Lenovo U310 Touch constanty freezes up

I bought the U310 refurbished from Lenovo. I have sent this into them twice now, once to replace the mother board and once to replace the hard drive I believe. I don't understand, it will work fine for 5 minutes and than it will start freezing up and the cursor will just spin saying "so and so" not responding. I am fit to be tied and I just want this thing to work correctly. I took it to my local computer shop but if they open it than it voids the 12 month warranty so they do recommend me dealing directly with Lenovo. Lenovo has been great about picking up all expenses including shipping but now I am starting to get beyond mad about this machine not working correctly. HELP, HELP, HELP PLEASE!
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hi mattstilwell5,
Welcome to the Forums.
Sorry to hear about your trouble. Just to verify, is the system configured with an 500GB+24GB or 32GB SSD drive?
If it is, then you may want to look into the following:
1. Check if data caching is working (the mSATA SSD is used as a cache drive for frequently accessed files).
- If the machine is using Diskeeper's Expresscache, type eccmd -info on an elevated command prompt. It should show a result similar to this picture.
- If nothing happens after typing the command, open Control Panel > Programs and uninstall Expresscache. Reboot the machine and observe.
Note:
Uninstalling the Expresscache software will remove the data caching feature, however, you may re-install it using this guide.
2. Run an error scan on the HDD/SSD drive (i.e. by using HD Tune) to verify its stability.
Let me know how it goes.
Regards
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Similar Messages

IdeaPad U310 touch: Can no longer enter bios after updating to latest version

I flashed to the latest U310 bios (http://download.lenovo.com/consumer/mobiles/65cn99ww.exe). I switched to "legacy boot mode" (from UEFI), in an attempt to workaround a driver issue. Now, I'm no longer able to enter BIOS whatsoever. There are plenty of forum posts by many users hitting the same or similar issues on U310/U410/U330 and similar ideapad products. But the resolutions where they exists are either invalid, or involve flashing to 65cn99ww.exe, which is not possible.
[Environment]
Lenovo IdeaPad U310 touch, Windows 8 (also tried Windows 8.1)
[What I did]
Flashed BIOS using official Lenovo bits (65cn99ww.exe). No errors occured
Enter BIOS afterwards and change to legacy boot mode (from UEFI)
[Problem]
Cannot enter BIOS to view or change any settings.
[Debugging]
Try to enter BIOS by key button sequence.
1. Tried the following combinations during bootup: F2, Fn+Fn, F10, Fn+F10, F1, Fn+F1, 'B', 'N', Fn+'B', Fn+'N', Delete, Esc.
==> No change in behaviour. I tried each many times in case the timing is important.
2. Boot by Novo button. This brings up a menu, which includes an entry to enter BIOS. However, choosing that menu entry boots to Windows
3. Reboot to UEFI firmware settings from Windows (Settings/General/Advanced/UEFI). I can choose to boot to UEFI settings, but ultimately, just boots to Windows 8.
4. Try to reflash BIOS. Fails with error 182: Version less than or equal. So reflash fails
5. Try to reflash old BIOS. Flashing fails
6. Unplug battery from motherboard for 1 minute. No difference in behavior
7. Boot with SATA disconnected.
8. Try various flashing options and alternate ways to flash. Not successful
[Conclusion - BIOS is faulty]
I think this problem can be solved easily with a slightly newer variant of the BIOS being officially released by Lenovo. If someone from Lenovo is reading, can you please open an internal case on this.
Otherwise, I'm open to suggestions from the community. Does anyone know how I can hex edit the bios version #.
Thanks
Solved!
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All,
When I navigate to the U310T (touch) on the support site, I'm not finding a BIOS update.
It may be that we have removed it. The U310 (non-touch) does still show BIOS 65 available here for Windows 8/8.1 and BIOS 21 on the same page for Windows 7.
Is it possible that you have a touch model and applied the non-touch BIOS?
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
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HELP Ideapad u310 touch win 7

Hi everybody
i got this ideapad U310 touch brand new and it came with win 8, then after i bought it i installed a win 7, it was working fine but the windows was asking for a valid prodcut key, i tryed a couple and no luck , so i found another win 7 from a friend with a valid serial , i installed the fist part, restart and finish the installation and then when was about to restart again now it only shows the lenovo logo and restart ,and keep restarting from the lenovo logo.
any help please , because i dont want to install the win 8.
thank you.

