License Error: License server general failure

Question

Hi All,
I have a very strange problem on my computer. Since this morning I cannot open SBO as I get the error License Error : 100000000 License Server General Failure. I have uninstalled the full SBO including deleted all my SBO databases and the SBO-COMMON database. I then deleted my SAP folder in Program Files, restarted my PC and reinstalled SBO... still the same error. Error is just after I click OK on the login window. License Manager seems to be working fine and license also loaded fine.
Also just wanted to say that my license did not expire (or I don't think so) as I checked my file license text file and it looks like Compatibility License for Add-ons expires 20080115 and the rest of the users 99991231.
Any help appreciated!
Adele

Answer 1

Adele, just try to load once again your license file
What i have done is cut a little my license file, check 'Write to log' option, and tried to load this damaged file.
What i've received is:
1. 'General error occured' message box
2. ...SBOLicense\SBOLog.txt file with the following content:
<i>---
16/08/2006  15:23:44  PollSession - User: manager1, Session: 5
16/08/2006  15:23:46  GetSystemNumber - 000000000310449963
16/08/2006  15:23:46  GetInstallationNumber - 0020180382
16/08/2006  15:23:46  GetHardwareKey
16/08/2006  15:23:46  GetHardwareKey - HK: C1742774035
16/08/2006  15:23:47  PollSession - User: manager, Session: 2
16/08/2006  15:23:50  AddLicenseFile - Start
16/08/2006  15:23:50  LoadLicenseFile - File: C:\Program Files\SAP Manage\SAP Business One ServerTools\SBOLicense\Temp.txt, pse: C:\Program Files\SAP Manage\SAP Business One ServerTools\SBOLicense\SBOLASVerify.pse
16/08/2006  15:23:50  LoadLicenseFile - Failed: Unknown error #39
16/08/2006  15:23:50  IsNewFileOK - Failed to Load License File: 39
---</i>
PS: SBOLog.txt couldn't be created. in that case check the option 'WtL', apply the settings and reopen license service setting and then try to load a license file again