LG cosmos 2 backup assistant fails

Hello,
I wouldn't mind the backup assistant - if it ever worked. Any idea why I wake up every morning and check my phone and it's sitting there trying to backup #5 of 90 contacts?
So instead I thought about stopping the backup. I found another forum that said how I could do it but I'm a little scared to try it in case it deletes my contacts from my phone itself.
Thanks,

Backup Assistant is a great tool! Let's see if we can determine why your phone does get stuck on #5 every night after the update.
Go through your Cosmos 2, do yo notice anything odd about the 5th phone number stored in the phone?
Can you please log into BackUp Assistant on a computer just to confirm that all of your contacts are in fact listed on the website?If they are listed great!
With the Cosmos 2, The backup assistant application is pre-loaded on the Cosmos 2 and can not be completely removed. You can cancel the subscription and choose not to use it, however you will see it under your list of applications. If you want to remove/start over then you would need to perform a master reset.
A Master reset is the last resort for troubleshooting. This reset will erase all data and restore preferences to factory default specifications. Performing a Master reset is only recommended when the existing data has been backed up or is unwanted.

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Lg cosmos 2 Backup Assistant - How do I DELETE!?

Every morning I wake up and I must unlock my phone to the cancel the frozen Backup Assistant. I have deleted the App, but it comes back every time you restart the APPs section. How do you complete remove it? This is really ridiculous. It even charges you for the transfer. Why would someone want to . Is this a ploy by Verizon to get extra money daily out of people like me who are not signed up for a data plan.
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Hi, verizonuser3000-
I'm sorry for the concerns you have experiencing on the Cosmos 2! To remove the application, you want to navigate to Browse and Download, then just highlight Backup Assistant (without pressing OK to open), then you'll see Options appear in the lower right corner. Select Options, then 'Cancel Subscription' to confirm and remove. After removal, you can then redownload it and start as a new user with your new mobile telephone number. I hope that helps!
Thank you,
AdamE_VZW
Follow us on Twitter @VZWSupport

LG Cosmos 2 --Backup assistant... It's baaaaaaack!

About 2 weeks after I got my new LG cosmos phone in August, I removed the annoying Backup assistant. It was always draining my battery at night. My contacts do not change much day-to-day, and there was no reason for it to be running so often. I followed instructions I found posted here, and went into Apps and under options I deleted it. It was gone and I was sooooo happy.
Suddenly, about a week or so ago, it magically reappeared, and again is running every night. Unfortunately, the delete option is no longer there, apparently because I already deleted it. Instead, my choice is "Reorder". This is a bit ridiculous. Any suggestions? Has anyone successfully got rid of it PERMANENTLY?? Thanks.

NoodlePoodle, with the LG Cosmos 2, Back Up Assistant is pre-installed. The only way to "delete" it would be to
perform a factory reset.
Reset Factory Settings & Tools (Restore Phone)
From the main screen, press MENU
Scroll to Settings & Tools, press OK
Scroll to Phone Settings, press OK
Scroll to Security, press OK
Enter Lock Code displays
Enter the 4 Digit lock code (default lock code last 4 digits of phone number)
Highlight Restore Phone, press OK
Restore Phone -Permanently erases all user data & resets settings to factory default. This phone will need to be reprogrammed.
Highlight Yes and press OK to restore default settings or highlight No and press OK to return to the Security list.
The application will still remain in the phone, you just wouldn't go through the steps of activating it once you set the phone up after the master reset.

