Lenovo ThinkPad Helix 369847B touch pad stops working after re-docking screen

Hi, I've been having problems with the touchpad on my Lenovo ThinkPad Helix 369847B.  If I un-dock the screen to use in tablet mode and then re-dock with the keyboard, the touchpad might not work (no mouse, no left or right click), but the screen and keyboard still work. The same also happens (sometimes) if I sleep the machine by closing the screen then  re-opening.  Can't find a way to get the touchpad to work again, other than a restart, which is quite frustrating. Tried removing the screen, resetting the keyboard with a paperclip and re-docking - but no luck. Can anyone please tell me how to get the machine to recognise the touchpad again, without having to do a reboot?   Or any way to stop this happening? Machine stats:Lenovo ThinkPad Helix 369847BWindows 8.1 Pro 64-bit Also the machine is fully updated via Lenovo System Update & Windows update + latest keyboard firmware. Thanks Christopher

hi paul_peria,
Welcome to Lenovo Community Forums!
Can you try Opening Device Manager and open Human interface Devices
Uninstall everything that starts under with "HID-"
If your are not done uninstalling all and it asked for a restart choose restart later then continue uninstalling the one's that starts with HID-
Then Restart your system, check if the touch functionality works.
Can you also check under System Properties windows if it shows touch input detected
http://www.cybernetman.com/files/siteContent/editor/Pics/KB298/KB298_05.png
Best Regards
Solid Cruver
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

Similar Messages

  • Touch-pad stop working after several hours using the laptop

    i have bought a new lenovo m30-70 and the touch-pad freezing after working several hours with the laptop.the driver is elan pointing device.after restarting the laptop it works again for several hours normally and then again the touchpad stops working. i tried to install the driver again but it stays the same.

    Hi Kiril87,
    Welcome to Lenovo Community!
    As per the query we understood that you are facing issue with the touchpad in your M30-70 laptop.
    Try to boot the system to safe mode and check for the issue, also check the issue in different applications. Try to uninstall the driver an check with windows basic drivers.
    If still the issue persists try to reinstall the operating system and check for the issue, before reinstalling the operating system please take a data backup.
    Also try to connect the external mouse and check for the issue.
    Hope this helps. Do post back if issue persists!
    Best regards,       
    Ashwin.S
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

  • Satellite C55 A - Touch pad stops working

    This happens all the time, as soon as I get past the login screen on my laptop the touch pad stops working?
    Can use a USB mouse as a back-up but as the laptop is only 5 weeks old I would of expected it to be all good for a lot longer?
    TIA
    Lee

    > Can use a USB mouse as a back-up but as the laptop is only 5 weeks old I would of expected it to be all good for a lot longer?
    Please go to control panel (Win key + X -> control panel) -> mouse
    Here you will find differetn options realted to touchpad and mouse
    There shoudl be an option which disables the touchpad when external device (USB mouse) is conencted.
    Check if this not the case!
    Greets

  • Laptop curser and touch pad stopped working for my pesario cq61 how do i fix it?

    laptop curser and touch pad stopped working for my pesario cq61 how do i fix it?

    Hello jamdizzle,
    Welcome to the HP Forums!
    I understand the touch pad on your notebook has stopped working. I will help you out the best I can!
    I do have a workaround that may work, if you wish to try it:
    1. Go into Device Manager, then Mice and other pointing devices.
    2. Right-click on the mouse driver, and select "Uninstall".
    3. Restart the computer. This will force the computer to install a driver based on the detected hardware.
    This should resolve the issue. If not, please provide the following information:
    1. The computer's model number. If you require assistance locating this information, please reference this website: Guide to finding your product number
    2. The computer's operating system. If you require assistance locating this information, please reference this website to determine your Windows operating system.
    3. Have you installed any new hardware on this computer, before the issue appeared?
    4. Have you installed any new software or drivers on this computer, before the issue appeared?
    Mario
    I worked on behalf of HP.

