License Transfer for Production Premium CS5 - form has been filled out, how do I upload and file a case?

Hi guys,
I would like to transfer my license to another person, we have both filled out the form but the helpline isn't working, the chat has been unavailable for the past 5 days so how do I upload it and file a case so the new owner can register the product in their name?
Thank you

this is the help available online, Transfer an Adobe product license
if you've already followed those steps and need more help, you'll need to contact adobe support by clicking this link and then clicking 'still need help', https://helpx.adobe.com/contact.html

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I own a license for the Mac version of CS5 Production Premium.
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If you don't join the Cloud then your remaining option is to purchase a crossgrade to CS6 for Windows.

License Transfer for Production Premium CS5 - form has been filled out, how do I upload and file a case?

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