LG Cosmos 2 - Backup Assistant

I have seen a few posts about issues regarding the LG Cosmos 2 and the backup assistant. However, I have not yet found a solution to my problem that doesn't involve a reset.
Every day, at least once, I have to shut down the backup assistant after I unlock my phone. I get this message -
"The mobile # for this phone has changed. Press OK to update your backup assistant account. If you are a new user, press #"
I am a new user to this program, I had my last phone for a long time. So I press #...
Then I get this message-
"You must delete Backup Assistant from this phone and download a fresh copy from the get it now mobile shop. Press help for more info. Press exit to close."
So I press help...
Then I get this message-
"To delete Backup Assistant, go to the get it now mobile shop, select the application, options, and cancel subscription. Then go to the get it now mobile shop. Get going to download a fresh copy"
So I go to the shop, highlight the app and there is no cancel subscription option. I have read multiple posts on how to delete apps, all of which mention a cancel subscription or delete option. Neither exist. Keep in mind when offering help, I can't open the backup assistant at all to do any other trouble shooting. I have had this phone a few months, trying to figure this out. A factory reset is not an option, or at least it shouldn't be considered a viable option.
Any ideas?!!!

Hi, verizonuser3000-
I'm sorry for the concerns you have experiencing on the Cosmos 2! To remove the application, you want to navigate to Browse and Download, then just highlight Backup Assistant (without pressing OK to open), then you'll see Options appear in the lower right corner. Select Options, then 'Cancel Subscription' to confirm and remove. After removal, you can then redownload it and start as a new user with your new mobile telephone number. I hope that helps!
Thank you,
AdamE_VZW
Follow us on Twitter @VZWSupport

Lg Cosmos 2 Backup Assistant support

I own an LG Cosmos 2 that I'm going to upgrade from soon. I've been trying to backup my current contacts, because my last backup was in 2013 with an old phone number, and my contacts from my old phone number are obsolete. I am using backup assistant from the app store, and I am having so much trouble. I was initially told by tech support that I need to go into backup assistant, and then "options", and then "about", and to type in *73738# but this won't work. I can't even get to "options". I changed my number last year and now when I go to Backup Assistant, it says "your mobile # has changed press ok" I press ok and it asks for me to enter my pin, which I do. Then it says (as my old number appears toward the bottom of the screen) "the account already exists. Call customer service." The first representative I spoke with tried to help me, and we were unfortunately disconnected. The second rep. said that she didn't know what to do and that I should write all of my contacts down on paper and then perform a factory reset on the phone. There has to be a better way! I have way too many contacts. Can someone please help me?

Hi there,
I'm unable to delete it because it's not a feature that the phone offers. I
also can't use the secret *73783# thing to remove/restart it because the
error code telling me that I need to contact customer support keeps coming
up. Every time I try the backup, my old number pops up. When I go online to
view my contacts, they are all my old ones from my old number, which are
almost all obsolete. All the advice that customer service representatives
have given me hasn't worked, except for the "writing them all down on
paper" advice. I thank you for contacting me Joel. I'm not trying to be a
jerk, but if I come off as one, it's because I'm so frustrated. I have been
passed back and forth between so many representatives who are unable to
help me with this that I'm going insane and considering just dropping off
of the family plan, rather than upgrading my phone. I understand that I
have a basic phone, but smart phones haven't always existed, so I'm just
finding it very hard to believe that no one on the verizon team knows how
to solve this issue. I was told by the last customer service rep. whom I
spoke on the phone with that this was my fault because I have a basic
phone, and I find that to be unacceptable. So that's the situation that I'm
in right now.
-Bri13
On Tue, Jan 27, 2015 at 5:44 PM, Verizon Wireless Customer Support <

Deleted contacts keep re-appearing in my Contacts. Why??!!! Backup assist failure.

Every morning when I wake up, I have an alert on my Droid Razr M that says the backup assistant failed. So I delete some old contacts to make room so I don't have to pay for an upgrade. Same thing the next day. I look, and ALL the contacts I deleted have been re-populated to my phone! How do I get them to stay gone?

