Lenovo T61p - Product recovery disc creation fails

Hi,
I tried creating a set of product recovery disc, the process started decently to extract the information/files. Then the process abruptly stops and gives a msg saying "The process has encountered an internal error."
Pls Help.
Rgds,
Sumit

As lead_org says, call Lenovo and explain the problem you have encountered, especially the error message, "The process has encountered an internal error." If they don't offer to send you free recovery media, politely explain to them that it's not your fault that you can't make the media on your own. If you're firm and persistent (call back later and try another agent) they will relent
Cheers... Dorian Hausman
X1C2, TPT2, T430s, SL500, X61s, T60p, A21p, 770, 760ED... 5160, 5150... S360/30

Similar Messages

How to make a set of Product Recovery discs

Hi everybody.
          I meet some problem ,and need help.
          My notebook is T61p with Vista system
          I want to create a set of Product Recovery discs.And I click Start --> All Programs --> ThinkVantage --> Create Recovery Media.
          However ,I can't find Create Recovery Media in my PC .
          Where can I download the  Create Recovery Media and install it ?
          Anyone can help?
          Thanks!
Message Edited by SunWill on 07-22-2008 10:16 PM

Try to find the the program RRmedia.exe with windows search.
Click it to start and create your media. You´ll need more than 6 CD´s or 2 or 3 DVD´s.
In my system (XP) you´ll find RRmedia.exe in: "C:\Programme\Gemeinsame Dateien\Lenovo\spi\RRMedia.exe"
Message Edited by Agotthelf on 07-23-2008 07:47 AM
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How to use the rescue and recovery, and the product recovery discs ?

Hi everyone,
I've just recently became a new owner of a T61, and really enjoying it. I haven't had a chance yet to test-drive the lenovo phone support, as I have not yet screwed anything up that bad that required their help. I did try a clean factory reinstall from the service partition and it worked great. I would like to find out, how does one use the rescue and recovery startup disc, and the product recovery discs that I created myself? From my previous experience with Dell and HP, I only had to insert the first one and restart the computer, and the rest followed. But with ThinkPads, if I ever wanted to bring it to a clean factory state using those discs, do I use rescue and recovery first, followed by the product recovery? I'm curious, what is the difference between the two?
T61 (7658CTO), T9300, 3GB, 250GB, XP Pro
Solved!
Go to Solution.

blake_ibm wrote:
Hi! I'm blake
There is no diff between the two... One is on the Hard Drive and the other on CD/DVD.
Having the HDD version (pre-installed) is a good for trouble shooting. It uses a whole diff O/S on a whole diff partition (not C.
So if you are having problems and boot to RnR (via F11), and those problems go away. you know your issue is software related. If you still have the same problems probly Hardware related... IT IS AN EFFECTIVE WAY TO TAKE WINDOWS OUT OF THE PROBLEM.
Other then that. You can re-image another HDD from disks, you can't do that with the F11 version.
dose all that make sense?
Hi blake_ibm,
Thanks. All this makes perfect sense to me, but that's not what I'm asking for. My question is this: if I wanted to bring my notebook to its factory shipped condition using my recovery cd's, how do I do that? Do I insert cd1 first and then restart the notebook, or do I just insert it without restarting it, or perhaps I should use first the rescue and recovery?
You said that there is no difference between the two, but what two are you talking about man? I am not comparing cd recovery to partition recovery. I am talking about rescue and recovery cd, with system recovery cd's. These are the two things that I'm talking about.
I'm really grateful for all replies, but please people, read the question first !!!
I would really appreciate if someone could explain the steps involved in performing a clean factory recovery, using the cd's, and not the recovery partition. I just want to know for the future, in case one day I have to do it. That is all I'm asking.
T61 (7658CTO), T9300, 3GB, 250GB, XP Pro

X301 - Problem creating Product Recovery Disc

Hello,
I recently purchased an X301 laptop and have been trying to create a product recovery disc but to no avail.
Shortly after I begin the process, I get a message saying "Drive is not ready or is busy performing another operation."
Can anyone please suggest what might be the problem?
The DVD burner is a Mat**bleep**a dvd-ram UJ-844 and I am using a SONY DVD+R DL disc.
Thanks.

