Lenovo support is an incompetent mess

Contact Lenovo for in house extended warranty on 8/12/2014 on Idea pad z500. They show up 8/17/2014. Can;'t fix it.
send in to depoy on 8/25/2014. Offer replacement 9/2/2014 ---------by 09/15/2014 they can't get it out the door.
Pitiful really.

yywu,
I'm very sorry to read about the problems you've been having with your ThinkPad X1 Carbon and Lenovo Support. In order to better assist you, can you please send me a private message with...
Your full name
Your telephone number (home, work, and mobile)
The Machine Type and Model of your ThinkPad X1 Carbon
The Serial Number of your ThinkPad X1 Carbon
Your mailing address
I will work to ensure that you are contacted by our Customer Relations department and I will also share your experience with our depot service team.
Thank you.
-Myles

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