Lenovo Solution Center Hardware Scan WHD001V002-RJ7ACJ

I ran the Lenovo Solution Center Hardware scan and got a "Hardware scan has detected one or more failures.
Result Code: WHD01V002-RJ7ACJ
Device: Liteonit-LITEONITLSS-24L6G-SOC41176Z1ZSDW034563
Computer: Lenovo ThinkPad S431 (20AX-000MUS)
OS: Windows 7 Professional 64-bit
Intel(R) Core(TM) i7-3687U CPU @ 2.10GHz
8GB Ram
I have attached a screen shot for more information below.
What device is failing?
If it is failing, what is the next step?
Moderator Note; picture showing system s/n edited to prevent possible abuse

Hi iPhoneHome1,
Welcome to Lenovo Community!
I am sorry to hear that you are facing the issue with Error code from Lenovo solution center on ThinkPad S431.
We have verified the screen shot and the issue is related to SSD drive, we suggest you to take all the necessary backup of all your personal data including Windows 7 recovery to DVD disc or USB flash drive.
And as per the snapshot your system is under warranty, hence I would suggest you to visit nearby service center to get it rectified.
Please click here to visit the Lenovo support link and select your region to get the contact number.
Hope this helps!
Best regards,
Hemanth Kumar
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

Similar Messages

Lenovo Solution Center Hardware scan error

i got the code WHD01V00I-RK7V7D and i dont know what should i do to fix it. does anybody have a clue?
Solved!
Go to Solution.

Hi Grossmanlior,
Welcome to Lenovo Community!
As per the query we understood that you are facing issue with Hardware scan error on your ThinkPad.
As per the code it is indicated to HDD, to resolve the issue you have to get it replaced. If the system is having warranty then I suggest you to visit the nearby authorized Lenovo service center for further assistance on that.
Please click here to visit the link where you can get the list of support contact numbers, select the respective region give a call.
Hope this helps.
Best regards,
Hemanth Kumar
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

Hardware Scan Failure using Lenovo Solution Center G580

I have a G580 Laptop, it's lessa than a year old now.
I use both Hard Disk Sentinel (HDS) and Lenovo Solution Center (LSC).
HDS showed an alert that one weak sector has been found.
LSC gave this result code after the hardware scan WHD01V00I-HJ9C1E, it failed the "Targeted read test" and "SMART short self-test". How can I fix these problems and what do they mean?
Thank you.

hi Casanova8,
Welcome to Lenovo Community Forums!
Smart Tests are critical for the HDD Performance and functionality.
I would suggest running another test using HDTune
Let me know your findings
Cheers!
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

A740 Hardware Scan : Der Lenovo Solution Center Service ist nicht verfügbar

Idea A 740 All-in-one: Der Hardware-Scan mit dem Lenovo Solution Center führt zur Fehlermeldung:
"Der Lenovo Solution Center Service ist nicht verfügbar." Das gleiche Problem hat im englisch-sprachigen Forum aktuell ein A730 Besitzer, der angibt, dass eine ältere Vorversion des LSC noch funktioniert hätte.
Was kann ich tun ?

Hallo zusammen,
wir haben Feedback von den Entwicklern erhalten.
Bitte führt einmal ein Update von Adobe Air durch.
Im "englischen"-Forum hat es danach keine weiteren Einträge gegeben:
http://support.lenovo.com/us/en/products/desktops-and-all-in-ones/thinkcentre-a-series-desktops/thin...
Schönen Gruß,
Marcel
→ Wenn Du eine Lösung auf Deine Frage erhalten hast, markiere diese bitte als gelöst - Hilfreiche Beiträge verdienen Kudos. Zögere nicht Kudos zu vergeben.

