Leopard Software Updates Server goes insane

I erase installed our Xserve to Mac OS X Server v10.5.1. I tried to start the SUS (Software Update Server) with the old Tiger SUS store. It didn't seem to like it and began downloading all the updates again. Fair enough. I think the migration guide mentions that Leopard may do this. Next when all seemed well the SUS began deleting the index.sucatalog file. In fact it trashed the whole catalogs directory and begins downloading stuff again. I tried trashing everything in the SUS store (excluding the Leopard SoftwareUpdateServerStats executable) to get it to start from scratch but this didn't help. Got the exact same behaviour. I am loathed to cure the illness by killing the patient.
Here are some seemingly related error messages from the SUS log:
2007-11-27 16:29:08.075 swupd_syncd46:3d17 ERROR: __CFURLCache::StepSQLStatement - step failed (exceed retry) - ErrCode: 5
2007-11-27 16:29:10.064 swupd_syncd46:20b ERROR: __CFURLCacheSelectAndCreateResponse - failed to select, retry exceeded - ErrCode: 5
Anyone else ran into this? I'm not sure if this is a Leopard bug or if I have simply driven the service insane. I need to know how to reset it. I've had a brief look at the config files in in /etc/swupd but I'm not clear if something in here is screwed up. Submitted a call via email to AppleCare but so far no response.
Thanks in advance.

For what its worth I'm seeing the same problem on our test 10.5.1 server. Although I'm getting the error without first trying to use the old tiger sus store. I'm seeing the same error messages you mentioned in my log. Software update from what I can tell has been trying to download the updates now for several days, always gets stuck on one (it varies most of the time, but the final cut pro 4.5 update has been a popular one lately), and then refuses to go any further. Stopping an restarting the software update server usually causes sus to erase what it has downloaded (to the /usr/share/swupd/html/content/downloads folder) and start over! Talk about killing my internet connection...I've been trying to be patient and just let it finish updating (so it will actually create the proper aliases in the /usr/share/swupd/html/content/catalogs folder) but it's never finishing. I've made it to about 8.8gb so far but I'm sure that's not the end. I've heard others mention that there is something in the neighborhood of 13gb of updates. Incidentally, according to server admin, all updates are copied and enabled, which of course is not true. Sorry I don't have a resolution, but hopefully through sharing our experiences we may be able to narrow down the problem.

Similar Messages

Leopard Software Update Server + Client

Hello,
Now I have to use Mac OS X Tiger Server Software Update Server and OSX Tiger Client.
After installing OS X Tiger Server software update, I turned on the server and on apdaty do I download and have been prepared. OS X Tiger has found his client software update server, and everything worked.
Now I have OS X Leopard and Leopard Server Client.
Purely installed server and client purely installed. The server is running the server software update is downloaded updates. Leopard Client still download updates from the Internet and not from the local network and I do not know where the error. Why in the older version of all work without interference with the terminal and not now? Can someone please help me set the software update server to the client computers may not have anything set up and found this site automatically.
Thank you
I apologize for my incorrect English

The Tiger systems must have some form of customization. SWU is not an auto-discover service. If you have one of the Tiger systems still available, enter both of these commands and report the results:
defaults read /Library/Preferences/com.apple.SoftwareUpdate
defaults read /Users/<adminusername>/Library/Preferences/com.apple.SoftwareUpdate
Does either of the results return the custom CatalogURL value? If not, then look in NetInfo Manager and look at your MCX values. There may have been a managed preference set for all systems. However, if Tiger systems are not bound that this is not possible unless an niutil command was run to insert the value.
Also, keep in mind that if your Leopard systems are not bound to OD, and you have Apple Remote Desktop, you can use a Send Unix command and hit all of your systems in a matter of seconds. It is really rather trivial.
Also, were your Tiger machines imaged from a DMG or a NetInstall Server? It is possible that the SWU custom address was set in the master image. This is why it appears to "just work."

