Let down by verizon

so i got the droid alittle over a year ago and about 6 months into it, it broke and my screen wouldnt work. verizon sent me a refurbished phone instead of fixing my phone or replacing it with a new phone. so now, 6 months later, the refurbished phone does the samething and verizon is saying that i dropped my insurance on my plan. i now have to buy a phone at full price cause im not up for an upgrade till march. im not an important person but this is the second time im without a phone and i have no way of being reach. i dont understand how you can hand out refurbished phones with your guarantee and they break and you guys act like its not your problem anymore cause the warranty ran out on my phone not the refurbished phone. my mother is sick and my wife is pregnant and if something would of happened and i wasnt there id a been highly **bleep** off. so now its christmas time and i have to pay full price for a phone and im not going to do it. i will wait till march and go somewhere else. there was no help offered and i feel like you guys could careless. so i will go somewhere where they do care. i have been with verizon for about 5 years now and always talked good about them but maybe i was wrong.

anastasialsmith wrote:
I, too, am unhappy.
My LG phone has had problems from day 1 since I bought it last September.  I have had the phone replaced 4 different times.
I've been calm and collected when I go into my stores, however, at this point, I am becoming very irate!  All these reps want to offer me is to upgrade my phone at a $20 early upgrade charge and remind me that I will be losing my $50 "new every 2" upgrade credit - or, give me a phone that is "certified pre-owned"....only to have that phone malfunction later down the road.
I've also called LG, they will offer nothing in dealing with this phone. 
I have finally called the customer support at verizon because I am sick and tired of these reps not doing much and these people want to do the same thing and they want to "help"  me find a new phone.  None of them are free either!
This is what I have told them so far(and because of this, has gotten me transferred numerous times because I have finally brought up a legitimate thing!) I bought this LG last September and had to pay $79.99 after my rebates.  This phone has malfunctioned several times in the past year and had to be replaced 4 times.  Yet, VZW wants me to pay $20 plus the cost of a new phone to get away from a malfunctioning piece of crap that was sold to me in the first place???  Would you do that??  I didn't think so.....
I was transferred to a "smarty pants" rep earlier today who replied, "No, I wouldn't waste my time in the store.  I would go online or call the tech support phone number and purchase a phone.  Simple as that." 
He offered to waive my $20 upgrade fee and is going to call me back tomorrow afternoon to discuss my choice in new phone(Prices are ranging from $10-$200). 
As you can see, I'm not happy and they are not getting the point. 
I am currently researching new wireless providers for my family.
Our phone bill is on average - $175 per month.  I have 4 lines.  And, I am presently looking for a smart phone along with 2 of my other lines when our lines are ready to be upgraded.  I have always paid my bill in full or over-pay for the last 4 years(except for when I lost my job, but that is another story about vzw customer service-was pd off within 2 mos of me losing my income by some miracle). 
I'm sick and tired of being treated like scum on the bottom of a shoe at this point.
Any advice is greatly appreciated. 
I think it is important to remember that the early upgrade option is more of a privelage than a recompense and the fee is to offset the missed funds from the normal upgrade time frame. Verizon Wireless does provide the appropriate scenarios to protect the phone fully, according to an individual's respective need, and offers multiple options to accommodate various extraordinary situations and needs. Utilize one of the available options- preferrably the early upgrade fee waiver, if eligible. Most do not have the luxury of having that waived.

