License Prompt appears for CS6 app after Creative Cloud install

Greetings Adobe community,
I have an end user who has Adobe CS6 installed. This includes Acrobat, illustrator, indesign, bridge, and Photoshop. She has been using this suite for about a year
Just last week, we installed a licensed DreamWeaver 2014 from the Adobe Creative Cloud.  After a successful installation, the user gets a prompt whenever she opens Adobe Acrobat that requires her to re-enter the License.  Some reason, Adobe thinks her CS6 license is no longer working or legit after downloading DreamWeaver.  This is weird. After various reinstallations of Adobe CS6, the user ONLY gets that same prompt when she works in Acrobat for a couple of days. Any ideas guys?

Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link

Similar Messages

  • HI. I HAVE ALREADY MEMEBRSHIP for one app in creative cloud. I want to upgrade it to be complete membership . first I could not cancel my old one . second i pay for the second one, third i could not download the indesign cc ( which i need right now becaus

    HI. I HAVE ALREADY MEMEBRSHIP for one app in creative cloud. I want to upgrade it to be complete membership . first I could not cancel my old one . second i pay for the second one, third i could not download the indesign cc ( which i need right now because they ask for serial number) . I have already cs6 products. is that technical problem in adobe or what ?

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link

  • Why isn't Acrobat XI listed with my other CS6 apps in Creative Cloud

    All my installed CS6 apps are listed and easily updatable except for Acrobat XI.  How can I add Acrobat to the list of other CS6 apps in Creative Cloud, so that I can easlily manage updates?  Thanks.

    Hi FrankFS,
    Restart your computer and check, if doesn't help then:
    Sign out and sign in back in the Adobe Creative cloud applicaton, click on the Gear icon>> Preferences>> Account>> Sign out.
    Make sure that the product is activated.
    Thanks!
    Ankit

  • Download Links for CS6 Trials NOT Creative Cloud versions

    I need to download
    Adobe Creative Suite CS6 Design Standard and Design & Web Premium Trials for MAC & PC
    NOT CREATIVE CLOUD VERSIONS this is for IT purposes at muliple sites.

    Direct Download Links for Adobe Software
    Mylenium

  • How can I download ExtendScript Toolkit for CS6 in the Creative Cloud

    I try to find a way to get the ExtendScript Toolkit for CS6 products. The Adobe Scripting Center states "The latest version of ExtendScript Toolkit (ESTK 3.8) is available with Creative Suite 6." How can I get if from the Creative Cloud"?
    Thank you very much for your help.

    Searching on Google for the same thing and it was much harder than it should have been. Hard to believe that CS6 is from 2006 already! I'm trying to find ExtendScript for CS6 for a project I'm working on. Here's the link I found:
    Adobe - ExtendScript Toolkit : For Macintosh : ExtendScript Toolkit 1.0.3
    and
    ExtendScript Toolkit Archives | Adobe Developer Connection

  • Login prompt appears for web app when sql db is not on same server as WebAp

    Hi,
    I am deploying a VS2005 web application on a server (which has crytalReportsviewer); lets call that server A. The database the crystal reports access are on a different server, server B. In this scenario, when I run the web application, and try to bring up the reports on the web page, I get login prompt. Even if I provide valid login credentials (I have set up a user for this purpose the behavior is erratic; for some reports the report is displayed and for others it errors out with 'unknown error' message.
    If I put the sql db on the same server, it works fine.
    I use the crystal reports application to update the database source. When I do this, I use Ole db connection and set the 'integrated security' to true. But setting the integrated security to true does not bypass the login screen on the web app.
    My question is, how do I set up the report database parameters (connection string etc) so that the user of the web application does not have to go through the login screen when the web application and the sql db does not reside on the same server.
    Thanks.

    That sound like a [Double-Hop|http://blogs.msdn.com/knowledgecast/archive/2007/01/31/the-double-hop-problem.aspx] issue.
    You'd install and configure Kerberos to hop over the credentials - see post: SQL Server 2005 integrated security.
    Sincerely,
    Ted Ueda

  • Do I need to uninstall CS5.5 before installing CS6 apps from Creative Cloud?

    The video suggests you uninstall any Beta versions but says nothing about previous version of the apps.

    Hi. I left CS5 on, installed CS6. There was a problem with the shortcuts but both CS6 and CS5 work. What I just found was that although files (.jpg in this case) opened through Bridge CS6 in Photoshop CS6, Windows Explorer still has CS5 associated with opening the file type. I could change that file type by file type but would guess there's a better way to get all file associations moved from CS5 to CS6. Thanks!

  • CS6 update failed-creative cloud

    Why am I getting "Update Failed" for CS6 in my Creative Cloud updater? I am a paying CC member and the updates for CC work but not for CS6. I may not like keeping CC and want to default to CS6. What is going on with these "Update failed" app updates warnings?