hi luifej,
Welcome to Lenovo Community Forums!
If the Installation completed and the product key was accepted , Then you should be able to log back in.
It's possible that the Installation got corrupted
Try Booting in Safemode by tapping F8 when on Lenovo Logo and see if that works.
I would Suggest do another Install of Windows 7 and Try completing it again,
Note: Use a product key that has not yet been used for another computer, WIndows may detect that the key was already used and prevent you from Using It,
If you wan't to get a product Key You might want to call Microsoft and Let them know you need a retail Product key (fees will apply) as this is a different Version of Windows from the Preinstalled.
Best Regards
Solid Cruver
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Ideapad u310 touch, removed screen now computer doesn't work

I recently removed the screen from my ideapad u310 touch, hoping to connect it to a usb monitor to use as the primary display (or to my android tablet for portability). The hinge for the original screen broke and the screen started cracking so I couldn't close the screen anymore. Other than that the computer was working perfectly. Once I removed the screen and put the computer back together, I connected it to my tv using an hdmi cable. But now when I turn on the computer all I get is a green screen on the tv. Is the lcd laptop screen vital to the computer functionning or did I perhaps not connect all of the cabkes correctly when I put everything back together?

Welcome to the Lenovo Community !
I have never tried this with your model, but it can work on some laptops. Unless someone visiting this message thread has already done it and shares their experience I am afraid you will have to do a little experimenting. I would disassemble the laptop and plug in the original LCD display and then do the HDMI connection to the TV. See if the TV now has the proper image instead of green. If it does then power everything down and disconnect the LCD laptop display. When powered back up then see if the green reappears on the TV. If it does then try just having the video cable to the laptop screen connected without the laptop's LCD screen connected on the other end and try again.

Touchpad drivers not installing for U310 Touch on Windows 7

My wife got a U310 Touch today which is a nice little computer. However it came with Windows 8 and she prefers Windows 7, so I took care of clearing the hard drive and installing Windows 7. We installed all the Windows 7 drivers from the Lenovo support site however the touchpad drivers fail to install. I tried manually installing the Synaptec drivers but it told me I don't have a Synaptec device. I then installed the Cypress drivers manually and rebooted but then the trackpad doesn't work at all.
I looked in Device Manager and the Hardware ID for the PS/2 Compatible Mouse says SYN2B0B which appears by all internet research to be a Synaptics hardware ID, which would make it understandable that the Cypress driver didn't work but really irritating that the Synaptics installer won't run because it says I don't have a Synaptics device.
What should I do? The default Microsoft drivers are OK but she really wants to disable the tap to click and adjust some of the other settings that aren't available without real touchpad drivers.

hi Ngravelyn,
Welcome to Lenovo Community Forums!
Please try this auto detect, Check if this one works
TouchPad Driver (Synaptics, Cypress)
0wto11ww.exe
142MB
Please make sure to uninstall any Installed driver for the touchpad first before installing this.
Hope this helps
Cheers!
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Moving win 8.1 to msata ssd on U310 touch