I want to ensure you have positive experience with Backup Assistant. Let's ensure your contacts back up at the time of removal. To backup current contacts head into Settings > Backup Assistant Plus > Backup Assistant plus Contacts > Sync Now.
YosefT_VZW
Follow us on Twitter

LG Cosmos Touch - Transferred phone, but can't get rid of old user's Backup Assistant

Hello! I'm trying to transfer one of my phones (an LG Cosmos Touch) to someone else (on my account), but I can't get the old user's Backup Assistant information removed. I've tried removing the app so I can download a new copy; it tells me it's removed, but it's still on the list. I've tried syncing the new user's contact list to the phone from the computer, but the phone tells me the number's changed, and if I try running Backup Assistant it still tries to contact the account for the OLD number, not the new. I just reloaded the address book by hand (since there weren't too many numbers yet), but I'd LIKE to be able to run Backup Assistant for the new user of the phone, whom I'm sure will be adding additional contacts. How can I do this if I can't replace the app? Thanks for any help you can provide.

On most devices where you can't remove Backup Assistant, you can do the following to get rid of it.
1) Open up Backup Assistant.
2) Press on help (may be under options).
3) From the help screen type in *73738#.
4) This will remove Backup Assistant and you can just reconfigure it altogether.
I hope this helps someone who is in the same predicament. NO need to master reset the phone to get rid of Backup Assistant. Woohoo!
Any questions, please let us know!

Backup Assistant Service Failed - Sync state not supported by this operation

I have a Samsung Stratosphere running Gingerbread 2.3.5. Recently I tried to use the Backup Assistant app and it gave me the error message:
Service Failed
Sync state not supported by this operation
How do I get it to work again? I can't think of anything that could have caused this. It worked when I first got the phone.

I clicked on "backup my contacts" and they backed up--I see them. Here is
the strange thing: the first person to get back to me told me to disable
the app since it didn't work well with Android. I did that. Two days
later, it started to back up. Huh????? Seems like it is inconsistent.
So, do I just wait until it doesn't work again (dumb question--what else
can I do???). Does this happen to others?
Thanks so much. I am new to Verizon and so far I am pleased and really
like that you got back to me!!
Sincerely,
Fran
On Wed, Nov 21, 2012 at 6:10 PM, Frances Purcell-Abbott <

I cannot get backup assistant to work on my Cosmos 2. It keeps saying that I entered an invalid pin (but I've been entering the pin that it tells me to enter). I'm in the process of transferring phones.

I cannot get backup assistant to work on my Cosmos 2. It keeps saying that I entered an invalid pin (but I've been entering the pin that it tells me to enter). I'm in the process of transferring phones.

JWensley,
Sorry to hear about the trouble with the PIN! Let's get you past that so you can complete the transfer process. Are you receiving that PIN by pressing the # key as outlined here: http://vz.to/1zINyY8 . Is this the initial backup on the old device?
BrianP_VZW
Follow Us on Twitter @VZWSupport

Backup Assistant PIN fail

BA will not sync on my phone due to a PIN failure. I enter my PIN manually and it fails. I retreive my PIN and it is the same code I am entering.
Any thoughts?

I have provided some information below that may help.
Step 1 – Try a soft reboot
-Power off the device
-Remove the battery for 20 seconds
-Place the battery back in
-Power on the device
Step 2 – Retest the PIN
Step 3 – Try programming the phone
-Dial *228 and Send
-Select option 1, once the automated system prompts
-Wait approx. 45 seconds for the "programming successful" prompt
Step 4 – Retest the PIN
Step 5 – Reset the applications data
-Select Menu
-Select Settings
-Select Applications
-Select Manage Applications
-Select All
-Select Backup assist
-Select Clear data

My Backup Assistant not running when I set it to - on LG Cosmos 2

I have gone over the settings several times (even checking when I sign into Verizon website on how to do this) & set it to go off Late Night. It runs mid-morning. And at times, in the afternoon, too.
Is this the phone's problem or Verizon's problem?
I've only had the phone since mid-Dec. But it seems to have started this messed up schedule bit in the last few weeks.
Any suggestions? I just may have to go in & bother a person at the Verizon store soon.
Thanks

The great news is that the BackUp Assistant is working. Sadly, it works at a different scheduled time.
Is this random run time affecting the function of the phone?
Tamara H.
Follow us on Twitter @VZWSupport

Backup Assistant - I am posting as a new item as this issue is shown as resolved and it is not.

