License utilization on UCCX 7.0

How can we check the agent license utilization (agent license in use at any time) in UCCX.

Hi
There's also on the Windows releases an .exe called showlicenseusage.exe (possibly prog files/wfavvid/bin) which dumps out teh current license usage and who's using it - that includes Supervisor seats as well.
In 9.0(2) there is finally (i believe) a report to show peak usage on a historical basis. Pre that it's all realtime or nothing.
Aaron

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Need License Demo for UCCX 10.0

Hello,
I am testing the upgrade of Call Manager and UCCX form version 7.x to 10.x
for Call Manager it give 60 days for Demo, but I can't found the license Demo for UCCX 10.0?
there is any body have the license demo file "Uccx ccx100_pre_demo.lic"?
Thanks a lot for advanced,
Best Regards,
Omar

demo license will be there in ISO file you are trying to upgrade.
there will be folder called demo license, you can explore iso with tool like power iso and extrect the license folder from there.
regards
Chintan

License issue in UCCX

UCCX subscriber was unable to start on 9 th march. We deleted all licenses and added them back and the issue got fixed.
It appears to have been caused by expired demo licenses which prevented the license loading and parsing process from running (hard crash with no recovery). It didn’t simply expire out the licenses, it prevented the box from loading any services on restart in spite of valid licenses being installed to cover our features, ports, and seats. I am trying to read the sysytem logs and I will appreciate help .

Hi
That's a fairly common issue - often temporary licenses will sit on the system for years without issue and then will cause failures during upgrades or other maintenance.
Deleting them and restarting fixes it.
I wouldn't spend too much time staring at logs, it's a development issue... unless you have further issues after deleting?
Aaron

Licensing problem with UCCX 7, agent not able to login at all

Hi there,
We have UCCX 7 server and CUCM 7.
Problem is that we the agents are not able to login and they are getting maximum license error although not all licenses are used.
We get the following errors when trying to login:
1. "Maximum number of licenses reached. Please notify your System Administrator".
2. When we click "Ok" for the error above, we get the following "A licensing error has occured. Please try again in five minutes. If the problem persists, please see your log file or System Administrator for details.".
I checked the licensing service and it is working fine.
The log for the licensing service is not indicating anything, it shows only the last time there was a failure in this service (this was 6 months ago after a restart). It was working fine until yesterday.
I tried to disable the "IPCC Extension" under the User Configuration in the CUCM and enable it again, but did not solve the problem and got the same error.
It is worth to mention that when I disabled the "IPCC Extension", before I enabled it again, I tried to login using CAD but I got the same exact error.
Any help will be really appreciate, thanks a lot.

Hi
Open a command prompt on your UCCX server (not client) and go to this directory:
C:\Program Files\Cisco\Desktop\bin
Then run:
showlicenseusage.exe
THis will show you the IP addresses that are currently consuming licenses. You can check these PCs to see if they are still logged in - if they are, that's your problem. If they aren't, then you may have a problem with the LRM service or something.
If it has logins listed that aren't really logged in, you might be able to restart the License and Resource Manager service from Control Center to resolve it temporarily.
Aaron
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Licensing Issue Quality Management 9.0 with UCCX 8.5

Hi guys,
The UCCX compatibility matrix, Cisco WFO System config Guide plus QM 9.0 installation guide all state QM9.0 is compatible with UCCX 8.5(SU3).
We have ordered QM9.0 licenses using part number
L-CCX-90-QM-L-K9=:L-CCX-90-QM-L-K9= : CCX 9.0 Quality Manager Server , 10 Seats LICENSE ONLY
I am unable to add these licenses to our UCCX server as I am getting:
Error: The Cisco Unified CCX Quality Manager Seat feature (2nd line) of xxxxx.lic has unsupported version number (9.0)
Has anyone installed QM9.0 with UCCX 8.5 and if so what licenses did you have to purchase?
Thanks!

I have not done this yet, I was looking into getting the license to do same you are doing. Thanks for the heads up. I will wait to see outcome of your attempt.
My main drive to go to 9.x is to get IE9 32 bit support with the latest 9.x SR as I have a handful of supervisors who have Windows 7 and using it to play back recordings, etc and I'm tired of the compatibility issues and time spent on their PCs to keep it running after they do other updates, etc. Was hoping 9.x with the IE9 and 32 bit support would help with those headaches.

