Lenovo T420 Integrated Camera Crashes

I have a Lenovo T420 and have some funky issue with my Integrated Camera. The camera seems to crash whenever I pull the display closer towards the keyboard. And if the display makes a 90 degree angle or less with the keyboard it never works. See below drawing for problem details.
Can anybody help me shed some light on this weird problem and how I might fix it?

It does not happen on my T520 with Fedora 18.

Similar Messages

  • Thinkpad T420 Integrated Camera § Windows 8.1 ?

    Hi Lenovo,
    The Integrated Camera on my Lenovo Thinkpad T420 don't work on Widnows 8.1.
    In device manager I see: Unknown USB Device (Device Descriptor Request Failed)
    I already have installed camera drivers for Windows 7, Lenovo System Update, Lenovo Settings Dependency Package.
    Any other suggestion?

    Hi Imarh,
    Welcome to Lenovo Community!
    As per the query we understood that you are facing issue with Camera on your ThinkPad T420.
    Right now your system is installed with Windows 7 or Windows 8.1?
    Can you able to see imaging device in Device manager; is there any yellow mark in that?
    If it is Windows 8.1 and it is showing Unknown USB Device in Device Manager, please provide the hardware ID.
    Hope to hear back soon!
    Best regards,
    Hemanth Kumar
    =====================================================================================
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  • T420 Integrated Camera Issues

    I have the T420 with RHEL 6 running on the local drive and have Windows XP and a Windows 7 VM created in the Client for Linux virtual software.  I can not get the intergrated webcam to work at all in the VM's.  I've tried to load the driver but it won't finish due to the webcam not being found at all in Windows. It works just fine in RHEL 6, but no software is made for webcam chatting for this OS.
    Does anybody know how to get the webcam feature to pass through to the VM's?  I have added the USB device option in the Open Client for the Chiconey Electronics Ltd Integrated Camera.
    Or is this a supported opton at all? It would be very nice to be able to use the webcam.
    thx

    Hi keithrees,
    Please try install/overwrite web cam driver.
    Integrated Camera Driver for Windows 7 (32-bit, 64-bit), Vista (32-bit, 64-bit), XP - ThinkPad
    http://support.lenovo.com/en_US/downloads/detail.p​age?DocID=DS015018
    Fred
    T61 + X201i

  • X200 integrated camera:hardware or software problem?

    First time turned on this machine, the system complained about 5U875 device has no driver. I tryed to auto install but fails. I rebooted it everything looks normal.
    Now after running ThinkVantage update, 5U875 device has no driver error pops up again. 5U875 listed under other device at device mananger. Hardware id: VID: 05CA, PID: 18FF, device name Ricoh. I checked all version of Lenovo/IBM integrated camera drirver, they all show VID: 17FF, no wonder why it cannot install.
    I rebooted numerious, tryed to install other generic 05CA driver, all fails with error 10. But the dramatic thing is, after I fully turned off, then turned on. The 5U875 is back to normal, even no driver attempted to install. At this time, VID=17FF, PID=4807, vendor name: Lenovo.
    It seems to me 5U875 has two levels of control, 05CA:18FF is Ricoh controller chip, it is always ON. 17FF:4807 is webcam itself. This is controlled by BIOS or other hardware. Now it seems to me 17FF:4807 is not ON properally so the system complains. 
    Anyone has similar problem? I called Lenovo they asked me to send it back. But I don't believe it is hardware problem. More like webcam control at new BIOS has problem.

    I havectly the same problem One day I turned on my X200 Tablet and I got a message that 5U875 Device has no drivers installed. Tried instaling the latest drivers from Lenovo for camera but no luck. Even turning the tablet completly off and on doesn;t help. The driver instalation just quits without any message.
    Anyone has an idea how to solve this problem and get the integrated camera to work ?

  • How to use the integrated camera in Lenovo THINKPAD X301

    Dear All,
    I would like to know how to use the integrated camera for the THINKPAD X301 LAPTOP?
    Please help

    Hi ,
    For Lenovo product , we need application software to activate this camera. You can use the Picasa software which can search from Google to activate this camera.
    After install Picasa > Picasa > Import > Select Device ( then choose your camera )

  • T530 Lenovo Integrated Camera not working, Lenovo Camera Settings does not Display

    Hello, I have a new T530 with Windows 8 OS. I am having trouble using the integrated camera. It functions neither in the Windows camera app nor in Skype. In both cases I get a picture with a gray background and a camera with a line through it. In Device manager, the camera does appear, is enabled, and the drivers are up to date.
    After looking through other threads, I tried checking whether the camera was plugged in and indeed it was. When using Skype and I set the camera to on (Skype did detect the camera), I still got the gray no camera image, but the green light on the camera itself turned on.
    I also tried using Fn+F6 to check settings. Lenovo settings opens, but the when I click the camera settings Icon, the screen loads a blank page that says "Camera" in the top right and has a back button (left pointing arrow) in the top left hand corner. The back button does not seem to work and I must change the window to something else in order to exit/close settings.
    I tried manually installing both camera drivers and "power management" ("energy management"?) drivers. Neither of this solved either of these issues.
    Please help me to resolve this problem. Thank you.

