LF official support, Lenovo G780 defect

Hello everyone.
Writing here in desperation since I don't know where to turn to. I'm angry, desperate and disappointed.
Some time in september I bought a Lenovo G780 i5-3230M laptop. After a while there were problems, mainly the fact that the screen stopped workingi in certain conditions. In November I sent it to the place i bought it from, they returned it to me, thinking its fixed, it wasn't.
I sent it back and on December 3rd a journey started, which hasn't ended still. I live in Bulgaria, the laptop was sent to Poland (because there wasnt a service center here) I think 3 times and they always return it unchanged. A service center opened in Bulgaria, where we were supposed to send it, and when we did, they said that the problem cannot be fixed anytime soon "due to objective reasons".
I am disappointed in the customer service, especially due to the fact that on the phone they said they would replace it the last time it was sent to Poland. I've owned this laptop for 7 months and have used it for two. Since Bulgarian Lenovo branch won't be of any help I'm looking for some official support e-mail or phone or whatever because I've been doing everything on my Acer Aspire netbook for 4, almost 5 months now and it's not comfortable to use for a main computer. If anyone knows of such a contact or has any advice, please help, I don't want to have to "force" my legal rights.
TL;DR Is there an official customer support email (NOT LOCAL) where i can direct complaints and seek support.
Thank you all for your time.
P.S. This same topic is in the Lenovo 3000 subforum, because I didn't realize there was a general discussion subforum. If a moderator can delete that topic, I woul be grateful.

Hello
Replying to Solid_Cruver
Looking at the eightforum example you will see that a product key is needed. This is what johnnyk715
is stating: Windows 8 OEM on G780, also my case, does not have the Product Key available.
I have asked Microsoft directly whether Windows 8 OEM can perform reset refresh without Installation CD and without
Product key as the case of buying Windows OEM machines, and it was stated
Quote
to perform reset\refresh you need Operating System disc and you need Product key for activating Operating System.
I would suggest you to contact Lenovo support team for assistance. They should be able to provide you the Operating System disc and product key for the same.
http://forums.lenovo.com/
End quote
Do you know where can I get this Windows 8 Operating System disk and product key of my new G780 machine?
By the way Unfortunately I split already the Windows8_OS partition, therefore I am not sure I can still use the Onekey restore by Lenovo.
Thanks

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Lenovo g780 polish instead of english windows and problems

Hello
One week ago i bought a lenovo g780 laptop. I turned it on and although in the website of the store i bought it (e-shop Greece) says that it comes with windows 8 english , mine was with polish windows....
I contected them and they told me that now with windows 8 you can change the language packs so there is no problem. Really... i knews that but the problem was... how i am supposed install windows 8 when the isntaller was in Polish. Anyway after 2 hours with another laptop next to me translating from google i managed to install it and go to control panel.
I changed the language and i thought my problems was solved but... some things were still in polish. Some others some times were in english and other times randomly in polish. For example when i was right clicking on desktop one time i could see "graphic properties" and the next time it was in polish.
I contacted them again and they told me that it is not their fault and if i want someone to blame that should be lenovo and microsoft. Microsoft for opening language packaged and lenovo for giving them products with whatever version of windows 8. They told me that they have an image of english version of my laptop and they could replace it.
So i went there and came back home after 2 hours. But... an image ... is an image right? It supposed to be the same as the polish version. But it wasn't... The first time i log in windows i get an error message. I can't remember
the exact message but it had something to do with "theater something". That message never shown up again. Only the first time.
After that i tried to disable my touchpad. In the polish version i had an option to disable it when a usb mouse device was plugged in. Now the only way to disable it is to ... "disable it" . Also when i click moodpad or pressure graph i get an error message saying "sorry this program requires a synaptics touchpad and the synaptics pointer device driver. What was giving me the option to disable touchpad only when i had a usb mouse? How i can get it back? Also the lenovo features are not the same with the ones i had in the polish version. Some things are missing. Some other things are not installed but they are in a folder with the installation. (mcafee for example).
I know that those are not real problems and most of the things can be fixed if i start searching but this is not the case right? I bought a laptop with windows 8 ENGLISH version. Not polish not chinese not russian. The shop i bought it blames you and they told me the can't change the product description from their website because the description comes from you. So what's the truth? Should i go back to the store and start screaming this time or things is like they say/

