Licencing Photoshop Elements 13 has error 'The serial number you entered is invalid.'

I had a trail version of Photoshop Elements 13 that I wanted to buy and licence. I bought the product and got the serial number, but whenever I try to licence the trial version with the serial number it says 'The serial number you entered is invalid'.
I can't find a solution anywhere, can anyone help?

contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html

Similar Messages

I am trying to license my recent download of Lightroom 5 onto my recently purchased Macbook with the serial number of the disk I purchased last year for my Windows PC (an upgrade from Lightroom 4). I receive an error "The serial number you entered is inv

I am trying to license my recent download of Lightroom 5 onto my recently purchased Macbook with the serial number of the disk I purchased last year for my Windows PC (an upgrade from Lightroom 4). I receive an error "The serial number you entered is invalid". Why does CC not recognize this as a valid serial number?

Soyouca how did you install Photoshop Lightroom? Please uninstall the current installation using the uninstaller located in Applications/Utilities/Adobe Installers.
Once Photoshop Lightroom is removed please download a fresh copy of the installation files from Adobe - Lightroom : For Macintosh. The update contains the full installer so please download the latest version of Photoshop Lightroom 5.
You may be asked to enter your serial number for Photoshop Lightroom 4. You can find information on how to locate the serial numbers under your account at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

I just purchased a license for LR 5 (received via reseller, DVD in Box) and wanted to use the serial on the downloaded LR5 version through Creative Cloud. System sais "The serial number you entered is invalid. Please try again. If problem persists contac

I just purchased a license for LR 5 (received via reseller, DVD in Box) and wanted to use the serial on the downloaded LR5 version through Creative Cloud.
System sais "The serial number you entered is invalid. Please try again. If problem persists contact Customer support".
I have tried several times, without success. Internet connection is working.
Thanks for your help.

If you have a DVD version then you have to use the serial number that is associated with the DVD version. A Cloud subscription number has no relationship to a DVD serial number.

CS6 Error: The serial number you entered has been revoked. This product cannot be installed. HELP.

The serial number you entered has been revoked. This product cannot be installed. HELP.

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Moving from PC to Mac - The Serial Number you entered is invalid

I have been using Photoshop Extended CS6 for about 8 months and the serial number worked okay.
Now I've just bought an iMac and downloaded the Mac version of Photoshop Extended CS6 but the serial number is now showing as invalid.
Please don't tell me I have to buy it again!!
Hope someone can help me.

Serial numbers and Creative Suite versions are specific to operating systems, meaning your PC serial number will not work for a Mac. HEre is a link regarding what you can do to swap platforms....
Order product | Platform, language swap

Purchased LR6 upgrade, when entering SN for LR4, message " The serial number you entered is invalid. please try again. if the problem persists, contact Customer support. ". SN entered for existing product has been checked and is correct.

I retrieved the LR4 serial number from my Adobe account. The installer for an upgrade to LR6 will not accept the LR4 serial number.

Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

I have a Windows copy of Photoshop Elements 11, but the serial number has been lost. I didn't buy the product and I am unable to find the box. As far as I know, it's never been used so has not been registered. Does anyone know how the serial number can be

I have a Windows copy of Photoshop Elements 11, but the serial number has been lost. I didn't buy the product and I am unable to find the box. As far as I know, it's never been used so has not been registered. Does anyone know how the serial number can be recovered under these circumstances?

If you never bought the product then you cannot get the serial number.

Please Help! Error message: Incorrect serial number, The serial number you entered is not valid. Click OK to retry serial number.???

My old PC crashed and died, and I am unable to deactivate the licence of Photoshop Elements 7.
I re-installed Photoshop Elements 7 via a trial download from Adobe website onto my new PC, Windows 8.1 single language.
My serial number is not accepted.
Error message: 'Incorrect serial number, The serial number you entered is not valid. Click OK to retry serial number'.
Customer help care is not helpful and keep ending my chat before I get a solution.
Can someone please help me and let me know how I can rectify this problem!!!

Thank you Benjamin MItchley. I reviewed the chat log and I can confirm that they are correct we do not provide installation support for Photoshop Elements 7 due to the age of the software title. Photoshop Elements 7 also does not support activation so there is no risk that you were unable to deactivate the software on your previous computer.
I am showing the serial number under your account was provided from an equipment manufacturer. It is possible there may have been a customized installer for that version. Have you contacted the computer manufacturer to obtain the installation files for the copy of Photoshop Elements 7 included with your computer?
Since you did not migrate/transfer over any files it is unlikely there is a software issue preventing the installation. You can try running the CC Cleaner Tool to ensure that no corrupt licensing files may be preventing the installation process. You can find details of the use of the CC Cleaner Tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

The serial number you entered has expired. This product cannot be licensed. Please contact Customer Support. Provide a serial number.

I work for a University. We've purchased a few copies of Adobe Acrobat Pro XI boxed software. It's been working great all along. Now, it won't work at all. Error as follows:
"The serial number you entered has expired.This product cannot be licensed. Please contact Customer Support. Provide a serial number."

You need to do what it says... contact Adobe Customer Support. We can't help for two reasons (a) we are not Adobe staff (b) even if we were, we can't examine private serial numbers in a public forum.
When you contact them, best to have all the paperwork from the original purchase in case there are difficulties with a supplier etc.

Why am I getting the message 'serial number you entered in invalid'?

When I start up Photoshop CS6 I'm getting the message: 'serial number you entered is invalid'. (I'm typing in the correct serial number). I'm been using the programme since March 2014. Why has this message started to pop up?

