Licence Key error re-installing Crystal Reports Xi

CR Xi was installed and working on an employeeu2019s laptop.  This laptop crashed an I am now installing Crystal Reports on another employees laptop.
However, the licence key wonu2019t register for him and he has to input it everytime he opens Crystal reports.
Is there anyway to free-up the licence so the new employee can register it?
Or alternatively have a new licence key issued?
Thanks,
Brian

Hi Brian,
Below number, for worldwide Global Support Customer Interaction. Note the phone numbers marked in the note that are available worldwide (24 hours 7 days a week).
Use your Customer Interaction Center to submit support requests and service requests for problem messages and remote service postings.
Use the Customer Message Wizard to enter problem messages on SAP Service Marketplace. If you do not have online access, the relevant Support Center can create a message on your behalf, ask then to create a new incident for license issue.
A service message is create using the same process that is used for creating regular technical support messages with the only difference being in the component that is selected. These components begin with XX- (e.g. XX-SER-LIKEY-BOJ) instead of BOJ-.
Component Usage
XX-SER-LIKEY-BOJ: Business Objects License Keys / Keycodes
XX-SER-SAPSMP-SWC-BO: Missing/Corrupt software or patches
XX-SER-GEN-CONTR : Missing/Invalid Installation, Contract issues
Customer Interaction Center, call the following number:
+49-6227-744969 (available worldwide)
For a new key:
Request key codes for new orders via SAP Marketplace (SMP), will  receive a download letter on new purchases providing them with their SMP login credentials.  Using these credentials you can login and click in the "Keys & Requests" tab > Request a License key.
If your  Key code does not work
You need   create a customer message [https://websmp107.sap-ag.de/message] using component XX-SER-LIKEY-BOJ. 
Regards,
Shweta

