Leopard Freezes on Restart

I'm having a Leopard installation problem I haven't seen discussed, so here goes.
Installation appears to go as it should (taking about an hour).
I get a screen saying installation was successful and a count-down to restart.
I click restart.
GRAY screen with Apple appears, and the little circular animated icon goes around and around for a minute or so.
Then freezes.
A two hour wait with a frozen animation produces nothing new.
I've forced a restart with the same result, several times.
Restart while holding down "c" DID get me back to the Leopard install screen, but a second attempted install failed in the same way.
I've seen a suggestion to try "archive and install". I've NOT tried that yet. Will try now and report results.
Since this is not a Blue Screen, I don't think this is the same problem others have had. I do not have Application Enhancer installed on this machine (at least not where other posts have expected it to be.)
If anyone has a fix to this I'd appreciate it. If I find one for myself I'll of course post that here as well.
This is on a MacBook Pro 15 inch, purchased new in August. 2G ram. Plenty of disk space free.
Sigh.
Charles

Thanks very much to chat2ian and Nicolas those were helpful responses.
Here is what seems to have solved my problem:
Force a shutdown from the frozen restart screen by holding down the power button.
Power back up while holding down the letter "c" to force boot from the cd/dvd drive.
Chose the option to "archive and install", rather than the default "update".
After a (lengthy) installation, the installer says it is done and ready to restart.
Click restart.
Hold breath, cross fingers, appeal to appropriate godesses.
After about 30 seconds of gray screen, solid blue screen with cursor appears.
(Think: Great-- progress is a blue screen of death. But wait!)
After a frightening pause, a color wheel appears, and hope returns!
Leopard starts, configuration help runs, and (in my case a least) 5 more packages are ultimately updated, followed by another restart.
This is also a bit of tense drama, but runs about as usual (perhaps a shade slower than Tiger.)
So far, all files and software are present, and life begins to look worth living again.
Nicolas: Sorry I didn't see your reply until after I'd started the "archive and install" run, so didn't get to see if Command-V would show me the same stopping point that you got.
chat2ian: I was within another try of adopting your approach and reverting to Tiger. I started this "simple" update at 9.45 and it is now 20.37.
The irony is I bought the MacBook Pro in August because I wasn't willing to go through another MS upgrade to Vista. I honestly thought this would go smoothly the first time. Silly me.
Thank you both for trying to help.
Charles

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    Date/Time:       2014-04-15 00:00:00 -0400
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            1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 1214312
              1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 1341119
                1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 48153
                  1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 29703
                    1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 30130
                      1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 30755
                        1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 30930
                          1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 31320
                            1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 31711
                              1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 31838
                                1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 32311
                                  1 2EE9AB07-3EA0-37D3-B407-4A520F2CB497 + 105707
                                    1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 328465
                                      1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 328915
                                        1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 330565
                                          1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 332035
                                            1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 333911
                                              1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 334507
                                                1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 336557
                                                  1 20E00C54-9222-359F-BD98-CB79ABED769A + 85770
    Powerstats for:  launchd
    Microstackshots: 1 samples
    Primary state:   1 samples state 0x98
      Binary Images:
      launchd          (842.90.1)          <425516B6-9F3E-342F-87B3-EC461EBA6A1A>          /sbin/launchd
      libxpc.dylib          (300.90.2)          <AB40CD57-F454-3FD4-B415-63B3C0D5C624>          /usr/lib/system/libxpc.dylib
      libdyld.dylib          (239.4)          <CF03004F-58E4-3BB6-B3FD-BE4E05F128A0>          /usr/lib/system/libdyld.dylib
      libsystem_kernel.dylib          (2422.90.20)          <20E00C54-9222-359F-BD98-CB79ABED769A>          /usr/lib/system/libsystem_kernel.dylib
      1 CF03004F-58E4-3BB6-B3FD-BE4E05F128A0 + 13821
        1 425516B6-9F3E-342F-87B3-EC461EBA6A1A + 18741
          1 425516B6-9F3E-342F-87B3-EC461EBA6A1A + 27110
            1 AB40CD57-F454-3FD4-B415-63B3C0D5C624 + 98426
              1 AB40CD57-F454-3FD4-B415-63B3C0D5C624 + 96724
                1 20E00C54-9222-359F-BD98-CB79ABED769A + 72218
    ================================================================
    Rank:            3
    C-State res:     nan%
    Interrupt Rate:  nan Hz
    Proc Idle Wkups: 0
    CPU time:        00:00:00 (0.0%)
                     00:00:00 (0.0%) 0 com.apple.AddressBook.SourceSync
                     00:00:00 (0.0%) 0 com.apple.cfprefsd.xpc.agent
                     00:00:00 (0.0%) 0 com.apple.KernelEventAgent
                     00:00:00 (0.0%) 0 com.apple.sysmond
                     00:00:00 (0.0%) 0 com.apple.systemstatsd
    Power:           0 mW (0.0 %/hr)
    This is the second time its happened in the last hour. 
    Its been fine since i got it back on monday. But before that it just keeps doing it.
    Any Ideas what i can do ?

