Licensing/Download/Serial Issues??

Anyone else purchase CS5.5 recently to get the free upgrade to CS6 and run into a bunch of issues?  Nothing showing up in the licensing site (which is now down for "scheduled" maintenance), no order number, online chat support stating that it's a 72-hour wait to get your downloads/serial numbers, 2-hour hold for licensing support line....
And of course the weekend is upon us so I'll likely have to wait until next week to (hopefully) access the software I purchased.  Kind of ridiculous.  Buy an online product somewhere else and you get access as soon as you make the payment.  Spend $2000 on Adobe products and get the runaround about what's going on with the order, why the delay, shoddy support/web services, etc.
Ugh.  Am I the only one?  Has annyone else made a purchase in the last couple of days without a hitch?

Welcome to our community
I think you are misunderstanding the purpose of this forum. You likely believe it's for discussing any old licensing or install issue with any Adobe product. Unfortunately, it's a forum where we discuss installation and licensing issues that are specific to only one of Adobe's 100+ products. Adobe Captivate.
You might click the link below, then click the drop down selector on the page that appears and choose the product that matches what you are having an issue with.
Click here to view
Best of luck to you in finding a resolution to your issue! Rick

Similar Messages

  • Licensing/Downloading issues with CS5.5?

    Anyone else purchase CS5.5 recently to get the free upgrade to CS6 and run into a bunch of issues?  I purchased Production Premium yesterday (5/3/12), and aside from an initial confirmation email, I've gotten zip since.  None of the programs were showing up on the licensing site (which is now down for "scheduled" maintenance) meaning no chance to download what I bought or get serial numbers, no email with my order number, no history of my order or transaction in my account info, online chat support stating that it's a 72-hour wait to get your downloads/serial numbers instead of the "up to 24 hour" time frame specified by the email, getting transfered from one department to another only to have the call dropped, a 2-hour hold for the licensing support line and no reps available for chat...
    And of course the weekend is upon us so I'll likely have to wait until next week to (hopefully) access the software I purchased.  Kind of ridiculous.  Buy an online product somewhere else and you get download access as soon as you make the payment.  Spend $2000 on Adobe products and get no the runaround about what's going on with the order, why the delay, shoddy support/web services, etc.
    Ugh.  Am I the only one?  Has annyone else made a purchase in the last couple of days without a hitch, namely a Creative Suite product in anticipation of the free upgrade to CS6 when it's released?
    Do other users find this type of experience typical for Adobe purchases/support, or is it usually a hassle-free and straightforward process?  The software itself is going to be fantastic, no doubt, but the ordering process and customer support thus far has been absolutely dreadful. 

    Things are always busy and response times prolonged around the time of a major new release at Adobe.  As you saw, CS6 was released then so there was quite a bit of preparation and cutover going on and increased traffic...  But you should almost always be able to access the free trial downloads to get started with your product right away (no interruption and they're good for 30 days), until the permanent serial numbers arrive.

  • CS4 Serial # issue - Losing patience with support

    Long story but I'll try to be as succinct as possible. I have the full version of CS3 that my company purchased for me in 2007. I upgraded to CS4 this year (purchased and downloaded online) because I am using Vista 64-bit. When installing, it would not accept my CS3 serial # for the "previous version install". I had to spend an hour on the phone with tech support to get a challenge code, etc. Eventually the install was complete with the workaround process.
    However, I do hardware and software reviews for a popular website part-time so I upgrade hardware often which means I also re-install Windows & my apps often. On my next install, I had to call tech support and do the whole process over again (one of my case #'s was 180687538). This solution works but for most I suppose but due to my frequent changes, I don't have the time or patience to spend an hour on the phone with Adobe support every time I want to re-install. There has to be a better way.
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    My first response to OP is that anyone wishing to have a stable version of Photoshop would be to make as few changes to computer as possible.  I still think that is true, or at least, it's a personal rule for me.
    But on the other hand, Installation, Activation, Reactivation and Registration sure could use a lot of improvement.  As far as for tech support, it's going downhill at a fast pace.  Being switched from one tech, to another, to another simply because they don't know how to help.  And the accents always make the whole thing that much more enjoyable.

  • Adobe Creative Suite 5.5 design standards (Student and teacher licensing) download

    I had purchase Adobe Creative Suite 5.5 design standards (Student and teacher licensing), but I lost the disk and still have my product code. I tried downloading from the available downloads but the product code i have doesn't work. Where can i find a CS5.5 design standard student and teacher licensing download?

    There is no specific version designated for student/teacher versions, the software you get is the same as any other 'version'... the serial number is what designates the version status.  You might have used the wrong product code or maybe you need to adjust your approach to the attempt to acquiring the download.
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    I would like to purchase the license and serial number for Lightroom 4 however even though you can download it from this site, there is no option to buy.  Unfortunately I can't upgrade my computer's operating system beyond OSX 10.6.8 even though it's an intel duo so there's no point me getting Lightroom 5. 
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    I am trying to "personalize" my cs2 software online download with the serial number from my original boxed cd set and it didn't work. I tried using the download serial number and that doesn't work either. Need help!

    I understand that you have also used the download link & serial number from Adobe - CS2 Downloads, if still the CS2 is not working, then please refer to the system requirement for e.g System requirements | Photoshop
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    Rajshree

  • I received LR 5 for Christmas but have not downloaded it yet on my computer. I have had LR 3 for about 4 years.  I am due to buy a new computer soon but need to know how many licenses/downloads I will get before downloading LR 5 on my current computer.  I

    I received LR 5 for Christmas but have not downloaded it yet on my computer. I have had LR 3 for about 4 years.  I am due to buy a new computer soon but need to know how many licenses/downloads I will get before downloading LR 5 on my current computer.  I may also purchase a laptop in the next year so that would require 3 licenses altogether (current iMac, future iMac, future macbook).

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    try and activate a cs4 install and you'll see an activation count message if there are already 2 current activations.

  • I purchased the design suite for PC but would like to install my second licensed download on a mac.  Can I do this?

    I purchased the design suite for PC but would like to install my second licensed download on a mac.  Can I do this?

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  • I have PhotoShop Elements 7, now my serial # issued for 7 will not work and I have many irreplacable photos but cannot access

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  • RESOLVED : Windows Phone – Download reporting issue related to 11/1/14 – 11/9/14 data

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    Update 3/22 - the below issue has been resolved.
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    If you have transactions between 11/1/14 – 11/9/14, you will see an increase in the following aggregation totals once the fix is completed:
    Monthly aggregations (6 and 12 month views) by app and in-app aggregations
    Cumulative downloads – app and in-app aggregations
    Please note, this is strictly a download reporting issue.  There is no impact to any payout reporting or payout amounts.
    When the fix has been completed, I will update this post.
    Thanks,
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  • I bought Adobe Photshop Elements 12 full license download from Amazon in April. Suddenly Elements says trial expired. What to do?

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    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
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  • Photoshop CS4 Extended serial issue

    hi their
    i am a computer techie trying to help out a customer who has adobe PS  Extended CS4
    i installed the program on a sony vaio VGN-FW25G with no issue(it accepted the serial during install)
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    You can try running the licensing repair tool.
    http://www.adobe.com/support/contact/licensing.html
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