I just got my second LG Cosmo 2 phone device and am having the same problem noted by others. I was told by a customer service rep to take my first phone back to a local store and exchange as the backup assistant problem I am having will be resolved. Well it did not resolve...read on. The first time I go to use the phone in the morning Backup Assistant is checking if changes to my directory have occurred. You have to unlock the phone to let it complete or you hit end to cancel the update. I have worked with customer service to fix the problem with no success. We have deleted backup assistant, which apparently re-installs automatically when you access "Apps". One customer service agent told me to change my schedule from midnight to some other time in the day as sometimes the Verizon systems are not available from midnight to 6 am. I am totally frustrated with this annoying issue every morning and especially if you are in a hurry to answer or make a call. Seems to me the backup assistant application could have a schedule option of "off" or "manual" so that this problem goes away. Let the phone user determine how they want to manage their directory backups. I've been in the software business for over 30 years and backup assistant is just poorly designed and it is proven by the numerous complaints similar to mine. It would be so simple to fix with a software update and stop a lot of wasted time in this forum or unnecessary calls to customer reps. It anyone has a solution please let me know. Thank you much.

Hi gmeyerco,
I know how frustrating it can be to have Backup Assistant connect randomly. The next step I would take would be to uninstall the application and reinstall it. Please follow these steps to uninstall/reinstall:
To Uninstall:
Press Menu
PressMediaCenter
Press Browse and Download
Highlight Backup Assistant
Choose options on the bottom left
Choose Cancel Subscription
To Reinstall:
Press Menu
PressMediaCenter
Press Browse and Download
Press Backup Assistant
Choose Free Subscription
Then follow the steps for installation and set up.
I am certain this step will resolve your issue, please reach out to us if the steps do not resolve your concern and we will certainly continue with trouble shooting.
Thanks,

Backup Assistant Plus simply doesn't work, how do I disable it?

I have a shiny new Samsung Galaxy S III and when I set up my contacts, I added them as "Phone" entries with the expectation that the Backup Assistant Plus app would allow me to back them up. Except that it doesn't and, from what I've seen online, it is a miserable piece of junk that simply doesn't work for many people.
Soooo....
I sent all my contacts as a big V-card to my Gmail account, sorted things out in Gmail, unjoined them all on the phone, and deleted the Phone entries. Now I only have Gmail contact entries and they synch with no issues.
My only question now is, how do I disable/stop Backup Assistant Plus so that it doesn't constantly give me notifications about how incapable it is? I've tried clearing it's data and forcing it to stop. But it comes back from the dead, like a demonic zombie! It appears the only thing the app can do is resurrect it itself for the sole purpose of notifying me that it will fail to do anything useful.
Any and all help with this issue is greatly appreciated.

greblaws wrote:
I have been trying to disable Backup Assistant Plus since it is a BATTERY and PERFORMANCE HOG! I have a lowly Droid3, and it has been really causing issues.
Your instructions above DO NOT WORK, under Manage Applications I get "Uninstall updates" - I cannot uninstall it. It is a "system application" and I am locked out of that control. GRRRR. Clear data does not do anything for performance.
Even when on wifi, this app's backup of data is slower than TAR in January. Biggest issue is the
The reason the steps to uninstall the app didn't work is because the DROID 3 is running Gingerbread (Android 2.3). The instructions above were for the Samsung Galaxy S III running either ICS (Android 4.0) or Jelly Bean (Android 4.1).
You can however "Clear the Data" for the app and from that point never use the app. The phone will learn to not load it into the RAM in case you ever use it.

$30 upgrade fee is for Wireless Workshops and Backup Assistant Plus?

