Licensing Agreements
I purchased Adobe Photoshop Elements 10 and Adobe Premier Elements 10 and installed them on my home PC with installation disc #1 (for Windows). I didn't realize that the licensing agreement covered only 2 computers with the SAME platform. The 2nd computer I want to install it on runs on Windows 7, so it needs a the second installation disc. I tried installing it and I was told that the serial number was not valid.. I apparently need a second licensing agreement. Where do I get pricing and how do I go about doing this?
It is likely you are running into a permission issue which is affecting the serial number from being accepted. What other Adobe software do you have installed on the Windows 7 computer?
Similar Messages
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Can't open Photoshop CS5 I am required to accept the license agreement but still can't get in ...
I have had the Master Suite CS5 installed on my Macbook Pro for about 3 years now no problems , now it has started asking me to accept the Licence agreement when I try to open any of the applications (Photoshop / iD / Ai etc) .......
but when I click accept it just takes me back to the same window 'Accept / or not the License Agreement - basically going round in circles !! Meanwhile I ahve no access to the software !
I have tried re - installing to no avail ..... , LR 4 and Adobe Bridge still open fine no issues !!
I have carried out full updates of everything, done a system scan with MacKeeper, turned the computer fully off and back on ..... !
Any ideas/ suggestions would be welcome,
regards
ClareHi Clare, I am having the same problems with my CS5 Design Premium! I got the graphics card replaced in my iMac and since then every time I try to open one of the programs, I get the licence agreement, click accept and it takes me back to the agreement again. I have uninstalled it and reinstalled it which worked until I closed one of the programs, then the whole thing started again! If I leave the programs open after I use them it works which I am having to do until I get it sorted! I am just wondering if you managed to get yours working?
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I am using a Mac and have installed Adobe Reader for Mac, latest version. I cannot access the End User Licensing Agreement. I clicked on it and it gives me a message that I must launch Adobe, check that I agree, close and reopen. The problem is I can't find any way to launch Adobe because it appears nowhere on my launch pad, nor in my document files or on the control panel. Because of this, I cannot print bank statements nor can I get into my insurance companies billing department to make a payment. HELP!
How about in your Applications folder?
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Windows 7 - installed IE10. Now every few times iTunes is opened I get the 'user license' agreement as if i am a new user. Apple SR techs have been working with me for weeks and have NOT solved this problem. i have a iPhone 4S, but this happens before I even plug in. Can you help? Also, second question:
Also, I have two apple accounts (mistake) and apple says that they cannot delete the invalid one! When I finally can get on iTunes it asks if I want to merge or replace - I am told to do neither (i am syncing by plugging in the 4S to my computer - i have Outlook). SO... right now i am unable to sync. SR Tech says having the 2 accounts is not the problem - actually - 2 techs said it was and 1 says it is not. SO frustrating! Is there a way to resolve this?
Thanks - CJ TexasMcAfee AntiVirus by any chance? See the thread Why does iTunes delete my itunesprefs.xml?
Not so sure about the suplemental question, but see Recover your iTunes library from your iPod or iOS device for tips to make sure you don't lose content from the device.
tt2 -
CS5 - License Agreement Loops - Will not allow me to Run Software
Originally I posted the following:
Dec 11th
I've been trying to install CS5 Master Edition. Disk I installed and I was asked to install disk II, it reached 51 percent and THEN it asked me to "please insert Disk CS5 Master Collection II to continue - then would not read the disk. I am running Windows Vista Premium Edition, I have 4 GB of Ram and 108 GB disk space available. I checked disk II and it is clean so it should work.
John T. Smith suggested the following: "Create a folder on your hard drive and see if you can use WinExplorer to copy all of the disc to that folder, and run from the folder." Which I did and the installation completed successfully.
Dec 12th
Now, when I go to open any of the programs, i.e. photoshop I am asked to accept the license agreement, which I do. I am then asked for my serial number which I provide and I get the little green check mark. When I click on continue it loops me back to the license agreement. It keeps looping and I cannot access any of the programs.
I then installed Adobe Acrobat 9.3. When I attempt access the program I received the following error message "you cannot use this produce at this time, you must repair the problem by uninstalling and reinstalling this product."