Similar Messages

  • Am I the Only One Feeling Let Down by Creati

    I personally believe that I'm not the only one let down by Creative's recent products and support. I was the guy who'd always go around telling other people "Why get an iPod? Everyone has one, they use proprietary connectors for everything, the battery life sucks, and you get to twiddle your thumbs clockwise and counterclockwise as you go up and down."
    But not anymore.
    And no I'm not talking about boycotting apple here, I'm talking about Creative.
    I'll start off by providing a little background information about myself. I've always been heavily into music and movies. My computer consists of a Soundblaster Audigy 2 soundcard, and 600gb of RAID 0 hard dri've space. All used for games, music, and movies.
    I always loved my Soundblaster cards, even my Soundblaster li've. Then someone showed me something amazing, a 30Gb Creative MP3 player. I think it was the Zen Ztra, I'm not sure, it was a long time ago. Soon as I saw that baby I fell in love with it. It had just 0Gb less than the harddri've of the computer I owned at the time, the sound quality was amazing, and it was very easy to use.
    A good time after that, I decided to finally buy an MP3 player of my own after using a Sony ATRAC3 plus CD player for so long for my music. I went to the store and the only thing I could think of was that it had to be a Creative MP3 player. That day I ended up shelling out about 400 bucks for a 20gb Creative Zen Touch. I was wishing I found the 40gb version after that but for the amount of music I had at the time it worked very well.
    I think I owned that MP3 player for at leas 2 years or so without any problems or freezes before someone finally stole it from me. I guess that's what I get for lending it to my girlfriend but thats a different story. She agreed to buy me a new one right away. I Think she knew how much I loved creative products at the time (and how much I hated iPods) that she decided to get me a Creative MP3 player of course. She ended up getting one that I was looking at online for quite a while. The Creative Zen Vision: M, the 60gb model.
    I was a little disappointed that the battery life was nowhere near as impressi've as my old MP3 player, but with 60Gb, a gorgeous color screen, video playback, a better touchpad than the iPod (In my own opinion), and better battery life than an iPod (actual fact), I couldn't find much else not to like.
    Of course, in less than a week I started getting nothing but problems.
    While I was away on a trip the MP3 player froze twice. I had to stop at a nearby store to borrow a paperclip to reset it. The second time it froze was when the battery was getting low. After I reset it again the next screen showed "Low Battery" so I shut it off. I guess Creative thinks that everyone likes to carry a desktop computer with them when they go on trips, or that they've added enough problems to the player that they wont use up all the power till they get back. The only way you can charge it without a computer is by buying a battery charger separately, something which was included in a lot of earlier products.
    Not being able to find a "Creative" charger, I bought one designed to charge any USB device. I plugged it in, and all I got was a flashing blue light for 24 hours, which was when I finally decided to call it quits. No matter what I did it wouldn't turn on, the reset button did nothing, and all I got was a flashing blue light.
    I get home a few days later (without any good music to listen to on the way home) and plug it into my PC and get the same problem. All of this after the recommended firmware update mind you.
    I decided to do some reading on the creative forums to try and solve a problem the majority of Zen Vision and other product owners are experiencing. All I found in the forums was a large group of disappointed individuals. The only posts made by Creative staff were regarding refraining from dropping F bombs. Apparently you even have to pay for tech support?! Is this some kind of sick joke?
    The message I'm getting from this is that creative is purposely making defecti've products, not only to save money, but also make money from all the people needing tech support.
    It wouldn't surprise me if this post was deleted simply because Creative doesn't like having to face facts. Anyways, sorry for the long post, but I felt it necessary to help vent out my frustration with a company I always looked up to.
    After this experience, I will be refraining from buying any more Creative products until they clean up their problems. I'd like to hear from other people as well. I'll be boycotting this company, who's with me?

    I've never had any problems with mine ever. The only freeze I've had was from a file I recorded on tivo, cut commericals out in movie maker and then re-encoded to the lowest possible bit rate that that zens nati've resolution supports. Try turning your sensitivity in the touch pad down. Sometimes if you have it up to high you may have a chance of doing that (although I have only had slow response, instead of a freeze by doing that).
    You also have to compare to all of the other products out there: Ipod and Zune are a lot worse with pathetic little problems (annoyances). I didn't pay for tech support?

  • Itunes 9 a let-down, app store browser user-unfriendly?

    Hi,
    maybe I'm just missing something, but I find that that the new version is a let down. It's slow as ever and the appstore page is totally cluttered. There's so much talk of the endless number of applications that have been developed for the iphone. But finding what you're looking for can be a right pain, because the start page shows nothing but the most popular ones and the browser is in my opinion really user-unfriendly.
    First you need to select app store, then click on a category, wait a while and eventually the list builds up right in front of you. But take a closer look and you'll see that a. the table is the same as for mp3/songs (trackname, released, genre (I am using the German version and don't know the English equivalent).
    Next you select a line if you see something that catches your eye and would love to get more details, but there are none. Do a right click on the same line and the a window will pop up that makes a lot of sense for mp3s (the one with trackname, tracknumber, album name, realease date, cover picture etc) but is utterly useless if you're looking for an application. Wouldn't it make sense to show the details of the application in a pop-up window, although, sure this could also be implemented in a different way.
    In any case it goes from bad to worse, because say you double-clicked on a line, read the application description, and decided it's not what you're looking for - how do you get back to the previous list?
    Easy you think. Just click the little arrow in the top left of the app store window, but truth is the arrow takes you back to the very front page of the app store, which means that you have to select brows from the quick links section and so on and so forth one more time. It wouldn't be so bad if Itunes weren't so sluggish.
    Any help or ideas appreciated.
    Regards
    Stephan

    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    The purpose of the test is to determine whether your problem is caused by third-party system modifications that load automatically at startup or login. 
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
    Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    When you see the gray Apple logo, release the shift key.
    If you are prompted to log in, type your password, and then hold down the shift key again as you click  Log in.
    *Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.  The next normal boot may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • Let down by BT