  • How can you debug sudden freezes and restarts? Only overheating?

    My iMac, under Win XP via Boot Camp, will freeze and restart unpredictably when playing games. I thought I had tracked it down to overheating, but it's not that simple. Is there any error logging at the BIOS level with Boot Camp or any record when it shuts itself off and restarts? I think it must be BIOS and/or hardware, since there are no Windows events that seem to be related. If it was a video or audio driver crash problem, wouldn't I get a BSOD and some sort of error log (since I have automatic restarting turned off in Windows)?
    Does anyone know more about when the iMac hardware will trigger a restart due to heat issues? I thought I had solved this by using smcFanControl on the Mac side to bump up the fan speeds and then tracking it with SpeedFan on the Windows side. It worked great for 2 nights. Then the 3rd night, it crashed and restarted right away twice, and then played fine for an hour or more. The 4th night, it crashed and restarted 3 times in a row, within minutes, and we gave up, somehow restraining ourselves from tossing the Mac out the window onto the sidewalk.
    According to SpeedFan, the first time it crashed, CPU temps were only at 16C, HD at 37C, and overall at 35C. The second time, CPU temps had gotten up to 25C. The last time, CPU temps again were only at 16C (i.e. it crashed so fast, we hadn't even started playing, so it was effectively idle). Other temps remained pretty constant the whole time.
    Given all that, it's hard for me to believe it's a matter of overheating. Yet I have no idea what else it could be, or why upping the cooling seemed to fix the problem for 2 days, and then the next day we were back to square one.
    I guess Boot Camp should come with a big sign, only for word processing. What a waste of time - everything else Windows I do in Fusion. The one thing I wanted to bother with Boot Camp for is almost impossible to do, play a simple, not even new or state of the art game. I'm at a total loss what's happening, now that my overheating theory seems to have blown away.

    Hi. I just wanted to tell you that I have the exact same problem, only I've got a Mac Pro. Unfortunately, I don't have a solution for you, but I posted details about what I've found here: http://discussions.apple.com/message.jspa?messageID=7217936#7217936.

  • Macbook freezing when restarting to update

    I'm trying to update my 2010 Macbook Pro to the newest OS + itunes versions, but it freezes when restarting (it's showing the space screen indefinitely). Anyone has a solution, I can try? Many thanks

    Forgot to mention that when it is connected to the internet it will work for a few minutes and then crash. I checked this with safari, chrome and firefox and all 3 crashed after a few minutes.

  • Phone keeps freezing then restarting

    I have a Sony Xperia z3 and when I go on facebook and watch any kind of video from different people or website my phone freezes then restarts rhe phone please help anyone

    Repair your phone with PCC and check again
    PC Companion (PCC)
    Bridge (for Mac)
    Alternatives on How to backup Xperias
    http://talk.sonymobile.com/thread/36355
    "I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

  • HELP!  iMac (early 2008) keeps freezing or restarts.

