License certificate - Adobe purchased from reseller

Where do I get a copy of the License Certificate if purchased from a reseller

Likely from the reseller, though I don't recall ever having one myself.

Similar Messages

  • I have a license for adobe cs6 from when I lived in the UK, now I am back in the US and trying to upgrade to cc and I am not qualified to purchase CC at the discounted rate. Please help.

    I have a valid cs6 license from the UK and am now back in the US and for some odd reason not qualified to get the first year discounted rate for CC.
    Please advise!
    thank you Peter

    Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • Please help activating EDU version of Master collection purchased from reseller

    Last week I purchased the Adobe CS5 Master collection (Teacher and student edition) from a reseller and received the software package last Thursday (16th Feb).  
    On that same day, I followed the instructions and visited www.adobe.com/go/eduverify to register the product and receive my registration code.
    I entered the customer support portal, logging in with my Adobe ID
    I completed the online student edition order fulfilment form, in which I provided the Coupon code which was printed in the upper left corner of the Student Edition order fulfillment process instructions (inside my Adobe Student Edition box)
    I attached a digital copy of my proof of eligibility (enrollment details from my college)
    I have waited more than 3 working days for my e-mail from Adobe instructing me how to retrieve my serial number.
    It has NOT arrived in any of my email inboxes (I have checked my online spam folders)
    I have contacted and asked support (on a chat form) to help.   They did not help at all, just explained that i needed to do what I have described above. I told them I had done that. They proceeded to tell me again that I needed to do that. I told them I had already done that. ...and etc. ad nauseum ....until I closed the chat window rather than type abuse at their obtuseness.
    I have now also sent an email with my enrollment proof attached to [email protected]
    I need to get my software unlocked. Is there anything anyone can suggest that might speed this process along a little so I can collect my registration code and get started using the software? someone special I need to contact? something special i need to do?
    thanks in advance for any advice or help.
    A very frustrated, hopefully soon to be, user.
    David

    thanks acrwil16,
    I should have explained that I am in Australia, so a telephone call is a little more complicated than if I lived in USA.
    Apart from the call costs, I need to know the time zone I am calling to so I can pick an appropriate time to call, and I think they have a few over there, as we do here.
    david

  • Free 1-year warranty, when purchased from reseller?

    Sorry that I wasn't sure of a better place to put this question: Does my new MacBook Pro include a free 1-year warranty, even if I bought it from a reseller (Best Buy)?

    No receipt is needed. your Mac is registered with Apple, that is if you have an Apple ID. And the Apple stores can lookup the serial # of your Mac and get all the warranty info. You can also do that yourself just to check.
    https://selfsolve.apple.com/agreementWarrantyDynamic.do
    Type in your serial number.

  • I purchased Adobe X Standard from reseller with serial Number.

    I purchased Adobe X from reseller.  I have the original serial number card sent from Adobe.  When I search for Adobe X Standard the search sends me to Adobe Xl.   Where can I find the X Standard download ?

    You can download the trial version of the software using the link below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site.
    Acrobat X Pro, Reader, and Suite: http://prodesigntools.com/adobe-acrobat-x-10-pro-reader-suite-direct-download-links-ddl.ht ml

  • Adobe CS6 master Collection disks purchased with serial Nos and used for 18months ok but now I get told "Your Trial has expired" I was never aware it was a trial? purchase was from reseller slim.nl Adobe ID registers serial No but it is now described as i

    adobe CS6 master Collection disks purchased with serial Nos and used for 18months ok but now I get told "Your Trial has expired" I was never aware it was a trial? purchase was from reseller slim.nl Adobe ID registers serial No but it is now described as invalid. What is going on?

    Issues related to serial numbers and registration can never be handled on a public forum as this one is.
    Please either call Customer Service for your region, or use web chat (link below). When using the link below, enter a product name and an issue. Ignore the provided links, and choose something like "Still have a problem?" and you'll get a link to web chat:
    Contact Customer Care

  • How do I purchase directly from adobe and not from reseller

    I was instructed by the reseller to renew my team lisence directly from Adobe as it will be less expencive for me this way.
    I have tried to do so in the team managment and it says I have to purchase from my reseller and does not give me an option to puchase directly from adobe.
    How do I change this?
    Thanks in advance

    Hi there
    As you're based in Israel, Creative Cloud for Teams is currently only available via resellers: https://www.adobe.com/content/dam/Adobe/en/products/creativecloud/cc/pdfs/cc-availability- matrix.pdf
    Thanks
    Bev

  • Installing Coldfusion Builder 2 from License Certificate

    Hi,
    I just got a software license certificate for CF Builder 2. How do I install it? Is there a link on Adobe to enter the license and serial number?
    Thanks,
    Jenn

    You need only the serial number, which is printed on your certificate.
    If you have bought the program in Adobe Store, Adobe creates download links for your software in your account, which should be presented in "My Orders". Your serial numers are presented there, too. Download the installer from these links and use your serial number during the installation (in fact, ColdFusion Builder requires the serial after the installation, on the 1st launch). 
    If you bought it from a private reseller, simply download a trial version from http://www.adobe.com/cfusion/tdrc/index.cfm?product=coldfusion_builder and enter your serial number after the installation, on the first launch. There was no difference between trial and downloaded from Adobe Store installation packs.
    If you are using the trial version just now, the program asks the serial during each launch. Simply enter it.

