Lenovo v580c HDD issue

Hi,
I have a problem with v580c I bought recently. It works very-very slow. Looks like a problem with HDD. All disk operations take about one minute. Lenovo tool reports WHD01V00I-BJ8A2D hdd result.
I live in Russia, our service centers are very slow. Could you please decode the error? Perhaps it will be possible to fix this issue without a service center.
Thanks,
Alexey

Dear Alexeybut
Welcome in lenovo community
Can you please send me you machine SN in a private massage 
Thanks
Alaa
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    Regards,
    Bhuvanesh K,
    +91-xxxxxxxxxxxxx.
    Admin Edit; s/n & private information edited to prevent them being abused

    bhuvanesh_k wrote:
    This email is regards to the complaint on Lenovo All in desktop i purchased which is still there in warranty. 
    I purchased All in one desktop on 25/02/2014 in one of the outlet of Reliance Digital, Bangalore,India.
    Below is the detail of the product - 
    SN : CSxxxxxxxx
    Product Family : C240
    Machine type : 10113.
    I was getting "Error 1962 : Operating system not found" . and raised a request to rectify the problem. The service engineer came with new hard drive for replacing it. I asked for my data and they told it's customer responsibility to make the data back up. He himself gave the hard disk which was there with hard disk and asked me to back up with some third party vendor.
    I visited Cadons, Bangalore for data back up and after checking Cadons engineer told hard drive is completely dead better contactLenovo again so that they will repair it and give one it is repaired i he told he will be able to make data back up.
    I again called customer care executive and told that third party vendor was not able to make the data back because of hard drive failure but they are refusing to repair hard drive and each time i am receiving a call from service engineer and are just trying to close the ticket at the earliest by replacing the hard drive. No one is bothering about repairing the hard drive and helping me to take my data back up.
    For your reference :Ticket number : TVSE/IDEA/7006373733/
    I also sent email to [email protected] from whom i am receiving the emails stating that they will resolve the issue but no action was taken from last 20 days.  
    I just wanted to check whether Lenovo execut\ives are really meant to serve customer issues? If somebody is there please let me know. Otherwise i will just throw this harddisk and say good bye to Lenovo and it's products in future.
    Regards,
    Bhuvanesh K,
    +91-xxxxxxxxxxxxx.
    Dear Bhuvanesh K,
    Sincerely apologize for the inconvenience caused. Our team has been trying to get in touch with you at the provided number, however, there was no response. Request you to let us know a convenient time to call.
    Warm Regards,
    Reliance Digital

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    Pat Francis wrote:
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  • Lenovo G560 few issues

    Hello to all Archers! I have few issues with my lenovo g560.
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    Last edited by rzepaczyk (2011-05-29 15:34:26)

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