    To resolve the any update issue with cretive cloud applicaitons , perform the steps mentioned below
    Windows OS
    C:\Program Files (x86)\Common Files\Adobe  ........... remove AAMUpdaterInventory and AAMUpdater file (if available ) C:\Users\[user name]\AppData\Local\Adobe    .... remove  AAMUpdater file   
    Mac OS X
       Application "Roaming Data Folder"     /Users/[User Name]/Library/Applicaiton Support /Adobe.....  remove AAMUpdater file     Application "local cached data folder"      /Users/[User Name]/Library/Applicaiton Support /Adobe        ........... remove AAMUpdaterInventory and AAMUpdater file (if available )
    Un install Adobe Creative Cloud
        Windows           Control Panel\All Control Panel Items\Programs and Features  ...... Uninstall adobe creative cloud     MAC           Applicaiton  > Adobe Creative Cloud > uninstall Adobe creative cloud
    Install creative cloud again from Creative.adobe.com
            https://creative.adobe.com/
            Sign in to creative cloud  , update issue will be resolved

  • Illustrator CS6 download through Creative Cloud "appears corrupted" according to App Manager

    I'm trying to install Illustrator CS6 through the Adobe Application Manager on Mountain Lion 10.8.  All of the other apps downloaded and installed fine.
    But when trying to downlaod Illustrator, it downlaods the file, and the a message appears saying "The download appears corrupted.  Please Cancel, wait a few minutes and try again. (-60)".  I've been trying off and on for the past week or so now.
    Any tips or tricks?
    Not sure if it's relevant since the other apps installed fine, but I'm currently installing to a new external SSD drive that I've booted from.  I'm installing all the software I need onto it.  Then once I'm done and ready, I'll swap drives.
    I'm running Apple OS 10.8 on a Macbook Pro with 2.66GHz Intel Core 2 Duo procs and 8GB of RAM.  The MacBook Pro is a 17-inch early 2009 model (first unibody model).
    Thanks!
    Adam

    Hi Adam,
    Its a workaround but might be an easy solution, you might just download and install the Illustrator CS6 trial and then just license it to be part of your Creative Cloud membership using the "License This Software" option.
    This document describes the process.
    http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html
    -Dave

  • Why am I prompted for my serial number even if i dowloaded the apps using creative cloud?

    Why am I prompted for my serial number even if i dowloaded the apps using creative cloud?

    These are user to user forums.  Most of us are paying customers.  If you have a problem deactivating your software, you need to contact Adobe Support directly.  They can most likely resolve the deactivation for you, and might be able to assist further in resolving your problem.
    Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/

  • Uninstalling CS6 Apps after downloading CC apps via Creative Cloud

    Is there a quick way to uninstall CS 6 Apps now that I have CC apps from Creative Cloud?  I am running Windows 8.1 and am aware that I can use the uninstall section from the control panel.  I ws hoping there was an Adobe app that would allow me to select multiple programs to uninstall at once.
    Thanks in Advance

    Signature32 it will depend on what specific error the update is encountering.  You can find information on how to locate and interpret your installation log files for errors at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  You are welcome to post any specific errors you discover to this discussion.

  • An extra prompt appears for Credentials Opening Office Document in Workspac

    Hi,
    Anybody have any knowledge about this issue? and how to solve these issue?
    *6959959* An extra prompt appears for Credentials Opening Office Document using Internet Explorer with Smartcut or from EPM Workspace.
    If a security agent with a cookie-based session management mechanism is used, opening Microsoft Office documents from Microsoft Internet Explorer sometimes another prompt for credentials is displayed. This occurs because Microsoft Office issues an HTTP OPTIONS request when attempting to open documents. This OPTIONS request does not contain the same session-related cookies as requests made from the browser, so the security provider issues the prompt for credentials. Please see http://support.microsoft.com/?scid=kb;en-us;838028 for details about how Microsoft Office and Microsoft Internet Explorer open documents.
    To resolve this issue, reconfigure the security provider by disabling authentication for OPTIONS requests.
    Thanks in Advance.

