Level 1 notification not working on q10

I am unable to get level 1 notifications working on my Q10. They are working on my z10. The only difference between the two is the q10 is my work phone on BES10. Is there something else that needs to be done with BES10? I even tried to get them working on just my Gmail account but no luck.

Instructions for Level 1 Priority Messages and Notifications are here
http://docs.blackberry.com/en/smartphone_users/deliverables/61550/mwa1372084676021.jsp
and
http://helpblog.blackberry.com/2014/03/how-to-create-a-level-1-alert-using-blackberry-10-os-version-...
Mike

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