    Hi, euterpenc
    I would make sure that the BIOS is up to date in the system. The current BIOS for your system is 2.07 and can be found here. Also, I would ensure that the chipset drivers are up to date, and those can be found here.
    Hope it helps, and let me know how it goes
    Adam
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  • Lenovo 3000 V100, problems with integrated Camera

    Hello,
    I bought this Lenove a couple of years ago ( autumm 2007 ).
    equipped with Windows Vista, Location=Swedish.
    Since then I have had problems with the camera, on and off.
    The Camera was not working when I got home, I then got help from
    the support desk. Then later on it stopped working, now it is only showing a black
    box - either it could be after a Vista update or after a Lenovo update - I don't know.
    Is there anyone who could help me out here.
    Would like to use that camera, since it is integrated.
    Thanks for your help, Ink

    Hi Slape84,
    Welcome to Lenovo Community Forums!
    I’m sorry to hear that the integrated camera is not getting enabled even after trying to install the drivers for the camera. I suggest you to make sure the LEM (Lenovo Energy Management) is installed in the computer, if not please download it from the below link by selecting the exact Model Type of your G580 Laptop:
    Drivers and software - Lenovo Ideapad Laptops
    Then press Fn + Esc after installing the LEM in the computer this is the shortcut key to Turn on/off the integrated camera, now install the drivers for the integrated camera from the above link. But while installing while installing the driver right click on the downloaded file and select “Run as administrator” option to get it installed without any error.
    Do post us back if the issue still persists.
    Best Regards
    Shiva Kumar
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  • X220 integrated camera Windows 8.1 not showing up

    Hello,
    Im using X220 with Windows 8.1 Pro.
    Under Fn + F6 i have TouchPad, Wireless, Battery, Audio
    I installed:
    - Lenovo Power Management Driver 1.67.04.05
    - Lenovo Settings Dependency Package 2.2.0.28
    - Lenovo Solution Center 2.4.003.000
    - Lenovo System Update 5.06.0016
    - On Screen Display 6.71.00
    - Ricoh_media_driver_v2.22.18.01
    - ThinkPad UltraNav Driver 16.2.19.14
    - ThinkVantage Active Protection System 1.79.00.03
    And from Microsoft Store:
    - Lenovo Settings - which run when i hit fn+f6
    Non of driver updater find the built-in camera, same with Deviace Manager.
    Lenovo System Update dont download any camera related software.
    I understand that somekind of driver need to be installed to be able to turn on the camer.
    But non i found activate it.
    From what I read it should be in Lenovo Settings with Audio settings, but sadly nothing there.
    When I start the build in app "camera" from Windows, it tells me there is no atached camera.
    Those are the Lenovo x220 related installed application that showed up in Add/Remove Software.
     Sadly the only camera driver from Lenovo page which is: Integrated Camera Driver for Windows 7 (32-bit, 64-bit), Vista (32-bit, 64-bit), XP - ThinkPad , dosn't help.
    Solved!
    Go to Solution.

    Thank you for confirming.
    Here's what I get for your MTM:
    ThinkPad X220 (4291-TGY)
    i5-2540M(2.6GHz), 4GB RAM, 320GB 7200rpm HD, 12.5in 1366x768 LCD, Intel HD Graphics,
    Intel 802.11agn wireless, WWAN option,Bluetooth, 1Gb Ethernet,UltraNav, Secure Chip, 6c Li-Ion,Win7 Pro 32
    I notice that there is no mention of a camera. Are you sure your X220 has the physical device installed?
    If you use your MTM and your serial number here: http://support.lenovo.com/us/en/ibasepartslookup
    you should get back a listing of the components installed in your machine at its build. The list can be somewhat cryptic, so please feel free to post it back here and we can dig further.
    Regards.
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    X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
    I am not a Lenovo employee.

  • Thinkpad t420i 4177CTO windows 8 integrated camera driver

    I have a Thinkpad t420i bought with Windows 7.
    Recently, I upgraded it to windows 8, but find issue with it integrated camera. 
    with Windows drivers, the camera can work, but the image is flipped up/down.
    but with official driver ( windows 8 version right now) it does not work. 
    Is there any way to address this problem?