machdeuce, welcome to the forum,
which OS do you have installed?
I have noticed that, using Vista, that the Vista "autoplay" function interferes with creating recovery discs. It sort of "takes over the drive". When required, insert the blank disc and click on the OK button before the Vista " autoplay has a chance to run. The autoplay dialogue field will come up and show the usual; copy files to disc etc., but you can then just close it without worry as the R&R has already received it's "orders" and will continue without problems.
Hope this helps
Andy ______________________________________
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S12 Nano Product Recovery Discs (XP) and Warranty Upgrade (US)

I ordered an S12 system on the basis of its weight, marginally acceptable keyboard, and a 16:10 screen, more specifically, 800 pixels height, and XP. Out of the box, all looks good other than some quirky behavior of the numlock setting and the cheap "Veriface" software blocking the normal XP logon box. It isn't the fastest box in town, but compared to the other netbook options 95% of which force Windows 7 starter when coupled with the larger screen, it can't be beat.
But I've hit a dead end, trying to order a product recovery disc set - they exist for the S10 series, but seemingly not for the S12. Is there a secret place to order them?
We're expecting this unit to survive through the remaining 3.3 years of high school.
But Lenovo doesn't seem to offer any extended warranty in the US. Are they telling me I'm SOL after a year?

Hi and welcome to lenovo forum...
Here you can found all about Extend or upgrade your warranty for Ideapad S12...
sincerely KalvinKlein
Thinkies 2x X200s/X301 8GB 256GB SSD @ Win 7 64
Ideas Centre A520 ,Yoga 2 256GB SSD,Yoga 2 tablet @ Win 8.1

DPM 2012 R2 Online Protection - Online Recovery Point Creation Failed

Hi
We are moving from protecting our DPM server with another server to use an Azure Data Vault. 2 of the Protection Groups work fine, but the third - protecting a pair of Folders - fails. On the DPM MMC it shows Online recovery point creation
failed, and in the Event Log it shows -
Creation of online recovery points for D:\ on blah.blah.co.uk have failed. The last online recovery point creation failed for the following reason: (ID: 3188)
The operation attempted cannot be performed at this time because a backup or restore operation is currently running. (ID: 100049)
The DPM server is the only one conducting any backups. The target server is Win 2003 (for the moment).
Could anyone give me any pointers?
Thanks

Ok, nobody any more ideas?
The latest test involved 9.75GB on the protected server. I created the protection group and this was the outcome:
Replica volume: 15.98 GB allocated, 0 KB used | Recovery point volume: 3.70 GB allocated, 0 KB used
I then create a recovery point and then deleted all 9.75GB on the protected server. And did a full restore from DPM. It then gave following outcome:
Replica volume: 15.98 GB allocated, 9.85 GB used | Recovery point volume: 3.70 GB allocated, 654.86 MB used
Then after the creation of the first recovery point (sync + recovery point), I get this:
Replica volume: 15.98 GB allocated, 4.79 GB used | Recovery point volume: 13.70 GB allocated, 3.27 GB used
As you can see DPM took the 9.75GB and added it to the recovery volume. And strangly it took away half of the replica volume.
In addition I get 3 entried in my logs:
1) The used disk space on the computer running DPM for the recovery point volume of E:\ has exceeded the threshold value of 90% (DPM accounts 600 MB for internal usage in addition to free space available). If you do not allocate more disk space,
synchronization jobs may fail due to insufficient disk space. (ID: 3169)
2) Synchronization jobs for E:\ on ****** have failed. (ID: 3115)DPM has run out of free space on the recovery point volume and will fail synchronization for E:\ on ***** in order to prevent existing recovery points from being
deleted. (ID: 30195)
3) Creation of recovery points for E:\ on ****** have failed. The last recovery point creation failed for the following reason: (ID: 3114)DPM does not have sufficient storage space available on the recovery point volume to create
new recovery points. (ID: 214)
I hope someone can help me with this.
regards,
Maurice

Use Product Recovery Disc on different Thinkpad for virus recovery?