UCCX license Usage

Hello all,
I would like to know the concept of the agent licensing system for UCCX. For instance,
Configured Licenses:
Package: Cisco Unified CCX Premium
Total IVR Port(s): 300
Cisco Unified CCX Premium Seat(s): 190
High Availability : Enabled
Cisco Unified CCX Preview Outbound Dialer: Enabled
Cisco Unified CCX Quality Manager Seat(s): 190
Cisco Unified CCX Maximum Agents: 400
In the above sample license info, "Cisco Unified CCX Premium Seat(s): 190". As per my understanding, Everytime when an agent logins to UCCX (CAD/IPPA/BIPPA), he/she will acquire a premium seat license from the UCCX server.
Now, I would like to know (Based on my understanding) Can only 190 agents can login to CAD concurrently and the 191st agent will not be able to login? If not, what is the concept of agent license?
Please share your thoughts and insights.
Thanks
Bala.

Correct, 191st agent will receive an error.
HTH,
Chris

Error license UCCX display

Hello,
I activated a license on the UCCX (Master and StandBy) but when I'm connected on UCCX page, there is an error message who is displayed (One and More Temporary License(s) have expired. The corresponding features would unusable. Please upload valid license for the same (see file attached).
Thanks for your help.
BR
Aubert

Hi,
Open your page template and search for:
#GLOBAL_NOTIFICATION##SUCCESS_MESSAGE##NOTIFICATION_MESSAGE#
That is the place the message will be displayed. You just need to change the location to where you want them.
Paulo Vale
http://apex-notes.blogspot.com

UCCX license upload

Hello All,
Can someone help me answer my questions about uploading license to a UCCX 8.0. We have a temporaly license that is no mongger valid and I received a new license. As the UCCX is in production I am wondering if there is no risk uploading the new license? does this require any reload of the server? and what if the upload fail? in general I want to understand if there is any risk uploading the new license.
If you have any docs/url that explain that I will be happy to spend some time reading it.
Thanks in advance.
Carlo.

Hello,
According to the administration guide for UCCX 8.0 , there is nothing said about restarting any service when uploading a new license or adding a new license , i don't think there is any risk.
Here is the link for your read :
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/configuration/guide/uccx801ag.pdf
Amer

What recording licensing is correct for Finesse and Media Sense?

For UCCX, what is the difference between recording licenses and call recording seat license? I am trying to quote out UCCX with Finesse and Media Sense for recording. Also quoting WFM.

Hi Jacqueline,
The Cisco Unified CCX Recording Count is the License used for UCCX and Media Sense based recording.
The WFM needs separate WFM seat license.
Regards,
Arundeep

Shared licensing server

How do I go about getting the backup state changed on this shared licensing server? I'm guessing that EXPIRED is not a good thing. Also does this need to register with the primary shared license server? On the primary it says the backup licensing server is not registered.
Thanks in advance.
******asa01# sh shared license detail
This device is the Backup License Server:
Backup state : EXPIRED
Messages Tx/Rx/Error:
Hello : 0 / 0 / 0
Sync : 0 / 0 / 0
Update : 24 / 24 / 0
Shared license utilization:
AnyConnect Premium:
Total for network : 500
Available : 160
Utilized : 340
This device:
Platform limit : 504
Current usage : 0
High usage : 0
Messages Tx/Rx/Error:
Registration : 4144 / 0 / 4143
Get : 0 / 0 / 0
Release : 0 / 0 / 0
Transfer : 0 / 0 / 0

