Licence not recognized in acrobat

After my hard drive failed, I tried to reinstall Acrobat. It doesn't recognize my licence. I think it is confusing my Creative Cloud account (I have Photoshop) with the original download I purchased. What can I do? I think my original Adobe ID was my email address but it isn't working.

Here are a couple places you can try
Error "The serial number is not valid for this product" | Creative Suite
or
Adobe product registration FAQ

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ProEngineer files are not recognized by Acrobat 9 Pro Ext.

It seems that Acrobat has problems with the numbers at the end of Pro Engineer Files.
When you save a file in Pro E the file get a number at the end which marks the version of the file. So the name of a Pro E file is:
"Filename.prt.1"
save it again in Pro E generates a file named
"Filename.prt.2"
When I open Acrobat and choose "File/Create PDF/From File" and went to a folder with Pro E files, I can't see anything. Under File type there is "All known fileformats" set. I can set it to "Pro/Engineer" but that doesn't change anything.
Only when I delete the number at the end of the ProE file I can choose it in Acrobat.
When I edit an existing pdf-document and want to insert a 3d file from ProE I mark an area with the 3D-Tool and choose a file. In this fact I can see also files with numbers at the end. But when I choose this file and press OK Acrobat tell me that the file is not supported. Only a file with no number at the end works.
Is there a patch the make Acrobat recognizing ProE files with numbers at the end? Or some other help?

With the second one the problem was not not to inactivate the object.
When I have two objects on different sites and I want to show it to our customers I will navigate in the first site to a specila view. Then I change to the other site and navigate also to a specila view. Now I will go back to the first site to compare the to objects. But the view has been inactivating. It should be still activated when I scroll across the document when I set the option "Deactivate when = clicking on it and choose deactivate" Because with this option you said that it could only be deactivated when you explicit click on the object and choose deactivate. Thats the way it worked in Acrobat83D.
Thanks for the workaround with "Show toolbar" Now I can set the toolbar to "not shown" Thats excellent at presentation for customers beacuse there the toolbar is distracting.
b Now we have a bug list with four items:
*Open menu that does not recognize some filename extension
*Create object with 3D-Tool creates an error when choose ProE file with version number.
*Setting the option for 3D-object after creating it. (toolbar hide)
*Set the "deactivate when" option to "deactivate only when you click on it and choose deactivate" makes the object deactivating also when you navigate to other sites. It should still be activate.

HP Officejet 8600 is not recognized by Acrobat 9.5.5 when trying to scan

When trying to create a PDF document via Acrobat (file/create PDF), Adobe does not recognize my new HP Officejet 8600 print/scan/fax/etc. Any solutions?

Make sure you have the latest and greatest TWAIN driver from HP.
If that does not work output TIFF files from the scanner then use Acrobat to create PDF from the TIFF.
Be well...

Password not recognized in acrobat 8.1.2

I've created five pdfs in acrobat that have forms. I've had to secure the pdfs, and submitted passwords for the five pdfs. When I went back to revise the pdfs, acrobat says the password is incorrect. I experimented and created a new pdf with a new password. Once again, acrobat said the password is incorrect. I do not have the caps lock key on. I'm about to lose my mind. How do I get to work on these completed files again?

I've created five pdfs in acrobat that have forms. I've had to secure the pdfs, and submitted passwords for the five pdfs. When I went back to revise the pdfs, acrobat says the password is incorrect. I experimented and created a new pdf with a new password. Once again, acrobat said the password is incorrect. I do not have the caps lock key on. I'm about to lose my mind. How do I get to work on these completed files again?

Duplex Scanning from Canon MX7600 Not Recognized in Acrobat 9 Pro

I am trying to duplex scan in PDF docs with a new Canon MX7600 scanner. The utility that comes with the printer has a complete duplex scan utility which includes PDF docs, but limits the names to around 28 characters which is not enough for our naming conventions. Also, I cannot scan directly to Secure PDF's. Nor can I set it to automatically ask for Meta Tags.
The Acrobat Create PDF Scan only recognizes or offers the standard set which does not include duplex scanning. Canon tells me that the naming length limitation is built into the software design. They suggested that I contact Adobe and so I am.
How do I get Acrobat 9 Pro to duplex scan directly into Acrobat?
Thanks and all the best, Craig.

They sometimes monitor, particularly in the last month or so. However, most of the answers here come from users. In many cases you might find the answers from users to be more useful than from tech support, unless it is an off the wall problem no one has run into or tried. Typically when you scan from Acrobat, there is a settings selection on the window where you select to scan. That may be where you can find what you want. As far as I know, the information in the settings is only what is made available to Acrobat through the product twain driver.
The other suggestion to try to scan into another product, such as a graphics package, might help you get a better feel of what is possible. You might also check the manual if you have not done that already.

Bates numbering not recognized in Acrobat XI Pro (through Creative Cloud).