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    CrystalDecisions.Shared.resources
        程序集版本: 12.0.2000.0
        Win32 版本: 12.1.2000.882
        基本代码: file:///D:/windows/assembly/GAC_MSIL/CrystalDecisions.Shared.resources/12.0.2000.0_zh-CHS_692fbea5521e1304/CrystalDecisions.Shared.resources.dll
    CrystalDecisions.Windows.Forms.resources
        程序集版本: 12.0.2000.0
        Win32 版本: 12.1.2000.882
        基本代码: file:///D:/windows/assembly/GAC_MSIL/CrystalDecisions.Windows.Forms.resources/12.0.2000.0_zh-CHS_692fbea5521e1304/CrystalDecisions.Windows.Forms.resources.dll
    CrystalDecisions.ReportAppServer.CommLayer
        程序集版本: 12.0.1100.0
        Win32 版本: 12.1.1100.882
        基本代码: file:///D:/windows/assembly/GAC/CrystalDecisions.ReportAppServer.CommLayer/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.CommLayer.dll
    CrystalDecisions.ReportAppServer.ClientDoc
        程序集版本: 12.0.1100.0
        Win32 版本: 12.1.1100.882
        基本代码: file:///D:/windows/assembly/GAC/CrystalDecisions.ReportAppServer.ClientDoc/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.ClientDoc.dll
    CrystalDecisions.ReportAppServer.DataSetConversion
        程序集版本: 12.0.2000.0
        Win32 版本: 12.1.2000.882
        基本代码: file:///D:/windows/assembly/GAC_MSIL/CrystalDecisions.ReportAppServer.DataSetConversion/12.0.2000.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.DataSetConversion.dll
    CrystalDecisions.ReportAppServer.DataDefModel
        程序集版本: 12.0.1100.0
        Win32 版本: 12.1.1100.882
        基本代码: file:///D:/windows/assembly/GAC/CrystalDecisions.ReportAppServer.DataDefModel/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.DataDefModel.dll
    CrystalDecisions.ReportAppServer.Controllers
        程序集版本: 12.0.1100.0
        Win32 版本: 12.1.1100.882
        基本代码: file:///D:/windows/assembly/GAC/CrystalDecisions.ReportAppServer.Controllers/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.Controllers.dll
    CrystalDecisions.ReportAppServer.CubeDefModel
        程序集版本: 12.0.1100.0
        Win32 版本: 12.1.1100.882
        基本代码: file:///D:/windows/assembly/GAC/CrystalDecisions.ReportAppServer.CubeDefModel/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.CubeDefModel.dll
    CrystalDecisions.ReportAppServer.ReportDefModel
        程序集版本: 12.0.1100.0
        Win32 版本: 12.1.1100.882
        基本代码: file:///D:/windows/assembly/GAC/CrystalDecisions.ReportAppServer.ReportDefModel/12.0.1100.0__692fbea5521e1304/CrystalDecisions.ReportAppServer.ReportDefModel.dll
    BusinessObjects.Licensing.KeycodeDecoder
        程序集版本: 12.0.1100.0
        Win32 版本: 12.1.0.882
        基本代码: file:///D:/windows/assembly/GAC/BusinessObjects.Licensing.KeycodeDecoder/12.0.1100.0__692fbea5521e1304/BusinessObjects.Licensing.KeycodeDecoder.dll
    mscorlib.resources
        程序集版本: 2.0.0.0
        Win32 版本: 2.0.50727.3623 (GDR.050727-3600)
        基本代码: file:///D:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
    CrystalDecisions.CrystalReports.Engine.resources
        程序集版本: 12.0.2000.0
        Win32 版本: 12.1.2000.882
        基本代码: file:///D:/windows/assembly/GAC_MSIL/CrystalDecisions.CrystalReports.Engine.resources/12.0.2000.0_zh-CHS_692fbea5521e1304/CrystalDecisions.CrystalReports.Engine.resources.dll
    System.Windows.Forms.resources
        程序集版本: 2.0.0.0
        Win32 版本: 2.0.50727.3053 (netfxsp.050727-3000)
        基本代码: file:///D:/windows/assembly/GAC_MSIL/System.Windows.Forms.resources/2.0.0.0_zh-CHS_b77a5c561934e089/System.Windows.Forms.resources.dll
    JIT 调试 **************
    要启用实时(JIT)调试,
    该应用程序或计算机的 .config 文件(machine.config)的 system.windows.forms 节中必须设置
    jitDebugging 值。
    编译应用程序时还必须启用
    调试。
    例如:
    <configuration>
        <system.windows.forms jitDebugging="true" />
    </configuration>
    启用 JIT 调试后,任何无法处理的异常
    都将被发送到在此计算机上注册的 JIT 调试器,
    而不是由此对话框处理。
    This error occurred on server side and I changed the report directory to network directory. But still got error. Please advice. Thanks.
    Simon

    Hi Simon.......
    Try this........
    1. Uninstall the Crystal Report Version from Control Panel
    2. Delete all the Temp Files
    3. Go to Program Files--> Business Object Folder and delete this folder so that all the corrupted DLL files will get deleted.
    4. Restart Machine Once again
    5. Then Install Crystal Report freshly........
    This may solve your problem........
    Regards,
    Rahul

  • Error al ejecutar Crystal Report

    Hola a todos!!
    Estoy haciendo un reporte en Crystal para una BD que cuenta con Factura Electrónica con un addon (En una máquina que no tiene el addon instalado, la idea es sustituir la FE del addon, por el de SAP)
    Sin embargo al momento de querer abrirlo en SAP me aparece el siguiente error: "Error al ejecutar Crystal Report" (Así, tal cual; según yo Crystal es Crystal ReportS...).
    Si yo monto este reporte en una BD que no tiene el addon, el reporte sí se abre, normal.
    Alguien sabe qué me puede estar deteniendo el abrirlo en SAP?
    Gracias,
    PJ

    Hola
    Supongo que para la fecha en que publicaste esto ya encontraste la solución jeje. Pero igual para los que entren a este post, hace poco hice el UpGrade a la version de SBO 9 este ya con la version de crystal report 14.0 o la 2011, y pues me dio el mismo error.
    La solución: Instala el cliente SAP y el DI API de 32 bits, lo que sucede es que Crystal Report 2011 no corre con el cliente SAP ni DI API de 64 bits.
    Espero les sirva. bye.

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