    Problem description:
    iMac, early 2008, 20 inch screen keeps freezing or restarts.
    EtreCheck version: 2.1.4 (107)
    Report generated December 17, 2014 at 11:27:04 AM EST
    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
    Click the [Adware] links for help removing adware.
    Hardware Information: ℹ️
      iMac (20-inch, Early 2008) (Verified)
      iMac - model: iMac8,1
      1 2.66 GHz Intel Core 2 Duo CPU: 2-core
      2 GB RAM Upgradeable
      BANK 0/DIMM0
      1 GB DDR2 SDRAM 800 MHz ok
      BANK 1/DIMM1
      1 GB DDR2 SDRAM 800 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      ATI Radeon HD 2600 Pro - VRAM: 256 MB
      iMac 1680 x 1050
    System Software: ℹ️
      OS X 10.10.1 (14B25) - Uptime: 0:7:33
    Disk Information: ℹ️
      WDC WD20EZRX-00D8PB0 disk0 : (2 TB)
      EFI (disk0s1) <not mounted> : 210 MB
      HD (disk0s2) / : 999.51 GB (664.35 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      HD 2 (disk0s4) /Volumes/HD 2 : 999.89 GB (288.69 GB free)
    USB Information: ℹ️
      Apple Inc. Built-in iSight
      HP Photosmart C4500 series
      Mitsumi Electric Hub in Apple Extended USB Keyboard
      Mitsumi Electric Apple Extended USB Keyboard
      Apple Inc. BRCM2046 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Computer, Inc. IR Receiver
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /Applications/Toast 11 Titanium/Spin Doctor.app
      [not loaded] com.hzsystems.terminus.driver (4) [Support]
      /System/Library/Extensions
      [not loaded] com.flipvideo.IOUSBCameraMassStorage (1.0.1) [Support]
      [not loaded] com.roxio.BluRaySupport (1.1.6) [Support]
      /Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
      [not loaded] com.roxio.TDIXController (2.0) [Support]
    Startup Items: ℹ️
      HDDFanControlDaemon: Path: /Library/StartupItems/HDDFanControlDaemon
      Startup items are obsolete in OS X Yosemite
    Launch Agents: ℹ️
      [loaded] com.oracle.java.Java-Updater.plist [Support]
    Launch Daemons: ℹ️
      [invalid?] .plist (hidden) [Support]
      /usr/local/libexec/TorchUpdater /usr/local/libexec/TorchUpdater --hello=torch
      [loaded] com.adobe.fpsaud.plist [Support]
      [running] com.flipvideo.FlipShareServer.launchd.plist [Support]
      [running] com.iobit.AMCDaemon.plist [Support]
      [loaded] com.oracle.java.Helper-Tool.plist [Support]
      [loaded] com.oracle.java.JavaUpdateHelper.plist [Support]
      [loaded] com.rogueamoeba.instanton-agent.plist [Support]
      [running] net.exirion.ssdfanctrl.plist [Support]
      [loaded] net.sourceforge.MonolingualHelper.plist [Support]
    User Launch Agents: ℹ️
      [loaded] com.google.keystone.agent.plist [Support]
      [invalid?] com.iobit.AMCUpdate.plist [Support]
      [not loaded] com.user.UninstallAD.plist [Support]
    User Login Items: ℹ️
      iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
      Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
      smcFanControl ApplicationHidden (/Applications/smcFanControl.app)
      Dropbox Application (/Applications/Dropbox.app)
      Rogue Amoeba Schedule Helper Application (/Library/Application Support/Audio Hijack Pro/Rogue Amoeba Schedule Helper.app)
      Google Chrome Application (/Applications/Google Chrome.app)
      HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
      HPEventHandler UNKNOWN (missing value)
    Internet Plug-ins: ℹ️
      iPhotoPhotocast: Version: 7.0
      FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
      Default Browser: Version: 600 - SDK 10.10
      Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
      CouponPrinter-FireFox_v2: Version: 5.0.3 - SDK 10.6 [Support]
      QuickTime Plugin: Version: 7.7.3
      Google Earth Web Plug-in: Version: 7.1 [Support]
      Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
      JavaAppletPlugin: Version: Java 7 Update 71 Check version
    Safari Extensions: ℹ️
      Slick Savings [Cached] Adware! [Remove]
      Ultimate Status Bar [Installed]
      Facebook Photo Zoom [Cached]
      Facebook Cleaner [Installed]
      WOT [Installed]
      DuckDuckGo [Installed]
      Facebook Improved [Installed]
      Turn Off the Lights [Installed]
      Ebay Shopping Assistant [Cached] Adware! [Remove]
      AdBlock [Installed]
      Awesome Screenshot [Cached]
      Amazon Shopping Assistant [Cached] Adware! [Remove]
      Searchme [Cached] Adware! [Remove]
      clea.nr Videos [Installed]
    3rd Party Preference Panes: ℹ️
      Déjà Vu  [Support]
      Flash Player  [Support]
      HDD Fan Control  [Support]
      Java  [Support]
    Time Machine: ℹ️
      Auto backup: YES
      Volumes being backed up:
      HD: Disk size: 999.51 GB Disk used: 335.16 GB
      Destinations:
      HD 2 [Local]
      Total size: 999.89 GB
      Total number of backups: 90
      Oldest backup: 2013-11-17 14:04:36 +0000
      Last backup: 2014-12-17 13:52:28 +0000
      Size of backup disk: Too small
      Backup size 999.89 GB < (Disk used 335.16 GB X 3)
    Top Processes by CPU: ℹ️
          3% WindowServer
          2% mds
          1% ocspd
