Library books downloading to wrong file, can't get them onto computer

After happily using ADE to load library books onto my computer for 2 years, I went and screwed it up.  I didn't have a shorcut to ADE on my desktop - the only way I was able to access it was to open Adobe Reader and then through the Adobe Reader "Help" menu, I could get to ADE.  Well, I got tired of doing that, so I played around with things and found a way to pull out ADE and make a separate icon on my desktop & start menu.  I thought everything was fine until the next time I tried to take out a library book.  Suddenly when I went to download the book, I got an error message & I noticed that the file name where the book was trying to load to had changed from "adobe digital editions" to something odd, like "ACS" plus some more stuff.  And it didn't give me the option to change it to anything else though a drow down menu or by browsing my files or anything.  I'm still able to get into ADE & use it for the books I already have downloaded, just can't download anything new.
Is there any way for me to manually change it back to the correct file name?  Is it possible for me to fix this without uninstalling & reinstalling ADE?  If I must uninstall, is it possible for anyone to give me very detailed, step-by-step instructions, as I'm okay with the basics on computers, but not so good with stuff like this.  I'm on Windows XP.  Thanks so much for any help you can offer!

Try just reinstalling it, without uninstalling, and see if that helps.  It shouldn't upset your old books and settings.
As you are on XP, I suggest the slightly older v1.7.2.  (Actually, the new version has so many bugs I suggest the older one for everyone.)
Download it from http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions/_jcr_content/main -pars/procedure_2/proc_par/step_0/step_par/download/file.res/digitaleditions.exe
(see Adobe page  http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html for more details).
Click the downloaded file in your browser (or double click as appropriate for the particular browser) to start the install.
It will ask a few questions, just take all the easy answers.
With luck, that will make the proper file association for .acsm files.
If it doesn't, there is a chance that at least going through the rigmarole you tried above will now work.
Good luck ....

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