Hi,
Three days of struggling to clean an infected Thinkpad so I am ready for drastic action.
Wife's T60 2007-43U rendered useless by ramnit virus. Long story, but reformat seems like only solution.
Have T60 2008-SAA with as-built installation, and expect I can make Product Recovery discs for that machine.
Also have T60P 2007-8JU working fine, but with no recovery partition or great Thinkpad utilities,Sonic or WinDVD as reformat by previous owner deleted them. All three computers have XP Pro with SP-3.
Questions:
1. Can self-made Product Recovery Disc from one Thinkpad be used to reinstall factory load on these others?
2. If so, should doing that completely clean the disk of existing virus and leave it in "new" condition?
3. Understand 6 CD's make up the factory set of Recovery Discs. The as built load is about 10GB! Is there a list somewhere of what all is included in the Recovery? Before I start making these discs, should I expect a total of 6, more, or fewer?
Thanks!

Returning to give you feedback on the success of this recovery. The T60 went from being a doorstop to fully functional!
Thanks again to ajkula and TuuS for their suggestions. Helped me through a harrowing experience.
I made a full set of Product Recovery Discs, 6 cd's, but did not use them as it would have restored I assume to Windows XP or XP SP2 as originally shipped. The source computer had been upgraded to XP SP3 and was up to date on all Windows Patches. I decided to give it a try with Rescue and Recovery to take advantage of those upgrades. I made a full set of R & R discs and with nothing on the computer other than the original load and Firefox, it took 10 cd's.
On the target computer, the one with the virus damage, I set the bios to start from the CD drive, then, as ajkula suggested, and many other anti-virus sources endorsed, I wiped the disk, and I used dBan for that. Worked well in "short DoD mode" and took about 3 hours on a 60 gb drive. I had never tried that before.
I loaded the R & R start-up disc and from there on all I had to do was insert the next disc when instructed. This took several hours because I was not always paying attention when it called for the next disc. The only confusion was after the start-up disc ran and formated the drive, on the next disc, it warned that it was going to format the drive. I don't know if it did it twice or if the message is just poor communication. It went through to the end, and the result is the previously virus ridden computer is now 'identical" to the source. The hardware is similar but not totally identical . As TuuS suggested, the drivers must have been there as I did not have to add any drivers during this operation or since.
Regards to all,
MtnEar

Help: Lenovo N500 will not start, product recovery disc won't run

Hi. I am a bit of a laptop dunce so excuse me. My Lenovo N500 has been shutting itself down and not always restarting and the last time I tried a reinstall through the on board system but after a day and a half it was stuck and not changing so I turned it off. Clearly a mistake.
Now when I try to turn it on I get a black screen
File:\Boot\NCR
Status 0xc000000f
Info An error occurred while attempting to read the boot configuration data
It says to insert Windows installation disc and restart but that just circles back to same screen. I have tried the 2 supplied disks. One called "product recovery CD for lenovo N500 Type 4233" (which is the right one I think) and one called "Rescue and recovery disc for use with Microsoft Windows XP" (pretty sure I have Vista and this disc was supplied for people who wanted to get back to XP.
I have tried pressing F8 and F11 to no avail (makes a nasty loud hissing sound).
Any ideas?

hi Cj75,
Can you try if the computer have the WinRE Active
Keep on tapping the F8 key once you power on the system. Then select the Repair your computer option from the boot menu that appears.
WinRE photo (http://media.bestofmicro.com/win,B-8-177956-13.jpg)
If You were able to boot to WinRE
>In the System Recovery Options dialog box, Try running system restore first to a known good Date where your system state was fine.
If system restore fails.
>Try to do this to manually rebuild the BCD
In the System Recovery Options dialog box, click Command Prompt.
Type BOOTREC /FIXMBR, and then press ENTER.
Type BOOTREC /FIXBOOT, and then press ENTER.
Type BOOTREC /REBUILDBCD, and then press ENTER.
If this still failed I believe you really have to Reinstall Windows on this
Try contacting Support in your Are to Order a recovery CD (Fees may apply)
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(5 pm from BT landlines)
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Best Regards,
Solid Cruver
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Help!! New W530 and I have a recovery disc creation error?

