LG Cosmos 2 is not sending or receiving voice audio

My daughter's LG Cosmos 2 is not sending or recieving voice audio. IT doesn't matter if she makes the call or recieves the call. It doesn't matter if you call her from a verizon cell phone or a land line. Whenever she uses the phone neither party can hear each other. Texting works fine and all other features seem to work.
Can anybody think of a setting that may have gotten horked on her phone or is it probably defective? She's only had it for less than a month and has not damaged it in any way.

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