Hi Novikor42,
The order to re-install the driver is already sorted out in our Support Website; please download the drivers or all of them at a time from our website and install directly which will replace the drivers in the computer that are already installed. Below is the link to steps to download the drivers:
How do I use "My Download List"?
Do post us back for further queries.
Best Regards
Shiva Kumar
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Lenovo g780 is very slow with Windows 7

Hello all forum users, please help me with my big problem.
I have Lenovo g780 from 3 months. I`m really supprised, becouse i have the best version (model 20138) and for me is really slow. When i boot up it takes more like 5 min. Looking for wirless more like 3 min. I reinstalled windows and update all drivers from lenovo site but is still this same. Please help me somehow.
Procesor: Intel(R) Core(TM) i7-3632QM CPU @ 2.20Ghz
RAM 16 GB
HD- 1TB

Hi Anomus,
I’m sorry to hear that the issue persists even after performing OSRI (Operating System Re-Install), this confirms that this might be hardware related. I would Strongly Suggest Calling Technical Support for Assistance to get the details of nearest Authorized Service Center to get the issue analyzed.
Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.
Do post us back for further queries.
Best Regards
Shiva Kumar
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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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Re: Lenovo G780 freezes

I just want to say to all of you that this is more than unacceptable.I see that you view this thread (96 views) and still no answer.This is an official forum of Lenovo and when someone requests help you should answer him.I am more than sure that you people know the solution but keeping it quiet and not helping me just clears it all out for me that you are ignorant.I can't even comment how pathetic that is of you.

darkos,
Please remember that this is a peer-to-peer forum. There is some Lenovo presence but primarily it is users helping each other.
If you haven't had a reply to your post it probably means that other users who have seen it don't have a suggestion for you. Hopefully someone with a similar experience will see your thread. Since it's the weekend there isn't as much traffic as usual. You may get more views (and hopefully some suggestions) during the week.
Quickly bumping your thread and complaining that other users aren't helping you probably won't improve your chances of getting help here. If you require Lenovo support, please contact support in your region:
http://support.lenovo.com/us/en/supportphonelist_alt1
Thanks for understanding,
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Audio not working after Windows 10 upgrade (Lenovo G780)

After my upgrade to Windows 10 on my Lenovo G780, it seems like my audio isn't functioning anymore. I tried to plug in my headset as well to check if I had audio coming through that, but it does not appear in the Playback Devices window when plugged. The laptop comes with Conexant SmartAudio HD and also lists High Definition Audio Device under Device Manager. Could anyone help me out and let me know if there's some problem I am overseeing. I found a page that has some Conexant software for windows 10 but I am not sure if they are updated drivers or if they even support my machine (the page does not list support for G780). Any help would be appreciated. Thank You.

Well, it has been a long road on the Win 10 upgrade. At first I got the same error message as above, but after deleting the Dolby Advanced Audio v2 in Win 10 using Control Panel Programs and Features and rebooting, I got into the continual BSOD upon reboot. Here are the steps I took to at least get stable on Windows 10. First, I rolled back to Windows 8.1 using the advanced feature in the BSOD recovery options. Once back in Win 8.1, I deleted the Dolby Advanced Audio v2 using Add/Remove Programs in Control Panel. Then I downloaded the Win 10 update and re-installed it. Once that completed, I updated the Intel Graphics driver under the display adapters (on my G780 it is an Intel HD Graphics 4000, and the driver can be found at https://downloadcenter.intel.com/). Currently I am running version 10.18.10.4252 for my machine. Then, under the Device Manager, I updated the Conexant SmartAudio HD driver under the Sound, video, and game controllers. That driver is currently at 8.66.4.50 and was automatically downloaded from the web when I requested to update driver. I also changed several others settings such as Notify to schedule restart after updates are installed instead of automatic (under Settings --> Update & Security --> Advanced Options) and Do you want Windows to download driver software and realistic icons for your devices? --> No, let me choose what to do, never install driver software from Windows Update. After that, I shut down the machine, waited a moment and booted back up. I have no idea why this helped or if it is overkill, but I am stable and running without a fear of rebooting now. Hope this helps if someone else is having this same issue.