I recently upgraded my device, over the phone, using the 2 year discount price of $199. I was completely unaware and never told by the VZW agent that I would be paying an extra $30 to help VZW offset the cost of Wireless Workshops and their Backup Assistant+ crap. The agent on the phone told me to expect a $199 + tax charge on my next bill but failed to mention the extra $30 and, to be quite honest, I'm pretty upset about this. I called the customer support line and was told the $30 free is there to support the cost of the Backup Assistant Plus service (which I do not use and have completely removed it from my phone because it's trash) as well as the Wireless Workshops they offer in their stores. This is complete ** and if I had been made aware of this nickle and dime scheme by VZW when I was upgrading, I would have canceled my upgrade and gone with another carrier instead of signing another 2 year contract. I will NEVER go to a workshop for a device, service, whatever that I know how to use or could spend an hour researching online so why am I having to pay for this? I use Titanium Backup Pro and the Android SDK environment to backup my phone and data instead of the clunky Backup Assistant Plus trash. In fact, I've completely removed all traces of BA+ on my phone...
So why am I "donating" $30 to Verizon for services that I, and I'm willing to bet most people, don't use? Why wasn't I made aware of this by the VZW agent I spoke to on the phone?
/rant

steelystan wrote:
The final price of the phone was $260. I was told by the VZW agent to expect a ~$199 + tax ($215) charge on my next bill. There was no mention of a $30 upgrade fee. I was not notified BEFORE the purchase, and if it's listed on the discount upgrade page it's not very clear.
I did not see the articles in the news about this fee in the past and VZW did not make it clear to me that I would be charged this fee. I expect the VZW phone agent to make me aware of the fee's associated with any service I use, like this upgrade, but the agent failed to mention it.
Yes, I am complaining about the discount. I'm already unhappy that I was forced to lose my unlimited data plan when upgrading (unless I paid for the phone in full), but being charged an extra $30 for "services" like BA+ and workshops is absurd. Regardless of how much of a discount it was I don't like having surprise fee's come up on my cell phone bill. Why don't they include that free in the displayed upgrade price? Why not show $229.99 instead of $199.99?
And it's 57% discount, not 60%+
Well according to the stats you just posted sales tax is 8% so since you insist on including that, then at full price a $600 phone plus 8% is $648. $260/$648 is 40% thus you received a 60% discount. Also even at 57%, you are complaining about a 57% discount? Really? If you went to a car dealer and got a 57% discount you'd be ecstatic. If you got a TV for 57% you'd be ecstatic.
This fee was announced April 11th 2012 It made ALL the major news sources.
http://www.engadget.com/2012/04/11/verizon-upgrade-fees/
http://money.cnn.com/2012/04/11/technology/verizon-upgrade-fee/index.htm
http://www.reuters.com/article/2012/04/11/verizonwireless-upgradefee-idUSL2E8FBGQ820120411
http://www.wired.com/gadgetlab/2012/04/verizon-upgrade-fee/
http://arstechnica.com/gadgets/2012/04/verizon-to-start-charging-30-upgrade-fees-on-april-22/
http://www.zdnet.com/blog/gadgetreviews/verizon-wireless-to-add-30-upgrade-fee-for-all-existing-customers/29184
http://www.huffingtonpost.com/2012/04/11/verizon-wireless-phone-upgrade_n_1417959.html
http://www.dslreports.com/shownews/Verizon-Starts-Charging-30-Phone-Upgrade-Fee-119201
http://news.cnet.com/8301-17938_105-57412428-1/verizon-to-start-charging-for-phone-upgrades/
http://news.yahoo.com/verizon-jumps-board-upgrade-fee-train-230900778.html
http://usatoday30.usatoday.com/tech/news/story/2012-04-11/verizon-wireless-upgrade-fee/54173448/1
Just to name a few sources.
There is no way you were not told in some fashion. You say VZW agent. So you ordered this over the phone? Ok so where did you see the phone you wanted? Um at this site? Well the fee is listed VERY clearly on the price of the phone. if youw ent into a VZW store it;s CLEARLY listed on the price tags.

LG cosmos 2 backup assistant fails

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