LG Spectrum has a spectrum of problems with no solution

My phone (and my son has the same exact phone) shuts off at any given time, does a complete factory reset on its own sometimes, doesn't transmit text messages sometimes (both incoming and outgoing), does not allow calls to come through sometimes, battery doesn't hold a good charge, and so on.  I know LG made a crappy phone and Verizon attempted to "fix it," and I know Verizon has a good service, and I have been with them for over 12 yrs., but really, I think it is time to start looking at other carriers.  I have tried to get other phones to replace these, and I cannot afford the outrageous prices, but Verizon will not cooperate to fix it and really do not want a "refurbished" phone as it will most likely have problems and Verizon will not cover it.  I have insurance for my phone (both of them), but it doesn't cover program malfunctions.  What is a single Mom supposed to do?  Oh, I can't get a new "free" phone until 2015, as I have just recently purchased (they were free and now I totally see why) these phones.  I will never purchase another LG phone!!!  Does anyone else have problems like this and had any success with Verizon on exchanging them for a better phone?  Waiting for a response . . . . .

    troyellen we want to make certain that you are able to stay in touch with ease! I'm sorry to hear of all the trouble that you are experiencing, but we're here to help! The manufacturer’s warranty does cover the same make/model device. I understand your reservations regarding a replacement; however I want to reassure you that Certified Like New Replacements undergo a 100  point list inspection for top quality. To learn more please visit http://vz.to/IMtPiA . Next I know that we tried to fix the issue but to cross all bases, have you tried to run the device in Safe Mode http://vz.to/KqLwpe to see if an application is causing the trouble or complete a Hard Reset to correct any internal errors http://vz.to/1gBiCxY ? We truly appreciate your business throughout the many years and we hope to turn things around! Keep us posted!
AshleyS_VZW
Follow us on Twitter @VZWSupport

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