I cant update my iphone and i tried going on my pc on itunes and clicking check for update button but it says that "itunes could not contact the iphone software update server because you are not connected to the internet".plz help

i cant update my iphone and i tried going on my pc on itunes and clicking check for update button but it says that "itunes could not contact the iphone software update server because you are not connected to the internet". But i checked my internet on both my pc and iphone and tried again but it still says the same thing. plzz plzz help

Were you definitely connected to the internet at the time? If you don't have iOS 5 on your iPhone then the only way to update it would be via iTunes, once updated to the latest version of iOS you'll be able to update your iPhone without connecting to iTunes "over-the-air".
Before updating however it goes without saying to Backup your iPhone, this should happen by default upon connecting your iPhone to iTunes.
Regards,
Steve

Setting the Software Update Server on Snow Leopard, Leopard and Tiger

I have made an app that will set the Software Update Server on Snow Leopard, Leopard or Tiger. It will set the Software Update Server by checking the Server's version to see if it is compatible with your OS version. If you try to use a Leopard (no Snow Leopard Hack (See http://discussions.apple.com/message.jspa?messageID=10297359#10297359)) or Tiger Server with Snow Leopard it will say it is not compatible. If it is it will set it. If you are trying to use a Tiger Server with Leopard it will set it but you will only get Tiger updates.
The app is beta, if you find any problems or have any comments please reply.
Download: http://iwczone.co.uk/projects/iSetSU/

You might want to look into throwing Software Update Enabler onto your clients.
http://www.macupdate.com/info.php/id/18059
Basically, it's just a little app that points the client in the direction of the Software Update Server - you just enter the IP of the server into the config field. With a standalone server I don't think you can get the clients to see the server without something showing them the way.
It's really very tiny and simple - I believe it just edits a com.apple.softwareupdate.plist or some such, but it made life a lot easier for us in our environment.
Hope that helps.

10.5.8 Server Software Update Server and 10.6.4 clients getting error

I’m running Software Update Server on an Intel XServe 10.5.8 OS.
When I try to run software update from 10.6.4 client I get the following error:
+The Software Update Server (su.MYSERVERNAME.org) is not responding.+
+Check to make sure your network connection is operating normally. If there are no issues with your connection, contact your network administrator for assistance.+
In Workgroup Manager I’ve set up 3 groups: Tiger Clients, Leopard Clients, and Snow Leopard Clients.
In Workgroup manager I’ve set each groups SUS to the corresponding sucatalog.
Tiger Clients
'http://su.MYSERVERNAME.org:8088/index.sucatalog'
Leopard Clients
'http://su.biggerhammer.org:8088/index-leopard.merged-1.sucatalog'
Snow Leopard Clients
'http://su.MYSERVERNAME.org:8088/index-leopard-snowleopard.merged-1.sucatalog'
I’ve read multiple threads trying to sort this out.
I’ve set each group up according to the managed clients instructions in this article. I’m led to believe this should work with 10.5.8 as well.
http://support.apple.com/kb/HT4069
Any ideas where this is going wrong?
Or are there any additional steps needed to tell the 10.5.8 server how to serve to 10.6.4 SU clients?
Thanks!

I have seen this behavior when trying to modify the default certificate. It will not allow the key length to changed from 1024 to 2048. However, when creating a completely new certificate I have never had this issue.

I forgot my password and am trying to reset my ipod,but it won't work. It says that my ipod is in recovery mode and that I must restore it. I click ok, and then restore, and then restore and update. then it says contacting ipod software update server and

I forgot my password and am trying to reset my ipod, but it won't work.It says that my ipod is in recovery mode and that I must restore it. I click ok, and then click on restore and update. Then it says connecting ipod software update server and a screen pops up with ipod software update on the top and iOS 5.1. It lists a bunch of stuff this update contains and on the bottom it says next, which I click and nothing happens, it just goes back to the ipod restore page. Help, what am I doing wrong?

This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
Update to the latest version of iTunes. Mac OS X 10.5.8 (Leopard) users may need to download iTunes 10.6.3.
Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.

How to change my software update server?

I have recently bought a used Macbook Pro. I want to update the software, but it keeps showing:
"The Software Update Server (omega.ayna.com.lb) is not responding. Check to make sure your network connection is operating normally. If there are no issues with your connection, contact your network administrator for assistance."
I'm an Apple newbie, so I need steps and help please.
Thank you in advance.

The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received those media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you may not be able to reinstall 10.6 even from the original discs, and Internet Recovery may not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
          OS X 10.7 or later was installed by the previous owner
          The startup volume was encrypted with FileVault
          You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.