Several times recently, I bates-numbered the pages, had to shuffle or add or remove pages, did so, and then tried to renumber. Each time I got the message that Acrobat could not find any Bates numbering even though I had added Bates numbering via Acrobat myself only minutes earlier.

Hi ,
I would suggest you to have a look at the following KB document.Please see if they have something useful for you and can fix the issue.
https://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
https://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html
Regards
Sukrit Dhingra

Epson Expression 1600 not recognized by Acrobat

I've been trying for a year to get Acrobat X pro to recognize my Epson Expression Scanner, but it never does. Frustrated that I have to scan in preview or scanning software then bring document into Acrobat. Frustrating. Please Help!

Nevermind. The Epson R220 works fine on the AEBS. Wrong USB cable was plugged into the AEBS.

Product code for acrobat X pro is not recognized. how to activate

HELP!!!! I have the teacher/student edition for acrobat X. I originally downloaded to desktop. However, I now use laptop. Since it has no drive, I downloaded the 30 day trial. I have the serial number/activation code....but it is not recognized. My trial has expired. How do I get activate?

Hi Lynn ,
I would suggest you to kindly refer to the following link in order to get your product activated.
https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
Hope this will help.
Regards
Sukrit Dhingra

Acrobat 8 for MAC, Scanner CanonScan Lide 30 Not Recognized

Hi,
I have a problem. I need to create pdf from the scanner but the scanner is not recognized by Adobe Acrobat 8. Does anyone have the same problem? Did you fix that problem? How? any help would be great,
Thanks in advance.
George
PS: I'm using Leopard V. 10.5.5

Unless your Scanner uses a Twain Driver recognized by, The Mac Computer system and therefore Acrobat. It will not work in Acrobat.
A work around is to use the SANE/Twain Driver from the S.A.N.E. Project. Google for SANE. It has to do with Scanners. Then locate when you get to site the link for Macintosh and click that.
choose the components needed for your system Unless you are developer stay away from the SDK's. Install all the components , restart computer, then open Acrobat and and go to section on on scanner and choose SANE device. your now set up to go through procedure to scan

Telephone numbers in a excel spread sheet not recognized by Adobe Acrobat DC

Before my upgrade to Adobe Acrobat DC on my iPhone, telephone numbers in a excel spread sheet was recognized by Acrobat Reader as such i.e. You would touch and hold the number, then a 'pop up' would appear that gave the option to 'CALL' or 'SEND A MESSAGE'. This function no longer works in Adobe Acrobat DC, why not?

Hi,
Acrobat DC for iOS uses the Apple iOS SDK to display the preview of non-PDF documents (e.g. Word, Excel, PowerPoint).
It looks like an Apple bug for failing to auto-detect phone numbers only in Excel spreadsheets.
I opened my Excel (.xlsx and .xls), Word (.docx), PowerPoint (.pptx) documents with phone numbers in Acrobat DC for iOS. The phone numbers in the Word and PowerPoint documents were correctly recognized as such. In the preview, the plain text turns into blue underlined text. When you press and hold over the phone number, you will get the options that you have mentioned.
On the other hand, the phone numbers in the Excel spreadsheet were not recognized in the preview. In Excel, I used Format Cells > Number > Special > Phone Number with United States (English) as language. But it did not fix the problem.
As it turns out, the Apple Mail preview (on iOS 8) has the same problem. You can also email your Excel spreadsheet to yourself and open it in Apple Mail on your iPhone to confirm that it is an Apple bug.
You may want to post a question in the Apple Support
iPhone - Mail, Contacts, Calendars - Apple Support
or use Word documents instead for auto-detection of phone numbers.
Sorry for the inconvenience.

Canon PIXMA 860 and 560 not recognized by Image Capture

I can scan from the printers to my MacBook. And I go to System Prefernces / Printers and Faxes and both are shown as printers and as scanners. I can open from their and scan but when I open image capture it doesn't find any scanners.
I down loaded and installed both the newest canon printer and scanner drivers as well as the newest ICA driver. Still they are not recognized.
What am I missing?

