License problem in Adobe XI Pro

Previously, I used Master Collection 6.0 group license without a problem.
After follow the acrobat  auto update, my group license cannot be use with Adobe XI pro. The error said the serial number is not valid for Adobe XI pro.
I dont need a new version. I just want my acobat pro back.
What should I do?

CS6 does not include the upgrade to XI, but only X as I understand it. That is the issue. Go back and install AAX from your CS6 suite.
You might check a similar issue at http://forums.adobe.com/message/4817517#4817517.

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