Error "The serial number is not valid for this product" | Creative Suite

The serial number you entered cannot be found in our records

Anyone know what would cause this. I have a genuine ipod but Apple cannot find it in their system.
Online lookup gives error message:
"The serial number you entered cannot be found in our records. Please verify the number and try again"
Any ideas?!. The serial number I am entering is correct. I have checked this both in the software and back of the ipod itself

I am having exactly the same problem, as well. US Costumer service is trying to help me via phone (1-800-275-2273). I am on hold now, 42 minutes deep, and glad I charged my phone before attempting the call.
I keep getting "escalated" to higher supervisors, but they have each been very pleasant, and sound earnest in their desire to help find a solution.
Update: While they couldn't find it in the main Apple Technical Support system, a Ms. Brandy (an "Agreement Admin"), was able to pull my serial number up on her independent Agreement area system. They are putting together a kit for me to use to participate in the iPod nano (1st generation) Replacement Program now. Not sure what that means. Will advise soon (I hope).
Solved at 57 minutes!
Apple has provided me a "special" number to present at my local UPS store, who will package and ship the unit to Apple at their expense. All they require me to do is take the iPod (and the unique identifier number) over to the UPS store. The final manager I spoke with, a Ms. Gem, was equally delightful (i.e. eager to please, very approachable, and earnestly apologetic about my time lost on hold while they sought a solution).
In the interest of your time, you might want to suggest (early in the conversation) that they ask an "Agreement Admin" to look up your serial numbers as well... and have a speakerphone and something productive (or fun) to do, on hand, to ease your time spent on hold.
Final note: The pleasant Ms. Gem stated that it takes an hour (or so) for UPS to get the info they need to accept my drop off, and Apple is looking at circa 6 weeks on the arrival of my replacement back on this end.
Excepting the time lost, full marks to Apple for a nice service experience. Grade: A

Alert (260000,130) The serial number you entered cannot be verified....

I have an MBP and just bought a MacBook 2 today. I bouth AppleCare Protection Plans for both and am attempting to register them. I know where to find the serial number, that's not the issue, the issue is that the serial numbers are not being accepted for either computer! I get the following error on both:
Alert (26000,130) The serial number you entered cannot be verified. Please check the product's serial number and enter it again. Or, call Apple for assistance....
We've checked the serial numbers in the About This Mac in both, the serial numbers under the batteries, entered and re-entered them several times, and continue to get the same message. I found one posting on the forums from a person that experienced this with their iPod and the community told them they were crazy, I'm hoping someone can give me a little more direction than that...
Thanks,
JAB*

To make sure that you are not mis-reading the serial number, use keyboard copy and paste to enter the serial number in the form.
Click the blue apple, click About this MAC, click more info
Highlite the serial number (put cursor before the first number, press and hold the click button and move the cursor to the right until the whole number turns blue. Release the click button. Press and hold the Command button (left of space bar) and then press and release the C key. Release the Command button.
Go to the form where you want to insert the serial number and place the cursor at the beginning of the field. Press and hold the Command key. Press and release the V key and the copied text will be inserted into the field. Release the command key.
For those of you that think that this is a Windows procedure, it's not. It goes back to Wordstar on a CP/M system running on an Intel 8080 processor at 2 MHZ.

The serial number you entered is valid, but a qualifying product cannot be found on this computer.

Hi
We try to upgrade a mac (OS X 10.6.8) version of Acrobat Pro 9 to Acrobat X Pro.
When installing Acrobat Pro X - i get next annoucement: The serial number you entered is valid, but a qualifying product cannot be found on this computer.
And install is asking next: select a product (there is only: Adobe Acrobat 7 Standard Macintosh).
What to do next???

You need to contact Adobe support for this , they wil help in installing the software and will perform the unlocking for you.\
Here isthe link to contact adobe :- http://adobe.ly/yxj0t6
For details on your issue you can have the look on the link:- http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

I get the warning: "The serial number you entered is valid, but a qualifying product cannot be found

I get the warning: "The serial number you entered is valid, but a qualifying product cannot be found on this computer." I have CS2 on my M:/ not my C:/, how do I get the Setup.exe to find it there?

Having a similar issue,
I purchased an acrobat upgrade for my Mac OS 10.7.3. I have the CS4 version and now I wanted Acrobat 10. Entered the first serial number no problem, the second serial number won't allow me to register the product. Even after a reinstall of Acrobat 9 just to verify the serial number was correct. Is there a stand-alone serial number that I am unaware of? I can't find it in the CS4 Design Premium collection packaging...
Gautham K, You make it sound like it's a one or the other when entering the old serial number. On my system you have a dropdown to choose the current version you have currently installed on your machine and then the serial. The "next" button stays greyed out.
Additionally adobe "call back" and "schedule call back" pages are down on the web site currently.

Error message " The serial number you entered is valid, but a qualifying product annoy be found on this computer" appears. Unable to reinstall CS5.5 on my macbook pro after Hard disk crashed & was replaced.

Error msg " The serial no you entered is valid,but a qualifying product cannot be found on this computer" appears. Can't reinstall CS5.5 onto Macbook pro after Hard disc crashed & was changed.

It is not clear if you understand what that message is indicating. It is telling you that you need to identify the older version of whatever CS5.5 upgrade you are installing to prove that you qualify for the upgrade. This could be CS5, CS4, etc.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

Licencing Photoshop Elements 13 has error 'The serial number you entered is invalid.'

Similar Messages

Maybe you are looking for