Lenovo T440s Crashes During/Aft​er Waking from Sleep

Question

Hi there,
I recently purchased this laptop for school and one of the primary factors was the battery system; being able to switch the external battery on the fly is excellent but I wonder if it's causing some of the problems I have had.
I've had a couple of recurring problems, although disabling "Hibernate" may have solved one:
First, the so far "solved" issue: when waking from sleep (Windows 7 Pro), the laptop went to login screen, allowed me to input my password, and then brought up the desktop background. However, no matter how long I wait (even when it was plugged in/on performance mode), the resume does not continue and the laptop requires a hard reset.
Secondly, I've had this next problem sometimes multiple times per day - the laptop is set to sleep if not active for a few minutes (to save power during classes), but has (particularly when I close the lid, even for a few minutes) crashed either during sleep or during the attempt to resume.
Essentially, I would open the laptop and it would go through the start menu, then say the laptop had been shut down improperly (as if it had a BSOD). Once, it came up with an error message:
Spoiler (Highlight to read)
Problem signature:
  Problem Event Name:                        BlueScreen
  OS Version:                                          6.1.7601.2.1.0.256.48
  Locale ID:                                             4105
Additional information about the problem:
  BCCode:                                           ​    9f
  BCP1:                                             ​       0000000000000003
  BCP2:                                             ​       FFFFFA80068D0060
  BCP3:                                             ​       FFFFF80000B9C3D8
  BCP4:                                             ​       FFFFFA801601FE10
  OS Version:                                          6_1_7601
  Service Pack:                                       1_0
  Product:                                          ​     256_1
Files that help describe the problem:
  C:\Windows\Minidump\082914-9266-01.dmp
  C:\Users\Chris\AppData\Local\Temp\WER-35381-0.sysd​ata.xml
Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clci​d=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
Problem signature:  Problem Event Name:                        BlueScreen  OS Version:                                          6.1.7601.2.1.0.256.48  Locale ID:                                             4105 Additional information about the problem:  BCCode:                                           ​    9f  BCP1:                                             ​       0000000000000003  BCP2:                                             ​       FFFFFA80068D0060  BCP3:                                             ​       FFFFF80000B9C3D8  BCP4:                                             ​       FFFFFA801601FE10  OS Version:                                          6_1_7601  Service Pack:                                       1_0  Product:                                          ​     256_1 Files that help describe the problem:  C:\Windows\Minidump\082914-9266-01.dmp  C:\Users\Chris\AppData\Local\Temp\WER-35381-0.sysd​ata.xml Read our privacy statement online:  http://go.microsoft.com/fwlink/?linkid=104288&clci​d=0x0409 If the online privacy statement is not available, please read our privacy statement offline:  C:\Windows\system32\en-US\erofflps.txt
 Looking now, I can't find the XML file, and don't know what to use to open the .dmp file.
How can I fix this issue so my computer isn't crashing all the time and potentially losing valuable project work and notes?
Thanks,
Chris

Answer 1

No response yet? funny, this is reflecting on my experiences ordering the thing in the first place.
Seriously, it's frustrating having a brand new PC crash every other time I let it sleep.