  • Satellite Click 2 L30W-B - Touch Pad Stops Working

    Hi,
    When I log into my computer after few minutes y touch pad stops working, the icon I the system tray has a red cross through it and if I go to properties it is not my touch pad but it says other device. i have updated the touch pad driver to no avail

    but once I did the windows update it stopped working again.
    I assume your notebook was equipped with ELAN touchpad.
    The reason why the touchpad stopped working was an updated distributed by Microsoft.
    Here in this thread you can find the whole discussion:
    https://forum.toshiba.eu/showthread.php?82754
    Solution:
    • Shut off the notebook
    • Connect external USB mouse
    • Boot up the notebook
    • Set the OS back to early time point (last Windows restore point)
    After that you could try to install the Windows updates but uncheck (don't install) the ELAN driver update.

  • HT201371 Touch ID stopped working after updating to IOS 7.1.

    Good morning to all,
    My touch ID stopped working after updating to IOS 7.1.
    It was working perfectly until the update and then it stopped recognizing my prints
    I've reset the phone and deleted my fingerprints and now I can't even add a fingerprint again.
    I am sure this is not a hardware problem since the phone was working perfectly before the update and it didn't fall nor anything similar.
    Also the sensor is clean as well as my fingers.

    Same problem... I think we all should let Apple know of this issue. http://www.apple.com/feedback/ tell them the probelm. So when they get too many complains they will surely fix it ASAP with a software update.

  • My Ipod touch email stopped working after installing Update

    my Ipod touch email stopped working after installing the latest firmware update from Apple what should I do?

    Hi, jewlssch. 
    Thank you for visiting Apple Support Communities.
    If the Mail application will not launch, I would recommend processing any available updates on your Mac Pro and test launching Mail.  If the issue persists, process a reinstall of Mavericks.
    Reinstall OS X
    http://support.apple.com/kb/PH10763
    Make sure to backup all of your data prior to reinstalling OS X 10.9.
    Back up your Mac
    http://support.apple.com/kb/PH11371
    Cheers,
    Jason

  • NB100 touchpad scroll bar stops working after exit full screen mode youtube

    I have few Toshiba laptops, satellite, and now netbook100.
    All of them share one problem, touchpad scroll bar:
    It will stop working after exit full screen mode in youtube.
    Here is how to reproduce the incident:
    1. using any mainstream browser, start playing a youtube video, click full screen button at the bottom right corner of the video.
    2. click on the [cross] to exit the full screen mode. (next to full screen button.)
    3. check if you scroll bar still functioning.
    4. a reboot will restore the function.
    Currently, Im on vista, I believe in XP you will have the same problem.
    Searching in google (touchpad scroll bar stops full screen youtube) will return more people share the same question but no answer.
    Environments: win xp all, win vista all.
    Windows all most updated driver, touch pad driver up to date.
    This is not a major tech problem but for a netbook, this is very annoying.
    If anyone have this problem or answers, please share it here.
    Thank you in advance.
    regards.

    I had the exact same problem on my laptop and after a lot of searching, I finally found the simplest solution that really works for me so here goes:
    Once you exit the full screen video and the scroll pad has stopped working, click once anywhere on the youtube page(just to unfocus from the video) and press the spacebar button on your keyboard twice.
    Et voila, your scroll pad should be working again. Beats the hassle of having to log off everytime.
    Hope this helps

  • Zen Touch Problem: Touch Pad stopped work

    so yeah, my Touch Pad on my Zen Touch has stopped working
    any one have any possibles fixes in mind?
    thanks in advance

    Please remember to keep your language clean when posting here.
    If your player is still under warranty, as SSR said, then you can get it replaced by us. You can contact us by e-mail or phone for more detail:
    Americas Customer Support
    European Customer Support
    Asia Customer Support
    Cat

  • Zen Touch Touch Pad Stopped work

    Well I turned it on this morning and the touch pad wouldnt work. Ive had it just over a year so its out of warrenty. Anyone have any ideas on how to get it working again.

