Lenovo Toolbox errors on W500 with XP 32 bit

Hello,
I'm receiving repeated Windows errors that the Lenovo toolbox has stopped working. After a night of sitting I'll have a pile of these messages to close down. Based on an older post on the same subject I've disabled the automatic tasks that run PC-Doctor, and I think this is what is causing the errors.
I'm assuming that software must have become corrupted. I'd like to reinstall it on my system, but can't figrue out where to get it.
I tried downloading and re-installing the ThinkVantage productivity center, but that didn't help.
Does anyone know where I can download or find this app to reinstall, or have other suggestions?
Thanks!

Hi glenncooper:
My guess as to why you're getting Windows errors is that Windows has updated and PC-Doctor has not, because Lenovo no longer supports PC-Doctor and Lenovo Toolbox has been replaced with ThinkVantage Tools. You may be able to purchase a newer version of PC-Doctor elsewhere as all support has moved away from that and toward Thinkvantage. I would recommend updating to the ThinkVantage software.
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-- end --
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Hide details
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HTML Client
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An error has occurred:
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Hide details
Web Dynpro client:
HTML Client
Web Dynpro client capabilities:
User agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.2; .NET CLR 1.1.4322), version: null, DOM version: null, client type: msie6, client type profile: ie6, ActiveX: enabled, Cookies: enabled, Frames: enabled, Java applets: enabled, JavaScript: enabled, Tables: enabled, VB Script: enabled
Web Dynpro runtime:
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SapGenerationFrameworkCore: 6.4009.00.0000.20040910102127.0000 (release=630_VAL_REL, buildtime=2004-10-18:21:25:03[UTC], changelist=280527, host=PWDFM026.wdf.sap.corp)
SapIdeWebDynproCheckLayer: 6.4009.00.0000.20040910102318.0000 (release=630_VAL_REL, buildtime=2004-10-18:21:41:01[UTC], changelist=280536, host=PWDFM026.wdf.sap.corp)
SapMetamodelDictionary: 6.4009.00.0000.20040609163924.0000 (release=630_VAL_REL, buildtime=2004-10-18:21:29:01[UTC], changelist=253570, host=PWDFM026.wdf.sap.corp)
SapMetamodelCommon: 6.4009.00.0000.20040730142052.0000 (release=630_VAL_REL, buildtime=2004-10-18:21:26:11[UTC], changelist=269100, host=PWDFM026.wdf.sap.corp)
SapWebDynproGenerationCore: 6.4009.00.0000.20040910102318.0000 (release=630_VAL_REL, buildtime=2004-10-18:21:41:33[UTC], changelist=280536, host=PWDFM026.wdf.sap.corp)
SapDictionaryGenerationTemplates: (unknown)
Web Dynpro code generators of DC sap.com/tcwddispwda:
No information available
Web Dynpro code generators of DC sap.com/tcwdcorecomp:
No information available
J2EE Engine:
6.40 patchlevel 87037.313
Java VM:
Java HotSpot(TM) Server VM, version: 1.4.2_06-b03, vendor: Sun Microsystems Inc.
Operating system:
Windows 2000, version: 5.0, architecture: x86
Error stacktrace:
com.sap.tc.webdynpro.services.exceptions.WDRuntimeException: Did not find repository information for controller ZMANPP012Controller
 at com.sap.tc.webdynpro.progmodel.generation.DelegatingComponent.createCustomController(DelegatingComponent.java:55)
 at com.sap.tc.webdynpro.progmodel.controller.Component.getCustomControllerInternal(Component.java:428)
 at com.sap.tc.webdynpro.progmodel.controller.Component.getMappableContext(Component.java:371)
 at com.sap.tc.webdynpro.progmodel.controller.Component.getMappableContext(Component.java:400)
 at com.sap.tc.webdynpro.progmodel.context.MappingInfo.init(MappingInfo.java:138)
 at com.sap.tc.webdynpro.progmodel.context.NodeInfo.init(NodeInfo.java:746)
 at com.sap.tc.webdynpro.progmodel.context.NodeInfo.init(NodeInfo.java:761)
 at com.sap.tc.webdynpro.progmodel.context.Context.init(Context.java:40)
 at com.sap.tc.webdynpro.progmodel.controller.Controller.init(Controller.java:199)
 at com.sap.tc.webdynpro.progmodel.view.ViewManager.getView(ViewManager.java:540)
 at com.sap.tc.webdynpro.progmodel.view.ViewManager.bindRoot(ViewManager.java:422)
 at com.sap.tc.webdynpro.progmodel.view.ViewManager.init(ViewManager.java:130)
 at com.sap.tc.webdynpro.progmodel.view.InterfaceView.initController(InterfaceView.java:41)
 at com.sap.tc.webdynpro.progmodel.controller.Controller.init(Controller.java:200)
 at com.sap.tc.webdynpro.clientserver.cal.ClientComponent.displayToplevelComponent(ClientComponent.java:134)
 at com.sap.tc.webdynpro.clientserver.cal.ClientApplication.init(ClientApplication.java:374)
 at com.sap.tc.webdynpro.clientserver.task.WebDynproMainTask.execute(WebDynproMainTask.java:593)
 at com.sap.tc.webdynpro.clientserver.cal.AbstractClient.executeTasks(AbstractClient.java:59)
 at com.sap.tc.webdynpro.clientserver.cal.ClientManager.doProcessing(ClientManager.java:249)
 at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doWebDynproProcessing(DispatcherServlet.java:154)
 at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doContent(DispatcherServlet.java:116)
 at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doGet(DispatcherServlet.java:48)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
 at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:385)
 at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:263)
 at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:340)
 at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:318)
 at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:821)
 at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:239)
 at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)
 at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:147)
 at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:37)
 at com.sap.engine.core.cluster.impl6.session.UnorderedChannel$MessageRunner.run(UnorderedChannel.java:71)
 at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
 at java.security.AccessController.doPrivileged(Native Method)
 at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:94)
 at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:162)

