Less than 1Mb upload speed

Hello everyone
I have been with BT infinity for a good few months now but this issue has become too big a problem. I have tried to fix it myself to no avail. My issue is terribly slow upload speeds, always less than 1Mb, on some occassions less than 0.5Mb.
Here are the results from the wholsale speed test
I have run many different speed tests online, and on both computers in the house. Both machines show the same terrible upload speed. I do not expect to get the full 10Mb of the IP profile, but I would like to get it to atleast 2Mb so I can stream my games online via twitch and upload youtube videos in less than 10 hours.
I have tried resetting machines, the router and the modem but it made little difference. I would greatley appreciate any help you can provide with this issue, thankyou.

This test was run on a wireless connection, however I have also run the test on wired. This usually results in a very marginal increase in download speed, but absolutely no change in upload speed.

Similar Messages

Less than 1Mb Upload

Hello everyone, just got infinity today with the goal of being able to live stream game footage, but I was pretty shocked to find a best upload speed of 0.6Mb (small b is correct, I know the difference).
I looked around and ran the speed test, clicking the further diagnostic option. Ideally I kind of need at lest 3Mb upload so am hoping I will be able to achieve that some how.
My PC is connected via cat5 to the router, and the pc itself is very powerful, 4.2Ghz i7 etc so I know it is not an issue with me having a slow computer.
Here are the results of the speed test.
I am happy enough with the download but as you can see something is seriously wrong with the upload. Not sure what to do, would appreciate any help. Thanks.

This test was run on a wireless connection, however I have also run the test on wired. This usually results in a very marginal increase in download speed, but absolutely no change in upload speed.

Infinity less than 1mb!

Joined by infinity end April and had 75mb (1st in street to get it), now 5-10 others in street have it we are down to less than 1mb frequently. Restart the hub 5 will push it up to 4mb. Wow!
Clearly something not right but I'm paying shed loads for a service I'm simply not getting!
1. Can I get 75mb again?
2. Can I cancel contract?
3. Can I claim - not fit for purpose?
Cheers folks

From your previous post apt beginning of May did you phone the fibre helpline number posted by john46? If so did you get engineer visit to check your connection?
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Infinity woes Speeds less than 1Mb/s!

Please Help!
I've been back and forth with BTIndia for two weeks and I'm now starting to feel nothing will help me!
I've recently moved up from BTBroadband Option 3 to BTInfinity.
My main machine is a 2.66 GHz iMac connected to the HomeHub via Ethernet (I also connect a couple of PCs via Ethernet and Wifi).
The speed on ADSL was pretty consistent and acceptable - I could stream Youtube and the like and p2p was fast enough for me to download quickly. I could generally download up to 1.4MB/sec actual - which was fine.
The OpenReach engineer arrived on 20th December and assured me that the line from the Green Street Cab was good and I should expect speeds of 37.5 MB/s download, 10 MB/sec upload. I didn't seriously expect that but would have been happy with a speed bump of Double my previous speed. I didn't. Not by a long way!
He checked the line and confirmed a Line Speed of 38.5 MB/sec and went away. Didn't check my actual browster DL speed. It was appalling. After a day of buffering on any streamed video and App updates on my iPad that took hours instead of seconds I tried a couple of online Broadband Speed checkers and they all said the same thing. An upload speed of 7-8MB/sec (Fine!) and a download speed of Less that 1MB/sec!!!
I called BTIndia and they arranged (in fairness, quickly) an engineer call-out. He checked the equipment and said it was all fine and was stumped as to why my DL speed was SO slow. He thought maybe my IP profile had not been configured properly and after a long time got through to "somebody" who promised to check it. Upshot...Nothing changed.
Called BTIndia again...another engineer visit. He heard from the previous OpenReach guy that the Equipment/Line from Cab to socket was fine so he tried a "Bait and switch" - I THINK rewiring between the "Infinity" cab to the phoneline cab. I'm very vague on this so I may be wrong.
Lo and behold! Infinity speeds of 38 MB/s!!! Bliss.
Off he goes and 10 minutes later Bam! Back to 1MB/s!! What the?...
I've had ANOTHER OpenReach engineer visit on the 3rd January and the same story. Equipment is fine. Something somewhere is not configured correctly.
I am BEGGING!!! someone out there that has heard of a similar problem. Please...Is there a solution? What questions should I be asking BTIndia? I'm not an TCP/IP expect and nobody seems to know what to ask to whom?
Sorry the post is so long, but I wanted to make sure you had all the info.
Cheers
Mark W