    Hi owain,
    The latest driver from Windows 7 (8aca15ww.exe) will work in Windows 8 for the integrated camera.
    If you haven't, check out the dirvers we have available for the T420s here:
    http://support.lenovo.com/en_US/research/hints-or-​tips/detail.page?LegacyDocID=MIGR-77167
    Let us know how this works for you.
    HAPPY HOLIDAYS!!
    Be AWESOME Everyday!
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    This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

  • E430c laptop can't read driver for integrated camera

    Hi Everyone, 
    I have a Thinkpad Edge E430c running on Windows 7 Home Premium 64bit and it can't find my integrated camera. 
    I've downloaded the driver from here http://support.lenovo.com/us/en/downloads/ds028647
    When I click through to install, a warning pop up with the words "No Appropriate Driver to be installed".
    I've tried clicking on the setup and it says "Can not find the device, Abort install!"
    The camera doesn't appear on the list in Device Manager.
    I've tried downloading the driver again and rebooting to no avail. I've been trying to solve this problem for many hours, and would appreciate any help.
    Tired and close to giving up,
    Cam  

    Good day and welcome to the community.
    Sorry you're having difficulties.
    One thing to check... Boot into your BIOS, select the Security tab, select I/O Port Access and verify that the Integrated Camera is Enabled. Note that the screens/labels may be slightly different, though, as I'm looking at screenshots of the E420 BIOS.
    Regards.
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    PM requests for individual support are not answered. If a post solves your issue, please mark it so.
    X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
    I am not a Lenovo employee.

