Lenovo Refusal to Provide Extended Warranty following purchase

On April 9, 2014 I first contacted Lenovo to see if I could purchase a Thinkpad X140e and upon being told that the model was out of stock and being reassured that I could still purchase the laptop at officedepot.com and purchase a Lenovo extended warranty with at home service including customer damage for around 150 or so. Warranty service refused to do so multiple times claiming that the computer did not exist. I communicated with them and sent the receipt multpile times and write snail mail to Corporate HQ asking for resolution.
i have all paperwork including letters and emails. And made at least 4 phone calls to warranty getting absolutely nowhere. I still need that warranty and am rather disgusted with Lenovo; this is a first for me. All documentation is available and I have no idea what to do. I feel that I have the right to pay for spilling coffee on my laptop and getting it repaired; this is my first and last Lenovo laptop at this point.
Richard Kamp, Santa Fe, NM USA

Good day and welcome to the community.
Sorry you're having difficulties.
What options do you get if you use your serial number on the Warranty Upgrade page?
Regards.
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Re: Can I extend the extended warranty for another year?

I had previously purchased extended warranty on purchase of the machine A660. Can I extend it for another year?
Thanks :)

> But when I try to purchase one it does proceed.
You can purchase such extension only if your model is covered by such service. As far as I know you have to input always the notebooks serial number just to check if an service (warranty extension) is possible or not.
In case such extension isnt possible, you will not be able to purchase it

Need help with my Lumia 1520 Extended Warranty

Extended warranty was purchased from Nokia Care on 27/01/2015 . 3 months down the line there were issues with Display. When i approached Nokia Care they mentioned your Extended warranty has not been extended and you can take a refund or pay for the repairs.
When i contacted the escalation team via email they had the same answer that it cannot be extended since it was not updated in the server due to some Technical Glitch.
Now the question comes is this a customer's fault for the technical glitch to happen or the Nokia Care not doing there work, why should a customer suffer.
I believe Microsoft is getting into some unethical business by minting the money thinking there wouldn't be any problem during the extending warranty and if someone comes they can refund the money.
Its like you have purchased the insurance and at the time when you are hospitalised, Insurance company says you are not insured you can take your money back ??
wow ! don't you feel this is an UNETHICAL / FRAUD going around??
I have attached the Bill From Nokia Care and have hid the EMI number for safety reason but can be shared if need be. For more infomation please have a look at the Microsoft Reference Ticket 1-15929060043.
It really sucks when you have a blind Trust on brand Like MICROSOFT.
There will be lot many like me who might have gone through this Fraud /Cheating / Unethical practice. Now is the time to highlight this so that an action can be taken.
Attachments:
Bill.jpg ‏436 KB

Any one from the admin who can help, or all the Admins have become a part of MICROSOFT'S UNETHICAL PRACTICES.

Purchasing an extended warranty for the Sealed Battery

Hi,
I purchased an open box Lenovo X1 which has 2yrs onsite warranty remaining. I am now trying to purchase an extended warranty for the sealed battery unit but not sure how to proceed.
I have found the product 04W7993 which sounds like the right item but not sure if it would apply to my machine.
Can anyone confirm if this warranty product could be used to extend the warranty for my laptop? Even though it was open box, the cycle count was only 1 and the battery still has 100% of manufacturer capacity reported by the Power Manager.
I have tried ringing Lenovo Warranty services and the Lenovo UK sales line but neither could help me.
Cheers!
Solved!
Go to Solution.

The 1294 system has a standard 3 year on-site warranty, the following are the options available;
The problem for you may be that the accidental damage cover needs to be puchased, I believe, within 90 days of purchasing the system. As you purchased an "open box" system I'm not sure if this is still possible, at best ask the shop where you purchased it; if they had purchased it as a demo-system it should be possible for you to purchase both.
Andy ______________________________________
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Can I purchase warranty, or extended warranty for the used iPad I purchased?

I've just purchased an iPad 3g that is in pristine - like new condition, works beautifully and has no flaws of ANY kind.
Do I have the option to purchase the warranty? or extended warranty?
Or does any of the original warranty transfer to me?
(I did already go to the Apple website and register the product via serial number under my name.)
Thanks!
-Love it by the way!