Official 2009 Lenovo T61/T61p Nvidia Video Drivers: Please Consider One Last Update for the Road

The title of this new thread says it all ..... 3 years since the last offical Lenovo T61/T61p Nvidia Video Driver Package release ..... a virtual lifetime in computer science years.
I'm looking for advice on how to best lobby the technical folks at Lenovo (by phone or here on the Forums) for one last official Lenovo "Nvidia" video driver update for our T61 and T61p units.
Lenovo's most current "ancient" 2009 Nvidia driver packages (found here),
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS001342
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS003876
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS003605
all leave quite a bit of 3D (and some 2D) performance laying out there on the table based on my own testing with current modern Nvidia reference drivers on a cloned test mule hard drive (and never once crashed with the newer Nvidia reference drivers under WinXP 32-bit or Win7 32 bit).
Most all the major 3D gaming benchmarks were nearly doubled, and most importantly, my real world qualitative performance experience seemed even greater than the nearly doubled quantitative benchmark results.
I'm wondering if starting this new thread would be of any benefit to encourage the good folks at Lenovo to consider one last update after 3+ years?
Before I go to the trouble of posting my results, it is my hope that Lenovo could simply try the latest Nvidia reference drivers for themselves, tweak them (if even necessary) and then issue one last offical T61/T61p Nivida driver package update for the road .... hundreds of thousands, if not millions, of T61/T61p w/Nvidia GPU units are still in reliable daily service.
http://www.geforce.com/drivers
Something to please consider.
Two (I used to have Five) - T61p 15.4" WS T9300 2.5Ghz units, August 08/08 Builds with FX570M Nvidia Graphics; ... One W520 i7-2860QM w/2000M Nvidia Graphics (most recent acquisition and stupidly fast); .... One - T42 4:3 15" Flexview 1.8GHz with ATI Graphics (still perfect for traveling); ... Two - T500 15.4" units both with ATI HD3650 Graphics.

Hi eecon
It is considered fortunate that Lenovo provides newer driver for newer OS even after the system was phased out. From what I know, most of the OEM / manufacturers do not provide drivers for newer version of Windows when the product is phased out.
Furthermore, graphic card vendors (e.g. NVIDIA, Intel, AMD, etc.) oftenly release new drivers and it is hard for manufacturers to catch up with them. Usually, the purpose of OEM providing new driver is to resolve existing issues. If you need performance, get newer drivers directly from vendors website.
Have a nice day!
Peter
W520 (4284-A99)
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=====================================
Sound Enthusiast and Enhancement (Post comments, share mixes, etc.)
http://forums.lenovo.com/t5/General-Discussion/Dolby-Home-Theater-v4-for-most-Lenovo-Laptops/td-p/6...
http://forums.lenovo.com/t5/IdeaPad-Slate-Tablets/IdeaPad-Tablet-Sound-Enhancement-Thread/td-p/7150

Lenovo G780 Metal (59359250) Notebook Intel Core i7 3632QM(2.20GHz) Max Memory

What is the Maximum amount of memory allowed for the Lenovo G780 Metal (59359250) Notebook Intel Core i7 3632QM(2.20GHz)? Can I expand the memory to 16GB? Or is the max 8GB? Thanks.

hi madnhate,
Welcome to Lenovo Community Forums!
According to your system Specs Sheet your system can support Maximum of 8GB (2x4GB)
I also tried checking this with Crucial's Memory upgrade calculator and it has the same info
Best Regards,
Solid Cruver
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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Lenovo G780 freezes

Hi guys! I am using a Lenovo g780 for an year and one month now and I recently started having some sudden freezes of various programs.Usually I wait between 1 and 2 minutes just not to force the laptop but sometimes the freeze just totally terminates all options and features and I am supposed to restart it.Please help me or give some advice I haven't had any problems until a month ago and I do have CCleaner which I run atleast once a weak and I can not understand why are these unfortunate situations occuring.Thank you in advance.

darkos,
Please remember that this is a peer-to-peer forum. There is some Lenovo presence but primarily it is users helping each other.
If you haven't had a reply to your post it probably means that other users who have seen it don't have a suggestion for you. Hopefully someone with a similar experience will see your thread. Since it's the weekend there isn't as much traffic as usual. You may get more views (and hopefully some suggestions) during the week.
Quickly bumping your thread and complaining that other users aren't helping you probably won't improve your chances of getting help here. If you require Lenovo support, please contact support in your region:
http://support.lenovo.com/us/en/supportphonelist_alt1
Thanks for understanding,
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Installation von Windows8 Pro 64-bit auf Lenovo G780