Software not available from software update server

I have a MacBook Pro, mid-2009, 2.53 GHz; 8 GB memory, running OS X 10.9 (13A603). Yes, I upgraded to Mavericks just this afternoon. And now I want to use Boot Camp to install Windows 7. This is the first time I've tried to do this.
I read through all the information I could find about using BCA. I know my machine won't run Win 8, so I'm going with Win 7. I finally found a thumb drive that was big enough for the job and reformatted it. I launched BCA, and it headed for the download thing. But then it hit a snag: a little error box that reads, "Can't install the software becase it is not currently available from the Software Update server."
I have no idea what that means, so please ... someone tell me what to do next. Please, please don't tell me that I can't get there from here.
For what it's worth, my machine started out running Snow Leopard, and I've dutifully upgraded every time a new OS comes out.

I got past this problem with help from another post in this forum. Now I have another problem: an error that interrupts the partitioning. I'll ask about that in a new post if I can't find an answer here.

Software Update Server is Unavailable

I'm not going to pretend to know what I'm talking about, someone gave me my Bold for free and until now I've only used it to text/call. I was trying to get into the BlackBerry World app thing but when I click on it, a message pops up saying "App World requires the latest version of BlackBerry ID" with a close option and an update option. After clicking "Update" I always receive a message saying "Sorry, the software update server is unavailable. Please try again." with 2 options of close and retry. I click retry and it never does anything or it will say 0% and that's it. I've seen posts from people with similar problems and I've tried rebooting/taking the battery out as well as going through settings and trying to figure that out. I am connected to Wifi and I have a prepay monthly type of plan with data (which I literally have never used) so that shouldn't be a problem at all. Any suggestions?

Hi and Welcome to the Community!
First off, there is more to do...refer:
Article ID: KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone
Hopefully the prior owner completed ALL of their steps...for some of them only they can complete.
Next, you need to understand that no carriers support all BB devices...all of them only support a subset. So, there's nothing to add to your BB per se. Using the BB-specific services is a matter of your carrier providing those to you. And there are some things that must happen for them to do so.
Any BB can be used on any carrier that runs the same radio frequencies that the BB is capable of (and I've no idea if your's are such). But, to bring a BB onto a carrier network that they did not sell to you, there are several hurdles to cross:
1) The carrier must say "yes" to the fact...they own their network and have every right to say what devices will be allowed to connect to it. If they say "no", then that's the end of it.
2) You must be sure that your BB is properly unlocked from it's originally manufactured-for carrier...see this helpful thread for details:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/Unlocking-your-BlackBerry-Gu...
3) You must get all of your voice level services functioning on the carrier, before you even try anything about data
4) You must subscribe, from the carrier, to an adequate data plan to enable the BB-proprietary services you desire
5a) If the carrier directly supports your specific model BB, then you can proceed with registering the BB onto their network, generating the proper Service Book delivery to your BB, and proceeding to function.
5b) But, if the carrier does not directly support your specific model number of BB, then the challenges are much greater as most carrier systems will not deliver, to the BB, the necessary service books to enable the BB-proprietary data services, even if you do subscribe to them.
So, depending on all of that, your BB may or may not ever fully function on that carrier network. It can be quite tricky to accomplish, especially if 5b applies. So take a look at all of that and decide how you wish to proceed. Most folks wind up just buying a new BB if 5b applies.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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HT201210 I can't restore my child's ipod touch due to itunes stating the ipod software update server could not be contacted or is temp. unavailable which I have several times & tried the resolution steps on the error page & the ipod won't restore please

When I was updating my child's ipod touch with itunes....it put the ipod in recovery mode and said I would need to restore and then update....which was my only option to choose, so when I chose restore & update....after going thru it seemed the process, then a window came up that stated the ipod couldn't be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable and to try again. After trying this several times unsuccessfuly and going thru the steps on the help section, the ipod is still not able to restore & update, thus we can't access anything on our very new ipod touch and I am very frustrated, can't afford any Apple support tech time. PLEASE HELP!!

Try:
- Powering off and then back on your router.
- The Additional Information paragraph of
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem

Ipod Touch Stuck On iTunes Screen. The iPod 'iPod' cannot be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable.