          0% fontd
          0% SystemUIServer
    Top Processes by Memory: ℹ️
      195 MB Safari
      161 MB com.apple.WebKit.WebContent
      56 MB mds_stores
      54 MB Finder
      49 MB Dropbox
    Virtual Memory Information: ℹ️
      59 MB Free RAM
      835 MB Active RAM
      792 MB Inactive RAM
      349 MB Wired RAM
      1.90 GB Page-ins
      122 MB Page-outs
    Diagnostics Information: ℹ️
      Dec 17, 2014, 11:20:08 AM Self test - passed
      Dec 17, 2014, 10:54:58 AM Kernel_2014-12-17-105458_[redacted].panic [Details]
      Dec 17, 2014, 10:52:41 AM networkd_2014-12-17-105241_[redacted].crash
      Dec 17, 2014, 10:52:32 AM networkd_2014-12-17-105232_[redacted].crash
      Dec 17, 2014, 10:52:22 AM networkd_2014-12-17-105222_[redacted].crash
      Dec 17, 2014, 10:52:11 AM networkd_2014-12-17-105211_[redacted].crash
      Dec 17, 2014, 10:52:00 AM networkd_2014-12-17-105200_[redacted].crash
      Dec 17, 2014, 10:51:50 AM networkd_2014-12-17-105150_[redacted].crash
      Dec 17, 2014, 10:51:39 AM networkd_2014-12-17-105139_[redacted].crash
      Dec 17, 2014, 10:51:28 AM networkd_2014-12-17-105128_[redacted].crash
      Dec 17, 2014, 10:51:17 AM networkd_2014-12-17-105117_[redacted].crash
      Dec 17, 2014, 10:51:07 AM networkd_2014-12-17-105107_[redacted].crash
      Dec 17, 2014, 10:50:56 AM networkd_2014-12-17-105056_[redacted].crash
      Dec 17, 2014, 10:50:45 AM networkd_2014-12-17-105045_[redacted].crash
      Dec 17, 2014, 10:50:35 AM networkd_2014-12-17-105035_[redacted].crash
      Dec 17, 2014, 10:50:24 AM networkd_2014-12-17-105024_[redacted].crash
      Dec 17, 2014, 10:50:13 AM networkd_2014-12-17-105013_[redacted].crash
      Dec 17, 2014, 10:50:03 AM networkd_2014-12-17-105003_[redacted].crash
      Dec 17, 2014, 10:49:52 AM networkd_2014-12-17-104952_[redacted].crash
      Dec 17, 2014, 10:49:41 AM networkd_2014-12-17-104941_[redacted].crash
      Dec 17, 2014, 10:49:30 AM networkd_2014-12-17-104930_[redacted].crash
      Dec 17, 2014, 10:49:20 AM networkd_2014-12-17-104920_[redacted].crash
      Dec 17, 2014, 10:34:06 AM com.apple.WebKit.WebContent_2014-12-17-103406_[redacted].crash
      Dec 17, 2014, 10:14:09 AM Dropbox_2014-12-17-101409_Tom-Mozers-iMac.cpu_[redacted].diag [Details]
      Dec 17, 2014, 10:10:21 AM fmfd_2014-12-17-101021_[redacted].crash
      Dec 17, 2014, 09:39:35 AM spindump_2014-12-17-093935_[redacted].crash
      Dec 17, 2014, 09:35:03 AM WindowServer_2014-12-17-093503_[redacted].crash
      Dec 17, 2014, 09:34:52 AM WindowServer_2014-12-17-093452_[redacted].crash
      Dec 17, 2014, 09:34:41 AM WindowServer_2014-12-17-093441_[redacted].crash
      Dec 17, 2014, 09:34:30 AM WindowServer_2014-12-17-093430_[redacted].crash
      Dec 17, 2014, 09:34:20 AM WindowServer_2014-12-17-093420_[redacted].crash
      Dec 17, 2014, 09:34:09 AM WindowServer_2014-12-17-093409_[redacted].crash
      Dec 17, 2014, 09:33:58 AM WindowServer_2014-12-17-093358_[redacted].crash
      Dec 17, 2014, 09:33:49 AM WindowServer_2014-12-17-093349_[redacted].crash
      Dec 17, 2014, 09:33:37 AM WindowServer_2014-12-17-093337_[redacted].crash
      Dec 17, 2014, 09:33:27 AM WindowServer_2014-12-17-093327_[redacted].crash
      Dec 17, 2014, 09:33:16 AM WindowServer_2014-12-17-093316_[redacted].crash
      Dec 17, 2014, 09:33:05 AM WindowServer_2014-12-17-093305_[redacted].crash
      Dec 17, 2014, 09:32:54 AM WindowServer_2014-12-17-093254_[redacted].crash
      Dec 17, 2014, 09:32:44 AM WindowServer_2014-12-17-093244_[redacted].crash
      Dec 17, 2014, 09:32:33 AM WindowServer_2014-12-17-093233_[redacted].crash
      Dec 17, 2014, 09:32:22 AM WindowServer_2014-12-17-093222_[redacted].crash
      Dec 17, 2014, 09:32:11 AM WindowServer_2014-12-17-093211_[redacted].crash
      Dec 17, 2014, 09:32:01 AM WindowServer_2014-12-17-093201_[redacted].crash
      Dec 17, 2014, 09:31:59 AM garcon_2014-12-17-093159_[redacted].crash
      Dec 17, 2014, 09:31:56 AM WindowServer_2014-12-17-093156_[redacted].crash
      Dec 17, 2014, 09:31:55 AM launchservicesd_2014-12-17-093155_[redacted].crash
      Dec 17, 2014, 09:31:51 AM WindowServer_2014-12-17-093151_[redacted].crash
      Dec 17, 2014, 09:25:36 AM Safari_2014-12-17-092536_[redacted].crash
      Dec 17, 2014, 09:08:21 AM Dropbox_2014-12-17-090821_Tom-Mozers-iMac.cpu_[redacted].diag [Details]
      Dec 16, 2014, 09:22:41 PM Safari_2014-12-16-212241_[redacted].crash
      Dec 16, 2014, 09:22:41 PM com.apple.WebKit.WebContent_2014-12-16-212241_[redacted].crash
      Dec 16, 2014, 08:53:05 PM Dropbox_2014-12-16-205305_Tom-Mozers-iMac.cpu_[redacted].diag [Details]
      Dec 16, 2014, 08:50:24 PM callservicesd_2014-12-16-205024_[redacted].crash
      Dec 16, 2014, 08:03:26 PM com.apple.WebKit.WebContent_2014-12-16-200326_[redacted].crash
      Dec 16, 2014, 07:30:27 PM Kernel_2014-12-16-193027_[redacted].panic [Details]
      Dec 16, 2014, 08:21:59 AM Dropbox_2014-12-16-082159_Tom-Mozers-iMac.cpu_[redacted].diag [Details]
      Dec 15, 2014, 12:50:11 AM com.apple.WebKit.WebContent_2014-12-15-005011_Tom-Mozers-iMac.cpu_[redacted].di ag [Details]