Hi,
I feel this error is nothing to do with webservice model.
Please check your application properties like startupPlug,Interface View etc. Set the properties correctly and deploy once again.
Regards, VIP

Error in Communicating with DCA Server

Hi,
I have Cisco LMS 2.6 and next modules:
1. CiscoWorks Common Services 3.0.6
2. Campus Manager 4.0.13
3. CiscoView 6.1.5
4. Device Fault Manager 2.0.13
5. Internetwork Performance Monitor 2.6.0
6. Integration Utility 1.6.0
7. Resource Manager Essentials 4.0.6
Windows Server 2003 SE SP2
I have some problems:
1)
When I try enter to Device and Credentials I get message "Error in communicating with DCA Server.
DCA Server may be down. Please start the DCA Server and then refresh the page."
I try to restart CiscoWorks Daemon Manager over Services.
I cannot get information a lot of time from command "pdshow". Only black screen on the window CMD.
Or I get error
C:\Documents and Settings\zykov>pdshow
ERROR: GetReply failed:
ERROR: Daemon Manager startup in progress. Please wait.
dcr.log
[ Чт фев 18 16:51:28 YEKT 2010 ] [Ajp13Processor[9009][4]] FATAL com.cisco.nm.dcr.DCRProxy - Error in Communication to DCRServer , Reason :DCRException ID - -202 : CSTM Error Code [-1] CSTM Comm Type [0] - Unknown exception before invocation
[ Чт фев 18 20:32:35 YEKT 2010 ] [Ajp13Processor[9009][3]] FATAL com.cisco.nm.dcr.DCRDatabaseAccess - Severe error in DCRDatabaseAccess initialization - JZ00L: Login failed. Examine the SQLWarnings chained to this exception for the reason(s). 0 JZ00L
[ Чт фев 18 20:32:35 YEKT 2010 ] [Ajp13Processor[9009][3]] FATAL com.cisco.nm.dcr.DCRSystem - Unable to Instantiate DCRDataManagement ObjectJZ00L: Login failed. Examine the SQLWarnings chained to this exception for the reason(s).
java.sql.SQLException: JZ00L: Login failed. Examine the SQLWarnings chained to this exception for the reason(s).
DCRServer.log
[ Thu Feb 18 21:10:41 YEKT 2010 ] Starting DCR Server...
[ Thu Feb 18 21:10:43 YEKT 2010 ] No restore has happened
dcrclient.log
[ Чт фев 18 20:50:49 YEKT 2010 ] [Ajp13Processor[9009][5]] FATAL com.cisco.nm.dcr.DCRProxy - Error in Communication to DCRServer , Reason :DCRException ID - -202 : CSTM Error Code [-1] CSTM Comm Type [0] - Unknown exception before invocation
2) When I run Alerts and Activites I get error "An exception occurred. Please check the AAD.log file for further details."
AAD.log
18-фев-2010|21:30:10.291|ERROR|AAD|Ajp13Processor[9009][3]|AFDLaunchAction|perform|.|Error in calling getPartitionNamePMServercom.cisco.nm.xms.ctm.common.CTMException: Read timed out/Error in received response Connection reset
3) On the window Home of Common Services I have message "JRM server is down or inaccessible for this user"
I try reinstall last modules Campus Manager 4.0.13,
Device Fault Manager 2.0.13,
CiscoWorks Common Services 3.0.6.
But it cannot help me.
I think that this problems related. Yesterday all works correctly.
Thank you for your help.