Honestly I have never had so many problems installing any product. To top it off Adobe does not offer any technical support on the weekends. I've been fighting all weekend with this product when I need to get assignments done. I'm truly at my wits end. If anyone out there has experienced similar issues I would so appreciate hearing from you and anything you did to resolve them.It sounds like you had a bad disk which is rare but hey it happens. Here's what I would do.
Deactivate the software (assuming you can launch an application)
Uninstall everything
Run the Adobe CS5 Clean Tool - http://www.adobe.com/support/contact/cs5clean.html
Optional Paranoid steps - restart the PC, run the CS5 clean tool again to verify there is nothing (Adobe MC5 anyway) on your system
Restart the PC
Make sure any and all anti-virus and anything you can turn off is off.
Install Master Collection as before.
I hope this helps and I'm sorry that you're experiencing some problems. If the above doesn't work, I'd consider requesting new media to install your software on.
Best,
Dennis -
Adobe Acrobat 9 Pro - License Agreement ACCEPT does not work
Today I purchased a license for Adobe Acrobat 9 Pro, downloaded the software and installed. I execute the program and when I get to License Agreement I select accept and nothing happens. I can't get beyond this point.
I called Adobe Tech Support and they weren't able to help. I've seen many posts about this and no definite answer.
Before requesting a refund, does anybody know how to fix this problem?
I installed on Windows 7 Pro.
Thank you,I know this is an old posting, but for those like me who couldn't find the answer:
Had the exact same problem and tried all the previous tips to resolve, including registering the jscript.dll.
Thanks to the genius who posted the answer on another 'windows' forum (wish I could find that again).
Create a new local admin account (add that account to the administrator group).
Login to the new account and launch Acrobat. Then (hopefully) you can click "Accept" to the license agreement.
The registry key it creates is: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\9.0\AdobeViewer\EULAAcceptedForBrowser (DWORD=0x00000001). Not sure if you can just manually add the registry value as I had already fixed it by creating the new local account.
After it accepts the license agreement, you can go back into your normal profile and run acrobat. yea!. -
I am getting this response when I am trying to open a file: Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser.” What do I do? I have opened this up in the past without a problem.
Back up all data.
If Adobe Reader or Acrobat is installed, there should be a setting in its preferences such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected. Otherwise do as follows.
Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present. The same goes for a plugin called "iGetter," and perhaps others.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again. -
Fireworks cs4 will not launch after accepting license agreement
fireworks cs4 will not launch after accepting license agreement
<user_name> = Your User Name:
in XP:
Application Data Path:
C:\Documents and Settings \<user_name>\Local Settings\Application Data
Fireworks CS4 Preference Folder Path:
C:\Documents and Settings \<user_name>\Local Settings\Application Data\Adobe\Fireworks CS4
Delete the Preference folder and re-launch FW.
Note: They are hidden folders, you need to uncheck the 'Show Hidden Files' and "Hide System Protected File" in Folder Options > View.
-- Sag-e-Attar Junaid Atari -
Need help to install and launch adobe reader XI and accept the ender license agreement
I do not know where to select accept launch adobe reader ender license agreement on a macbook pro
Blank EULA screen appears on Acrobat XI launch
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Acrobat Pro XI problem+Accept End User License Agreement when opening a PDF inside IE
Hi folks, this issue has been challenging.
Acrobat Pro CC install
W7 X64
Deployment went ok after the code was worked out, but.....
We use Desire to Learn content management system at the community college where I maintain the student computers at. When running D2L and a PDF has been embedded in some course material, I am getting the message below and the PDF won't open.
“Before proceeding you must first launch Adobe Acrobat and accept the End User License Agreement" .
The only fix so far is to run up Acrobat Pro and run the program once. Fine and dandy, but we are looking at 700+ machines to clear in this fashion. The other part of this scenario we we also utilize Respondus Lockdown Browser to invigilate exams through D2L. Because of the "lock down" features, the student can't even get back to the desktop to run Acrobat and clear the message.
I have tried a number of GPO entries to no avail. As well, disabled the IE PDF viewer add-on. I ran Procmon with no results either; .