If you live in the U.S.... the device is covered under the warranty for one year from the date of purchase - no matter who owns it. I would make sure that I had the original receipt for the purchase of the iPad just so that you can document the original purchase. You cannot buy an AppleCare+ extended warranty now - if you live in the U.S.
However, there seems to be some confusion as to whether you can still purchase the old Apple Care warranty in the U.S. it is no longer listed in the Apple Online Store. You would have to call Apple to find out for sure.
If the owner has the AppleCare+ extended warranty, it can be transferred to you according to these terms.
10. Transfer of Plan
Subject to the restrictions set forth below, you may make a one-time permanent transfer of all of your rights under the Plan to another party, provided that: (a) the transfer includes the original proof of purchase, the Plan's Confirmation and all of the Plan's printed materials and these Terms and Conditions; (b) you notify Apple of the transfer by sending, faxing or e-mailing notice of transfer to Apple Inc., ATTN: Agreement Administration, MS: 217-AC, 2511 Laguna Blvd, Elk Grove, CA 95758, U.S., fax number 916- 405-3655 or [email protected], respectively, and (c) the party receiving the Plan accepts the terms and conditions of the Plan. When notifying Apple of the transfer of the Plan, you must provide the Plan Agreement Number, the serial number of the Covered iPad being transferred, and the name, address, telephone number and email address of the new owner.
http://images.apple.com/legal/applecare/docs/applecareplusforipadenglish.pdf

Refusal to provide service even during warranty period

I have a ThinkPad 2842-7PU Sl no. XXXXX which brought in 2009 in USA I have renewed warranaty valid from 26th Oct 2012 to 25th Oct 2013 at New Delhi, India. I was getting regular service from IBM who was the service provider till few days back
It appear that Lenovo India itself has taken over the service from IBM recently. My laptop is out of order since 30th July Lenovo is refusing to provide the service by telling that my warranty is not registered. I have supplied them all related documents including the copy of Invoice of the Warranty Pack but appears to be of no use.I am at a loss what to do? Is it a way that Lenovo serves its customer?
Moderator comment: Serial number(s) removed to protect member from mischief.

The phones you get from apple as a replacment are always knew because i went to get a replacment one yesterday and they told me that it was a knew iphone.
i asked how do i know its knew and they he showed me it was knew
he turned on the phone and when it came to the set up screen she showed me it was factory unlocked because it gave you the choice of picking a carrier like at&t sprint verizon and any other carrier the iphone is on.
he told me if it wasnt knew we wouldnt have the choice of picking a carrier it would just go through the normal set up.
i asked him if i could just have the phone unlocked so i can pick another carrier and he told me if it was his choice he would but he couldnt because he could get in a lot of trouble or fired.
hope this helps

Unable to register lenovo extended warranty service pack

I purchased a new lenovo laptop essential G510 on 16 march 2014 online from flipkart.com.
I also got free extended warranty with this laptop purchase but I am unable to register the warranty pack as per guidelines given in the brochure.none of the link given in the brocure are working nor the toll free number( 180030029929 ) given can be contacted.
On calling lenovo customer care on 1800-3000-5366 for ideapad user they are unable to resolve the issue or moreover unable to understand the issue .
The service pack has a model number (0C07942) and has written on it ideapad U/Y/Z/G :1 yr onsite -3/3/1 and inside it I have a offering number and an authorization number.
i have also mailed all my details to [email protected] with no reply from them for a month now.
can anybody help me please on how to register this service pack because I paid 4000 for this to flipkart and now it seems like waste without the registration

Hi Pal,
you need to use the Java Connector v 2.1.8 and there is no need to register the DLL.
ingo

How do I know if I have an extended warranty? I purchased Now 9, 2011 almost 2 years. I dropped it this morning and broke the screen. I want to replace it, do I still get a new one?

how do I know if I have an extended warranty? I purchased Now 9, 2011 almost 2 years. I dropped it this morning and broke the screen. I want to replace it, do I still get a new one?