    PinkBrokenHeart wrote:
    I've also discovered a problem with my Touch Pad. I've had my Zen Touch only a matter of days and the pad has become over sensiti've and perculiar. I only have to hover my finger above it and it starts moving although it doesn't stop on what I want it to, it just shoots down to something below. I have the sensitivity set to low and it was working last night. It hasn't been dropped or knocked.
    Can anyone help me?!?
    I feel ever so slightly annoyed as it's pretty much brand new as I only received it a few days ago.
    I had the same problem when I first got my Touch. I have the sensitivity set to the lowest setting. It has helped. It might also be that you just aren't used to the pad yet. That took me a couple months, but 5 months later, it works great for me.

  • HP Pavilion 17 Notebook PC touch pad stopped working

    I have a 3 week old HP Pavilion 17 Notebook that was working fine but last night the touch pad stopped functioning and I have tried tapping two times in the top left corner and checking under setting for the mouse functions but nada.  There is no orange light, or any other light that I can see other than the white power light, as mentioned in other posts.  Any fixes?

    Hello @GoderichGirl,
    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    I have read your post on how the touchpad on your notebook computer is not functioning recently, and I would be happy to assist you in this matter!
    To further diagnose this issue, I recommend following this document on Using and Troubleshooting the TouchPad or ClickPad (Windows 8). This should help restore the touchpad to working order.
    If the issue continues, I suggest returning your computer back to an earlier restore point before the touchpad began acting up. This can be done by following this resource on Using Microsoft System Restore (Windows 8).
    Please re-post with the results of your troubleshooting, and I look forward to your reply!
    Regards
    MechPilot
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

  • Touch ID stops working after a few hours of capturing a fingerprint

    After capturing fingerprints Touch ID works for a while, a couple of hours, then stops woking and does not recognize fingerprints. I've taken the iPhone 6 Plus to the Genius Bar twice where they recapture the fingerprints, Touch ID works while in the store, then stops working after I leave.  One Genius had me place the iPhone in Airplane mode, delete the fingerprints, turn-off the iPhone and then restart iPhone, turn-off Airplane mode and recapture the fingerprints. Touch ID worked for a couple of hours. Suggestions?

    Kappy:
    Unfortunately, I wiped down the home button and my thumb, recaptured my fingerprint and I have the same result. The Touch ID stops working shortly thereafter.

  • Tecra A3X-112 : Fn + F1... Touch pad stop working

    Hello everybody,
    I have a Tecra A3X-112 on which Windows XP has been recently reinstalled.
    I have installed Windows XP before with other different copies, but this is the first time I experienced some misadjustments.
    My problem is that the Fn key combined with F1, F2... keys stopped working, as well as the Assist bottoms placed on the top of the keybord.
    Besides, the Touch Pad works, but I cannot disable it.
    I have been looking at the messages of some other users and it seems that it is a problem of downloading the proper drivers from Toshiba webpage.
    My question is: which drivers for which keys?
    a. for *Fn + Function keys* should I intalled *Utilities* or *Hotkeys Utilities for Display Devices*? There are even some users who recommend to installed a BIOS update or a Common Module driver, but I am not sure about that. By installing the proper driver, are all the combinations of Fn + Function keys work, or just some of them?
    b. for *Touch Pad*, should I intalled only *Touch Pad On/Off Utility* or *Touch Pad Driver* is also necessary?
    c. for *Assist bottoms*?
    Send me some answers, please.
    Thanks in advance for your help.

    Hello
    The FN keys functionality depends on few different factors. At first it is important to have installed Common modules. It is so called base for other Toshiba designed tools and utilities.
    Just for example: for using FN+F2 (power saver options) you must install Common modules and Power saver tool.
    So as first step I recommend you to install Common modules again.
    When you are finished check FN functionality and post the result.
    For FN+F9 you need to install TOSHIBA Touch Pad On/Off Utility. Before this it must be installed ALPS Pointing-device Driver.
    You know, it is not easy to offer simply solution to this. All drivers, tools and utilities shuld be installed in right installations order. After doing this everything should work well.
    One more thing, for assist buttons try with TOSHIBA Controls.

  • Touch Pad stopped working on my new Satellite C850

    I have new Toshiba Satellite C850-b293 after a day may touch pad didn't work.
    Can somebody help me? I check already the setting and I set into default, but still now changes.
    Please help me....