Hi, I just got a brand new W530 and got an error when creating the recovery discs. Now the process won't restart. Is there a solution?
The partition is still there but the wizard won't start up again so I can't give it another shot.
Solved!
Go to Solution.

Hello and welcome,
There may be a way to re-enable the recovery creation process. There was with older machines. I don't know what the current situation is, but others may chime in.
The best course might be to call support and request the recovery media. I can't speak for Lenovo, but it's common for them to be sent free in this situation.
Z.
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B, C, E, G, H, K, N, Q, V, Y Series Products
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1-877-4 Lenovo
(1-877-453-6686)
24 hours a day
7 days a week
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HP Recovery Disc Creation Error

I just bought a new HP Pavilion 500 desktop AMD Elite Quad Core A8-6500 8GB memory 2TB hd, and I am trying to create recovery discs as recommended by the system using DVD+R (Memorex Brand) discs to complete this process. The program comes up, checks the disc I insert and tells me which type I have and that it will take 3 discs to complete the progess.
It then appears to be creating disc number 1.
However after completion, it says it is verifying the disc and then after about 15 minutes puts up an error message.
"An error occured while creating the disc. Try a new disc or choose a different high quality brand of disc and make sure all applications arre closed."
This whole process wastes about 30 minutes. However, I can see in windows explorer that the disc has been created and has files on it. I rebooted, started over and was able to create disk 1. Disk 2 would always error out at the end of the process. I spent hours last night trying 6 different disks until I gave up on Disk 2. Thinking I have a bad PC or drive, I tried ripping cd's and playing movies, all seemed to work ok.
I was really frustrated until I saw that 5 years after this 2009 post people are still having the exact same issue! So it is not just me.
I am giving up on recovery disks because I have already spent too much time and disks on it.
I will try the recovery usb and if that fails move on.

Additional information is below. I was surprised to see so many people with HP products having exactly the same problem. The recovery disk problem is very frustrating because you have to wait so long for it to error (30-45 min.) and it looks like it is working right up to the point it errors out at the end of the disc writing process.
1. Product name - HP Black 500-214 Desktop PC with AMD Elite Quad-Core A8-6500 Accelerated Processor, 8GB Memory, 2TB Hard Drive, purchased and unboxed yesterday
2. OS - Windows 8.1
3. Error Message - "An error occured while creating the disc. Try a new disc or choose a different high quality brand of disc and make sure all applications are closed."
4. Any changes made - No changes, this was right out of the box after I set up window 8.1.

Recovery Point creation fails because change traking has been marked inconsistent

I have a Hyper-v Cluster that is backed up using DPM 2012 SP1, for the last week when recovery point creation attempts to run I receive the following error message.
Change Tracking has been marked inconsistent due to one of the following reasons
1. Unexpected shutdown of the protected server
2. Unforeseen issue in DPM Bitmap failover during cluster failover of one or more datasources sharing the tracked volume. (ID 30501 Details: The parameter is incorrect (0x80070057))
After this error it performs a consistency check, it completes and a backup is stored, but as soon as it does another recovery point creation it fails again with the same error.
I have a Server 2012 R2 Hyper-v cluster with 2 virtual hosts and a quorum disk acting as the deciding vote. The backups completed for a month prior to this with no problems. No event seems to have triggered this problem it is just completely out of the blue.
I have update roll-up 8 on DPM and have both hosts within the cluster updated. They seem to consistently fail on one virtual host and intermittently fail on the other virtual host.
The event logs do not have any errors other than Event ID 1 VDS basic provider

Hi,
Lets see if cleaning up all the filter bitmaps clears up the problem.
To get to a clean state please delete DpmFilter* files from “System Volume Information” using following steps.
1. Open an administrative command prompt and run:
       C:\>fltmc unload DpmFilter (run on all cluster nodes)
2) From one of the Cluster nodes, run:
       C:\>psexec -s cmd (psexec is
www.sysinternals.com tool used to run cmd under system account)
3) In this new command prompt (running as system) run:
       C:\>CD C:\ClusterStorage
       C:\ClusterStorage>For /d %i in (volume*) do del /s "%i\System Volume Information\DpmFilter*"
Note: The * includes (DPMFilterBitmap{Guid}, DPMFilterStatus, DPMFilterLog, DPMFilterTrace*)
4) verify files are deleted by running
        “dir /s /b DpmFilter*”
        exit
5) Then load the filter again on all nodes
       C:\>fltmc load DpmFilter (on all cluster nodes)
6) Run DPM Consistency check against all the VM's to re-start normal protection.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights.