  • I purchased Illustrator on my iMac and downloaded it  and then I get the message that my trial version is expired and that I have to purchase Illustrator! But I just purchased it! So I deleted all the Adobe files from my computer and tried to download it

    1) I have deleted all my Adobe trial versions from my IMAC
    2) I purchased AI
    3) I downloaded AI, but I get the message that my trial version of AI has expired and that I should purchase AI
    4) But I already purchased and paid for the single app AI
    5) What to do now???

    Hi Jeff,
    1)I purchased a license for Adobe Illustrator CC (and my expired trial version was for Adobe Illustrator CC)
    2) I am using Mac OSX, 10.7.5
    3) I just removed the previous installation with disable / remove Illustrator CC from the files programs

  • How to switch licensed for "ADOBE DESIGN STANDARD" from iMac to Macbook Pro?

    I am currently licensed for "ADOBE DESIGN STANDARD" on an iMac. I have a new MacBook Pro and want to use that instead of the iMac. Do i need to get a new license key? or ??
    I know i can download an "eval" copy on the laptop, but how do i switch license keys? i'm not even sure i still have the (valid) license key for the iMac...can i request another??

    As long as you are staying within the same general platform (PC vs Mac) you do not need to change licensing.  You are allowed to have two activated installations with your license, so you should be able to install on the new machine without having to worry about the older one at all (unless you ever want to free up the second activation for yet another machine).  As you mentioned, you can download the trial version and use the serial number from your purchase to activate it to full use.
    If you registered your software with Adobe, the serial number should be available via your Adobe account online.  If you didn't register it then you will at least understand why it pays to do so. 
    IF you end up needing to resolve any issues with activating the product on the new machine you will need to contact Adobe Support directly.  Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/

  • I have a software license certificate for the upgrade from CS5.5 to CS6, but I have lost the upgrade file due to a disk crash in my computer.

    I have a software license certificate for the upgrade from CS5.5 to CS6, but I have lost the upgrade file due to a disk crash in my computer.
    where can I get the upgrade file from ?
    thanks,
    Ofer

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I purchased a License for Adobe Photoshop Elements 13 plus Adobe Premiere Elements 13 and Adobe doesn't recognize the License Key, Adode customer services aren't interested.

    I purchased a License for Adobe Photoshop Elements 13 plus Adobe Premiere Elements 13 and Adobe doesn't recognize the License Key, Adobe customer services aren't interested, neither are Ebuyer.com.
    Where do I go next? Credit card company to ask for a refund?

    57dibbs
    Has you contacted the seller through its Customer Service?
    If that is the case and Customer Service has no idea of what you were given as a Product Key and how to use it, have you considered asking
    your question in the seller's forum (PC software section)?
    But, I have another idea for you to try first....are you involved in a student teacher purchase with prepaid card? If so, please click on the following link
    http://helpx.adobe.com/x-productkb/global/find-serial-number-student-teacher.html#card-sub mit-product-code
    and go to the section on "I received a prepaid card, and I need help". In that section go to "2" which is for
    "Submitting my product code and proof of eligibility to Adobe". You will notice there is a link to click on that
    is related to country. Make the appropriate choice and see if that solves the problem. You should see
    Visit the page listed on the back of your prepaid card to submit your code and proof.
    For customers inside North America, www.adobe.com/go/edu-validate
    For customers outside North America, submit through your region's customer portal below:
    Europe, Middle East, Africa | Germany | France | Spain | Italy | Netherlands | Czech Republic | Poland | Asia/Pacific | Korea
    Verification can take anywhere from 2 to 30 days to validate.
    If the above does not apply to you, then I would explore the seller forum for answers if you cannot get them from Adobe Chat or the seller's
    Customer Service. Getting your money back from the seller should be tried as soon as possible if you find no solution.
    Thank you.
    ATR

  • How can I install and activate adobe software under creative cloud purchased from other country?

    How can I install and activate adobe software under creative cloud purchased from other country?

    Hi John,
    I appreciate your prompt response.
    We have an Australian client here in the Philippines and would want to purchase an adobe software under Creative Cloud Licensing.
    Since this type of licensing is not yet available here in the Philippines, they are suggesting that they can purchase it in their country.
    My main concern is, will there be any conflict upon installing/activating an adobe software under Creative Cloud which will be purchased from their country?
    And what are the steps for installing and activating a software under this type of license.

  • I'm Adobe member from Myanmar in South East Asia. How can I buy Adobe CC license?

    I'm Adobe member from Myanmar in South East Asia. How can I buy Adobe CC license?

    I am sorry Kyaw Lin Tun but the Creative Cloud is not available in Myanmar.  For more information please see http://www.adobe.com/content/dam/Adobe/en/products/creativecloud/cc/pdfs/cc-availability-m atrix.pdf and our Creative Cloud FAQ at http://www.adobe.com/products/creativecloud/faq.html#purchasing-availability.

  • When I try to download books I purchased from Kobo I get the following error message: Error getting License. License Server Communication Problem: E IO CANNOT OPEN

    When I try to download books I purchased from Kobo I get the following error message: Error getting License. License Server Communication Problem: E IO CANNOT OPEN.
    I've spent hundred of dollars on books that I can't get access to! How can I fix this?

    I've been having the same issue! I've tried uninstalling and reinstalling ADE but that hasn't helped; I've even created a new Adobe ID and that was also a fruitless venture. I haven't yet tried to unauothorize my device, but I am hesitant to do so as it seems that others have tried and have not succeeded. I am desperately caught in the middle of a series and I would love to have access to the new books that I've been trying to download from my library!

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