    Hi, I recently ordered BT Infinity and had to have a phone line installed. BT gave me a date for this and i booked the time off work. The BT engineer turned up and after half hour of tinkering he informed me he couldnt do the job but would send some one out who could. Im not sure why he couldnt connect a line to my house, as the other six properties in my row all have lines.
    I then waited for the next engineer but no one turned up. I then got in con BT and they appolagised and said they would give me a new date for installation. I then recieved a text message saying they would install my phone line, internet and tv package the following Friday (29/8/14 - today) in the morning between 8am and 1pm. I booked the morning off work and waited for the engineer to arrive. At 12:15 no one had arrived so i used the chat option to find out where the engineer was, i text chatted to a representative and they put me through to some one else via my mobile phone and they told me the engineer had been held up on a previous job but would get to me shortly. I then phoned my boss up and booked the afternoon off work.
    At 14:30 no engineer had turned up, so again i used text chat to ask why. The BT rep then told me that no appointment had been made even though i have proof of the appointment on my phone via a text message. I asked could they put me through to the cancellation team and spoke to a nice chap called Patrick. He was appalled by the way i had been treated and cancelled my order for me.
    I not only feel let down by BT but I've also lost a day and a half of pay (over £150) because of their incompetence.
    Since my cancellation Ive not heard off them, either by phone or email. A written appology would have been nice.

    Hi Bluebird27,
    Welcome and thanks for posting.
    I'm sorry for the time it's taking to get your service connected.  Have you spoken with anyone since you posted this?  If not, I'll be happy to check this out from here.
    Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
    Cheers,
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Let down

    Levels of service  from HP
    I ordered a hp914c which was to be a main Christmas present ,i filled in all the information and got back a conformation email saying it was ordered and on the way there is a tracking system on the order which is useless  after checking for a few days nothing was moving so contacting hp service the system had not prodused the details no contact from hp to say there was a problem ,i then ordered the second time hoping that it was in time but no it was out of stock so far so bad for hp we then left it to the 12 days with no words from hp saying still out of stock i looked over the web to and found every body had plenty of stock  to my mind hp must not need costumers because it was of no concern that there costumer been let down  i have bought from hp in the past but now time to look fro reliability and better costumer service

    Thank you for visiting the HP Support Forums. This forum is to leave feedback and suggestions directly relating to these message boards. If you have feedback for HP about their products or services, please use the link below:
    http://welcome.hp.com/country/us/en/wwcontact_us.html
    This is a user-to-user community, and not a venue to receive direct help or feedback from HP. If you have any further questions or concerns, please feel free to send me a Private Message.
    Thanks!
    Clicking the "Kudos star" to the left is a great way to say thanks!
    When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!
    Rules of Participation

  • Let down by Creative Customer Supp

    [size="2" face="Tahoma">My daughter received a Creative Zen Vision M which was purchased in November?and the screen went faulty with the colour dissapearing on the video. We called the customer support in Ireland and followed all the instructions and it was not corrected so they asked for?it to be returned. She did this and duly an e-mail was sent to say that it had been replaced and was being sent by Parceline. Parceline tried to deli'ver it today but no one was in so my brother in law collected it. The parcel was undamaged.[size="2" face="Tahoma">Now the real issue starts when I spoke to my daughter and asked if it was ok she was very upset and stated that the replacement player had quite a number of scratches and a small dent imperfection in the case. Now I can only presume that this is a refurbished product and my daughter was in tears on the phone to us. May I say that I am disgusted that Creative should treat there customers in this way and that a player that was approximately 2 weeks old and that she had saved up towards is replaced by a inferior product. The?[size="2" face="Tahoma">RMA No. is?6375438. Today I received an e-mail from?Andrew Killeen about a survey could anyone give me his e-mail so that I can discuss this issue with him.[size="2" face="Tahoma">May I say that the Customer Support team in Ireland were very helpful and polite when I spoke to them but they?and Creative have been totally let down by this treatment of customers and this has tarnished the name of Creative as far as I am concerned.?