ATC7 wrote:
Just for testing purposes, I removed the canon printer, removed all canon software and updates from my system and then used the original CD that came with my 870 to reinstall the printer and lo and behold, Image Capture started working again for wireless scanning.
Hello and thanks for the feedback.
There are two scanner drivers available for many of the new models of Canon AIOs. There is the ICA driver and the Canon scanner driver.
During my tests on clean builds of 10.6.x I found that my Canon AIOs were able to print and scan via wireless by simply installing the Canon update provided by Apple. This update consisted of the then latest printer driver for many models of Canon AIO and inkjet and the ICA driver. Canon's scanner driver was not included as part of this download from Apple.
The ICA driver is installed in HD > Library > Image Capture > Devices and the package is called Canon IJScanner1. Later versions of the ICA driver also installed another package, Canon IJScanner2. These ICA drivers provide a minimal amount of scanning selections and only appear to work with Image Capture and Preview. Other applications like Canon's own MP Navigator and Adobe Acrobat Pro will not scan with just the ICA driver installed. The Canon scanner driver for the respective model is required.
From what you have said and from my own testing I propose that the original CD did not contain the ICA driver but the Canon scanner driver for the MX870. And with only this driver installed you were able to scan using Image Capture via the wireless. I don't recall ever testing a 10.6 build where only the Canon scanner driver was installed and not the ICA driver (it is present by default on 10.6 but only has older models of Canon AIO's - your MX870 is not there). Had I tested this I believe that I would have been able to scan via wireless using Image Capture.
I also propose that once you installed the Canon v2.4.1 update, which contains a version of the ICA driver package that is also available from Canon web sites, then Image Capture stopped using the Canon MX870 scanner driver and used the ICA driver instead, thus stopping you from wireless scanning.
Right now I am using a new build of 10.6.6 on my MBPro. So that I could print to my MP990 at home and an MG6150 at work I simply installed the v2.4.1 update and have printer and scanner queues in Print & Fax for both. I have not installed scanner drivers for either device and at home with my MP990 Image Capture does not show any device being available, while Preview does show the MP990 once I select 'Import from Scanner > Include Networked Devices'. Also, Acrobat Pro 9 does not show my MP990 being available.
And with regards to the v2.4.1 update, the drivers included are provided by Canon to Apple, just as the other vendor drivers are provided to Apple, to make life easier for us Mac users. The drivers are available individually and get downloaded and installed automatically when the respective model is connected to the Mac and no local driver is present. As for the package including all these individual vendor drivers, this would be created by Apple.
Pahu

Click Wheel iPod not recognized by Vista Retail

I have a 20gb click wheel ipod that Vista v6.0 does not recognize in device manager. iTunes does not recognize the unit either.
I'm surprised that Apple has not addressed the problem comprehesively but rather suggests generic fixes for all their products such as the 5r's. Particularly given the number of customers with the same issue. Hope was dashed with the promise of a fix in the latest version of iTunes. End user fixes are innovative but I had hope that Apple would use its resources to address the issue with a retooled and workable driver (presuming this is where the issue is).
After searching the forums and trying every conceivable fix from formatting, usb ports, older versions of iTunes and Windows drivers, I'm in need of a fresh perspective.
The most noteworthy link to an article from end users I've attempted which unfortunately did not resolved the problem:
http://discussions.apple.com/message.jspa?messageID=2001067#2001067 (Thanks to Buegie for the comprehensive approach).
Is anyone aware of ongoing efforts from Apple to address the issue with a software fix or have they abandoned support of older models?

Ken,
UAC was disabled on the machine from the first day Vista was installed and long before any other software was installed. I suspect that it would have been disabled in safe mode regardless although I've never tested that theory.
I was surprised to read that Adobe would not install for you unless UAC was on. I installed Adobe Acrobat Pro 8 yesterday without UAC on and without incident.
Above you describe you are trying to resolve problems similar to my own. If your ipod was not recognized by Windows or iTunes, I encourage you to disconnect your cable from the pc, boot it in safe mode and then connect the cable. There are a number of different issues and fixes revolving around this issue but surely this would be one of the simple ones to try. I tried them all and I really mean all so I was nothing short of stunned to see this work. Good luck.

I need to download CS2 - but the system is not recognizing my Serial Number

I have an older version of Adobe Photoshop CS2 - The computer I had the program on crashed. I am wanting to download the program on my new laptop, but unfortunately my new laptop does not have a disc portal. The Adobe site is not recognizing my Serial Number. Need help to get the program on my laptop

See Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
In short, download and install a new version of CS2 from the above link.
Install then enter the new serial number provided at the link above. Your existing serial number will no longer work.

I just purchased Adobe Photoshop Elements 13 but my computer is not recognizing my CDRom and I cannot download the program. I tried copying the files on the program disc to my hard drive but get a message the installer will not work. I have the redemption

I just purchased Adobe Photoshop Elements 13 but my PC is not recognizing my CDRom and I cannot download the program. I tried copying the files on the program disc to my hard drive but get a message the installer will not work. I have the redemption code and serial numbers. Can I download the program online somewhere? If I download a trial version for instance will it allow me to enter my serial number and use it for the full program?

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Serial number not recognized when installing.

I bought Acrobat Standard XI off the Adobe website. When installing the serial number is not recognized. The drop down box for selecting which product I bought has a selection for Standard X but not Standard XI.

Hi brabski
The download link is for the retail version installer so if you do have a volume license then you need to download the installation files from
https://licensing.adobe.com/.
Below is the link to contact for support:
https://www.acrobat.com/misc/en/contact-support.html
Please reply for any assistance.
Thanks

Licence not recognized in acrobat

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