Lenovo wont stand behind dead pixel policy

I am not sure what else to do. It seems like unless you complain on this board, lenovo will not respond.
I bought a t400 back in 2008 and it shipped with dead pixels.
I informed support and they noted it "on my account". I had a 5 year warranty and decided to wait until I had a major issue.
My T400 recently failed (hard blue screen) and I sent it in to lenovo support. They refused to fix the lcd and after a few days shipped my laptop back without fixing the blue screen
I finally got support to let me go with a local repair shop (they did a motherobard swap). The tech fix my machine but again lenovo refused to repair my LCD
I bought a 5 year warranty for piece of mind and lenovo has completely failed.
If you have a dead pixel issue, return the unit asap. Lenovo will refuse repairs.
I have purchased 4 thinkpads since 2008 and since the t61 nvidia failure, the support has gone completely downhill
My case # is A02P78N, and I have sent 3 PMs to mark with no reply.
Can anybody help?

The Policy:
http://www.ehow.com/facts_7675653_dead-pixel-policy-lenovo-laptops.html
I love my LENOVO.
T 410s, WIN 7, 128 SSD, 64 Ult.
I do not work for LENOVO.

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Dead Pixel policy for T410s

I called up the technical support, and they told me that I need to have at least 9 dead pixels. But later on when I checked the customer support website, it said that I need only 3 dead pixel. here
Currently my laptop has exactly 3 dead pixels (black color).
Does anyone knows whether Lenovo changed their dead pixel policy from 3 to 9 pixels for an exchange?
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Have you tried an app like UDPixel to try and unstick the pixels? Though yeah if you can tell tech support the document which you found the information in you should be able to get the panel replaced.
Thinkpad T500-2081 CTO | T9400 2.53GHz | 8 GB RAM | ATI HD3650 + Intel GM45 | 15.4" LED WXGA+ | Windows 8 | ATI Catalyst 13.1 (non-switchable)
Thinkpad 390x | PII 333 | 256mb ram | NeoMagic 256AV | SVGA LCD | OS/2 v4.52

What is your dead pixel policy?

I recently lurched a 27" iMac and discovered it has a dead pixel. Can someone tell me what Apple's dead pixel policy is?

Hi, I'm aqfraid one dead pixel won't cut it at all...
http://www.engadget.com/2010/11/05/apples-dead-pixel-policy-leaks-out-up-to-15-a nomalies-accepta/

Dead Pixel Policy for Stream 7?

Does HP have a dead pixel policy for the stream 7? I have 3 dead pixels already on my screen and it's not even 3 months old.
This question was solved.
View Solution.

Hi
As far as i'm aware of the policy is 5 or mor Dead pixels on the screen.
Hope this helps.
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Although I am an HP Employee, I am speaking for myself and not for HP.

Official Document about Dead Pixel Policy ?

Hi everyone !
anyone can tell me: is there any offical Document about Apple Dead Pixel Policy & Waranty for iPhone/iPod/iPad ?
Thank a lot !

Thank Kappy very much !
I have read the link but I still can not find the infomation i need.
I want to know how many minimum dead/stuck pixel on the device is acceptable to wanrranty ?
For Ex:
iPhone/iPod : 1 Dead Pixel -> Apple will replace a new LCD for you.
iPad : 3 Dead Pixel -> Apple will replace a new LCD for you.
p/s: Sorry for my English.

Iphone - Dead pixel policy

Hi Community I'm from Argentina this is my first post here.
I have a question, can someone tell me which is the dead pixel policy of Apple? I have a 3G iPhone with 1 pixel dead, and I want to know if the warranty works for my phone.
Looking forward to your reply.
Greetings, Manu.

Try this:
http://www.apple.com/webapps/utilities/stuckpixelfix.html

Apple dead pixel policy

Does anyone know apples policy on dead pixels? Is the same policy as most of the companys out there that say the screen is not faulty unless it has a certain number of dead pixels. I have a dead pixel on my imac g5 17" which stays black all the time. I think it is outrageous that a company can say the screen is not faulty. I think i am going to ditch the imac g5, buy a power mac then buy a samsung screen to go with, apparantley there do a zero, yes zero pixel policy. Any more than zero dead pixels on samsung screens are classed as faulty. Thanks a bunch apple now i have an imac i dont even want to look at.