Lenovo solution Center says i shall contact the support

Hey everybody
My Lenovo solution Center says that i shall contact the support.
I hope somebody can help me here with my problem.
It's definitly the harddrive. But what is the problem? How serious?
Hardware Scan:
Result Code: WHD01V01I-WJEWKD
Date run: 02/10/2014 - 18:19
Device: Seagate-ST9500420AS-5VJEJQEM
It's a T520 running Windows 8.1
Thanks for the help
Best, chris.

Hi,
Do you have an mSATA or other SSD in your T520 along with the HDD? Did you get the error during a full machine scan? If so, try running the scan on the HDD alone w/out running a full scan.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Lenovo Solution Center install problem - Error 1721

Hello, I'm trying to install Lenovo Solution Center to my computer again, after not properly uninstalling it. I simply deleted the files and repaired the registry thinking that it would be fine, and it is not.
I'm getting the Error 1721 upon installing, installer tries to execute 'KillProcessLSC.exe' under Lenovo Solution Center folder and it cannot, since I deleted them. I need the files under Lenovo Solution Center folder so I can make the installer pass the 'Killing LSC' step, or at least think it passed.
I got the idea to fixing it from this post. The guy restored the files from Recycle Bin and installer worked just fine. Since I already cleared my Recycle Bin and I did this over a year ago I cannot get the files from recycling. I simply need the files so I can make the installer execute the program it wants and passes that step that I get stuck on. If any other solution is available I'm free to try it, otherwise I'm pretty much sure putting the files in the Lenovo Solution Center folder will fix it. Thanks.

@bl8demast3r,
Your post 1 stated:
Whenever I try to run the hardware scan I get the error:
"Lenovo Solution Center service is not available. Please restart the application, or reboot your computer if the problem persists."
Your later post mentioned Scheduled scan, I assume LSC hardware scan.
===
Lsc during the last year has had issues where LSC software fails during a manual run of hardware scan. Symptoms include Lsc service not available. You have the latest version of LSC. Monitor what you see and post back if the "service not available" screen shows up. Describe if this hardware scan was done manualy or a result of the scheduled monhtly run.

Lenovo Solution Center Alert

Hello all,
I just bought the Lenovo Yoga 14 and I keep getting an alert from the lenovo solution center. The alert is about hard disk free space, saying that the hard drive has less than 9.5% of its capacity. Why would that be an alert? Plus I just bought it so the hard drive should be empty anywyays. After checking out the problem, it appears to be that the ssd is the one leading to the alert(I thought that the caching ssd was used mostly for launching apps and programs anyways). Has anyone had this problem before?
Thanks,
Guillermo

Moved.
I'll need to defer to members with similar hardware to yours to weigh in on your questions. You may also want to browse through threads in the ThinkVantage Technologies forum for more on LSC.
Hope this helps.
Regards.
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество
Community Resources: Participation Rules • Images in posts • Search (Advanced) • Private Messaging
PM requests for individual support are not answered. If a post solves your issue, please mark it so.
X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
I am not a Lenovo employee.

StorLib error message in the Lenovo Solution Center

I keep getting an error message under the device manager tab in the Lenovo Solution Center.
It says under drivers - 'StorLib bus (virtualstorage support)', status is 'Uninstalled'.
I can't find anything anywhere about this or how to correct the issue.
Any help out there?
Moderator Note; subject edited.
Solved!
Go to Solution.

The device manager pops up the screen with all the 'devices' . When I expand 'other devices', the storlib bus shows up with a yellow triangle and ! mark. Double clicking brings up a window, with status;
"The drivers for this device are not installed. (Code 28)
There are no compatible drivers for this device.
To find a driver for this device, click Update Driver."
When I try to update it, no driver can be found.
One option os to uninstall it. Guess that would get rid ot the error if it is something not being used.

ISSUE: Lenovo Solution Center update resets all Settings!