    I sent a copy of my post to Customer Services and received response as follows. My comments are shown in bold.
    Dear Richard,
    I'm very sorry to hear this.
    When it comes to our replacement procedures, we always recommend our customers to go back to the shop if a product fails or if they're for any reason unhappy with it within the first 30 days. This was not practical at the time and I did not believe that by returning it to Creative that you would receive inferior warranty terms to returning it ot the shop.?The faulty unit was sent to our depot in the U.K., and a replacement was shipped here from Dublin upon receipt. This means that we have not yet received your unit, we have not seen it, and we are therefore
    unfortunately unable to guarantee that the replacement looks exactly the same. Surely Creative should at least give the customer the chance to have there unit inspected and repaired this means that you could send a unit back which may not even have a fault or a easily remedied fault and it is replaced with a far inferior product. Perhaps Creative should make customers aware that when they buy a new product if it goes faulty that it will be replaced by?a refurbished item therefore it may be as well to buy a refurbished product in the first place.
    As long as the product is 2 weeks old she's as far as we're concerned absolutely entitled to a brand new unit. This does however depend on the store and their return policies.
    As this is the technical support department, we can replace faulty units. We have no possibility of sending out new players, this is always done by the shop. The faulty unit is replaced with a refurbished one. This is also why we recommend going back to the store within the first 30 days. Why do Creative not stress this issue when you call them and be completely up front when calling them. In effect Creative are offering an inferior warranty as manufacturer to the shop that is selling it. At least Creative could make the customer aware of why the product is a refurbished one in the first place if a fault existed?what it was and what is actually the age of the second hand unit.
    When all this is said you are NOT supposed to receive a unit with, and I quote, "quite a number of scratches and a small dent imperfection in the case". The unit might have been damaged in transit, or a mistake has?been done while packing the unit. The package arri'ved undamaged so how can scratches appear to an item whichis in a box and packaged it would appear that Creative need to tighten up on there checking procedure.
    What we can do in this case is to collect the unit and ship a new replacement. To do this I would need the serial number of the unit you received from us. Surely this will not be a new one but another refurbished one.?I understand that you are very upset with the service we have provided, and this is something we take very seriously. I would therefore also ask you to get back to us with information on who you have been dealing with and how they have mistreated you. I dont believe that anywhere did I state that I was mistreated by any Creative employee in fact I complemented the PERSONNEL on the way they dealt with the problem.
    The fact that you are "disgusted that Creative should treat there customers in this way" and that "this treatment of customers and this?has tarnished the name of Creative" is something we definitely need to
    go further with. Creative stri'ves to provide the best possible customer support and we will not tolerate any of our customers to be treated in this way. This appears to be tolerated by Creative by the company policy in the first place.
    Please get back to me as soon as possible, and I'll arrange for the collection and replacement of the unit you have received. I will also bring this matter to the attention of our management team. The management must be aware of this sort of matter as it is them that that are primary in making company policy in the first place.
    Please accept our sincerest apologies once again for any inconvenience caused. I dont think that sincerest apologies are acceptable in such issues as this.
    Please be aware that Creative have made one teenage customer very disenchanted with the company and the product after the complements that she has made concerning the staff that you employ. The only part that has not been answered as yet is Andrew Killeen's e-mail address and if anybody can make me aware of anyone high up in Creative that I can contact I would be most obliged.

  • PSCS3 Extended - a let down

    I purchased PSCS3 Extended because it looked like it would really be great.
    I'm an architect and I was really looking forward to the measurement tool... I have to measure things off of job site pics all the time.
    I have to say the measurement tool in PSCS3 Extended is deeply disappointing... it's so primitive feeling and basically kinda useless.
    I should be able to more easily display change the way the measurements are given... if I want it in inches it's kind of awkward the way it currently works.
    I should be able to highlight an area with the marquee tool and have it tell me the area quickly... it's just really not what I was hoping for. If the developers of Pshop are listening... please get this up to the level I've come to expect from Pshop - I've been using Photoshop since 1990... after 18 years I still don't have an easy way to measure something in a picture. :? What are you guys doing?
    Also, I do some web work, and want to edit .gifs
    I SIMPLY CANNOT BELIEVE THAT PSCS3 CANNOT HELP ME EDIT ANIMATED GIFS!?!!? COME ON!!!! PLEASE!!! I can now open an .mov file... and edit THAT... but NOT AN ANIMATED GIF?! PSCS3 costs HOW MUCH?!
    So I found an absolutely free program on the web that basically makes PSCS3 look like a joke when it comes to editing animated .gifs... this is to Adobe's shame.
    Hope you guys can fix this in the next version.
    I used to tell everyone... "the only progam I work in that is near perfect is Photoshop" well... someone's let me down this time around... deeply.
    Lastly, your forums are a mess, and also very primitive. Has Adobe become so big now that it's becoming clumsy and obsolete?
    I have VERY high expectations from you...