Excuse me? There is no need for that tone.
I got my info from Samsung here and if they haven't updated their site to reflect the new policy, then that is not my fault. Furthermore, if they can't update their site to reflect this policy, I doubt that they will stand behind it. If I had a "no-defect" policy, I would be sure to have it plastered all over my site.
I stick to my opinion that a single dead pixel is acceptable. If perfection is the only thing that you will accept, then you can prepare yourself for a lifetime of dissappointment and ensuing therapy.

What is Apple's dead pixel policy for MacBook Pro 13 inch 2011?

I have just noticed a dead pixel in my MacBook Pro 13 inch. Is it possible that i could have my Mac replaced? If not, what do I do and what is the policy? I do have Apple Care. Thanks.

One thing I'm fairly certain of is that Apple will choose to repair the unit instead of replacing it. Since you wisely purchased AppleCare, they should repair it if you're in your 3-year warranty (and, obviously, you are).
Good luck,
Clinton

Dead Pixel Policy

**bleep**, looks like I have my first dead pixel. Never had a single one on my 5 year old 1920x1080 Dell D810, yet this not even 6 month old W510 has one already.
Looks like the Lenovo magic number is 3:
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-69856
Anyone else have any dead pixels? Anyone know of any good software to check for them? (i.e., test various color transitions).
I notice if I tap the back of the screen gently, it'll sometimes coax the pixel to behave -- maybe there's a general fix?

I can't belive it but Lenovo Service has replaced my broken LCD on new. My warranty ended on 25th of Nov and I had gone to Service on Monday 22nd od Nov. I didn't have any warranty because I had bought my Notebook from third-hand. I thought they will not replace LCD but they did it. Lenovo service is great. I love them!
My pixels were definitly broken, look on those pics: http://www.megaupload.com/?d=KNSQUA4F
Thank U Lenovo!
T400 2768-CT7
C2D P9600, 2x 4GB Kingston 1066MHz, 256MB 3470HD (1440x900), FUJITSU MHZ2160BJ G1 + HITACHI HTS541616J9SA00 (ultrabay), 5100AGN, BT
T61 7664-1KU (died cause nVidia GPU fail)

Lenovo G550 Dead Pixels

Hi i am starting to get a dead pixels issue there 3 already. I am still under warrenty does the policy mean 3 or more or just more then 3. Also do i have to sent it abroad for repair i use the laptop everyday so sending it will be problematic.
Also i have no recovery partition i have the recovery discs so i can re-instate the onekey recovery.
Not sure if this void the warranty at all.
Any advice would be gratefully recieved.
Solved!
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i suggest you to contact lenovo support line for dead pixel pixel issue. ( warranty may cover )
recovery partitions are hidden, so you can't see the partition unless some error occurs.
i didn't understand what your question is, creating recovery dvds or recovering system using disc?
actually, answer is yes for both.

Dead Pixel Agony

Hello Peeps,
    I just received T520 package today and my excitement suddenly turned to grief when I saw a bright glowing red dot on my screen. OMG... a dead pixel right out of the box! Did I just drop my hard earned grand that I have been saving for months on something that would bug me for the rest of the products life?
    I quickly searched Lenovo's dead pixel policy and almost fainted when I found out the unit has to have at least 3 dead pixels to be considered for replacement noooooooo...wahhhh....boohohoho..sob
     Why did they ship out a unit with dead pixel??? I'm pretty sure it was NOT missed by QA because it glows like a laser beam in the dark and a dead pixel would not develop while in transit!
      I'm going to contact Lenovo post sales tomorrow and really hoping something can be done. I know some of you will consider this as another guy who got a dead pixel rant, but man, when someone spend this amount of cash, and I'm not rich, I would at least expect to receive a non-defective product. Oh Lordy, I should have trusted my instinct and buy something of this value in a brick and mortar store. Hoping for the best but this night would not be a pleasant one.
Sigh,
Jason
Solved!
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Update #1:
So I called Lenovo After Sales and was given a Case# so I can return the unit for a full refund. That process went smoothly so props for Lenovo on that regard. Since I got a boost of confidence with Lenovo's customer service and also I really liked how the T520 keyboard feels like in my brief experience with the product, I went ahead and ordered a new one, not waiting for the refund on my other card which I calculated would take at the minimum of two weeks. Crossing my fingers that I would get a dead/stuck pixel free display this time.

