone too but the problem exists

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When I was researching for this problem, there was absolutly no posts anywhere for "Touch screen not working after new digitizer". So I wanted to share my experience.

Yea you are correct.....it must be a hardware problem. You must contact service centre of Lenovo and get help from there.
You can say thank you by pressing the star left to my post IF I HELPED YOU

Lenovo k3 note screen not displaying name during incoming call

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