LG Octane transferring pictures to computer

I've been reading everyone's postings on transferring pictures from phone to computer.  My SD card card was already in my phone when I left the verizon dealer so I don't know is its formatted.  When I connect the usb cord to phone and computer I get a phone message of "connection failed", "check connection".  I have, repeatedly.  Please help me.   I'm really a novice.  Thanks.

Hello joan777,
I understand your frustrations and I would like to help get your pictures transferred from the phone to your computer.  Do other USB devices work in the computer? Are you using a PC or a Mac? Unfortunately, the Octane is not compatible with Mac OS. Before hooking the USB into the computer you will need to active the USB Mass Storage mode.
Press Menu
Choose Settings and Tools
Choose USB Mass Storage
Select ON
Connect the phone to your PC using the USB cable
Drag the phone file to transfer and
drop it in a pre-selected PC directory.
If the device will still not connect you do have the option of inserting the memory card into a card reader.  I would be happy to continue troubleshooting with you, if necessary. I look forward to hearing from you.

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