Longstanding problem continues with update to 2.0.020: When Lenovo Solution Center (LSC) updates, all Settings are reset, wiping out options to suppress certain screens and alerts. While not a functionality issue, it's very annoying to have to configure LSC all over again after evey update, so much so that some of my clients stop updating (one client called it the Lenovo Annoyance Center, and removed it entirely), so please fix this issue. Thank you.
Hope that helps,
John
ThinkPad T450s [ i7-5600U | 8GB | 1TB SSD | Full HD IPS | 802.11ac | BT | Webcam | FR | Win8.1Pro64 ]

We're aware of this issue and agree it is very annoying, especially since LSC updates itself so often. LSC team tells me fixing it is a priority for an upcoming release (either 2.1 or 2.2). Sorry for this inconvenience caused by LSC.

Lenovo Solution Center - Sugar Sync- uninstall

Since uninstalling Sugar Sync, Lenovo Solutions Centre reports under Device Manager that there is a problem with the driver StorLib Bus. When I check in Device Manager, Storage Controllers, Microsoft Storage Spaces Controller, the device is working correctly. What needs to be done to LSC to make it not report a problem that probably isn't there.
Any help, Thank you. Petedf.
Solved!
Go to Solution.

Hi,
Welcome to Lenovo Community Forums!
I’m sorry to inform that it is a false indication from Lenovo solution center. Since Windows doesn’t detect any missing device drivers within the device manager, there is no driver that is missing.
If the warning keeps popping up, change the reminder settings to “never”. Probably, you have to wait for an LSC update in which the bug would be fixed.
Refer here for further information regarding the issue.
Hope it helped!
Best regards,
Mithun.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

Lenovo Solution Center - silent install command?

I'm probably not the first to ask, but is there a silent install command for lsc.exe?
I'd like to integrate it into an MDT deployment: for system update the /verysilent option works, but I cannot find anything on lsc.
All help appreciated,
Bavo
PS: also, does it need Adobe Air and should i install that separately or is this inculed in the installer of lsc

add:
http://forums.lenovo.com/t5/ThinkVantage-Technologies/ThinkVantage-System-Update-5-06-will-not-silen...
http://forums.lenovo.com/t5/ThinkVantage-Technologies/Lenovo-Solution-Center-2-4-002-Revision-19058/...
http://forums.lenovo.com/t5/ThinkVantage-Technologies/lsc-cli-exe-crashing-daily-since-2-4-002-rev-1...

Error 1721 on repair/uninstall/reinstall of Lenovo Solution Center Windows 8 64-bit

Hello,
I am seeking a solution to a problem with Lenovo Solution Center on a Lenovo W530 machine running Win 8 64-bit.
It was not updating the warrantee information, and so I attempted an install with the newest version of the program. It refused to uninstall. Lenovo support then decided that the best approach was to eliminate the directory containing the program.
Now I still have the program listed in my installed programs, but there is nothing I can do with it. It does not appear on my desktop (not surprisingly) but does not uninstall and using the new install package does NOT provide the option of install, but solely to uninstall or repair, neither of which works - giving the error 1721 message.
Next steps? (Tier 2 was to phone me over 1 week ago - no call....).
Gary
Solved!
Go to Solution.

After trying al the hints without effect, the last hint with the "MS FixIt"
-Tool finally solved the problem!!!!!
It found 2 older {xxxxxxxxxxxxxx} registry entries from 2 former manual
updates which caused the problem. I had to run it 2 times for removing all
error-causing problems.
After that ,the last version of the Lenovo Solution Center Windows 64-bit
package was able to install perfectly and is now running without any
problems .
This solution I was looking for the last 3-4 months!!!!!!!
Thanks very very much ,for your perfect & profound help!
May I post this full solution letter of yours into the Lenovo forum,plse.??
I saw many people with the same 1721-fault searching for help too!
Again many thanks
Yours sincerely
Norbert Esch

Cannot Upgrade Lenovo Solution Center

When I try to upgrade to the latest version of Lenovo Solution Center on my Edge E520, the installation of Adobe AIR 64 fails. I tried rebooting and the same thing happens, and I am trying running as administrator and not as administrator. So I uninstalled the old version and tried to install from scratch and now I can't do that either so I am stuck without a working version of LSC.