    > typing a > and copy/pasting someone's text into the message is not the same thing as a quick quote.
    true, but i think it's quicker than looking for a [Quote] button hidden somewhere on a page.
    >where are the instructions to tell me how to do this?
    straight html...
    <img src='http://milbut.org/smilies/rolleyes1.gif'>
    >Do I need to know raw HTML in order to post an image to Adobe forums?
    there ya go! :)
    >nor does the standard (for most forums, anyway) format for url referencing work
    no. just post the url. the forum software will automatically take any string starting with http:// to an anchor <A> tag.
    it's customary to format a long link with shorter text so not to break the forum formatting.
    <a href="http://somereallylonglink.com">some short text</a>
    >(what happens if you're new to the forum and it's quirks)?
    you ask and someone tells you. we were all new here at some time. you come in looking for something then soon find out that questions are asked (by others) and answered here often before you knew you had them. the people here - while they rarely take any shiete from anyone - are real professionals using ps daily in professional markets. nothing beats experiences when you need to learn something or have something explained to you. you hang out for a while, answer a couple of easy questions if and when you can (or not) and bingo, you're learning (if you're not careful! ;))
    >I can not open an already created multilayered animated .gif with pscs3 alone, have it layered, show up in the animated timeline, and edit it easily... or can I?
    I know some of the functionality of image ready was lost with cs3 and many of us are pissed off at that, but you should be able to (forgive me i'm not at my ps computer) import it as a movie file (i think), and when it shows file name, type in "*.*" or "*.gif" and the gifs will show in the file open dialog. you should be able to open it from there.
    > One - of many - great things about this forum is the simple fact that the text doesn't extend all across the screen. I've seen people complain about "wasted real estate", but the simple truth is that this makes it much easier on the eye. It's just easier to read.
    that's a great point freeagent!

  • Really let down by the customer service today.....

    Hey Best Buy,
    I called the 1888 number but I'm not sure if it will get to corporate or not.  And like others on this board I've read that a lot of corporate members patrol around these boards so I wanted to let everyone know my story here.  Me and the fiance recently moved to Carbondale, IL for her first year of medical school.  While moving we have been planning about big purchases to make to "spruce up" the new living space.  When we moved we had gotten a 10 percent off coupon from best buy and thought "wow that would be perfect to buy a new tv with in the future".  Long story short while moving I was dumb and left my Tivo remote back at the old place, So i coulddn't control my tivo box at all. We had gone to Best Buy to browse Tivo Remotes only to find out they didn't carry them any longer but had Universal Remotes that would work.  We found the Harmony 650 that was priced at 79.99, as we went to the counter my fiance stated we could price match amazon for 59.99.  So we decided to do that and then use our 10 percent off coupon to help offset the cost since the tv down the road. 
    Well we got home and the remote didn't work with the tivo box as well as we wanted, so we ended up purchasing a new remote from tivo online.  The problem came on our way back to best buy.  After looking over the reciept we noticed it had said "12.00 off price match and 8.00 off coupon".  So basically we didn't need to use the 10 percent off coupon because it used that coupon within the price match.  I pointed this out while we were returning it and stated, I really wish I woulda been informed of this when we were ringing out, because we used the coupon for nothing and I woulda used it for a tv down the road (reason we are not buying one now is becasue we are waiting for vizios version of the 4k tv)  So after the nice lady who did our return stated she wasn't sure what to do and she understood what we were saying, she got her team leader "Brandon"  and Brandon pretty much told us "Well yeah we dont get those very often so we didn't know"  and im thinking "you dont get coupons often.  Long story short he was extremely rude to us, giving off a manner of "I really don't care about your problems"  I can't believe best buy has someone in a leader position who has an attitude like that.  My fiance just looked at me after he went to get  his GM like "wow does he really work for best buy".  The GM Paul stated that he couldn't reissue us another 10 percent off coupon because its marketing that does it and not the stores.  But said the coupon is only valid for small appliances (which i later found out is not true)  I called the 1888 number and voiced my problems from a nice lady who said she would let the complaint go through the chain of command and offer me a 10 dollar gift card.   Which I appreciate and is nice.  But it doesn't help the fact that I'm out a 10 percent off coupon that I could of saved almost 100 dollars off a tv.  That a team leader was extremely rude, the GM told me the wrong information about the coupon, or the fact that the cashier never warned me about not being able to use both at the sametime therefore I was basically throwing my coupon away at the time. 
    Sorry for the long drawn out message.... I moved from Edwardsville, IL and the Best Buy up there always gave me good service and never misled me like the one down here in Carbondale, IL.  I'm disappointed in Best Buy, as a rewards member and someone who holds a credit card with them.  I'm having doubts about making future purchases there.  Maybe its time to stick with Amazon... I dunno.... :/