You are right the problem was related with antivirus.
After removal antivirus DCA Server started successfully.
Remains the question as to be without an antivirus program?
Also remains a problem in the window Alerts and Activites.
When I click on the Device Name field (for some devices) does not open Detailed Device View.
The window closes immediately after opening.

Error in communicating with DCR

Preliminary question:
     For LMS 3.2 on Windows, which is better 2003 or 2008?
Primary issue:
     Background: new install of LMS 3.2 on Windows 2008 sp2 Virtual Machine.
          Upgraded Campus to 5.2.1
          Upgraded RME to 4.3.1
          when updating device packages, services started extremely slow with anidbeng taking 2hrs. portal showed service unavailable.
          had to restart crmdmgtd to be able to login.
          most links in CS return the following:   Error in communicating with DCR server. DCR server may be down. Please start the DCR server           and then refresh the page.   The DCR server shows running normal.
          tried restarting crmdmgtd
          attached DCR.log
         tried CSCtd07131 .. no success

Windows 2008 offers more scalability so I would go with that although LMS has been tested on both (you will have a longer life of support as well).
When applying the CSCtd07131 patch, you need to be sure it is the right patch for the right CS version as there are multiple versions out there. However, this is fixed in LMS 3.2.1 so you should just upgrade there.
An often overlooked matter when installing LMS are the steps mentioned here:
https://supportforums.cisco.com/docs/DOC-9132
I see constant TAC cases due to installation problems because the above steps are not met or are half-met. Services starting slowly are usually an after-effect of something blocking ports (anti-virus or such) or possible database corruption. Setting DEP and anti-virus as specified above might help here, but if you did not follow these steps to the letter during this new install, I would suggest to cleanup this server and re-install properly; then move all the way to LMS 3.2.1.

Error in communicating with DCR server (Operations Manager 8.5)

Hi,
I just installed Operations Manager 8.5 on a new server. And, although I'm able to login to the OM, I'm unable to add any devices to the DCR. When attempting to add the device the following error is returned:
"Error in communicating with DCR Server
DCR Server may be down. Please start DCR server and then refresh the page. "
The same error is returned when an attempt is made toaccess the screen to change the mode (standalone/master/slave.) However, according to pdshow output DCRServer is up and running:
Process= DCRServer
State = Running normally
Pid    = 9220
RC     = 0
Signo = 0
Start = 7/29/2011 2:46:33 PM
Stop   = Not applicable
Core   = Not applicable
Info   = DCRServer is up and running
I've browsed the site and tried all suggestions for LMS since I didn't see any for OM. No success.
Any/all suggestions are much appreciated.
Kind regards,
Bart

It appears the answer is rather simple. According to a trusted source who works for a Cisco training partner, one must wait before even attempting a login into OM.
Apparently, it takes about 25 to 30 minutes for all the services to start. Any attempt to login to the OM may corrupt the database. This is based on CiscoWorks. When command "net stop crmdmgtd" is issued it takes about 5 minutes to stop the service and a confirmaiton that the service was stopped is displayed. However, when starting the service with "net start crmdmgtd" there is no confirmation that it started successfully. One may look into ":\ program Files\CSCOpx\objects\dmgt\ready" directory for a _lock file." As long as the lock file is present one shouldn't use the browser to login. However, I was advised the best approach is to restart the service and give it 30 minutes.
It worked for me
Kind regards,
Bart.

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