Here is the speedtester results
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
2234 Kbps
0 Kbps
38710 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 2234 Kbps
For your connection, the acceptable range of speedsis 12000-38710 Kbps .
Additional Information:
IP Profile for your line is -38710 Kbps
2. Upstream Test: -provides background information.
Upload Speed
6271 Kbps
0 Kbps
10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 6271 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
Pretty Woeful eh?

Internet slows down at night to less than 1Mbs, poor customer service

I'm having the same problem. I had originally 1-3 Mbps (Oct 2008 - Jan 2012). It used to work fine but then the speed seems to be slowing down as years passed by, I was getting less than 1Mbps most of the time so I upgraded to 3-7Mbps with 2 years holding period (Jan 2012 to Jan 2014). From Jan 2012 to Nov. 2012 it was fine, then starting Dec. 2012, the internet started to slow down at night. I'm getting 6-7Mbps during daytime and until around 9pm, then the internet slows down to less than 1Mbps after 9pm. Then starting mid January 2013, the situation seems to get worst, the internet slows down starting around 7pm, and then on the 3rd wk of January, the internet started to slow down as early as 5pm.
I've contacted the customer service twice. First, the person who attended remotely accessed my computer and after more than 15 minutes trying to find fault at my computer, wiring, set-up or wireless router (instead of the verizon network), he realized he doesn't have any excuses and instead instructed me to hard reset the modem. I told him that if I hard reset the modem, he will be disconnected to my computer. He said, "that's fine, I will call you you to give instruction on how to set-up the modem". After I have hard reset the modem, he never called up and I was left all by myself figuring out how to set-up the modem. I've contacted the customer service the 2nd time, a different person attended and exactly the same thing happened, the guy instructed me to hard reset the modem but never called up after he got disconnected. I guess this is their expertise, how to rudely leave the communication once they figure out that they can't resolve the problem.
Once the 2 years holding period is over, I will change to other internet provider and will never switch back to verizon again. I will never ever recommend verizon to my friends and will share them my experience with verizon.

This is one of the reasons we are leaving Verizon as well. We previously left Brighthouse because the initial deal sounded great, until the rebates expired. When the price jacked up, I told them they had to better because Brighthouse was much less expensive for the same package but their service didn't slow down at 7pm. The customer service agent said I really couldn't compare the two because Verizon has a superior quality of service. I asked, "Then why does my internet slow down around 7pm, because the Brighthouse service didn't do that". All the customer service agent has to say was, "That's not true." Nice try. He essentially called me a liar, about something I've seen firsthand, and I have experienced that same 7pm slowdown with a similar service we had in NC. Sorry Verizon, we left Brighthouse because we thought we were saving a few bucks, and getting a higher speed on our internet. Not true on both accounts and we're going back. PS To the person who made this initial blog post, I noticed there were 484 views but no "likes" - it's because that button won't let you click it, at least that's what I experienced on my end. I'm certain there are a lot more people out there who deal with this same issue and are quite frustrated.

BB speeds of less than 1mb. Why?

Hello, we've had a fault on our phone line fixed today but whilst phone is back and BB is now stable it's only 1mb. (The fault was underground cable had sheared - phone-line out completely, BB intermittent and below 1mb for last 5 days.)
Any ideas? Our test results are below. Thank you.
Homehub 3
ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 00:23:07
Downstream:5.156 Mbps
Upstream:448 Kbps
ADSL Settings
VPI/VCI:0/38
TypePPoA
Modulation:G.992.1 Annex A
Latency type:Interleaved
Noise margin (Down/Up):6.6 dB / 19.0 dB
Line attenuation (Down/Up):45.5 dB / 25.0 dB
Output power (Down/Up):19.8 dBm / 12.2 dBm
FEC Events (Down/Up):763 / 0
CRC Events (Down/Up):3 / 0
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):22 / 0
Error Seconds (Local/Remote):2 / 0
BT Speedtest
Download speed achieved during the test was - 1.4 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :5.28 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps
Solved!
Go to Solution.