I got a new ipod touch for Christmas.
Today I was going to put music on it, i was told there was updates.
So I went ahead to do them.
My Ipod is stuck on the screen with the usb cord pointing to the itunes logo.
In Itunes i'm told :
Itunes has dected an ipod in recovery mode. You must restore this ipod before it can be used with itunes.
Turning the ipod off - the same screen appears when it's back on.
When I click restore ipod and after restore and update is clicked ; Extracting software loads up at the top.
When its done this is the message I get:
The iPod 'iPod' cannot be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable.
I've been looking up trying to figure it out myself and have read making sure a setting in Lan Settings in Internet Properties has ; Automatically detect settings checked. I still get the same ipod message.
I've tried holding the power and home key to turn it off, then powering it back on. But that doesn't work.
I installed itunes today, so its up to date - I checked.
I don't know what else to do.
Can someone help me out, please? :}
The operating system was ios 5 something? It wanted to update to 6 i believe.

I've tried the top part but now that i've looked to the bottom:
Additional Information
The “hosts” file may also be blocking gs.apple.com.
Select the hosts file (normally you can find your hosts file at C:\WINDOWS\SYSTEM32\DRIVERS\ETC).
I put this in the url bar?
When it gives me the list of names, im not sure what to do from there. The steps aren't that clear for me.

ITunes cannot restore, software update server can't be contacted

Hello,
I received a 2008 iPod Classic hand-me-down from a friend, and wanted to format it and start using it. I formatted the drive in windows, and now when I start iTunes (using version 10.6.3.25), I get the following message "iTunes has detected an iPod that appears to be corrupted. You may need to restore this iPod before it can be used with iTunes. You may also try disconnecting and reconnecting the iPod." When I try to restore, it holds on "contacting the iPod software update server," and then tells me that the iPod software update server could not be contacted.
I have looked around for solutions, and tried quite a few of them. I unchecked the boxes in internet options (automatically detect settings), deleted the itunespref xml file, used hostsxpert to reset the hosts file, and so on. I still have the same problem.
So here I am, posting on the forum asking for someone's expert help. Here is the little log that iTunes spits out for me:
Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601)
Dell Inc. Latitude E6410
iTunes 10.6.3.25
QuickTime 7.6.9
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0013B15C02821268
Current user is not an administrator.
The current local date and time is 2012-06-29 19:17:43.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel® HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:     {5C83B9AE-1000-400E-9F1A-461FC30E5093}
Description:     Sierra Wireless HSPA Network Adapter
IP Address:     10.206.45.36
Subnet Mask:     255.255.255.255
Default Gateway:     172.26.38.1
DHCP Enabled:     No
DHCP Server:
Lease Obtained:     Wed Dec 31 16:00:00 1969
Lease Expires:     Wed Dec 31 16:00:00 1969
DNS Servers:     172.26.38.1
172.26.38.2
Adapter Name:     {A5049D9A-3592-497F-9338-F17E467DB142}
Description:     Microsoft Virtual WiFi Miniport Adapter
IP Address:     0.0.0.0
Subnet Mask:     0.0.0.0
Default Gateway:     0.0.0.0
DHCP Enabled:     Yes
DHCP Server:
Lease Obtained:     Wed Dec 31 16:00:00 1969
Lease Expires:     Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name:     {187896DE-CD26-4C34-8C69-1AC26BA1B5C4}
Description:     Intel® Centrino® Advanced-N 6200 AGN
IP Address:     0.0.0.0
Subnet Mask:     0.0.0.0
Default Gateway:     0.0.0.0
DHCP Enabled:     Yes
DHCP Server:
Lease Obtained:     Wed Dec 31 16:00:00 1969
Lease Expires:     Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name:     {41C1267B-18A5-4CDA-8F3B-6D830F8BA001}
Description:     Intel® 82577LM Gigabit Network Connection
IP Address:     0.0.0.0
Subnet Mask:     0.0.0.0
Default Gateway:     0.0.0.0
DHCP Enabled:     Yes
DHCP Server:
Lease Obtained:     Wed Dec 31 16:00:00 1969
Lease Expires:     Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection:     LAN Connection
Connected:     Yes
Online:          Yes
Using Modem:     No
Using LAN:     Yes
Using Proxy:     No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2011-10-13 11:43:25.
**** Device Connectivity Tests ****
iPodService 10.6.3.25 is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Ricoh 1394 OHCI Compliant Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPod (5th generation) running firmware version 1.3
Serial Number:     JQ546KG5TXL
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
Thank you in advance for your help!
Pat

