License key renewal

Hello,
I've made the usual request for a new 90-day license for my NSP, but unlike previous requests I don't get the e-mail with the new license key... has this service been suspended for some reason? I've tried providing two different e-mail accoubts, but still no reply...
Ralph

Hello Klaus,
I have became a new license key for 90 days.
The key is too long, the key field is 24 characters long.
My new key is follow:
MIIBPAYJKoZIhvcNAQcCoIIBLTCCASkCAQExCzAJBgUrDgMCGgUAMAsGCSqGSIb3DQEHATGCAQgwggEEAgEBMFgwUjELMAkGA1UEBhMCREUxHDAaBgNVBAoTE215U0FQLmNvbSBXb3JrcGxhY2UxJTAjBgNVBAMTHG15U0FQLmNvbSBXb3JrcGxhY2UgQ0EgKGRzYSkCAgGhMAkGBSsOAwIaBQCgXTAYBgkqhkiG9w0BCQMxCwYJKoZIhvcNAQcBMBwGCSqGSIb3DQEJBTEPFw0wNzA0MjYxNTUwNDJaMCMGCSqGSIb3DQEJBDEWBBS63MCQHulBYwn/mALvjmzvC4rjAJBgcqhkjOOAQDBDAwLgIVAIaclfz1rgWZyBfuB8AGf4y78qdTAhUAnxs7oEdEAIvzUiPpcdev4RPWzOQ=
SWPRODUCTNAME=NetWeaver_ADA
I have the product SAP Netweaver 2004s.
Is this key correct and we became the long key in the system?
Regards
Ralph

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Dear Richard Mann,
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