Sorry for some odd reason I didn't get notified when you posted your original reply, so I will give that a try in the next few days and post back an answer.
I uninstalled the original version of LSC not AIR - I tried to uninstall AIR but I could not because it does not show in the list of installed programs which seems odd.
Also TVSU told me there was a new version of LSC available, and I downloaded it. Supposedly it was installed but when I rebooted, it was still running the old 1.1.007.00 version which is not the new version that was supposedly installed (2.4.003) - which is not the version on the Lenovo web site (2.5.002).
It fails both when trying to install via direct install of 2.5.002 from lenovo.com, and when trying to update from the self update offered from the Lenovo Message Center.

Ads in Lenovo Solution Center 2.4.002 Revision 19058

Today I got a prompt to update my Lenovo Solution Center software. So far nothing unusual. But as I started the installation process, I encountered an advertisement to install the Farmerama game! (see picture below)
Dear Lenovo! Come on! I didn't pay a huge amount of money for a business laptop to see such irrelevant ads in my lenovo updates and I must say that I personally don't like this new practice at all. Is this going to continue in future updates?

I can report the same behavior when I updated today as well. My ad was for some kind of Warcraft clone game that initially caused me alarm as I was concerned it could be malware as it certainly seemed out of character for Lenovo to to allow such an unprofessional advertisement to appear on such a core utility update. I have confirmed that a friend of mine had the same happen when they updated their Lenovo Q700, a consumer grade laptop. They must be using the same suite of utility software across platforms now. I was not happy to see this and it concerns me greatly. Please dont follow the poor practices of lesser companies who in my opinion have often made a lesser grade of product, This does not bode well for the future. Lenovo utilities are the only pre-loaded software I allow on a sytem, and if this continues it will not be the case much longer. I also believe that allowing such low-grade non-professional advertisements that offer imediate download is a 3rd party security concern, and is something that the majority of your cusotomer base would not appreciate, especially in this form. This is not good.
ThinkPad T520 4239CTO | i7-2720QM @ 2.2Ghz | 8GB (2x4GB) Samsung Ram @ 1600MHz | 240GB Intel 330 SSD + 500GB Seagate Momentus 7200.4 | 1600 x 900 | NVIDIA NVS 4200M | Intel Ultimate-N 6300 AGN | Ericsson F5521gw WAN + GPS | eSata | Bluetooth | Fingerprint | Windows 7 Professional (64-bit) SP1 |

Why does Lenovo Solution Center keep running every time I log back on?

Hi all,
Have a Thinkpad L430.
Every time I log back into my user account on the laptop, whether from fresh boot, sleep or hibernate, within a few minutes I get interrupted by the Windows 7 User Account Control asking me if I want to allow lsc.exe to run.
If I view details it says it is program location '"C:\Prgam Files\lenovo\lenovo solution center\lsc.exe" -updatestatus'.
I've no problem with the machine checking for updates but a) I'd rather it did it when the daily Windows Home Server backup is running (i.e when I'm still asleep and not actively using the computer) and b) I'd like to know if there's any way to allow this program to run as admin so it doesn't keep interrupting me
Solved!
Go to Solution.

You should be able to disable it in the LSC dashboard. I will download LSC and locate it for you.
*edit* Launch LSC>Dashboard View>Edit>Drag "Updates" or any unneeded item to the right "Events not monitored" section to disable.
This document offers some other information on Lenovo Solution Center:
http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&LegacyDocID=MIGR-74072#7
Let us know if you have anymore questions.
Did you find a post awesome? A great response? Kudo them!
Did the post you read answer your question? Did someone help you figure out your problem? Hit Solution Provided and give that person a 'thank you' for helping you out!

Lenovo Solution Center Hardware Scan WHD001V002-RJ7ACJ

Similar Messages

Maybe you are looking for