I have been scouring the Googlemachine and building on the GPO below to get around the issue with no results. I am hoping someone with a sharper eye than I can spot something or point me in the correct direction..
Thanks eh.
GPLabs-Acrobat Reader default .PDF file open
Computer Configuration (Enabled)
Policies
Administrative Templates
Policy definitions (ADMX files) retrieved from the central store.
Adobe Acrobat XI/Preferences/General
Policy Setting Comment
Show messages when I launch Acrobat Disabled
Adobe Reader XI/Preferences/General
Policy Setting Comment
Show messages when I launch Reader Disabled
Adobe Reader XI/Preferences/Startup
Policy Setting Comment
Enable Protected Mode at startup Disabled
Preferences
Windows Settings
Registry
ELUA=1 (Order: 1)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Acrobat Reader\11.0\AdobeViewer
Value name ELUA=1
Value type REG_DWORD
Value data 0x1 (1)
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
EULAAcceptedForBrowser (Order: 2)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Adobe Acrobat\11.0\AdobeViewer
Value name EULAAcceptedForBrowser
Value type REG_DWORD
Value data 0x1 (1)
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
ELUA=1 (Order: 3)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Acrobat Reader\10.0\AdobeViewer
Value name ELUA=1
Value type REG_DWORD
Value data 0x1 (1)
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
EULAAcceptedForBrowser (Order: 4)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Adobe Acrobat\10.0\AdobeViewer
Value name EULAAcceptedForBrowser
Value type REG_DWORD
Value data 0x1 (1)
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
bBrowserIntegration (Order: 5)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Acrobat Reader\11.0\Originals
Value name bBrowserIntegration
Value type REG_SZ
Value data 00000000
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
bBrowserIntegration (Order: 6)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Acrobat Acrobat\11.0\Originals
Value name bBrowserIntegration
Value type REG_SZ
Value data 00000000
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
bBrowserIntegration (Order: 7)
General
Action Update
Properties
Hive HKEY_CURRENT_USER (HKU\.DEFAULT)
Key path Software\Adobe\Acrobat Reader\10.0\Originals
Value name bBrowserIntegration
Value type REG_SZ
Value data 00000000
Common
Options
Stop processing items on this extension if an error occurs on this item No
Remove this item when it is no longer applied No
Apply once and do not reapply No
User Configuration (Enabled)
Preferences
Windows Settings
Registry
ELUA (Order: 1)
General
Action Update
Properties
Hive HKEY_CURRENT_USER
Key path Software\Adobe\Acrobat Reader\11.0\AdobeViewer
Value name ELUA
Value type REG_DWORD
Value data 0x1 (1)
Common
Options
Stop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) No
Remove this item when it is no longer applied No
Apply once and do not reapply No
ELUA (Order: 2)
General
Action Update
Properties
Hive HKEY_CURRENT_USER
Key path Software\Adobe\Acrobat Reader\10.0\AdobeViewer
Value name ELUA
Value type REG_DWORD
Value data 0x1 (1)
Common
Options
Stop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) No
Remove this item when it is no longer applied No
Apply once and do not reapply No
.pdf (Order: 3)
General
Action Update
Properties
Hive HKEY_CURRENT_USER
Key path software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.pdf
Common
Options
Stop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) No
Remove this item when it is no longer applied No
Apply once and do not reapply No
OpenWithList] (Order: 4)
General
Action Update
Properties
Hive HKEY_CURRENT_USER
Key path Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.PDF\OpenWithList]
Value name (Default)
Value type REG_SZ
Value data "AcroRd32.exe"
Common
Options
Stop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) No
Remove this item when it is no longer applied No
Apply once and do not reapply No
Control Panel Settings
Folder Options
Open With (Extension: pdf, Program: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe)
pdf (Order: 1)
General
Action Update
Properties
File Extension pdf
Associated Program C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
Set as default Enabled
Common
Options
Stop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) Yes
Remove this item when it is no longer applied No
Apply once and do not reapply No
Open With (Extension: pdf, Program: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe)
pdf (Order: 2)
General
Action Update
Properties
File Extension pdf
Associated Program C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe
Set as default Enabled
Common
Options
Stop processing items on this extension if an error occurs on this item No
Run in logged-on user's security context (user policy option) Yes
Remove this item when it is no longer applied No
Apply once and do not reapply NoHi technobyte,
Try using APTEE to do EULA suppression and check.
