Leopard printing problems with HP Laserjet 5000

Question

Hi to anyone who might be able to help.
I've just installed Leopard, and now my HP 5000 Laserjet (hooked up via ethernet) will not print. When I print, the computer says it is printing, but the printer never prints anything, and even though the printer shows up in the print window, the computer never actually finds the printer. I have downloaded the latest driver from the HP web site, which hasn't helped at all....
Any help would be greatly appreciated.
Thanks
Angus

Answer 1

Hi Gus1,
Since it's hooked up via Ethernet, I assume then it's a 5000N? We have one of those and it works just fine in Leopard. So there must be something wrong in your setup. Two things you can try.
1) It's an old, kind of slow protocol, but it works. Turn on AppleTalk. It's in the System Preferences under the Network tab. Choose "Ethernet" in the left pane. Click the "Advanced" button. Click on the AppleTalk tab and turn on the check box for "Make AppleTalk Active". Choose "Print & Fax" in the System Preferences and remove any entries for the 5000. Click the Add button and then the Default button. The 5000 should show up and show AppleTalk as its connection. Choose it and click Add.
2) On the printer. Press the Menu button to the right once so the display reads, "Information Menu". Press the Item button twice to the right so the display reads, "Print Configuration". Press the Select button. The printer will kick out two sheets. On the first page under the "Printer Information" heading is the IP address for your printer. It's the second entry from the bottom labeled, "HP JetSend Address: ip: 192.168.5.6 (your actual address will of course be different).
In the "Print & Fax" heading of the System Preferences, remove any entries for the 5000. Click the Add button and then the IP button. Under the Protocol pull down menu, choose "HP Jet Direct - Socket". Under "Address:", enter the IP address on your printout, like my example of 192.168.5.6. Under "Name:", put in something meaningful, like "HP LaserJet 5000N". Assuming you have the PPD installed, then under "Print Using:' choose "HP LaserJet 5000 Series". Click the Add button.