Licensing/Downloading issues with CS5.5?

Anyone else purchase CS5.5 recently to get the free upgrade to CS6 and run into a bunch of issues? I purchased Production Premium yesterday (5/3/12), and aside from an initial confirmation email, I've gotten zip since. None of the programs were showing up on the licensing site (which is now down for "scheduled" maintenance) meaning no chance to download what I bought or get serial numbers, no email with my order number, no history of my order or transaction in my account info, online chat support stating that it's a 72-hour wait to get your downloads/serial numbers instead of the "up to 24 hour" time frame specified by the email, getting transfered from one department to another only to have the call dropped, a 2-hour hold for the licensing support line and no reps available for chat...
And of course the weekend is upon us so I'll likely have to wait until next week to (hopefully) access the software I purchased. Kind of ridiculous. Buy an online product somewhere else and you get download access as soon as you make the payment. Spend $2000 on Adobe products and get no the runaround about what's going on with the order, why the delay, shoddy support/web services, etc.
Ugh. Am I the only one? Has annyone else made a purchase in the last couple of days without a hitch, namely a Creative Suite product in anticipation of the free upgrade to CS6 when it's released?
Do other users find this type of experience typical for Adobe purchases/support, or is it usually a hassle-free and straightforward process? The software itself is going to be fantastic, no doubt, but the ordering process and customer support thus far has been absolutely dreadful.

Things are always busy and response times prolonged around the time of a major new release at Adobe. As you saw, CS6 was released then so there was quite a bit of preparation and cutover going on and increased traffic... But you should almost always be able to access the free trial downloads to get started with your product right away (no interruption and they're good for 30 days), until the permanent serial numbers arrive.

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Compatibility issues with CS5.5 and Maverick 10.9

I'd like to know if there are any compatibility issues with CS5.5 and Maverick 10.9 before I upgrade from 10.6.8.

To be honest, I use the CS5 Premium Creative Suite and have had to upgrade all my app's to Mavericks because I have a new iMac, the other one just died.
I used the 'Time Machine' to backup and to transfer all the files, the Mac apps almost transferred 100% but not all successfully, especially iDVD, it was probably something that I did not click in the 'Time Machine preferences'.
If I had the choice, upgrade to 'Mountain Lion, I would revert back to Mountain Lion but not got the discs, I find Mavericks very clunky and slow and causing lots of issues with my Adobe applications.
So if it is not too late, I would wait a few months before upgrading to Mavericks.
Hope this info' has helped.

Issue with CS5 shortcuts

I am running Photoshop CS5 on my Vostro 230 desktop and have had a lot of issues with my shortcuts not popping up menus and switching tools.
The ones I have had the most problems with is switching the brush tool (B), gradient tool/fillbucket toggling (G), brush menu (F5) and opening history (F9). The brush and gradients won't switch unless I click on the canvas which usually means I have to undo then go on to what I was doing. The brush menu and history just won't come out at all unless I do it manually.
Is this a bug that is fixable? I switched over from CS3 and never had this issue and it is really interrupting my workflow.
Any input is appreciated. Thanks!

When you get a condition where it's not accepting a keystroke, check something:
Look carefully to see if some of the letters in the menus in the Photoshop main window have been given underlines. If so, this may indicate that you've invoked the menu key introducer (Alt key), and Photoshop is waiting for a menu key.
There is some subtle difference in the way Photoshop handles the Alt key combination with CS5 vs. earlier versions, and because of the way some folks press the keys on their keyboard they end up invoking it (which is easy to do: Just hit the Alt key once and you're there).
There have been some workarounds where folks have created software/scripts that translate keystrokes to lessen the problem. There was a thread on this forum active for a good part of last year which provided some download links...
http://forums.adobe.com/thread/670988?displayFullThread=true
-Noel

GUI Download Issue with Chinese characters

Hello,
Currently we are upgrading from 4.7 to ECC. I'm using GUI_DOWNLOAD
function module to download the data from SAP to desktop. I do have an
issue with Chinese characters while downloading the file from SAP to ECC.
In 4.7 the Chinese characters are being downloaded (I haven't used any
code page) perfectly, but where as in ECC the downloaded file has junk
characters instead of Chinese.
Is there any change in the GUI_UPLOAD FM.
For your reference below is the code present in the program
CALL METHOD CL_GUI_FRONTEND_SERVICES=>GUI_DOWNLOAD
    EXPORTING
      FILENAME             = Z_FILENAME
*****DCDK900543 - Begin of fixing for Unicode conversion ****
     FILETYPE             = 'WK1'
      FILETYPE             = 'ASC'
      WRITE_FIELD_SEPARATOR = ABAP_TRUE
*****DCDK900543 - End of fixing for Unicode conversion ****
    CHANGING
      DATA_TAB             = I_TAB_TMP
    EXCEPTIONS
      FILE_WRITE_ERROR     = 1
      NO_BATCH             = 2
      INVALID_TYPE         = 3
      UNKNOWN_ERROR        = 4
      OTHERS               = 5.
Regards,
Bharath.