    Not sure if this is what you are describing or not, but please take a look at Document ID 1350828.1 (I have pasted the text below):
    Windows Security Login Window Appears When Exporting Financial Reporting (FR) Reports To Ppt/Doc Or Xls with Office 2010 and Windows 2008 [ID 1350828.1]
    Modified 02-MAY-2012 Type PROBLEM Status PUBLISHED
    In this Document
    Symptoms
    Changes
    Cause
    Solution
    References
    Applies to:
    Hyperion BI+ - Version 9.3.3.0.00 and later
    Information in this document applies to any platform.
    Symptoms
    Unable to export FR reports to Excel, Powerpoint or Word from Workspace.
    When exporting and selecting to open the file, a new "Windows Security" window appears with a login/password to the server Windows security
    "Connect to server.system.local"
    No matter what user enters, the window comes back and the file doesn't open.
    If the file is saved then it can be opened.
    Changes
    Office 2010 was installed.
    Cause
    The cause of this issue is unknown.
    This issue has been identified in unpublished Bug 11891558 - "WINDOWS SECURITY" LOGIN WINDOW EXPORTING FR REPORTS TO PPT/DOC OR XLS :IE8/WIN7
    Solution
    For versions prior to 11.1.2.0:
    Amend the web.xml file for FR with this syntax:
    <security-constraint>
    <web-resource-collection>
    <web-resource-name>Suppress OPTIONS,HEAD for Office</web-resource-name>
    <url-pattern>/hrget/*</url-pattern>
    <http-method>OPTIONS</http-method>
    <http-method>HEAD</http-method>
    </web-resource-collection>
    <auth-constraint/>
    </security-constraint>
    Restart the Financial Reporting Web Application service and then export the report(s) to Excel, Word or PPT.
    Note: File should be located under: Hyperion/deployments/Weblogic9/servers/Financial Reporting/Web Applications/hr/WEB-INF
    This has been fixed in Patch Set 11.1.1.3.519 for Oracle Hyperion Reporting and Analysis Financial Reporting (patch number 13024655)
    Beginning with version 11.1.2.0.00:
    Please apply the following steps to resolve:
    1. On the Financial Reporting server browse to the location:
    oraclehome\Middleware\EPMSystem11R1\products\financialreporting\InstallableApps
    2. Take a backup copy of the HReports.ear file.
    3. Rename the file to zip and extract the "hr.war".
    4. HReports.ear file contains hr.war, where inside this file in the "web-inf" folder there is the web.xml file.
    5. Edit the web.xml file with a text editor and add the same syntax as the earlier release, at the end before the very last line---></web-app>

  • I just purchased Audition CC as a single app purchase for $19.19/month.  I already have Creative Cloud installed. The program is not downloading - I clisk the "downlaod" button, the page says the program is downloading, but nothing is actually happening.

    I just purchased Audition CC as a single app purchase for $19.19/month.  I already have Creative Cloud installed. The program is not downloading - I clisk the "downlaod" button, the page says the program is downloading, but nothing is actually happening.  What is going on?

    Nobody can tell you anything without proper system info or other technical details.
    Mylenium

  • How can i change from my single app to creative cloud membership? the 'switch plan' doesn't appear in my account?

    how can i change from my single app to creative cloud membership? the 'switch plan' doesn't appear in my account?

    Locking this discussion.  Please see my response at how can i get some help to cancel my single app month to month and/or upgrade to full creative cloud membership? please don't tell me to follow the guidelines because i've tried several times but the options to 'switch plan' or cancel plan' are not availa.
    John T Smith please feel free to also reference this discussion.  I believe it partly explains the frustration individuals face when attempting to cancel their membership.

  • Single app Ilustrator (creative cloud) license activation.

    Hello, I paid yesterday for the single app Ilustrator (creative cloud) but I can't install it on my Macbook. I m asked for a redeem code or a serie code which I don't have

    manonw28115806
    Make sure you have signed in with correct email address
    https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    If the email address is same, check your hosts file entries once
    Sign in, activation, or connection errors | CS5.5 and later ( step 3 )

Maybe you are looking for

  • Can't Print Wirelessly- "Network Host is Busy" - NOT!

    Fairly new to Macbook, but when I initially set up my printer wirelessly it worked fine. After recent 'updates' to the OS and HP drivers, I'm stuck with the 'network host is busy' problem that I seen in many other threads. There have been NO changes

  • Java ClassNotFoundException

    hi all: F:\>set JAVA_HOME=F:\jdk1.1.8 F:\>set path=%JAVA_HOME%\bin; F:\>set classpath=.;F:\jar\saxjava-1.0.jar;%JAVA_HOME%\lib;%JAVA_HOME%\lib\class es.zip;F:\jarfiles\xml.jar;F:\jarfiles\saxon-aelfred.jar; F:\>echo %classpath% .;F:\jar\saxjava-1.0.j

  • Trouble Setting Neural Network Parameter

    I am trying to create a neural network mining model using the DMX code below: ALTER MINING STRUCTURE [Application] ADD MINING MODEL [Neural Net] Person_ID, Applied_Flag PREDICT, [system_entry_method_level_1], [system_entry_method_level_2], [system_en

  • Access problem to FTP site

    I've set up my FTP site and it works perfectly since the past two years with WSFTP on PC Now, I have a Mac book And I'm unable to connect to my FTP server with the @connect to server@ link in the finder I run OSX Server 10.3.9 PLZ help... It's kind o

  • Dashboards to SWF export automation

    Hi All, When we click on export in dashboards then it will shows us as .SWF as option. Is there any way to automate this process? Means, there is one executable file which will pick up .XLF file from folder location and convert it into .SWF flash fil