  • Lenovo T420, Type 4177 Review

    Lenovo T420, Type 4177-CTO. Windows 7 Pro, 64 bit.  8 GB RAM,  500 GB HD, third party 128 GB SSD added.
    After inspecting many laptops I chose the ThinkPad T420. The only better laptop was Apple and I needed different software.
    An important consideration for any computer is support. Lenovo has excellent support at 1-800-426-7378. Tech support and repair happens right here in the United States.  Repairs are done in Tennessee.
    The Lenovo ThinkPad T420 is a solid laptop. It is not as light as some laptops but strength and durability need to be considered. Weight of machine with a large 6 cell battery and a slice battery = 6 lb. 7 oz. (3060 kg). The laptop weighs 5 lb. 5 oz. (2430 kg) with just the large 6 cell battery. The 6 cell battery weighs 1 lb. 1.5 oz. (500kg) and the 6 cell battery would then weigh 1/3 less. You can compute the difference. Keep in mind my battery life with the slice battery installed is about 17 hours. The slice battery also places the laptop on a slight angle with the rear elevated. It is about the same tilt as with the docking station. You cannot have the slice battery installed while the laptop in in the docking station.
    The 6 cell battery sticks out the back so it is not a perfect cosmetic fit. The 4 cell battery will look nicer, be lighter and probably last about 4 hours.
    The overall design is perfect in my opinion. I find no problems. The T420 uses the LED night light that shines from the top of the display to the keyboard area. It can be turned on and off with the Fn function key. There are many Fn function keys that are great. I really like the Fn-Space bar that magnifies the display.
    The speakers are well positioned and are adequate. They could have higher volume considering where they are installed.
    I really like the Lenovo mouse pad and mouse button configuration.  I wish the mouse speed adjustment would go a little faster but it is acceptable. Some laptops I tested are far too slow, even with the mouse settings as fast as they go. The T420 has the best mouse operation of any laptop.
    The Windows Pro 7 operating system and Lenovo will only allow one set of recovery disks. Do your backup recovery disks with good quality DVDs. Lenovo will provide a set of recovery disks if you need them.  DVD-RAM is not supported by the Recovery Disks, but SSD drives are supported. The Lenovo T420 is designed to run on SSD drives.
    Recovery Data notes.  If you stop in the middle of Disk 4, you will have the first 3 disks and you can still make a copy of all 4 disks. At the end of disk 4 the computer turns Recovery disk copy off. You cannot make more copies.
    Disc 1, Boot Media
    Disc 2, Recovery Media 1
    Disc 3, Recovery Media 2
    Disc 4, Recovery Media 3
    Notes:
    HD Boot time = 41.4 seconds
    SSD Boot time = 29.6 seconds
    This is with little software installed. With more programs installed the boot up time will increase. Keep in mind the first phase of boot up consists of BIOS and hardware communications. With many programs installed the SSD will really be nice.  The Registry loading will be totally SSD dependent and fast.
    HD partitions and size before SSD installation.
    Lenovo Recovery partition = 9.67GB used + 5.94GB free = 15.63GB
    System Drive partition = 3.34MB used + 865MB free = 1.17GB
    Local Disk C partition = 27.9 GB used + 420 GB free = 448.96 GB
    Total GB = 465.76
    Window Performance test.
    4GB RAM installed
    7.1          Processor           
    5.9          RAM                     
    4.7          Graphics             
    6.4          Gaming Graphics
    5.9          HD         
    8GB RAM installed
    7.1          Processor           
    7.5          RAM                     
    5.9          Graphics             
    6.4          Gaming Graphics
    5.9          HD         
    SSD and 8GB RAM installed
    7.1          Processor           
    7.5          RAM                     
    5.9          Graphics             
    6.4          Gaming Graphics
    7.1          HD
    Adding SSD card
    (I used the MyDigitalSSD 128GB 50mm Bullet Proof mSATA  PCI-e drive. Some SSDs are a little faster but cost much more.)
    Install SSD
    Initialized SSD card in My Computer, Manage, Disk Drives
    Turn off laptop and remove HD
    Boot to Recovery discs
    Restore to factory default. (The Recovery disks only have the SSD to restore to)
    When finished you can test the operation of your laptop on the SSD drive. Test by going into your BIOS to make sure you know how to get there. Boot using F1 for BIOS setup.
    Turn off the laptop and install the hard drive.
    Boot to BIOS (Do this first before booting Windows)
    Remove HD from boot sequence. Go ahead and setup your boot sequence to something like SSD, DVD, and then USB, etc. Do not include the HD
    Then I go to My Computer, Manage, Disk Drives and I do some major changes here.
    You must make your own decisions. The SSD drive is prime real-estate and a 20GB recovery partition is out of the question (for me). The Recovery discs have been created. I decided to merge partitions on the SSD drive. Windows 7 Pro will handle this easily on the active drive. Now, there are actually 2 smaller partitions and the smaller 1GB partition cannot be removed. Apparently the operating system needs it. The larger 19GB partition can easily be removed and added to the C drive. No 3rd party partitioning software is needed with Windows 7 Professional.  Go to Start, right click My Computer, left click Manage. Select Disk Management. Select the Lenovo_Recovery partition and remove it. Now select the primary partition (C: drive) and select merge. Use the full size of the deleted partition space. The System_Drv partition could not be removed on my SSD. It is only 1.17GB and probably essential.  
     Change drive letters in Manage, Disk Management. Fortunately the main drive was named the C drive. I do not think you can change the drive letter of the active drive partition for some operating systems. After reinstalling the HD there is no telling what letter Windows will give it. Rename it to D drive if you want to. You can also remove the Recovery partition on the hard drive. I decided to depend totally on my backup restore DVDs and knowing Lenovo would send me another copy if needed.
    The computer controls the use of the 2 video card functions but it can also be controlled in the BIOS.
    Your warrantee is not void if you install the memory or SSD.  The machine is designed for those additions.  The installation of my extra memory was a tight fit. Be careful. Don’t use metal tools or do anything stupid.
    Notes: Boot to F11 for recovery. F12 for selecting boot device. Boot using F1 for BIOS setup. The ThinkAdvantage button takes you to a variety of places. I don’t really know where it goes.
    Now if you are looking for the User’s Guide you will only find the Hardware Manual. It takes the place of the User Guide and is formatted a little differently. It is OK.
    Most other attributes of the laptop are on the selection menus on the Lenovo web site. You can get just about anything you want except the T420 did not have a Blu Ray player at the time I ordered mine. It did not have a GPS option but it could be obtained via 3G subscriptions using telephone towers. If you want a real GPS you can buy many 3rd party USB modules that will tell you where you are at using global satellites.

    Hi s78749,
    Thanks for the review.  After reading it I was ready to give away my T400 and call sales
    As a point of reference, here are some numbers from my trusty T400 (2764-CTO, 8G RAM, 500G/7200RPM Hitachi HD, WIn 7 Pro 64 vanilla MS install + Lenovo apps and utilities):
    Boot times:
    Power on to Win login screen: 45 sec.
    Power on to desktop (including 5 sec of typing password) 60 sec.
    Windows Experience Index:
    (integrated graphics)
    Processor: 6.1
    RAM: 6.1
    Graphics: 4.1
    Gaming: 3.5
    HD: 5.9
    (discrete graphics)
    Processor:  6.1
    RAM:  6.1
    Graphics:  4.8
    Gaming:  5.6
    HD: 5.9
    Hmm, maybe I'll keep it
    Thanks again,
    Z.
    The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.  The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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  • T500 Laptop Model 2242-CT0 - Integrated Camera No Longer Shows in Devices

    Laptop is about 14 months old. Integrated camera was working fine.  I was using Skype the other day & it could not find the camera. I went into Devices & uninstalled the driver. Then the camera disappeared from Devices altogether.
    I downloaded/installed the latest driver for the camera:  version 1.32.500.0 (7tca23ww.exe), rebooted, but the device list still does not show in devices (yes-"Show Hidden" is selected).  
    Running Win 7 64 bit.
    Latest updates for windows are installed.   I periodically get an error message popping up that "Device driver failed install", but that's it.
    Attempts to run hdwwiz to install the camera were not successful, as I do not see any "Camera" listed under the Ricoh drivers section.

