Lenovo rescue and recovery will not run a new backup

Tried several times to make a new backup using "rescue and recovery" (i've done this regularly over the years) .. But "rescue and recovery" freezes and then shuts the computer down. This has happened at least 4 times so far.
x201....3249-CTO....i7....4GB RAM....64-bit OS....Windows 7

1. What are the current and previous versions of R&R? When it was upgraded?
2. Did you have the such issue with previous R&R version?
3. Did you try to uninstall previous version and install the new one? Or reinstall the current version? How current vesrsion is upgraded from the previous one - manually or using System Update?
4. Was your OS version upgraded from previous one? I mean as an example XP -> W7
x220 | i5-2520m | Intel ssd 320 series | Gobi 2000 3G GPS | WiFi
x220 | i5-2520m | hdd 320 | Intel msata ssd 310 series | 3G GPS | WiFi
Do it well, worse becomes itself
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Rescue and Recovery will not install on Windows 7 upgrade

I have a thinkpad SL500 that I upgraded from Vista to Windows 7 a week ago. I have tried to install Thinkvantage Rescue and Recovery but get this error message during the initial install: "Rescue and Recovery does not support installing from the operating system which upgrade from legacy preload system."
I did load Win 7 32 bit from a legacy Vista preload system. I have been trying to install R&R v4.5. Is there a workaround to get ThinkVantage R&R on this Windows 7 machine? Thanks, John

Win 7 does come with it's RE environment. On my pc I can:
(1) boot into windows 7 (default)
(2) PF8 boot windows into Safe mode, which will allow me to Launch the Windows recovery environment. This is
mostly a Repair environment, but can invoke other items, such as Windows restore. This is NOT an restore from backup tool , per se.
(3) PF 11 boot into RNR standalone environment.
All 3 have Bootable software on my C drive, and entries in the BCD (boot control data). Could you document what your pc/laptop was shipped with from Lenovo. An original windows vista or windows 7? A shipped Lenovo, with win 7,should have a Z partition and a X partition. One has the RNR standalone, the other has the Factory install data to reset back to OBE, out of the box experience.
Did you purchase a WIN 7 DVD upgrade disc from a retailer? Could you also post a screen shot from Disk management that shows the attributes of the D drive. I am trying to find out if the D drive is Active
Check under the status line, HEALTHY(Active,primary partition). Did you try the Diskpart command?.
You do not need to worry about SYSPREP. It is mainly an Administrator tool for deploying system images.
By the button, do you mean the Thinkvantage blue button? This just tells the BIOS to boot into the RNR standalone environment. My original system was a Vista. Thus I have no experience verifying the X and Z drives. This info is just from reading other posts.
===
As a side note, Does your win 7 support Bitlocker? Can you view the contents of YOUR D drive?

Rescue and Recovery will not open

I wanted to back up my system to an external hard drive after finding out that it hasn't been backed up in over 200 days even though when prompted periodically , I select the option to "back up now." However, it seems that neved did back up. When I tried to run Rescue and Recovery (4.21) from Start - All Programs - ThinkVantage - Rescue and Recovery, nothing happenend. I restarted my computer and this message came up when it rebooted :
Microsoft Visual C++ Runtime Library
"Runtime Error!
C:\Program Files\Lenovo\Rescue and Recovery\rrpservice.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.
Does anyone know how to fix this?

I do not recall 100% but I think I got a very similar error message, only worst situation. I had to replace HDD because the original HDD crashed. I installed a new HDD and when I went to re-store with the ORGINAL IBM LENOVO RnR + Product CD's, 7 in all, I got something like you got. I called Lenovo and someone in the service department told me that because my T60 was out of warrantly I needed to buy a new set of CD's ! Interesting hey, I told him that the Original CD's that came with the T60 had corrupted files and this from day 1. Anyway, long story short NO WIN XP as of yet. Good thing there is UBUNTU Linux. Good luck with issue.
===============================================
Current : T60 Type 1951-52U 2GB Kingston (COA WIN XP-P)
Past : T23, T41p, X40, X41t, X61s
===============================================

T61 Lenovo Rescue and Recovery BSOD

Hi,
I've got a problem booting into the Lenovo Rescue and Recovery partition.
System is a T61 (64665DG) with Rescue and Recovery 4.21.1016.00
I receive the following BSOD message:
A problem has been detected and windows has been shut down to prevent damage.
If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:
Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.
Technical information:
***STOP: 0x0000007B (0xF78D6528,0xC0000034,0x00000000,0x00000000)
It seems to be a problem with the AHCI controller not being supported. When I switch the SATA Controller Mode from AHCI to Compatibility in the BIOS it then successfully boots into the Rescue and Recovery environment.
Why is it missing the correct AHCI driver? It used to work fine with the older version of Rescue and Recovery in AHCI mode. Is there a fix available for the Rescue and Recovery software to allow you to run it without having to put the SATA controller in AHCI mode?
-Indie
Solved!
Go to Solution.