You might want to refer the docs:
Creative Cloud Help | Using Adobe Provisioning Toolkit Enterprise Edition
4 Installation Workflows — Enterprise Administration Guide
Regards,
Rave -
I am unable to open any pdf files because I have not accepted the end user licensing agreement for adobe reader. I can not find the accept button. I have a mac.
What is your screen resolution? Can you post a screenshot of what you see: https://forums.adobe.com/thread/1070933
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How can I accept 3rd party license agreement on pdf files?
I was sent my tax return by my accountant. It is an adobe reader XI pdf file. I can not open the file because it wants me to accept a 3rd party pc license agreement to open the pdf file.
There is no hyperlink prompt to accept the license agreement with, and i have a completely unviewable pdf file tax return now.
I need to be able to view the paf tax return.
Why would adobe create a document and ask for an accept prompt from me without providing the prompt for me to click on?Can't really visualise this. Can you post a screen shot of the message (but not if there are any personal details on screen)?
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Adobe Photoshop CS5.1 (64 Bit) trial issue with license agreement
when i click on accept in the adobe software license agreement the window disappears for a few seconds then reappears aking me to accept the agreement again.
I am running Windows 7 Home premium
Any help on this issue is appreciated.
thanks!Hi Trevor...ty for you quick response.
When I scroll to the bottom, i see this ....
Gen_WWCombined-en_US-20110105_1512
there are 2 tabs on the window....quit and accept. Its when i click accept
that the issue occurs.
thanks
Tyrone -
Whenever I try to view a PDF file, I'm getting the error message "Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement, then Quit and relaunch the browser." I have the new Adobe Reader but am still getting this message.
Even after launching Reader and accepting the EULA? Most strange.
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I had previously purchased a DVD disk from Amazon. I did get the program to install today. However it continues to loop back to the screen where you accept the licensing agreement. I had lost the previous serial number and was given a new one by Adobe.
After trying over and over again to install the version from their download, I purchased a new copy from Amazon. I am still getting the same loop on the software where it asks you to Accept the Licensing Agreement. Short of reformatting my hard drive and starting with a clean PC, I have no idea what to try. Is the previous software installed somewhere? I had uninstalled it prior to downloading and installing the new software. Any help is appreciated!I'm going to try reinstalling Windows 7 and installing the software that way. I've reinstalled it before so am not concerned about taking that step. If I need further assistance, I'll add a reply. Thanks!
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ITunes keeps asking for licensing agreement in windows 7
After upgrading to iTunes 11 some months ago I have had to live with a really annoying 'feature'.
iTunes keeps resetting itself, therefore I have to Accept the License Agreement window, then select the Menu Bar, then select Show Side Bar, the select Show Status Bar, then Edit Preferences to check the checkbox to prevent devcies from automatically syncing, then set my mini player window settings, then sign in to Apple Store, then for each device I have to set the Sync Info setting (calendars, Notes, bookmarks, contacts etc).
It's totally random, ie sometiems I can go for a few days before I have to do it again, sometimes it will do it during the same day if I open, close and then reopen iTunes.
I have reported this to Apple Support a couple of times now but all they say is that they have never headr of this before, which I find surprising as a simple search on Google has thousands of moany people like me who are not happy having to keep entering the same flaming information time after time after time again.
I have tried suggested fixes like uninstall, clean registry, get iTunes to rebuild the preferences file, set up a different user account, blah, blah, blah. I've tried Apple Forums, Windows forums, but nope, no fix that actually seems to work.
Come on Apple, surely you can store library preference information in a simple %CSIDL_COMMON_APPDATA% folder. I'm just a lowly developer but I'v e managed to work this out for my applications!
Surely someone must know how to resolve this.
It's really, really, really annoying!McAfee AntiVirus by any chance? See the thread Why does iTunes delete my itunesprefs.xml?
tt2
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