X220 came back from depot with one dead pixel on new replaced panel

I bought my X220 on May, 2011. It was working great up until last month when suddenly several dead pixels(around 5) appeared on the IPS panel. They were dark dots scattered on the mid bottom part of the display, and were invisible only on dark images. I tried various stuck pixel fixing programs for several hours with not good result.
I called the support number for Canada, explained the issue and immediately got a call number and a box was on the way.
Yesterday I received the X220 back after a week and half, which is quite fast for what I expected the service time to be in Canada. When I turn on the machine I immediately notice some backlight bleed on the bottom on the screen given that the old one didn't have any. I thought it would not bother me since I could only see it if displaying dark backgrounds, which is rare for me once in Windows. But I also notice one dead pixel on the mid bottom right of the screen, and it looks darker and bigger than the ones in the old screen. Anytime I'm looking at anything bright colored I see it.
As of now, while I'm at work the X220 is running UDpixel at home to see if it gets fixed. I was wondering if Lenovo would grant me another repair call seeing that the dead pixel bothers me more than the ones in the old panel, although it is only one.

@pacho,
You can try taking a picture of the screen showing the backlight bleed and try contacting support and see if they can get it replace again. Do let them know your previous case number as well.
Lenovo dead pixel policy here.
http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-69856
However I am not sure if it applies to IPS panels.
*Non Lenovo employee*
I have a Y2P (i5) ... Feel free to ping me if you want me to test some applications with your Y2P if you have the same model. I don't mind keep doing recovery on it if needed .... =)

Second 27" iMac with dead pixels

I'm intrigued to see how many others have purchased the new 27" iMac's and have managed to get one without any dead pixels.
I am currently on my 2nd 27" iMac and both of them have a dead pixel right in the middle of the screen, first one was black, this second one is red.

Simon (UK) wrote:
kelf wrote:
i feel half of ur pain! i got the 21.5" on saturday, and it had a red pixel in the middle of it! i am not gonna live with it and will return it today!
btw, is there any dead pixel policy?
It's a fault just like any other type of fault. Your brand new iMac's pixels are all meant to be working. If you receive one where they clearly are not you are right to have it replaced. This is not a PC, it is a top of the range Apple product for which we expect and demand the highest quality. After all, we're paying top dollar (or £) for this level of build and design. Accept nothing less.
Actually, Apple considers one dead pixel 'within spec'.
However, if you've only just bought it, you can choose to return it for any reason within 14 days.
Message was edited by: star-fish

Why Apple ship macbook with dead pixel??

I have bought a macbook about two weeks ago... but i notice that one pixel was dead...
I phoned to apple costumer care and they sent to me a new macbook, but also this one have a dead pixel!!
Angry, i phoned again to the apple costumer care but this time they doesn't want to change forgotten that i was in time for a RMA request .
Now i send back this macbook again and i don't know if buy again other macbook until (i go on with RMA request ,shippement costs are paid by apple so i dont lose an euro) i dont have a screen as an Dell notebook of 450 euros give.With no one dead pixel.
Samsung sell their HD ready TV with a warranty over ALL pixels... and Apple dont care about that.
Shame!
I would like to see Steve Jobs in a keynote presenting iPhone with a little black hole in the screen... as i should do with my clients.

Most manufacturers require a certain number of dead pixels before replacing a screen. I actually believe samsung is the only company to have a 0-dead-pixel-policy.
More can be read here: http://www.notebookreview.com/default.asp?newsID=2211
Martin

Dead pixel on my imac

i fond a dead pixel on my 27 inch referb imac only had this imac for 5 days can some one tell me what should i do cheers

This is time capsule area.. so it is pretty much totally unrelated.
Ring Apple Support.. refurbished have full warranty.. check the dead pixel policy.
https://discussions.apple.com/message/11441266#11441266

Lenovo wont stand behind dead pixel policy

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