Hi all;
Just upgraded the 24GB msata to a 120 GB msata and I'm having trouble cloning the hard drive over to the ssd with Clonezilla. The plan is to move the OS to the msata ssd and wiping the original hard dirve and using it for back-up and storage. The BIOS is current set to AHCI with Lagency OS support active but trying UEFI first. I've done this before with win 7 systems; but this is my first foray into win 8.1 w/UEFI. The system does reconize and access the 120 GB Crucial M500 msata disk; it just won't mirror the 8, win-8 partitions. I reinstalled the HD and rebooted the system; to ensure I didn't mess something up and everything seems to be working; though on the slow hard drive.
Any help with this will be greatly appreciated.
PS. I did boot from the USB drive with Clonzillia on it and used the drive to drive cloning option
Solved!
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Here is what I did for all the issues.
I had installed Ubuntu in this machine. Forgot the steps I did to install Ubuntu. Later I decided to upgrade the machine with 8 GB memory and 250 GB samsung EVO 480 mSATA. The problem was moving win 8 to mSATA.
The bios had many boot entries
1. Windows Boot manager
2. HDD western Digital
3. Ubuntu
and many more.
By the way the, machine (with prebuilt win8) has SATA mode in ACHI, Boot mode in UEFI and Secure Boot Enabled and USB boot enabled by default. you can disable secure boot by first setting admin password.
I tried cloning HDD to SSD using Acronis True Image Western Digital version (Its free). But it could not clone rather it added an entry "Acronis loader" in Bios and there is no any way to remove bios entries or at least I could not find the way to remove.
during linux install, I had resized the win OS partition to create Ubuntu partition. I had no issue with the bios at that time. But when I deleted the linux partition, I no longer could access the bios again until I reflashed with bios file given here. https://forums.lenovo.com/t5/IdeaPad-Y-U-V-Z-and-P-series/U310-can-no-longer-access-bios/td-p/896225... It really works for U310 touch.
Sorry for my whole story. you probably dont need to bother with the things I said above. Now below is what I did to install windows 8 on mSATA
A) Created UEFI bootable USB Win 8 install drive
I had win8 pro retail DVD image with serial Key. But in fact, you don't need the serial key. If you find win 8 installation DVD any way, it works because the win8 key is burned in your system Bios (Probably)
1. Insert USB drive ( 8GB or more, probably 4 gb works But I had 8)
2. make it UEFI bootable
go to cmd (command prompt)
diskpart
list disk
select disk # (# is disk number of USB drive)
clean
create partition primary
select partition 1
active
format quick fs=fat32
assign
exit
exit
Now insert win8 installation dvd / mount win8 iso image
go to cmd (command prompt again) and copy the win8 installation files to USB
xcopy d:\* f:\ /s /e
here d is win8 dvd/ win 8 iso drive letter and f is USB drive letter
once the copy process finishes,
exit
turn off the computer. remove the regular HDD. If you don't remove HDD, the new installation will add another boot menu for windows that is already in your HDD.
3. Insert newly created bootable USB drive
4. press the NOVO button(One key recovery button), go to bios setup, change the first boot device to USB, disable secure boot. you dont need to change UEFI boot and ACHI SATA operation.
5. save and exit.
Now your computer boots from the USB drive you created. The installation process starts. select clean install, select mSATA drive. and wait for the installation to finish. The installation will never ask you to enter the win 8 serial key. as you complete the installation, the win 8 will automatically be activated without all the bloatwares Lenovo ships with their laptop. In my case, I had win8 pro retail DVD, but the install activated Win8 only.
Delete the win OS partition of HDD but dont delete its recovery partitions in case If you need the recovery in future.
Note: The Recovery function of NOVO button is now useless. But you can use NOVO button for boot selection and bios setup. In fact, If you have any windows8 installation DVD/image ( you dont need serial key) , the recovery partition of your laptop is virutally useless as you can always recover your windows by 10 minute installation rather than waiting hours for recovery from recovery partition.
Hope this helps.

RE: ideapad u310 touch hinge

so im going to have to fix my hinge myself... problem is i see multiple hinge types when i go to order. can anyone who had this problem send me a picture of the correct hinge type or even better send me a page where its on sale so i can buy it http://www.ukpcsparts.com/lenovo-ideapad-u310-touch-lcd-display-hinges-p-41349.html?zenid=0e57435dbffdf8b741deb38bd0bb7975 or http://www.ebay.com/itm/New-Lenovo-IdeaPad-U310-Touch-LCD-Display-Hinges-Left-and-Right-/181628676540?_trksid=p2054897.l4275 these are the two types .... please help

I'm not an owner of your model, but in looking over links you have provided, I believe the picture shown in the eBay sale is incorrect. The hinges pictured in UK PC Parts link would be the correct ones when compared to Page #90 of the diagram shown in your model's Hardware Maintenance Manual and the pictures shown in the additional eBay search I did. Here are the results...
eBay search:
http://www.ebay.com/sch/i.html?_from=R40&_trksid=p2047675.m570.l1313.TR0.TRC0.H0.XIdeaPad+U310+hinge.TRS0&_nkw=IdeaPad+U310+hinge&_sacat=0
Hardware Maintenance Manual:
https://download.lenovo.com/consumer/mobiles_pub/ideapad_u310_u410_hmm_1st_edition_mar_2012_english.pdf
If you are still interested in the hinges offered by that eBay seller you might want to send them a message and have them verify that the picture is correct for what they are selling.