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
    In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
    You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
    4. Here's a summary of what you need to do, if you choose to proceed:
    ☞ Copy a line of text in this window to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
    5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB 'com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx' '879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 2883943871 3873345487' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:.+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&& $3!~/(255\.){3}0/)||(/v6:/&&$2!~/A/) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"cksum "F|getline C;split(C, A);C="checksum "A[1];"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F" ("T", "C")";else F=F" ("C")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */   /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' ' $3~/^[1-9][0-9]{0,2}(\.[1-9][0-9]{0,2}){2}$/ { i++;n=n"\n"$1"\t"$3;} END { if(i>1) print n;} ' ' /\.framework$/&&!/\/Contents\// { n++;print;} END { if(n<400) print "/System/";} ' ' { gsub(/[()"]/,"",$3);print $3;} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e netstat mdls );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne 'Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|NVDA\(|pagin|pci pa|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " -i 'kMDItemContentType=com.apple.framework|sort' -name\ kMDItem${p[35]} );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure SMC Shutdowns Nets Frameworks );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 54 12 56;D23 5 14 12 14;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B4 4 22 69;A1 24 56 32;B7 22;B2 23;A4 39 57 70 23;B2 24;B6 23 24 4;C3 58;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 38 55 68 57;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    8. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
    exec bash
    and press return. Then paste the script again.
    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return  three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
    12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
    14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • Every time I try to update software my computer freezes when restarting.  What should I do?