Thanks both for your replies. The inability for it to boot the Rescue and Recovery partition in AHCI mode persuaded me to examine the contents of the partition for anything obvious amiss. Using Linux I was able to mount the FAT partition and have a nose around. In the /minint/system32 directory it's got a number of sub-directories for the Intel Iastor driver - that used to access the HD in AHCI mode. I couldn't find any reference to that in txtsetup.sif and the winpeoem.sif file was empty. After some Googling I found out that you can easily load additional mass storage drivers using winpeoem.sif.
IBM have a program called rrutil.exe that allows you to access the RnR partition from within Windows, it's part of the Rescue and Recovery Administrator Tools.
To modify winpeoem.sif first install the RnR admin tools and open a command prompt window in the install location - C:\SWTOOLS\TOOLS\Z652_Admin016. Make sure the C:\Temp directory exists and is EMPTY - this is very important. You then need to create a "getlist.txt" file:
echo \minint\system32\winpeoem.sif > getlist.txt
retrieve the file from the RnR partition
rrutil.exe -g getlist.txt C:\Temp
type
notepad C:\Temp\minint\system32\winpeoem.sif
and paste in
[Version]
signature="$Windows NT$"
[OemDriverParams]
OemDriverRoot=""
OemDriverDirs=IASTOR
upload the changes with (this will write everything from Temp to the RnR partition!)
rrutil.exe -p C:\Temp
Or you could just modify /minint/system32/winpeoem.sif directly in Linux without messing about with the rrutil.exe.
With this small modification to winpeoem.sif I was able to successfully boot into the Lenovo Rescue and Recovery partition with AHCI mode enabled. I haven't tried reinstalling windows xp with this fix.
-Indie

Rescue and Recovery Password not Accepted

There is a previous message with the same title but, it is marked solved. The solution does not work for my machine.
My ThinkPad T2300 (0768 -2UU) has crashed.
When I press F11, the ThinkVantage Rescue and Recovery 3 screen appears.
- I assume it is Version 3.
The Rescue and Recovery Workspace Logon window then appears. It has  the following fields.
- User Name: AutoFilled with my main ID (Jim).
- Windows Password: blank
- DOMAIN: Autofilled with Lenovo-xxxxxxxx
- Check box: "I forgot my Windows Password" It is grayed out!
When I put in my Windows Password, I get the following message. "Authentication failed. Please try again."
If I change to another id: Administrator, John etc. I get the following message. "The user has not been enrolled with the Client Security Solution. Only enrolled users may log on or recover their password/passphrase."
When I boot the machine, the best I can do is to get into DOS.   I have no passwords set in Bios. I have tried to remove the password with the following command  (C:\Program Files\Lenovo\Rescue and Recovery\pe_masterpw_app.exe -remove) .   I have scanned my machine and cannot find "app.exe".
How can I fix this problem?

Hi,
based on the informations, that you provided, this looks, like if the RnR partition was configured as secure for your CSS application.
So here are the steps, on how to get rid of the password request:
- start into OS
- open CSS
- go to Advanced-> Manager security policies
- in this new window you will see on the left side the option "Log on to Rescue and Recovery". Please select it and on the right site you can choose the correct option, that you want to user. Or just dissable it.
Your situation is, that you, or someone have protected the RnR partition with the CSS security policy. The command, that you noticed, that is not for this purpose, because there are multiple ways on how to set a password into RnR partition:
1) useind RnR => this is the option, where the command "pe_masterpw_app.exe -remove" would help
2) using BIOS => this was only by older systems
3) using CSS => this is the situaiton, that you see. The main hint is the domain field, which can be only comming from CSS
Let me know, if this helps.
Cheers

Problem with the "lenovo Rescue And Recovery" system. (lenovo 3000 N500).

