Library won't recognize new ipod... need help

My girlfriend and I decided to consolidate to one pc. We took the advice of this board and set up two users on the PC. Her itunes will only play with the ipod connected. No songs will appear in library(only newly downloaded songs will appear). How do we get her ipod song list into the library?
Thanks!!

It's saying "Firewire cables are not supported. To transfer songs, connect the USB cable provided"??? But that is what I've been doing?! I have been connecting my ipod to my pc with the wire that came with the ipod.
Then I even tried using the wire that came with the previous generation ipods - which has the little square piece that goes into the ipod and then the wire splits in two, and one wire goes into (what I think is) the firewall socket in my pc, and the other wire goes into this other socket.
That is what use to work with my other ipods. WHAT IS THE DEAL WITH THIS ONE?? Do I need another USB wire??

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Hello dmbnewfie,
Welcome to the Apple Support Communities!
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It's saying "Firewire cables are not supported. To transfer songs, connect the USB cable provided"??? But that is what I've been doing?! I have been connecting my ipod to my pc with the wire that came with the ipod.
Then I even tried using the wire that came with the previous generation ipods - which has the little square piece that goes into the ipod and then the wire splits in two, and one wire goes into (what I think is) the firewall socket in my pc, and the other wire goes into this other socket.
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Hi, help someone please. The error I'm receiving is: "An Ipod has been detected, but it could not be identified properly. Please disconnect and reconnect the ipod, then try again".
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O.k. this is the fun bit and needs to be done quite quickly !
Read this next section completely before you start
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Library won't recognize new ipod... need help

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