    Hi HLemieux,
    I researched your issue and this is what I found from the Lenovo Assisted Search:
    "If your webcam on your laptop is not working, try these following steps:
    1. Be sure your webcam driver is installed. (It can be found at http://consumersupport.lenovo.com/ot/en/DriversDownLoads/Drivers.html)
    2. By checking the webcam if it is disabled by Fn+Esc.
    If you see the cross line on the webcam sign press to Fn+Esc to enable the webcam.
    3. If you do not see the webcam sign on the right corner of display after pressing Fn+Esc, be sure your Energy Management is installed. (It can be found at http://consumersupport.lenovo.com/ot/en/DriversDownLoads/Drivers.html)
    After you download the Energy Management driver from Lenovo Website, install the software.
    During energy management installation if you see the window as below “Utility” must be selected for Fn hot-key application (Utility is a software package under EM)
    4. After installation of Energy Management please perform step 2 to enable Webcam if it is disabled."
    Try this and let us know how it works for you.
    Have a GREAT day!
    Be AWESOME Everyday!
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    Press the star on the left to thank them with a Kudo!
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  • How to access Integrated camera from Windows 7 - ThinkPad X301?

    Could someone please tell me how to start the integrated camera after installing the driver in Windows 7? I could see the device driver from Device Manager stated that it is properly installed and working fine but I had gone all the program interface to see where to start it proves to no avail. It is unlike Windows XP where it can be accessed from Accessories.

    Hi and welcome to the forum jaaj!
    What is the 7 character product number of your SL500? It looks like 2668-KHU and can be looked up from the back sticker.
    Let us know...
    Maliha (I don't work for lenovo)
    ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
    IdeaPad: U350
    Apple:- Macbook Air [Snow Leopard]
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  • ThinkCentre E73z integrated camera cannot be used in Skype

    Hi,
    I have just finished the complete updating of the preinstalled windows7 professional on my new ThinkCentre E73z. This is the first use.
    I'm very disappointed. When I installed Skype it says that Skype can't detect any Webcam. They offer to buy one.
    When I opened up the new computer package there was "Brief user noctices" paper and it indicates that there is an integrated camera in the front. Is it an error, and actualy ThinkCentre E73z does not have a camera built in or this camera is not equivalent with a webcam?
    This is my first Lenovo. Maybe I should take it back to the shop and ask my money back. What is going on?
    Lenovo preinstalled this windows 7 professional. They built in a camera but forgot to install a driver for their hardware?
    Really? The customer should install the driver? And which one?
    I'm puzzled with it.
    I came across with this camera issu first, what else, more serious things can I expect later?
    Anyway, can you give me your advice what to do?
    Using Device Manager in Win7 how can I find out that there is a camera there or not?
    Solved!
    Go to Solution.

    The situation is worse.
    I just realised that the microphone is not working too. Nothing can be done to get it work.
    It seems the whole panel in the front top of the monitor is out of order.
    No microphone, no camera, no camera indicator.
    I have a suspicion.
    I asked the seller in the computer shop to replace the DVD drive with an SSD. (www.digiprime.hu)
    They might have made a mistake. When replacing the DVD with SSD drive they disconected the panel containing the camera and microphone. Wired them off and forget to connect them again.
    Is it possible?

  • Thinkpad Yoga integrated camera is not working

    Hi there,
    I have a problem with integrated camera in my Thinkapad Yoga. The camera doesn't work. In manager device there is no such thing like camera. I have installed the newest drivers from Lenovo website but is didn't help. Lenovo Solution Center is reporting about unknown device which is not installed but i can't figure it out what is it.

    Hi,
    Camera is a USB device. Try updating the USB hub drivers. Update BIOS to the latest version as well. Now try installing the camera drivers.
    If it didn’t help, it sounds like a hardware issue with your camera. The cable might have got unplugged or the camera itself would have gone faulty. I would strongly recommend you to contact our technical support for assistance.
    Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.
    Best Regards,
    Mithun.
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