hi!
yesterday i ran Kaspersky virus scan tool and it detect file named "tvtfilter.sys" as suspicious file and thefore delet it.
today when i was restart my laptop, i got error message on startup that say:
Microsoft Visual C++ Runtime Library Runtime Error! "C:\Program Files\Lenovo\Rescue and Recovery\rrservice.exe" abnormal program termination.
after some google search i've understand that "tvtfilter.sys" was critical file of "Rescue And Recovery" system.
so, any one with "Rescue And Recovery" running on his laptop can upload for me this file?
it's located in "C:\WINDOWS\SYSTEM32\DIRVERS\" and it's name is "tvtfilter.sys"
thank you!
BTW, ive tried to re-install it but it wont let me because of some error message

Hi eitrnel,
Just a thought: give a try to un-intsall the Rescue and Recovery from the Control Panel first before re-installing it.
Cleo
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T61, T410, x240, Z500, Flex 14
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Help with Lenovo Rescue and Recovery 4.31

Hello,
I work for a company that uses Ghost images for deploying laptops. We have recently decided to try the Lenovo Rescue and Recovery software built in with the new T520s when doing our local backup before sending the laptop out to the user.
What we decided to try is building the base image, creating the backup locally on the computer using R&R, dumping the image to our server using Ghost and then imaging other laptops with that image.
Our reasoning for creating the local backup first, is that time is not that big of an issue when creating the initial image, and neither is imaging other laptops because we create spares that we have built and ready to go out. What we would then do is apply any updates since the laptop was imaged, and have R&R create an incremental backup again, which would only take a few minutes and the laptop would be ready to ship.
Upon using this method, we have found that you cannot view the original first backup created in R&R on a laptop that it was not created with. The backup content is there, as the drive space is used and booting into a DOS prompt and browsing the C:\RRbackups\SZ\<UID>\ folder shows the data.
What I'm looking to know is how the R&R software generates that UID, and if anything can be done to allow the other laptops to recognize, whether it's rename the folder with a UID that the new laptop is going to use, or if it's something within the software files that's changable. Or even the registry.
Any ideas or suggestions would be great.
Thanks!

kylejg, welcome to the forum,
R&R is a little system specific. How many systems are you expecting to deploy using the method you describe?
It might be worth taking a look at the "Big Brother" of R&R namely Image Ultra Builder as it should be able to, with ease, realise exactly that which you are aiming for.
Andy ______________________________________
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Boot into Rescue and Recovery but not Windows

Everytime my pc is powered on or restarted, it boots into Rescue and Recovery, but not Windows.
What can I do?

Hi,
first I would like to explain one thing, so that we are on the same page with the RnR partition.
Vista and XP are using different RnR partitions and the location of these aprtitions is placed on the HDD is different way, so that it can be used in conjuction with your Operating system.
So in the time, where you have used the XP and OS, the RnR partition was placed in the partition table on the end/back. DIrectly after you upgraded to the Vista and did not made any changes to the RnR partition, than it is still on the end/back, which is not the corect way. Becase the Vista should use the RnR partition, that should be placed on the begind/start/in the front of all the other partitions.
So in case there was no change made to the RnR partition, like relocation, or reinstall using the Vista RnR version, then you will not be able to boot into it.
So here is what I would advice you to do:
- reinstall, or download and install the Vista version of RnR (the latest version) => this will rewrite the partition table and in case of need it will create the RnR partition.
- use bmgr32.exe , which is located on your HDD by default to rewrite the partition table. Please start it from command line in follwing way:
bmgr32.exe /phil
==> this will bring you all the command line options and you can use it based on this.
NOTE:
Plase note, that once you captured some backups using the XP version of RnR , or a different version of RnR, then it's not possible to restor the backups using a different version.
Simple: you must use the exact same version of RnR for backup and also for the restore process.
Let me know, if you have any more informations to this situation.
Cheers

I just put itunes upeate 11 on and now itunes will not run. I get an error that sys iTunes has stopped and windows is sutting it down. I reinstalled 10.7 and it will not run eather now.

I just put itunes upeate 11 on and now itunes will not run. I get an error that sys iTunes has stopped and windows is sutting it down. I reinstalled 10.7 and it will not run eather now.

C Mawle wrote:
Thanks. I have followed all the instructions as recommended and nothing has worked so it looks like the restore/update may have been interrupted - would loss of internet connection do this?
Yes it would, possibly even brick it.
Have successfully connected my ipod nano with iTunes so looks like the device driver is working.
Can I use my ipod nano USB connector to check?
It is not much help to you, since the device that you need still not recognized.
Anyway looks like I may have to swallow the loss of data. Have set-up a call for tomorrow with Apple support so will wait until after this before doing the factory restore!
Good luck, but if you expect miracle from that call good luck again.

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Lenovo rescue and recovery will not run a new backup

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