Recovery Disc Creation (1TB External hard-drive)

I am attempting to create a 'Recovery Disc' and I had a few questions. I tried doing a little research but I got yes and no answers. Is it possible to partition an external hard drive and make my computer think the partition is a blank USB drive to make a back-up media file? I realize this may have complications... I.E. When it tries to format the drive. Would that ruin the partition on the external HD or treat it as the drive and only format the portion that has been partitioned? It is even possible to do? The external hard drive being 1TB (Western Digital Passport) and I only need to make a ~32GB portion. I am just looking for a little insight before I go buy a new USB just to back up my laptop so HP Support Assistant stops yelling at me.

I wouldn't attempt it. Not sure it would even work, the Recovery Manager 'might' use it but it may also format the entire hdd in the process. Even if it was successful at creating the Recovery partition on it, you will still be faced with the problem of trying to get the laptop to boot from the usb hdd in the event of needing to perform a Recovery.
If you don't want to invest in a 32Gb flash drive to dedicate to this and have DVDs they can be used.Usually requires 3-5.
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P205 s6267 recovery disc creation

I am experiencing some slowing down and erratic stuff with this laptop and decided it would be best to put it back to it's original state. I looked up the online users guide to see how to do this. Unfortunately i cannot find a recovery disc creator icon, nor anything in programs , as I thought this would be the best way to go.
They do list a HDD recovery option which involves powering up with the 0 (zero button ) pressed. When I tried this it just beeped at me not stop. No recovery wizard appeared. i had to go and do a system restore as it did'nt like what i had done. Any suggestions?
thanks
Solved!
Go to Solution.

Satellite P205-S6267
Time to order DVD recovery media from Toshiba Customer Service at 800-457-7777.
-Jerry

Does recovery disc creation use temporary files?

hp pavilion slimline s3707c, vista home premium 64 bit
When I created the recovery discs, 3 dvds 4.7GB each, it appeared to use up about 15 gig of hard disc space. Could this be the temporary storage needed to 'collect files' in preparation of the discs? If so, can this space be freed up?

Hi,
Bad software design, it should clear the temp files after burning 3 DVD's. My suggestion: to be sure, before delete them just copy those files to elsewhere (such as an external HDD), delete them on internal HDD. Wait for few weeks then we can delete files on the external HDD.
Just my 2 cents.
Regards,
BH
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Recovery disc creation and windows 7 upgrade

when i get to disc 3 of recovery disc it shows that it has written the disc but before it cane verify it, it ejects the disc and a screen pops up and says to reinsert the disc, when it is reinserted nothing happens and have to cancel operation, after three times wasting disc to try to get third disc created need a suggestion since seem not to be able to get thru to hp support. also, trying to upgrade from vista to windows 7, after going thru all the things required by the windows upgrade advisor and hp upgrade assist, when windows 7 upgrade disc is installed, get error message that autorun.dll is missing and get error code 0x456 and computer freezes up, and the only way to get disc out of disc drive and get computer to work again is to manually turn it off, and still can't get thru to hp!

Hi m.tarek,
I doubt that this would possible. Firstly you only ordered an upgrade, that means this version can only be installed on a preinstalled Vista version. Its not a full version that you can install without OS.
Furthermore the recovery files on the second partition (btw, thats an image) contains the Vista OS and not Windows 7. This will not be updated.
Sorry mate, but therefore its necessary always to make this upgrade. Alternative you can create your own image using Acronis True Image or another image software.

Lenovo T61p - Product recovery disc creation fails

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