    Every time I try to update software my MacBook Pro (running OS X 10.6.8), the computer gets suspended (freezes) when restarting and nothing gets updated.  What should I do to fix the problem?

    Try booting into the Safe Mode. If that doesn't work, set up another admin user account and try from there.
    Safe Mode - About
    Safe Mode

  • I did the 5.1.1 update over wifi, had update issues, then updated on Itunes no problem, now my phone continues to freeze and restart, any suggestions on how to correct this

    I did the 5.1.1 update over wifi, had update issues, then updated on Itunes no problem, now my phone continues to freeze and restart, any suggestions on how to correct this - thank you

    Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Has any of this been tried?

  • Pavilion keeps freezing and restarting after 5 minutes of use

    My laptop is continuously freezing and restarting. Please help!

    According to the message you have posted I suspect there could be a hardware issue on your Notebook
    It could be possible that the Hard Drive might have bad sectors or Memory Module on the Notebook could be corrupted
    Please perform the Steps as shown below:-
    1. Please "Turn OFF" the Notebook
    2. "Power ON" the Notebook and keep tapping the Escape Key during the start up to enter the Start-up Menu
    3. Now here, Please select the BIOS option [F10] and under the Advanced or Diagnostic tab
    4. You should find the facility to run tests on both the Hard Disk Drive and Memory
    Note: Please perform these two tests and post back with the details of any error messages
    Please click the below shown link to find the steps for performing Hard Drive Test
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&​lc=en&docname=c00439024
    OR
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&​lc=en&docname=c01443317
    Tip for Data Backup:
    Remove the HDD and install it in a USB HDD Enclosure. You can then plug it into a USB port of a working machine. If there is any life left in the drive you should be able to browse it and copy files off to HDD of host machine
    Example: http://www.newegg.com/Product/Product.aspx?Item=N8​2E16817182140
    Hope this helps, for any further queries reply to the post and feel free to join us again
    **Click the KUDOS star on left to say Thanks**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
    Thank You,
    K N R K
    Although I am an HP employee, I am speaking for myself and not for HP

  • My n85 freezes n restarts when pluggin headset. wh...

    My phone is n85 software ver 30.019.201.3 Type Rm-334. Now my problem is everytime i plug in a headphone jack and select an "enhancement" my phone will start to freeze or restart. Sometimes removing the headphone jack returns my phone to normal state but usually it doesnt. I tried to restore my phone to factory settings, also reformatting my phone, and also doing a reflash but it didnt solve the problem. Any know how to solve this problem? 