Ok, I've got it all figured out, and wanted to leave a note here for posterity. Here's what I did.
After reading all of planb77's excellent suggestions and going through the links he sent, I decided to look at other aspects of iTunes and see if the problem was not limited to restoring my iPod. When I found that my iTunes store didn't work, I checked the forum for those issues, and found that AT&T Communication Manager was a common culprit in working with iTunes.
After 70 minutes on hold and a fruitless hour on the phone with AT&T trying to uninstall bytemobile optimization client, I left the AT&T guy insisting that it was not AT&T's problem, but rather Apple's.
I then looked further into bytemobile and iTunes, and found an elegantly simple solution, written in all caps: https://discussions.apple.com/thread/3888541?start=0&tstart=0. You'll see it there. To spare you the link change, the advice was to uninstall iTunes 10 and everything else apple-related, download and install iTunes 9.2, find and delete the latest "itunes library.itl", and run your new iTunes. It solved my problem of restoring my iPod, and, incidentally, allowed me to access iTunes store. So there you have it. Problem solved.
planb77, thanks again for your persistence. While you didn't solve my problem, you eliminated many of the other possiblities, and led me to some other links.

ITunes: "The iPhone software update server could not be contacted"

Could someone please help me with a problem that I´m having with iTunes that´s really annoying. I want to update my iPhone 3G with the latest 3.0 software. For the first time ever iTunes is giving me the following message every time I try to update (been for more than 24 hours now):
+The iPhone software update server could not be contacted. Make sure your network settings are correct and your network connection is active, or try again later.+
I also get a message if I try to click on the update itunes( not that I need to, as it updated to iTunes 8.2 earlier this month) but still I figure it´s all part of the same problem:
+The iTunes update server could not be contacted. Please check your Internet connection, or try again later.+
Solutions tried so far:
* Going through my internet connection settings - I´m connected to the internet with no problems!
* Changing from wifi to wired connection - same thing, can´t update
* Reinstalling itunes (twice) - no difference
* Switching off Netbarrier
I don´t know what else I can do. I´m beginning to think it may be related to either iTunes being updated to 8.2 or one of the many recent software updates apple has been sending us of Mac OS. My computer is got all recent updates.
Please help!

Thanks for the response. Yeah I'd seen that a lot of these issues in the past had mainly affected Windows users. Anyway I tried naming a new location and no success and I don´t really understand the last post in that thread. There is no "check for updates" under the help menu. It's only in the itunes menu and that´s what I keep trying to do with the same message.
Anyway it's clear to me now that it's not a local connection issue nor an iPhone server issue. I've since upgraded to the 3.0 software via a Windows PC without any problems and without having to sync all the music and stuff which is a relief. Afterwards, when I put it back into my Mac all it asked me to do was a backup and nothing else had been synced (or wiped) so the immediate problem is out of the way. It's just this remaining issue now that iTunes still won´t connect to update servers although it does connects to the itunes store all ok. Any other ideas before I call Apple on Monday?

Cannot connect to ipod software update server

I have been battling for weeks to get my daughters iPod updated to iOS 5. I keep getting an error message when I try to upgrade "iTunes could not contact the iPod software update server because you are not connected to the Internet." The internet and iTunes are working and I updated my iPhone from the same PC with no issues.
I am running Win 7 x64
I have worked through all the solutions have found on the forums including:
1) Ensure that the local area connection is set toautomatically discover settings
2) flush the DNS cache
3) Change the "Windows live family safety settings for her account to unrestricted"
4) Removee "Windows live family safety" from the PC
5) Change her account to an admin account
6) Temporarily disabled AVG
7) Remove the content of the hosts file
8) Running iTunes as an administrator explicitly
9) Temporarily disabled the windows firewall.
There have been many reboots in this sequence.
iTunes diagnostics gives the following (while running iTunes as administratir, with AVG disabled and the windows firewall disabled, and her account as administrator) - The thing that looks wrong to me is that there appears to be no active connection identified, trouble is the network is working so what is going on? Any help gratefully recieved.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Inspiron 545
iTunes 10.5.2.11
QuickTime 7.7.1
FairPlay 1.13.37
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0044A8C403578DE0
Current user is an administrator.
The current local date and time is 2011-12-16 20:41:03.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 4300/4500 Series
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.5.2.11 (x64) is currently running.
iTunesHelper 10.5.2.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {CA751758-A3D4-4D96-B62D-BA2AB81D1EC2}
Description:          Realtek PCIe FE Family Controller
IP Address:          192.168.1.100
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.1
DHCP Enabled:          Yes
DHCP Server:          192.168.1.1
Lease Obtained:          Fri Dec 16 19:42:19 2011
Lease Expires:          Sat Dec 17 19:42:19 2011
DNS Servers:          192.168.1.1
                    194.168.4.100
                    194.168.8.100
Active Connection:          (none)
Connected:          No
Online:                    No
Using Modem:          Yes
Using LAN:          No
Using Proxy:          No
SSL 3.0 Support:          Enabled
TLS 1.0 Support:          Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-12-16 20:40:55.