Welcome to this customer to customer forum.
Leave it connected and the IP profile will recover in a few days. Please do not restart the home hub.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Speed since upgrade is less than 1MB

I upgraded to the new faster option 2 speed yesterday, before I was getting 37 down and 6.5 up, now I am getting as below...
[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/1903741730.png[/IMG][/URL]
Anyone know why?

General advice is:
In order:
Turn OFF your Home Hub
Turn OFF your Router
Wait a few minutes
Turn ON your router and wait for all lights to stabilise green
Turn ON your Home Hub and wait for all lights to stabilise
Re-run the speedtest at http://speedtester.bt.com/
This has resolved the issues you have raised on many occasions. Sadly not mine though LOL.
UKD

Less than half the Speed! CS: "its fine"

So i moved from virgin media to bt hoping that it would improve my broadband expierience.now i say to my self haha what a joke!
Well than i was intially estimated to get around 35mb dl - 10mb+ uploads when signing up in april, i remember that while ordering online. So i Got my services installed on 1st of May and while the engineer was present at my property running speedtest i was getting 36mb dwn and around 13mb up and low pings! Was well satisfied with that and he left. Soon that evening very same day my speeds dropped to about 14mb and it was like that till 6-7 days into DLM period but after phone call to bt cs they somehow got it upto around 22mbish.
Then i upgraded to infinity 2 even after considering the problems with this upgrade atm, well nothing to lose anyway not having great speeds in start.
I was estimated this:
yea thats right 61mb dl - 20mb up, my order compleated on 9th of May and i have seen absolutly no change in my connection whatsoever!
I called up bt earlier today and the CS from abroad told me its fine sir!! this is within our estimated level and our record show this is the speed you would be recieving from us!.
what a joke of product.

Well i gave bt another call yesterday on 11th of may, spoke to someone in uk and they ran all the basic check everything but no good results, so he booked a engineer visit for 12th (today). Guess what? No one turned up hahahah, Thats bt for you, so followed up with another call in evening raging about this and someone now told me there is a network fault in my exchange (hayes north) and the problem is supposed to be fixed on monday followed by engineer visit on monday aswell at my property to check if everything is fine.
Lets see what happens on monday then

Less than 1mb downstream, please help.

Hey All,
Dont know if any can help.
Ive (touch wood) had very few problems with my broadband however the last couple of days the speed has dropped dramatically.
I usually get around 4mb but currently am lucky if I get 1mb. Nothing has changed in the house.
I tried to use speedtester.bt.com to measure what I am getting but get this error.
The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.
Here are my homehub stats. Any help is greatly appreciated.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 9:45:08
Downstream
1,824 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
21.8 dB / 18.0 dB
Line attenuation (Down/Up)
47.0 dB / 28.0 dB
Output power (Down/Up)
17.4 dBm / 11.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
648790 / 4
CRC Errors (Down/Up)
1 / N/A
HEC Errors (Down/Up)
N/A / 3
Error Seconds (Local)
1
Solved!
Go to Solution.

Hi Welcome to the forums
Here are some help pages done by CL Keith http://forumhelp.dyndns.org/speed/Speed.html
Can you also post the full results from BT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Intermittent connection - Now slow less than 1mb

