Library Gone--Customer Service Emails no help. PLEASE HELP!

After downloading the 9.1.1 update, my library went missing. I followed the instructions to a "T" about dragging the iTunes folder to my desktop and then renaming my previous library from the day I made the update (2010-05-23) to "iTunes Library", but it didn't work. Now I don't have the most recent previous library file to even try that again. Help anyone? Thanks in advance

Do you see a Verizon Avitar by my name? No, it is a avitar of my iPhone. Not an employee of Verizon.
However I keep up to date on what Verizon posts at their web site, on the forums, in the newspapers and on the TV. The policy has been that way for two years now.
Verizon does not need to kick money back to you for data used by your responsible son.
And hopefully he will enjoy T-Mobile? Don't think of asking them for a rebate. They charge full price for the device, they charge an activation fee, they also have terrible coverage outside major cities, their customer service is absolutely terrible with lying and adding or removing features off the account. So good luck on that.
The invoice many times is never the same amount. But you do what you have to do.
Good Luck

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