Same problem here.
Two days and I cannot update the apps from iTunes in my desktop computer.
Have done almost the samethings as ginaroseapple, still won't connect to iTunes.
This is the header of the warning window:
Se produjeron problemas al descargar algunos elementos comprados.
Si desea más información sobre los elementos que no se han podido descargar, haga clic más abajo.
Ha ocurrido un problema al descargar “Dragon Dictation”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
and so on....
Please help.
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Dell Inc. Precision WorkStation 690
iTunes 10.5.2.11
QuickTime 7.7.1
FairPlay 1.13.37
Soporte para aplicaciones de Apple 2.1.6
Biblioteca de actualización del iPod 10.0d2
Controlador CD 2.2.0.1
DLL controlador CD 2.1.1.1
Dispositivo móvil de Apple 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
Número de serie de iTunes 00C8A974237EDB40
El usuario actual es un administrador.
La fecha y la hora local es: 2011-12-16 15:54:41.
iTunes no se ejecuta en modo seguro.
La composición acelerada de WebKit está activada.
Compatible con HDCP.
Compatible con Core Media.
Información de pantalla de vídeo
ATI Technologies Inc., ATI FireGL V3400 (Microsoft Corporation - WDDM)
ATI Technologies Inc., ATI FireGL V3400 Secondary (Microsoft Corporation - WDDM)
NVIDIA, NVIDIA Quadro 2000
**** Información de complementos externos ****
No hay complementos externos instalados.
ID de Genius: 42b7f2ab0b0b7919fcf49d79bc922303
**** Pruebas de conectividad de red ****
Información del adaptador de red
Nombre del adaptador:          {3112817E-1102-48B8-8C3B-EA0182158A70}
Descripción:          Broadcom NetXtreme 57xx Gigabit Controller
Dirección IP:          192.168.1.71
Submáscara de red:          255.255.255.0
Puerta de vínculo predeterminada:          192.168.1.254
DHCP activado:          Sí
Servidor DHCP:          192.168.1.254
Concesión obtenida:          Fri Dec 16 15:27:30 2011
Caducidad de la concesión:          Sat Dec 17 15:27:30 2011
Servidores DNS:          192.168.1.254
Conexión activa:          LAN Connection
Conectado:          Sí
Conectado:                    Sí
Módem en uso:          No
LAN en uso:          Sí
Proxy en uso:          No
Compatibilidad con SSL 3.0:          Activado
Compatibilidad con TLS 1.0:          Activado
Información del firewall
El firewall de Windows está desactivado.
Se ha podido establecer conexión con el sitio web de Apple.
Se ha podido establecer conexión con iTunes Store para explorar.
Se ha podido establecer conexión con iTunes Store para realizar compras.
Se ha podido establecer conexión con el servidor de activación del iPhone.
Se ha podido establecer conexión con el servidor de actualización del firmware.
Se ha podido establecer conexión con el servidor de Gracenote.
Último acceso a iTunes Store: 2011-12-16 15:37:04.
**** Pruebas de unidades de CD/DVD ****
LowerFilters: clbstor (5.0.0.59), PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
U: HP DVD Writer 1040d, Rev EH23
La unidad está vacía.
La corrección de errores está activada para la importación de discos CD de audio.
**** Pruebas de conectividad del dispositivo ****
iPodService 10.5.2.11 (x64) se está ejecutando.
iTunesHelper 10.5.2.11 se está ejecutando.
Apple Mobile Device service 3.3.0.0 se está ejecutando.
Controladores de bus serie universal:
Renesas Electronics USB 3.0 Host Controller. El dispositivo funciona correctamente.
Renesas Electronics USB 3.0 Host Controller. El dispositivo funciona correctamente.
Intel(R) 631xESB/6321ESB/3100 Chipset USB Universal Host Controller - 2688. El dispositivo funciona correctamente.
Intel(R) 631xESB/6321ESB/3100 Chipset USB Universal Host Controller - 2689. El dispositivo funciona correctamente.
Intel(R) 631xESB/6321ESB/3100 Chipset USB Universal Host Controller - 268A. El dispositivo funciona correctamente.
Intel(R) 631xESB/6321ESB/3100 Chipset USB Universal Host Controller - 268B. El dispositivo funciona correctamente.
Intel(R) 631xESB/6321ESB/3100 Chipset USB2 Enhanced Host Controller - 268C. El dispositivo funciona correctamente.
Controladores de host FireWire (IEEE 1394):
Texas Instruments 1394 OHCI Compliant Host Controller. El dispositivo funciona correctamente.
Información del dispositivo conectado:
iPad de Marco de la Concha, iPad 2 (GSM) usando la versión 5.0.1 del firmware
Número de serie:          DLXFD6DVDFJ3
Dispositivos más recientes no conectados en este momento:
iPod touch (segunda generación) usando la versión 4.2.1 del firmware
Número de serie:          9C909NVH208
**** Pruebas de sincronización del dispositivo ****
Pruebas de sincronización completadas correctamente.
Se produjeron problemas al descargar algunos elementos comprados.
Si desea más información sobre los elementos que no se han podido descargar, haga clic más abajo.
Ha ocurrido un problema al descargar “Dragon Dictation”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “GameFly”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “iThoughtsHD (mindmapping)”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “SketchBook Pro for iPad”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “Twitter”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “Facebook”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “FitnessBuilder”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “iBooks”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “Angry Birds Seasons HD”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “Tilt Shift Focus HD”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “iStellar”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “AppBox Pro: A Swiss Army Knife for Your Digital Life”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “Plaxo Address Book Backup”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “SketchBook Mobile”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “LinkedIn”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “iStudious - Note Taking + Flashcards w/ Handwriting and Rich Text”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “Run 5k”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “Remove Duplicate Contacts and Events : Contact Groups and Calendar Management & Group Email”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “Yahoo!”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “Skype”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “Ambiance”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “Instalyrics”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “PDF Reader - iPhone Edition”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “FileMaker Go for iPad”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “HowStuffWorks for iPad”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “QuickVoice® Recorder”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “Cinemex”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “Notably”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
Ha ocurrido un problema al descargar “Unlimited Free Books – Wattpad eBook Reader”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.