U310 Touch Unable to enter Setup

I purchased a U310 Touch back in May and I love this machine, it is amazing. I am a tech so I am periodically entering my BIOS to disable secure boot and boot into a USB flash drive to test some features I am constantly developing for use on customer machines. I attempted to enter setup today (pressing onekey recovery button and clicking enter setup) and instead my computer just went straight to Windows 8 ... thinking this was a fluke I tried again using FN + F2 ... again straight to OS ... finally I tried FN + F12 ... still nothing ... pulled HDD and SSD, removed battery, held power for 30 seconds, still no luck. SO my computer works as far as going to my OS, but I am unable to enter setup or change boot devices ... I was thinking I could just reflash my BIOS using the one from the drivers section of the Lenovo Support page but guess what isn't there? The original BIOS. So I was wondering does anyone have a backup of the U310 Touch BIOS? and or a good tool to reflash the BIOS? I could obtain a clean BIOS backup from a demo computer at my work, but I need a tool to reflash it that works in Windows 8. Ideally I would love a Lenovo tech to post an updated BIOS so I could just install that (I am lazy, sue me)

theshadowsys wrote:
I purchased a U310 Touch back in May and I love this machine, it is amazing. I am a tech so I am periodically entering my BIOS to disable secure boot and boot into a USB flash drive to test some features I am constantly developing for use on customer machines. I attempted to enter setup today (pressing onekey recovery button and clicking enter setup) and instead my computer just went straight to Windows 8 ... thinking this was a fluke I tried again using FN + F2 ... again straight to OS ... finally I tried FN + F12 ... still nothing ... pulled HDD and SSD, removed battery, held power for 30 seconds, still no luck. SO my computer works as far as going to my OS, but I am unable to enter setup or change boot devices ... I was thinking I could just reflash my BIOS using the one from the drivers section of the Lenovo Support page but guess what isn't there? The original BIOS. So I was wondering does anyone have a backup of the U310 Touch BIOS? and or a good tool to reflash the BIOS? I could obtain a clean BIOS backup from a demo computer at my work, but I need a tool to reflash it that works in Windows 8. Ideally I would love a Lenovo tech to post an updated BIOS so I could just install that (I am lazy, sue me)
Have you tried removing your hdd and just go into bios through the NOVO button?

Problem connecting U310 touch with external monitors/projectors/TV

I spend almost 80% of my day in front of laptop or computers, running simulations, preparing ppts or report.
Liked the looks and light weight of the LENOVO Ultrabook U310 touch laptop so much, that I ended up buying it.
Except for look and light weight the laptop and LENOVO have turned into a big disappointment.
Found the laptop extremely slow.. on top of it, the LCD hinge broke down within few weeks.
The latest problem is with connecting external monitors or projectors. The laptop connects external monitors only if I uninstall driver and reinstall it. The connection is again lost if I reboot, and the driver again needs uninstalling and Reinstalling to connect any external monitor. Appreciate any suggestions
Best,
Sudhir

Could be your TV is using DVI-I and apple adapter
using DVI-D.
Hope this link provide information you need:
http://www.datapro.net/techinfo/dvi_info.html
Looking at the photos provided in this link, here is the details of what I´m using :
- standard mini-DVI to DVI-D Dual Link (provided by Apple)
- connector on the TV is DVI-I Dual Link
- cable provided by LG with the TV is DVI-D Single Link
Reading the comments regarding apple adapter, I came to this : "If you want to hook up some other sort of monitor (analog, DVI-I, ADC), this is not for you, or you may need an additional adaptor. ". I guess I´m in this situation but still don´t know what type of adapter or cable I should use...
Other possible solution : My TV has also HDMI port, I could try a DVI to HDMI cable but it´s quite difficult to find it here (south of spain...)
Does anyone have an idea with these new informations ?
Thanks in advance.

