Licensed Version of Acrobat XI Pro reverted to trial version

I've been using Acrobat XI Professional since June 2013 when it was installed on a new laptop from work. For the past few days I've been getting a popup whenever I open an Acrobat file claiming the trial is almost up. Now I cannot open it at all (unless I click a button that says "Begin Trial"). The only other option is to input the serial number -- which I dont' have because it is through work. Have a ticket in at work, but thought I'd ask here as well to see if anyone else has had this problem. Tried the Acrobat Chat and the support guy kept saying, "What is your serial number?"

Ugh. Here's a transcript of the "help" that was provided by Adobe:
Inder: I have checked for your serial number, It is showing as expired.
Jonathan Lee: OK . . . How does a serial number expire for a piece of purchased software?
Inder: In that case you need to contact to your vendor from where did you purchase the Acrobat XI.
Inder: They will provide you the new serial number.
Jonathan Lee: Urgh. This was a corporate purchase, and I no longer work at the company. No one told me that my serial number was ever going to expire. Is there a subscription system here? I thought that once the software was bought, it was bought.
Inder: Yes, I agree. Since in few cases it got expired,
Jonathan Lee: Yes?
Inder: I suggest you to contact to your vendor or retailer to get the new serial number.
Jonathan Lee: OK. That's impossible, since I don't work for the company that provided the serial number in the first place. So I'm stuck purchasing Acrobat Pro again?
Inder: I might be possible. Please contact to your retailer, he could provide you the correct reason.
Jonathan Lee: OK. I'll try...
Inder: Is there anything else I can help you with?

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