HP Printer Driver not currently available from Software Update server

I have an iMac (early 2009) and an HP OfficeJet 6100 Series printer. I just upgraded my Apple Extreme Base Station and when I try to add the printer again thru the new Base Station the iMac says the software is available from the Apple Server but after searching it returns the following message: "Can't install the software for the Hewlett-Packard OfficeJet 6100 Series because it is not currently available from the Software Update server." This has been going on for days. I have the driver installed already from having the printer connected via USB and via my old Base Station but cannot "see" the printer on my new Base Station without adding it again.
Any suggestions?
Thanks,
Drew

Hi Drew, see if this helps...
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c03404580 &lang=en&cc=us&taskId=120&contentType=SupportFAQ&prodSeriesId=79476&prodTypeId=1 8972
Wired (Ethernet) or wireless network connection
Click the Apple menu ( ), and then click Software Update . Software Update checks for available updates and updates the database that your computer uses to determine available printer software.
Click Show Details , select any available software updates, and then click Install .
NOTE:
Install all available software updates for best printer performance and functionality.
Turn on the printer, and then make sure that it has paper in the tray and that it is in a ready state.
Make sure that the printer is connected to the wired or wireless network, or is connected to the USB port of a Time Capsule or AirPort Base Station.
Click the Apple menu, and then click System Preferences .
Click Print & Scan , and then click the plus sign ( ) in the lower left corner of the window.
Under Nearby Printers , click the name of your printer.
NOTE:
If your printer is not listed, click Add Printer or Scannerfor a full list of printers.
Under Name , click the name of your printer.
NOTE:
Make sure that the printer kind is Bonjour or Bonjour Multifunction .
Click the Use box, and then select the name of your printer in the pop-up menu.
Click Add to add the printer to the queue.
If you are prompted to install any additional software for your printer, click Install , and then follow the instructions to complete the installation.
NOTE:
Quit and restart any applications that were open before adding the printer to use the updated HP software features.

Leopard Software Updates Server goes insane

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