    Hello bluesfan1700,
    Congratulations on your new home, and welcome to the forum!
    As exciting as moving into a new place is, it can be stressful when you’re trying coordinate everything just right. Having just moved myself, I know that you can’t always plan for the unexpected and sometimes you find yourself wanting an item that you never even realized you needed until you’ve settled in, so it’s nice to hear that you had a 10% mover’s coupon in case that happened.  It’s disappointing though that something went wrong during your purchase causing it to not add properly, and I’m sorry for the frustration you’ve endured while trying to work this out.
    As I’m sure you know now, our Low Price Guarantee does have some exclusions and this includes all coupon offers. This means that as you chose to price match your new universal remote with one of our online competitors, this would disqualify your purchase from your mover’s coupon. It sounds like something went wrong though if our associate applied both, so I looked through your account using the email address located on the forum. I see that you have an open case with Jessica from our customer service team and she’s actively acting working with local management to see what options we may have available from here.
    Please know that I’ve contacted Jessica and let her know that you are looking for an update. She should be in touch with you soon, but if you don’t hear from her, please don’t hesitate to let me know and I’ll be glad to help.
    Best wishes,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • A HUGE LET DOWN - FCP 5.04 update

    Come on Apple - WHEN are you going to support HDV 25P capture for those of us working in PAL. Then it would be easier to shoot and edit in HDV and down-res to SD-PAL without any frame rate conversion issues.
    The Lumiere HD thing just isnt good enough, its not stable and its a huge crappy workaround for something that should be so simple. I've had nothing but hassle with it after 7 intensive days of trying.
    I'm either facing the purchase of a component in card (Kona) or - god forbid - a windows box with premiere and the cineform plugin.
    Basucally I cant believe Apple is so far behind with FCP, or maybe those of us trying to integrate 25p in FCP don't matter.

    Yeah, well, I don't show off as much as I'd LIKE to. I have too many secrets I can't let out and all that.
    BUT...I do get to edit a major MAJOR History Channel show from my house and it will be in HD, and we got access to footage from a camera that hasn't been released yet so that we could test it with the network. Sorry, I can't mention the camera Nor that we will be buying two of them.
    #8 External Monitor Viewing.
    Shane's Stock Answer #8:
    A simple path is mac > firewire > camera or deck > rca cables > tv
    Then start up your camera and tv, then open fcp.
    Then go View > External video > all frames
    Video playback should be Apple firewire NTSC (If you are using an NTSC set)
    Audio playback should be Audio follows Video
    Techinially, this should send synched video to your TV
    If for some reason you can't view your timeline on your external monitor, there are a few things to try:
    1) Make sure that the camera/deck is connected and powered on BEFORE you open FCP.
    2) In the Final Cut Pro menu select AUDIO/VIDEO Preferences and make sure your signal is being sent out thru Firewire DV.
    3) Go to the menu and select VIEW>EXTERNAL>ALL FRAMES.
    4) Click in the % box above the image and select FIT TO WINDOW.
    5) Go to VIEW->refresh A/V devices
    6) Make sure the Log & Capture window is closed
    If you want it to play in both the canvas and the external monitor you need to go to the FINAL CUT PRO menu and select AUDIO/VIDIO settings and make sure MIRROR ON DESKTOP is selected under the PLAYBACK OUTPUT section
    Shane
    "There's no need to fear, UNDERDOG is here!"

  • Let down by lack of BT infinity

    I swapped back to BT from Talk Talk yesterday.
    Phone line is live but Infinity not connected....
    I rang last night after midnight and was assured it would be live today.
    On ringing back today I was told it won't be before Friday.
    The lack of trustworthy info is unacceptable - time frame shifting so I have no confidence at all.
    Meantime losing money as unable to work from home.
    I will look at cancelling service should this not be sorted this week and will consider BT to have failed to deliver a fit for service product.

    Hi SJJ,
    Welcome to the forum and thanks for posting!
    I'm sorry for the problems you're having since transferring your services back over to us.  I'm happy to help get things sorted from here.
    Click on my username and under the "about me" section you'll see the link to get in touch with us.  Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
    All the best,
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Core Switch or Router down in Verizon's network