Weil sich auf der Festplatte des neuen Lenovo G780 vier MBR-Partitionen befinden und Win8 Pro den GPT-Partitionsstil erfordert, wird man bei unbekümmerter DVD-Installation von der Meldung erschreckt : "Windows Setup" - Windows kann auf dem Datenträger nicht installiert werden. Der ausgewählte Datenträger enthält eine MBR-Partitionstabelle. Auf EFI-Systemen kann Windows nur auf GPT-Datenträgern installiert werden."
Die - vom Lenovo Support empfohlene - Lösung des Problems ist einfach und schnell gegangen. Ich bin zurückgegangen, habe über Computerreparaturoptionen die Eingabeaufforderung aufgerufen, um dort mit Hilfe des Befehlszeilenprogramms "Diskpart" die MBR-Partitionierung zu löschen. Dazu sind folgende Befehle nacheinander einzugeben und jeweils mit ENTER zu bestätigen:
diskpart
list disk
selekt disk
clean
Das war es schon. Die weitere Installation von Windows 8 Pro sollte dann glatt durchlaufen .Eine gewünschte Partitionierung lässt sich anschließend in der "Datenträgerverwaltung" leicht vornehmen.

Würde dieses Vorgehen auch beim bislang erfolglosen Upgradeversuch von Win 8.1 auf Win 8.1 Pro auf einem Lenovo G710 funktionieren?

Is office 2010 officially supported on windows server 2012 R2

hello,
can someone tell me if office 2010 is officially supported on windows server 2012 R2 RDS?
This link only talks about Windows server 2012 not R2.
Thanks in advance.
Regards
Anthony

Hi Anthony,
I successfully installed Microsoft Office Professional Plus 2010 on Windows Server 2012 R2 before in my testing environment.
So yes, Office 2010 is supported on Windows Server 2012 R2.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
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Is there a comprehensive list of third-party IDEs and/or debuggers that are officially supported with TFS?

I've been searching the internet, TechNet, MSDN, etc.
But I can't seem to find what I'm looking for.
Has Microsoft published any lists of officially supported debuggers and/or IDEs?

Hi Hamilton,
Thanks for your post.
Why you need the third-party IDE/Debugger?
We suggest use VS connect to TFS Server.
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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Is Windows Azure officially supported for Exchange 2013?

Though Exchange 2013 can be installed on Windows Azure, however can somebody help me in knowing that if its officially supported with it OR can live environment of Exchange be setup on Windows Azure?

Hinte is correct.
You can set up a Exchange 2013 lab in Azure. You may have seen that Henrik Walther has done just that:
http://www.msexchange.org/articles-tutorials/office-365/exchange-online/deploying-exchange-2013-hybrid-lab-environment-windows-azure-part1.html
But this is just for practice / training.
Besides lack of support, cost of sufficient resources to run E2K13 correctly would be greater than simply using O365 / Exchange Online.
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.

Official support of Firefox for corporate

Dear sir,
I'm working for a global company that develops the web server program and it has to align with all browsers. It's now declared IE compatible and next is going to be Firefox. From the Firefox Help page, it has been stated that support is done by worldwide volunteers. That's superb! Anyway, would like to know whether Firefox has an official support channel for corporate specifically? (Like having response time or root cause target date)
Thank you and kind regards,
Chavanath C.

Nope - community support is all that is currently available

When i first inst photoshop cs6 i was able to see the 3D icon, but on the next time i used the program there is no more 3D icon. when i launch photoshop it say " photoshop detected graphic hardware is not officially supported if you experience problem ple

when i first inst Photoshop cs6 i was able to see the 3D icon, but on the next time i used the program there is no more 3D icon. when i launch Photoshop it say " Photoshop detected graphic hardware is not officially supported if you experience problem please unchecked the use graphic processor check box in the performance panel of the preference dialog" Is this the cause? If so how to uncheck that box? Thanks

Your video card is underpowered for the task.
Go to Photoshop > Preferences > Performance and click on the tick mark next to the box labeled "Use Graphics Processor":

My photoshop on adobe creative master suite collection keeps giving me a error on the graphics hardware that is not officially supported ? is that why i am having probelms submitted my photoshop to class.

it keeps giving me a error that the graphics hardware that is not officially supported ? could this because of why i can't send my school work in?

BOILERPLATE TEXT:
Note that because this is boilerplate text, not all points may apply to any given, specific poster.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

LF official support, Lenovo G780 defect

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