Library gone after 9.1.1 update

After downloading the 9.1.1 update, my library went missing. I followed the instructions to a "T" about dragging the iTunes folder to my desktop and then renaming my previous library from the day I made the update (2010-05-23) to "iTunes Library", but it didn't work. Now I don't have the most recent previous library file to even try that again. Help anyone? Thanks in advance

I have about 7 different previous libraries, but the instructions for renaming them etc. are not working, and iTunes Customer service is not help AT ALL. I had several tracks that were over 12,000 plays, so I would be so sad to restart (especially since I just got a new computer and had to just do that to it--and even it is saying iTunes is not installed properly and I can't import cds--plus it hasn't let me update it to 9.1.1 when I click to do so--which I guess is a good thing!). What puzzles me is the different file sizes of the previous libraries. After I renamed my most recent one to iTunes Library, it seemed to make the file smaller, so I'm afraid the update did something to it to rewrite it.
Is there a number I can call?

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Iphoto library gone after software upgrade/update..Does anyone know how to get my pictures back?

Hello, I have a Macbook Air and 3 days ago, I had a "crucial update" on my computer but accepted it before looking at what it was for. When my computer auto restarted, my iphoto library was completely gone. Does anyone know how this could have happened?
I have the OS X 10.7.5 and iphoto 9.2.3... The update that I did may have been the Os X 10.7.5 but I did not look at what the update was being quickly clicking the accept button.
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You should have been syncing all of this to your computer regularly.
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Put another way, how do I get the new "Photos" program associated with the new OSX Yosemite v. 10.10.3 to see my former iPhoto library that is stored on an external hard drive?
Here's the full story:
This morning I updated my MacBook Air to OSX Yosemite v. 10.10.3. The update claimed that it ran successfully. Afterwards, I plugged in my iPhone to sync it to the computer. There were photos on my phone that I'd taken yesterday, so when I plugged the iPhone in to the USB cable, a program launched that I thought was iPhoto (but, as it turns out, is actually a new Apple program called simply "Photos"). I was led through a series of questions, one of which was "do you want to download your photos to iCloud?" I did not want to download my photos to the cloud; first off, I've got like 100GB of photos and second off, even if there were that much space allowed with an iCloud account, I wouldn't have wanted to take the time. After skipping that download-to-the-cloud step, the new "Photos" program downloaded the pictures taken yesterday off of my phone and deleted them from my iPhone as I'd requested. But, when the transfer from phone to computer completed, I was taken to the new Photos program and the only pictures on my account are those that were downloaded this morning from my iPhone.
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To migrate your existing library to Photos is simple: just open it.
Hold down the option (or alt) key key and launch Photos. From the resulting menu select 'Choose Library'
You problem is that you will no have two libraries - the converted iPhoto one and the one you created with just these iPhone photos.
So I would export the pics from the new Photos Library to the Finder: (File -> Export-> Export unmodified originals
Trash the Photos library from your Pictures Folder
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have you lost only the recent purchases or all your purchased library ?
Check this article it might help
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Where has my library gone after downloading the latest iTunes update?

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Hello pauledsy,
Thank you for using Apple Support Communities.
For more information, take a look at:
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Have a nice day,
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Entire Library gone after Safari update.

I recently updated Safari and Java. Now when I open iPhoto my entire library is zero photos.
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Message was edited by: Jamie Tucker

Thanks for your reply Terence.
I couldn't get the Java chat in Facebook to work, so I figured I would update Java and my Safari to the latest versions. So I used Software Update and installed ONLY those two items.
I restarted and and it didn't help the chat issue, so I figured it was somekind of interuption in service at Facebook and moved on to do some photo editing in iPhoto almost immediately. It just says there are no Photos when I opened it.
I checked the package contents of my library, and all the photos are still there.
My Pictures folder has an alias that points to an external FireWird Hard drive for the Library because it's too big for my MacBook's HD. Same goes for my other iLife Apps. They all have aliases pointing to the external drive.
I decided to install Leopard on another volume and see what would happen.
I used the option to import my account from the newly updated boot volume to the reverted boot volume.
Sure enough all my photos were back, when booting to the boot volume that has the reverted Safari and Java.
Since then I have tried to delete the preferences for iPhoto, update iPhoto, update iLife Support, update Leopard to 10.5.8. Nothing corrects this problem.
Obviously neither the alias or the Library are corrupted because they both work fine when my account is imported to a system with the older software suite.
Having worked for Apple's own IT department, and owned dozens of models for decades, I have encountered stuff like this before many times, and yes it would not surprise me at all that someone has dropped a ball of some kind. As a loyal user of their products, you better believe I hold them to a higher standard than Windows, and I will absolutely make a stink about something as unacceptable as a whole library disappearing.
My data is all backed up, but I can just imaging someone who doesn't having this happen to them and causing a heart attack.

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My library is missing too
and I followed someone else's instructions to trash the new Itunes 9 and B/U my libraries
What is that Back up? I wich he'd waste the time on the extra four key strokes.
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all of the files I find are empty.
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An iTunes backup doesn't contain any of your iTunes downloads (apps, music etc), it contains things such as your app's settings, documents, files etc - instead the restore looks to pick them from your iTunes library.
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Thanks for your reply Terence.
I couldn't get the Java chat in Facebook to work, so I figured I would update Java and my Safari to the latest versions. So I used Software Update and installed ONLY those two items.
I restarted and and it didn't help the chat issue, so I figured it was somekind of interuption in service at Facebook and moved on to do some photo editing in iPhoto almost immediately. It just says there are no Photos when I opened it.
I checked the package contents of my library, and all the photos are still there.
My Pictures folder has an alias that points to an external FireWird Hard drive for the Library because it's too big for my MacBook's HD. Same goes for my other iLife Apps. They all have aliases pointing to the external drive.
I decided to install Leopard on another volume and see what would happen.
I used the option to import my account from the newly updated boot volume to the reverted boot volume.
Sure enough all my photos were back, when booting to the boot volume that has the reverted Safari and Java.
Since then I have tried to delete the preferences for iPhoto, update iPhoto, update iLife Support, update Leopard to 10.5.8. Nothing corrects this problem.
Obviously neither the alias or the Library are corrupted because they both work fine when my account is imported to a system with the older software suite.
Having worked for Apple's own IT department, and owned dozens of models for decades, I have encountered stuff like this before many times, and yes it would not surprise me at all that someone has dropped a ball of some kind. As a loyal user of their products, you better believe I hold them to a higher standard than Windows, and I will absolutely make a stink about something as unacceptable as a whole library disappearing.
My data is all backed up, but I can just imaging someone who doesn't having this happen to them and causing a heart attack.

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Welcome to Apple Discussions.
That's odd. You may be able to repair this with the 10.5.2 Combo Update.
This is a fuller install, as opposed to an incremental "delta" update so it should overwrite any files that are damaged or missing. It does not matter if you have applied it before. It has worked well for many.
Run Verify Disk in Disk Utility before update and Repair Permissions after.
-mj
Message was edited by: macjack

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Hello KrAzY1GuTiErRrEz,
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Library gone after 9.1.1 update

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