Thanks for the reply.
We have 1 HA pair in our primary DC (Active/Standby) and another HA pair in our DR site (Active/Standby) as well. The primary HA pair is the shared license server and the DR HA pair is the backup license server. From the primary HA pair I can ping the DR HA pair and vice versa. I find it odd that there is client info on the DR HA and not on the primary DC one. See below. Is this normal? And do you know of a way to reregister the DR HA to the primary DC one?
PrimaryASA01# sh shared license detail
Backup License Server Info:
Device ID           : DRasa01-active
Address             : 1.1.1.1
Registered          : NO
HA peer ID          : DRasa01-standby
Registered          : NO
Messages Tx/Rx/Error:
    Hello           : 0 / 0 / 0
    Sync            : 0 / 0 / 0
    Update          : 27 / 27 / 0
Shared license utilization:
AnyConnect Premium:
    Total for network :      500
    Available         :      110
    Utilized          :      390
This device:
    Platform limit    :      504
    Current usage     :      390
    High usage        :      390
Messages Tx/Rx/Error:
    Registration    : 0 / 0 / 0
    Get             : 14 / 14 / 0
    Release         : 13 / 13 / 0
    Transfer        : 0 / 0 / 0
Client Info:
DRasa01# sh shared license detail
This device is the Backup License Server:
Backup state        : EXPIRED
Messages Tx/Rx/Error:
    Hello           : 0 / 0 / 0
    Sync            : 0 / 0 / 0
    Update          : 27 / 27 / 0
Shared license utilization:
AnyConnect Premium:
    Total for network :      500
    Available         :      110
    Utilized          :      390
This device:
    Platform limit    :      504
    Current usage     :        0
    High usage        :        0
Messages Tx/Rx/Error:
    Registration    : 4464 / 0 / 4463
    Get             : 0 / 0 / 0
    Release         : 0 / 0 / 0
    Transfer        : 0 / 0 / 0
Client Info:
Hostname          : PrimaryASA01
Device ID         : PrimaryASA01-active
AnyConnect Premium:
    Current usage   : 390
    High            : 390
Messages Tx/Rx/Error:
    Registration    : 0 / 0 / 0
    Get             : 14 / 14 / 0
    Release         : 13 / 13 / 0
    Transfer        : 0 / 0 / 0

Traversal License Usage

Does anyone know of a good way to look at your license utilization over a period of time on a VCS Expressway? I know the front page tells you your peak usage since last restart and other basic information, but I am looking for more detail over a period of time that may help with license planning. We do have TMS as well.

In my case, I am trying to create a similar report for traversal license useage on our VCS (x8.2.2). I am not sure how to interpret the attached report to find out how many traversal licenses were used. This period covers two months. Thanks.

TCP/UDP Port Utilization question for CCX 8.5

Greetings,
I have gone through the CCX 8.5 TCP/UDP port utilization guide.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851pug.pdf
I always do this as a matter of practice and I had a question concerning Java RMI ports. In the guide there is an ephemeral range TCP:32768-61000 that is used for Java RMI. Based on the context clues in the footnote this is an intra-cluster communication between processes running on CCX. This jives with ACLs I have built for previous versions.
The hang up I have is that Table 1 (page 6) of the guide shows that one of the remote devices is "Editor". I take this to mean CRS Editor, which can run on a desktop in the environment. I want to keep the ACL as trim as possible, so I don't want to open up the TCP ephemeral range unnecessarily. So, I guess my question is:
When that document refers to "Editor" do they mean that the CRS Editor is communicating using the referenced ports? Or is there a server-side process called Editor listening on those ports. The shift in how I apparently have to account for RMI is causing me to question.
Thanks in advance,
Bill

I followed the port guide, but am still having issues connecting to the editor from my workstation with my access-list in place.
When I remove the ACL the editor connects and I can do reactive debugging. The ACL breaks this.
Followed this
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/configuration/guide/UCCX_BK_P89325D5_00_port-utilization-guide-uccx-902.pdf
Does anyone have a sample acl that works?

Cisco ISE Licence Historical Usage

I am a bit frustrated that I am unable to find any report/chart showing license utilization in ISE since 1.0 to 1.1.1.
The only info I found is ISE will send an alarm when the license pool is near fully utilized.
However, how can I check the historical utilization data for capacty planning for proof that license was not bought in excess manner
Anyone has idea on this?
Thank you!

Ning,
I checked my ISE instance and there isnt a report that exists, however you can run a report of the active radius sessions at around their peak time and that should give some visibility as to how many endpoints are connected to the network.
You can also take a screenshot of the active endpoints dashlet on the home screen since that graph spans either the last 24 hours or 60 minutes.
Thanks,
Tarik Admani
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License utilization on UCCX 7.0

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