    On this virtual way it is not easy to help. We dont know what is wrong there.
    Please be sure touchpad is enabled properly. Use FN+F9 key combination and be sure touch pad is enabled properly.
    > I check already the setting and I set into default
    I dont know what do you mean with default but if possible reinstall OS again and test touchpad functionality with clean preinstalled OS and factory settings.
    How to do this you can read on http://aps2.toshiba-tro.de/kb0/HTD1303440001R01.htm

  • Touch pad stops working when I plug my external hard drive in????

    Exactly that.
    I an have HP Envy 14 Spectre, it's about 6 months old and hasn't given me any trouble until now. Whenever I plug my external hard drive in the touch pad starts behaving eratically and won't respong properly, it's really bizzare and very annoying. I've looked around but I can't find anyone with a similar probem to me on the web so I'm really stumped about what to do.
    Any suggestions will be apprectiated.
    Thanks.

    If the system is updated, try the Forced Reset:
    Reset your notebook:
    Notebooks- Forced Reset to Resolve Hardware and Software Issues- Sealed Non-Removable Battery
     OR
    Notebooks - Use Hard Reset to Resolve Hardware and Software Issues - Removable Battery
    I am assuming you have the system UPDATED.  If not, then you should make sure it IS updated with the latest TouchPad driver.  Start at
    Support and Drivers
    Enter your information, put in the OS and Click Next -- Scroll down.
    Check under Mouse and Keyboard stuff.
    Is the BIOS on the latest?  Probably.  Do not mess with the BIOS unless there is a good reason to do so.  Read the update information in your computer's driver update page -- see if the update applies to your system.
    Updating the BIOS
    If you decide to update your BIOS,
    Disconnect all USB drives
    Always run in AC power
    Do not touch the system while the update is in progress
    Optional: leave wireless button ON, but turn off the router (to make sure there are no interruptions)
    Next, Call HP.  Frankly, it could be hardware.  Sounds just odd.  You may has well take advantage of that warranty.  See what HP says.  They may have seen this before and if so, it will be in the HP database.
    Contact HP
    USA/Canada – Contact HP // Self-Help – Email - Chat
    HP may want to have you do a Recovery on the system - that is back up all your personal data and then reinstall the Operating System.  If you have Windows 8, you might get away with backing up your personal data and doing a Refresh... Regardless, you may as well plan on making a full set of backups because at some point soon you are going to need them.
    HP PCs - Backing Up Your Files (Windows 7)
    HP PCs - Backing Up Your Files (Windows 8)
    Will the Recovery / Refresh / Reset fix it?  It may well fix it if the software is at fault.  Nothing will get better if there is a hardware problem as the root cause - throwing software around doesn't fix hardware issues.  You have to throw software at a problem sometimes to convince folks that the hardware is broken.  Smiling.
    Good Luck!
    Kind Regards,
    Dragon-Fur

Maybe you are looking for

  • Mixing Java and JavaFX

    Hola! I wondered how I could use a JavaFX class inside a Java class. Like this: FXClass.fx package fxpackage; public class FXClass  {     var chiquito: Integer; JavaClass.java package javapackage; import fxpackage.FXClass; public class JavaClass {   

  • Help: pixels and   .jpg/.gif   file

    ok... I want to create a picture file pixel by fixel... import be.ac.rug.twi.util.TextReader; class Example System.out.println("Give a number"); int number = TextReader.in.readInt(); int[][] matrix = new int[10][10] for (int i=0; i < 10; i++) for (in

  • IPod won't work - Help!

    I only just received my iPod Nano 4GB as a gift and it won't work. It works fine while plugged into my PC, and I can import music from iTunes to it, but as soon as I unplug it, the screen goes a bit fuzzy, freezes and slowly fades out - despite the f

  • File Conversion/Source File Question

    After converting a song, would it cause any harm to iTunes or my iPod if I were to delete the source file? Thanks in advance.

  • Trying to reformat ipod from mac to windows but it won't even sync on the computer to do so

    also i can't restore it because of this occasionally it will show up on the screen and say something like drive needs to be repaired, then says this is successful but its not. ipod screen will say something like connected but won't show up on itunes