Hi
I have reported issues to BT and Talk Talk for a number of YEARS now. Having returned to BT in January out of frustration I am now faced with the issue all over again.
At times, randomly it appears, my BB cuts out when recieiving or making landline calls. This will happen a lot for a period of time and will reduce the profile of the line to 1mb from 3.5-7mb. I have had several engineers over the last few years visit the property and on every occassion they never found a fault at the house and have always remarked that inspite of distance from the exchange that db levels where low and signal was good. Normal service can last from a week or two to a few months.
For another week now I have had to deal with almost dial-up connection and download speeds. I can't effectively work from home, participate in gaming events or even recieve video birthday messages from family and friends
here is a copy of the last BB speed test.
Download speedachieved during the test was - 0.96 Mbps
For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
Additional Information:
Your DSL Connection Rate :1.25 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1 Mbps
I have tried to be patient and wait for automatic profile update but the profile is going down not up and download speeds are now stuck at 88-101kb/s.
I have done all the required checks of pc, wires, router and master socket. Noise continues to be a feature of most landline calls albeit at present these don't appear to be causing BB disconnects.
Having been without and ADSL signal for 4 weeks in Dec and Jan and now facing this for the last week or 2 I am really at the end of my resolve as to what more I can do.
If needed, I would be happy for you to disconnect all voice calls on the landline and have voice calls diverted to my mobile in a hope to maintain a reliable and useable BB service which I, like others these days, rely on. Any solution would be welcomed. Please.
Thank you

I have reported the same issue before via phone faults but as the issue is intermittent they have never confirmed a line fault.
Having spent a Month with no ADSL signal in January where I reported the issue to both phone and BB and all I ever got was 'well there isn't a fault showing at our end'. The BT openworld engineer on 30th January checked the house etc etc and found nothing wrong with internal wiring. He completed a number of tests using an array of equipment and confirmed that there was no fault on the line despite there not being an ADSL signal.
He made a call and had something reset and hey presto within 2 mins I had 3.64Mb and a download rate of over 400Kb/s. He asked me why 1st and 2nd line support hadn't requested the same...I wont repeat my answer!
As you can imagine, I am frustrated as this saga continues here are the latest stats after a full and lengthy reset.
Clearly there is an issue with the cable running to the house or to the exchange but being underground I am guessing it must be environmental but I have no way of replicating the fault
Thank you
Download speedachieved during the test was - 0.95 Mbps
For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
Additional Information:
Your DSL Connection Rate :3.52 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1 Mbps
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 02:09:11
Downstream:
3.438 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
10.3 dB / 22.0 dB
Line attenuation (Down/Up):
51.5 dB / 29.5 dB
Output power (Down/Up):
19.5 dBm / 12.4 dBm
FEC Events (Down/Up):
1154 / 0
CRC Events (Down/Up):
2 / 0

FTTC less than half the speed of neighbour who's f...

Before migrating to FTTC, I was getting 6.9Mbps and occasional dropouts. My neighbour was getting 3Mbps.
After migration to FTTC, my neighbour is getting 14.4mbps. I'm getting 6.0Mbps - slower than the previous standard ADSL to the exchange...
So far, BT are resisting fixing my problem. The cause seems obvious; my neighbour's line runs overhead to the cabinet, in a modern/copper cable bundle. My line runs underground in an old/aluminium bundle.
I suspect that my neighbour was switched from the underground cable to the overhead cable when he moved to BT Infinity 2; his estimated speed (during the negotiations) was 14.0Mbps. This shows that BT are aware that 14.0Mbps is achievable in our location.
Meanwhile, 40 yards closer to the exchange, I'm languishing on the aluminium bundle at 6.0Mbps. Might this be because I'm on a 3rd party ISP? They are complaining to BT, but BT is refusing to move my line.
Is this reasonable? I thought ADSL service providers were obligated to provide the fastest ADSL possible given the local circumstances?
Incidentally, I'm on the same cabinet as my neighbour, and I'm in port #1, the implication being that I probably migrated to FTTC before my neighbour.

when installing FTTC the existing phone cable from your home to the cabinet is used and then it is fibre to the cab from exchange. There is no changing the line.
It is opnereach that are responsible for the installation of fibre and there is nothing our ISP BT Retail can do to help you. you need to pursue your problem with your own ISP who in turn will contact openreach
openreach have made it clear many time that they will not change your line to another just to improve your broadband connection - need to show there is a fault which requires engineer visit
Sorry but you need to get your ISP involved
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Infinity dropped from 25Mbps down to less than 1Mb...

As advised I am opening a new thread for this.
I have had infinity for a month or so and at first the speed was fine. But since xmas it has seemed to get slower and slower. I have run just run the speed test results below. It is worse than the worst I ever got from normal broadband. What am I paying a premium for ?
As advised I will turn off and on the modem and do nthe test again. Will post the results when I have them.
Solved!
Go to Solution.