    I think you should try to clean the port first. use anything that does not conduct electricity and will not break into peices while it's in the. maybe a pipe cleaner or small brush. If that doesn't work I suggest you send your phone to a care center because you've tried everything else that I would have suggested
    Show your appreciation. Hit that kudos button real hard

  • Brand new E5 freezes and restarts often

    I recieved the E5 not even two days ago, and I cannot tell you how much frustration I've gone through trying to stop it from freezing and restarting.  It has happened in the menu, in the contact list, just trying to do random things.  Also, it happens on its own, for example I just noticed it restarting while I'm typing this sentence, and I haven't touched it for five minutes. 
    It is extremely upsetting for a BRAND new phone to be acting like this, and thus far I am extremely displeased with the Nokia brand.  I am not really too tech savvy, but I do know some, so please offer me suggestions and help with how to get this phone running optimally.  Thanks.

    I can sympathize, I'm having exactly the same problem. infact if you check the forum there are a number of people having similar issues with this model. My problems have been going on for over a month now. Issues started 3 days after getting the phone, right after getting the last of various updates sent to the phone by my network provider. Initially I spoke with the provider  (Orange) who advised me to take it to my closest Nokia Care centre but haven't had the time due to work and still have my old (working) Handset. Have also noted from other posts that many have not had the issues solved even after taking the Handset to the care center for repair.
    Have done the removal of battery and set the phone back to it's original factory settings but issues continued. Freezing / Restarting was initially happening only every 3-4 days but has gradually got worse. However, last week had message on the phone saying a software update was available to update via PC, whilst doing so phone had to restart but failed to turn back on which resulted in a failed update. Now, though phone can turn on it only does so for 5-10 mins at a time and only does so if I keep it in temperatures lower than 15 degrees celcius (I won't bore you with how I figured that out!). So basically I can only use it outdoors or if I put it in a fridge. Also the nokia software updaters now seem to think the phone has been updated even though it failed. With the number of issues many people are having with this phone I hope nokia are trying their best to rectify the issues. It is extremely frustrating as this brand new phone is basically unusable. Hopefully I can get it to a care center in the next few days but I'm not very confident they will fix it permanently.

  • Ipod touch 2G freezing and restarting

    Lately, as in the past few weeks or so, my ipod has been freezing and restarting at random intervals. Sometimes, it works for days, then acts up, and sometimes it only works for a few minutes. When it does this, the screen flashes and goes all sorts of different colors, then the ipod shuts off. Sometimes, it takes upwards of five minutes and trying different buttons to get it to come back on. I've already tried many resets and I've restored it twice, I am also using the latest software. I have NO idea what else to do.

    Hi Damien,
    please write about your experience there because I have a similar problem:
    My ipod touch 2G 8GB freezes too after various periods of normal function. It is possible to get it working again by setting it back to factory defaults and then playing back the backup. The freezing occurs quite often.
    The ipod was in the dealer´s repair shop twice (i suppos that is not an Apple repair shop). Both times they sent it back with de text "device tested, no mistake found, operating system installed as goodwill". I presume they just set it back to factory defaults which I can do myself but don´t want to do it every few minutes or hours.
    How can I convince the repair shop that there is really a problem with the ipod?
    Cheers
    Peter

  • Screen Grays,System Freezes, Requires Restart.

    During "Finalize Project" Screen Grays,System Freezes, Requires Restart. What's up.

    Run Disk Utility. The startup disk may need repairing.
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  • Freezes and restarts some times during the day

    In March 2014 I bought a nokia lumia white icon Verizon Microsoft Store in Orlando, I live in Brazil so I'm using the unit in a Brazilian company, so I do not own a Verizon number. He's presenting problem, freezes and restarts some times during the day, as did the recovery and all other procedures that read on the subject, the problem was not resolved. I would like to inform me how do I change the device since it will be going back to the U.S. next month per 10 days, he is still within the warranty period of 12 months.
    Thank you very much.

    hi mate, as we are a user to user forum only for Nokia products and services, we don't have that kind of information on hand. you will need to liaise with Verizon directly.
    however, have you checked that your nanoSIM card is cut correctly, and also that you are up to date with the latest firmware for the device, along with the latest Nokia system app updates from the Store? also try performing a soft reset.

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