    I tried to communicate this to three different supports and i have spent the whole saturday trying to explain what's going on with no avail...
    Below are the TRacert commands for two different websites : PAcket number 4 fails.... 
    C:\Users\Administrator>tracert www.yahoo.com
    Tracing route to any-fp3-real.wa1.b.yahoo.com [98.139.180.149]
    over a maximum of 30 hops:
    1 <1 ms <1 ms <1 ms dslrouter.westell.com [192.168.1.1]
    2 36 ms 35 ms 35 ms 10.5.94.1
    3 38 ms 35 ms 38 ms P0-3-1-0.CMDNNJ-LCR-21.verizon-gni.net [130.81.1
    95.104]
    4 * * * Request timed out.
    5 93 ms 55 ms 49 ms xe-3-1-1-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net
    [130.81.23.155]
    6 50 ms 47 ms 47 ms so-6-0-0-0.ASH-PEER-RTR1-re1.verizon-gni.net [13
    0.81.10.90]
    7 46 ms 47 ms 47 ms 130.81.15.10
    8 45 ms 47 ms 45 ms ae-6.pat2.dce.yahoo.com [216.115.102.176]
    etc
    Trace complete.
    Again with Facebook : 
    Tracing route to www.facebook.com [69.171.224.14]
    over a maximum of 30 hops:
    1 <1 ms <1 ms <1 ms dslrouter.westell.com [192.168.1.1]
    2 36 ms 35 ms 35 ms 10.5.94.1
    3 37 ms 37 ms 35 ms P0-3-0-0.CMDNNJ-LCR-21.verizon-gni.net [130.81.1
    93.248]
    4 * * * Request timed out.
    5 47 ms 47 ms 47 ms so-12-0-0-0.NY325-BB-RTR1.verizon-gni.net [130.8
    1.17.6]
    6 48 ms 47 ms 49 ms 204.255.168.194
    7 48 ms 47 ms 47 ms ae4-40G.scr4.NYC1.gblx.net [67.16.134.161]
    8 118 ms 117 ms 119 ms xe5-0-0-10G.scr4.SNV2.gblx.net [67.17.95.138]
    9 116 ms 115 ms 122 ms e5-3-40G.ar5.SJC2.gblx.net [67.17.72.14]
    10 125 ms 119 ms 119 ms 64.208.158.30

    #1 What is the model of your Westell?
    #2 If you have a separate router: What is the brand and model of it?
    #3 What software firewall is on your computer?
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • Mac Mini is a let down

    Got a phone call from my family again, seems like they are having more trouble with the Mac Mini.
    I downloaded some demos to my flash-drive using my PC, my connection is faster on my laptop, can download Halo Demo in a few minutes, much faster than what my family has, 56k, with the Mac Mini, it is still as slow as downloading anything when they used their old iMac.
    Anyway, I gave them a demo of Halo and they said there was a message saying something like, "not enough room, 150 MB is needed" and I guess from what they told me, the Mac Mini they got had only 1 GB of hard drive memory, which is pretty low, I mean no wonder, it is a "mini" computer, but I still expected more. I am kind of disappointed for them.
    To make things work, I guess they also need the admin password, which I suppose I kind of subtly suggested for security reasons, as so they do not accidentally install/download anything that could hurt their computer, or them.
    On top of all that is their mail is still not working and it took them like 2 hours to get it working.
    The biggest issue now however is they need to install OS 9 and the Mac Mini did not come with OS 9.
    WHAT IS UP WITH THAT???
    SINCE WHEN DID APPLE DENY OS 9???
    THAT WAS STANDARD IN MY DAY.
    Geeze, Apple.
    Perhaps I can use the iBook CDs or something. I am too tired to think straight now. Somebody please help me with these problems. In the meantime I will see if I can get over to them and take a look at it myself.
    Emperor Remus

    You are correct. The program that they attempted to install was Starcraft and Starcraft: Brood War. I purchased the game nearly 8 years ago and the CD still works fine because I installed it a few days ago on the PC laptop I am using. I managed to get all the updates needed from Battle.net. I gave the CDs to them so they can play against me and prepare for the upcoming release of Starcraft 2. W00t! Starcraft 2!
    Apparently however Starcraft is "so old" that it needs to be run on Mac OS 9 or at least needs to be run on Mac OS 9 while running Mac OS X, in a manner of speaking, where you click on an Mac OS 9 application and then that window box shows that Mac OS 9 is loading, all while on the Mac OS X desktop.
    There is that possibility it might screw up the Mac Mini, however I do not see why, because I did something like this similar, but with an iBook and it worked perfectly. Then again, Mac Minis are NOT iBooks.
    You assume correctly, they get internet through the phone line which goes into a router box and the ethernet cord comes out and connects to the Mac Mini. Which is strange, I thought the Mac Mini DID come with an internal modem...however I should know better, hence the name "mini". The Mac Mini appears to be a MINOR step up from their old iMac, which one of them uses for writing word documents or something. Speaking of which, I found out when I first looked at the Mac Mini when I visited them that Apple did not include any word software, like Appleworks or Clarisworks.
    God, Apple is getting sloppy. Good thing the Mac Mini was a GIFT. I would hate to be a poor sap to actually purchase the piece of poop, NO OFFENSE!!!
    WHAT!? I never said their e-mail was working. It is still NOT working. Well it is really the MAIL on the Mac Mini that is not working, same thing, they can not access their e-mail.
    http://discussions.apple.com/thread.jspa?threadID=1548480&tstart=0
    OR look at this:
    My family's Mac Mini Mac OS 10.5 mail is not working. From what the told me, something happened to the mail icon and it was replaced by a question mark. One day the mail icon stopped working. They attempted to reinstall the software using the CDs that came with the Mac Mini, but it did not work.
    In addition, I talked to them earlier about upgrading to 10.5.3, but I presume that this mail problem is getting in the way of that, because they said they tried to download 10.5.1 but the site would not let them, or something like that.
    Emperor Remus