hudsonclub wrote:
how do I know if I have an extended warranty?
Enter your iPad's serial number in the following page: https://selfsolve.apple.com/agreementWarrantyDynamic.do
Your warranty and service options will appear. If you purchased AppleCare+ (AppleCare Plus) you may be in luck.
If you do not know its serial number you can find it stored in your last iTunes backup:
Open iTunes on the computer you used to sync the iPad and select Preferences…from the iTunes menu. (In Windows, choose Edit > Preferences.)
Select the Devices pane. Position the cursor over any of its backups. The iPad's serial number will appear in a popup window.
For a screenshot read: iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
Scroll down to:
Additional Information >
Getting the information from your computer >
If you have access to your computer, but not your device

I purchased iphone 5s on December 21,213. Am i eligible for extended warranty?

I am an Iphone 5s user from INDIA. My Apple care warranty expires on December 21, 2014. Am I eligible for extended warranty.

The AppleCare warranty can only be purchased within 60 days of device purchase, and extends the warranty to 2 years from the date of purchase. It cannot be extended beyond 2 years.

Can I purchase an extended warranty for my iPhone 4?

I purchased my iphone 4 in February 2011. I was told I could extend my warranty for one year for $75. Now, I heard there is a new warranty for the new iphone 4S which means I can not extend my warranty.
Anyone know if I can still purchase an extended warranty?

Yes, applecare is now applecare+ and must be purchased within 30 days of buying your iPhone. Also now, if you do not buy it when you buy the phone, you must make a genius bar appointment to get the phone inspected before they will activate applecare+.
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Can I purchase extended warranty for macbook pro after 1 year warranty expired?

Can I purchase extended warranty for macbook pro after 1 year warranty expired? Macbook bought 2011 November?

OK thanks for your replies.
Now if something goes wrong how can my Macbook Pro be fixed cheaply. Two of my friends have bills for $1300 and $1100, one to repair motherboard another is to replace screen. One has extended warranty.
Is there a cheap way to get a macbook repaired.
Thanks.

Yesterday I purchased a new ipod classic to replace one that had worn out. The price was $179. I wonder if I am eligible for the extended warranty for $59. Can't seem to navigate through the apple support option to get answer. Anyone know?

yesterday I purchased a new ipod classic to replace one that had worn out. The price was $179. I wonder if I am eligible for the extended warranty for $59. Can't seem to navigate through the apple support option to get answer. Anyone know?

Put in the serial number but was not offered an extended apple care plan. I guess if you purchase a new one because your old one is out of warranty you get a deal for $179 but you don't get a chance for an extended warranty. You don't get a new box or earbuds, just a brand new iPod. Good deal but since my first died under warranty, got a new one for free, second one I smashed the screen and got a new one for (I don't remember) and now the hard drive went and I paid $179 for a new one, I was hoping to get an extended warranty. But I guess not...
Thank you!

Can I purchase an Apple Care extended warranty for an iPad Air if I purchase it at Best Buy?

CAn I buy an Apple Care extended warranty for an iPad Air if I purchase it at Best Buy?

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When I swapped out my iPod 4 for my iPod 5 I took it into best buy, got $70 towards the purchase of the new device by trading in the old one.
Best Buy isn't perfect and not every store is a good one, but they are a good alternative or other option to explore for those buying devices.
I think my biggest beef when buying my iPad and later iPod at Best Buy is when I bought my iPad I bought the screen protector and they wanted to charge me to apply it...and it kinda rankled for me to be plunking down over $600 dollars to have them want to charge me $15 for a screen protector install.

If I purchase an iPod touch at BJ's can I get the extended warranty?

I'm wondering if I purchase iPod touches at BJ's wholesale club,can I also get the extended warranty? BJ's is an authorized Apple distributor.Any feedback would be appreciated.

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How to purchase extended warranty

How to purchase extended warranty for my iphone5?

If you have already purchased the iPhone, AppleCare+ can only be attached in-person at the Apple Store. The purchase date of the iPhone must be less than 30-days ago.

Lenovo Refusal to Provide Extended Warranty following purchase

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