After rebboting the modem and openreach box have re-run the test and it seems ok now.

Less than 1Mbs

hello im using the netgear DGN2000 and im only getting about 0.6mbs i used to be able to get 1.3mbs if i was lucky but now its just seems like its stuck at this even slower speed. i always get pages not loading on firefox and i have to refresh then it works but its disgusting how BT can get away with these **bleep** speeds

i have just found out the noise aswell if that helps in anyway
System Up Time 23:07:58
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoA
1097757
1693233
0
1122
25797
23:06:24
LAN
10M/100M
1620700
1027455
0
24806
1239
23:07:54
WLAN
11M/54M/130M
143576
83542
0
1491
168
23:07:33
ADSL Link
Downstream
Upstream
Connection Speed
960 kbps
448 kbps
Line Attenuation
59.0 db
30.5 db
Noise Margin
9.7 db
17.0 db

I have a problem with iCloud - i have great internet access at work, but slow internet access at home (less than 1MB/PS) and I use the full range of iCloud syncing facilities. How can i make my devices ONLY sync at work.. and not at home??

As stated above, if i go out during the day, buy an app, download a song and take 20 photo's when i get home my devices will all take 30mins to sync before i can even browse websites or check my facebook at home.
Can i set up my iCloud to only sync when i am on my work Wi-fi...?

Welcome to the Apple Community.
Not unless you stop it connecting to wifi at home.

Broadband speed dropped from 2 meg to less than di...

Hi everyone this is my first post, I am looking for some help / advice with an ongoing speed issue I have just joined BT broadband, my equipment setup is a D-Link 320 modem set in bridge mode to a cisco/Linksys E4200 router as they suit my need I only use the internet for surfing maybe the odd song / app from itunes plus online gaming through XBox live, when I first set everything up on 1/7/2011 I was getting a healthy 2,5 meg the max that my line is capable of getting, I did a another BT speed test on 3/7/2011 results below as you can see things have gone very wrong and I am getting less than dial up speed very frustrating.
Download speedachieved during the test was - 420 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :608 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
9/7/2011 I did another speed test today at 13:00 hour results below
Download speedachieved during the test was - 410 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :608 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
It has been 9 days now my equipment has been left on 24/7 but as you can see nothing has changed I know about the 10 day training period for things to settle down etc but surely I should have seen some improved by now i.e. my ip profile increasing a little
As I pulled 2,5 meg when I first set everything up does that mean my line is ok and should of stabilised by now or has my line been capped for some unknown reason
any help or advice is appreciated
many thanks
Solved!
Go to Solution.

hi yea Iv just a quiet line test and everything seems fine no noise.
I forgot to explain my equipment is connected upstairs using an ADSL approved extension cable that I bought from the BT shop as well as an I,plate, but I had the same issue with my last provider and I connected direct to the BT socket downstairs and I have been having the same issue this is why I changed to BT. Hear are the router states from last provider these were taken on 17/6/2011
ADSLValues
DescriptionThomson Livebox 2 Mini uk v7.1-h323
ManufacturerThomson
SerialNumber0812GH0WD3678CP
HardwareVersionT-E.1.0
SoftwareVersion6.3.9.6
DestinationAddressPVC: 0/38
ModulationTypeADSL_G.dmt
ATMEncapsulationVCMUX
ModemFirmwareVersionbcm96358_ADSL_PHY_A2pBT009c1.d17d
StatusUp
LinkStatusUp
LinkType PPPoA
DataPathInterleave
UpstreamAttenuation275
DownstreamAttenuation500
UpstreamNoiseMargin190
DownstreamNoiseMargin79
UpstreamMaxRate1040000
DownstreamMaxRate736
UpstreamCurrRate448
DownstreamCurrRate608
UpstreamPower121
DownstreamPower148
UpTime902134
Stats.Total.Values
LinkRetrain3
FECErrors187816
ATUCFECErrors0
HECErrors61
ATUCHECErrors0
CRCErrors163
ATUCCRCErrors0

Less than 1Mb upload speed

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