  • IPhone 2.0 Update let down on original iPhone!!!

    APPLE, YOU HAVE TO BE KIDDING ME!!! HAS ANYONE NOT NOTICED THAT THE SPEAKER VOLUME FOR YOUR IPOD ON THE ORIGINAL IPHONE HAS GOTTEN MUCH MUCH LOWER?
    I NOW HAVE TO PUT MY EAR UP TO IT TO LISTEN TO THE SONG! WOW, IT IS SOOOO LOW?
    AM I ALONE? SO ANNOYING!!!

    Sad news. This happened to me long ago when I upgraded from 1.1.1 to 1.1.4 .. the volume just disappeared. I took it to the Apple store where the Genius said he'd never seen that happen before. He spent about 3 minutes testing the phone then ..
    gave me a brand new one. He said that somehow the update had affected the volume somehow, he didn't know.
    All that to say, after that experience I was leary about upgrading to 2.0 but I did it yesterday and wouldn't you know it .. I can barely hear the ipod or anything again. Apparently this is a rare condition that happens to only a small group of iPhone owners. My warranty expires in August so I'm scheduling an appointment at our Apple store. Hopefully they'll give me a 3G phone. I imagine that's what they'd have to give me if they don't sell the old ones anymore. I suggest that you make an appointment at your Apple store too. Take the phone in, let them listen to the volume .. perhaps this is all good news if we get brand new 3G phones for free.

  • Countryside users let down again - slower connecti...

    and ofcourse becuase we dont make enough money for them we will suffer with slow connections for ever more.
    And i have bt vision, which is a joke. As soon as we want to download a movie you can forget about the connection speed. With 3 pc users in the house plus bt vision trying to download a movie I might as well be in north Africa !
    my exchange is Burghill, in Herefordshire and the chances of us getting upgraded to infinity are slim to none at all.
    As much as I want to complain about the service I am getting, the terms and conditions leave me snookered paying the same price as someone with a 20 mb connection and not even getting 3 mb. No one gives a **bleep** about it, and so my little rant only serves to make myself feel better by getting it off my chest lol.

    Hi could you try the things listed below then someone here ma be able to advise how to improve your speed speedtest .net has been giving strange results recently I have tried it twice today and out of 4 different testers speedtest .net has shown half the speed of the others
    If you post the full stats from your router
    For homehub – type 192.168.1.254 into your browser
    Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
    Click on More Details and then post the full results.
    And post the full results from http://speedtester.bt.com/
    then someone may be able to help and offer more advice.
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • (not charging) - Apple support let down. Help?

    I have a 2.4 GHz Intel Core 2 Duo running 10.5.7
    Recently the macbook stopped charging the battery. I have multiple adapters, none of which charge the battery.
    The macbook is just out of warranty when this happened. I called apple regarding it, was told this was one time call they'd allow without charging and was told to reset the pram/smc. Neither did anything. Battery would still not charge and when the adapter is plugged in it said (not charging). Apple rep said to purchase new battery over the phone and all would be be good. I ask specifically if there could be other damage internally - they denied that as a possibility.
    Fastforward to purchasing new battery for macbook. Return home and battery has 30% charge out of the box. Plug in adapter = (not charging)
    Can anybody offer any solution that may help my problem. I am really frustrated I have to go return a new battery and prbably pay the restocking fee for opening it because of the misdirection from apple support.

    You know, I would like to think that they would have been that helpful but actually i found resolution in this thread:
    http://discussions.apple.com/thread.jspa?threadID=2115121&tstart=0
    I followed iyacyas notion that maybe the dc connector was damaged, but rather than purchase a new one, i disassembled my macbook down to the dc connector and completely removed it. I did a quick air blow on all the parts and then reassembled... Now i got an orange/green light and charging battery!
    Too bad about the restocking fee though but atleast there is some relief!

Maybe you are looking for