Lenovo U310 (Lenovo BootShield technology)

Hey guys,
I just bought my Lenovo U310 Ultrabook today and I absolutely love it. I decided to fomat my computer to start fresh with a clean install of Windows 7 64x. My question is do I have to enable Lenovo BootShield technology? Is it a driver or is it already there by default?
Thanks in advance.

Hi
Welcome To Lenovo Community
You need to install the following drivers to enable Lenovo BootShield technology
Intel Rapid Start Technology
Lenovo EE Boot Optimizer
Intel IFFS Driver
Lenovo Smart Connect
Hope This Helps
Cheers!!!
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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Cannot install windows 7 (downgrade from Windows 8.1 on Lenovo U330 Touch)

Hello.
I wanted to downgrade my new Lenovo U330 Touch from Windows 8.1 to Windows 7 (x64 Home Premium). I followed the instructions from this previous forum post...
https://forums.lenovo.com/t5/IdeaPad-Y-U-V-Z-and-P-series/U330-Touch-Downgrading-to-Windows-7/m-p/15...
I accidentally deleted the partition with Windows 8.1 on it by mistake. Good riddance to it.
Now, when I try to install Windows 7 from the boot sequence, I get the message saying that "Windows cannot be installed to this disk. The selected disk is of the GPT partition style".
How do I install Windows 7 please?
Solved!
Go to Solution.

benpatient wrote:
Hello.
I wanted to downgrade my new Lenovo U330 Touch from Windows 8.1 to Windows 7 (x64 Home Premium). I followed the instructions from this previous forum post...
https://forums.lenovo.com/t5/IdeaPad-Y-U-V-Z-and-P-series/U330-Touch-Downgrading-to-Windows-7/m-p/15...
I accidentally deleted the partition with Windows 8.1 on it by mistake. Good riddance to it.
Now, when I try to install Windows 7 from the boot sequence, I get the message saying that "Windows cannot be installed to this disk. The selected disk is of the GPT partition style".
How do I install Windows 7 please?
I have tried this a few months ago. You can study the steps and try it on your unit.

I have a lenovo S410 Touch laptop -with windows 8.1 -Itunes 11.1.1 ,i am trying to connect my iphone 4s but does not connect , it shows that it wants to connect , how can you connect this?

I have a lenovo S410 Touch laptop -with windows 8.1 -Itunes 11.1.1 ,i am trying to connect my iphone 4s by USB cable but does not connect , it shows that it wants to connect , how can you connect this?

http://support.apple.com/kb/ts1538

Can't see dual monitor via HDMI on Lenovo U310

Hi All.
I try to connect second monitor (NEC MultiSync EA232WMi) via DisplayPort to my Lenovo U310 HDMI port and it didn't work. The only I can see is a black screen on NEC and nothing more. I tried Fn+F10 to select output mode and standard Windows 7 resolution settings.
Maybe I should use HDMI-DVI instead of HDMI-DisplayPort cable or need to install additional drivers?
Can anybody help with it?
Thanks in advance!

Solved this problem by using HDMI -> DVI cable connection.

IPod touch 2g freezes at start up ipod logo and does not connect to itunes

Hey, so my iPod touch 2g freezes at start up ipod logo when in the charger. Then when off the charger after a couple minutes it goes black. when i connect it to my computer does not connect to itunes so i can not restore it. please help!!!

Try to reset it by pressing and holding the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears. Maybe it help.

Issues with Intel Rapid Start in Lenovo U310

I have a lenovo U310 with 500 GB HDD and 24 GB SSD. Both drive are working fine. However, when I boot my computer and reach to the desktop, I receive the error saying Intel Rapid Start Technology is not enabled. When I checked the BIOS, the Partition type for iRST appears to be INVALID. Also, I tried to download and install the driver for iRST from the Lenovo website. It installed properly, but at the end it said install the driver and finish. When I hit the finish button, I received the error saying the minimum requirements are not met.
So, I have 24 GB SSD installed. But why am I getting the error and how to fix it?
Help will be very much appreciated

The B85 supports Intel Rapid Start Technology, see one of the user guides on intel site, but it needs BIOS support.
The B85M gaming don't have it on specs page but looking at it's manual it has rapid start settings in BIOS.

Lenovo U310 Touch constanty freezes up

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