Hi bharat,
please check whether you ecc 6.0 is uni coded or not (as you upgraded).
If it is not uni coded then you will not be able to print the Chinese characters.
You can see whether it is uni coded or not by the following
in your app toolbar under system click on status.
There you can see whether your ecc6.0 is uni coded or not.
Regards,
koolspy.

Thanks to Mandeep5062 Acrobat Pro download issue with Safari

Before your response arrived I shut down Safari, loaded Firefox, went directly to the Adobe download page and attempted a download. The download started correctly and then switched over to the Creative Cloud downloader and I thought, "Here we go again". However, the process completed and installed the Acrobat Pro software as advertised. This might be a work around others can use that are having issues with Safari.

Win 7 either comes with a virtural XP machine installed, or it's freelly availible. I forget which, but this may be a simple solution to your issue.
Here's a link that might help:
http://www.microsoft.com/windows/virtual-pc/
Thom Parker
The source for PDF Scripting Info
pdfscripting.com
The Acrobat JavaScript Reference, Use it Early and Often
http://www.adobe.com/devnet/acrobat/javascript.html
Then most important JavaScript Development tool in Acrobat
The Console Window (Video tutorial)
The Console Window(article)

Windows 7 Firewire Issues with CS5 and ADVC-700

I've got a Windows 7, 64 bit system with CS 5. In dubbing out for playback, I route a firewire cable from the PC to an Canopus/Grass Valley ADVC-700. Both units are less than a year old and are having issues with "black outs" during the dub out process. I've read different things about Windows 7 having issues with firewire drivers. After speaking to someone with Adobe, I've changed my firewire driver to Legacy. That hasn't helped.
The ADVC-700 has s-video out running to preview monitor and BNC out/XLR audio running to my playback system for ingest. When the video goes to black (usually for a 1/2 second), the audio drops out with it.
I've reset the settings on the ADVC-700 with no luck.
Any suggestions on a fix or something else to try?

I did test with a JVC GY-HD200U and there weren't any performance issues which led me back to the PC or other on the PC.
The system is running Windows 7, 64 bit with CS5 Production Premium following an upgrade from the CS4 version.
I've got 12 GB of Ram, (2) Intel Xeon Quad Core E5560 -2.8 GHZ processoCrs.
(1) 500GB SATA2 hard drive, 7200 RPM, 32 MC (System Drive)
(3) 1 TB SATA2 Hard drives, 7200 RPM, 32 MC (3 TB, RAID0 Storage Drive)
Nvidia GeForce 9800GT graphics Card
Supermicro X8DAi motherboard, Intel 5520 Chipset, 2-PCIe X16, 1 PCIe x4, 3-PCI, 10-USB2 ports, 2-pro/1000 NIC, 8-channel HD audio, 6 SATA ports, RAID 0/1/5/10
I've got the legacy drivers for the firewire card. I've checked to make sure all of the power save options are off along with all screen saver options. I've cleaned my Adobe Cache out, deleted my Adobe Preferences, went from the 4pin/6pin cable to a 6pin/6pin cable to feed the ADVC-700 from the PC, reset the ADVC 700 back to factory specs...all of this with no luck.
The problem seems to be worse since the move from CS4 to CS5 but it's hard to tell.
I've also hooked up an older ADVC-500 unit with the same output results.
I think I noted in the first post that this is happening on two indentical systems with the same cabling and programs and the same ADVC-700 boxes.
I've been told by Adobe to clean my C; drive and reload the OS and Adobe CS5 as I should have done that when I upgraded instead of just upgrading the system from CS4 to CS5 using the discs. I haven't done this yet as I have to budget time/workflow to accomodate.

Download issues with LR

Hi
PLEASE READ my initial queries with this problem. It seems as though the techs are not taking care in the answers by reading my previous correspondence.
1. I am a subscriber to creative cloud.
2. I have downloaded Creative cloud and have the app list. I have NO problem with this - it is on my desktop and working.
3. From the Creative cloud app list I have downloaded photoshop with NO problems as well.
4. When downloading LR5 from the same Creative Cloud app list it fails after 42% - this is the problem (cannot complete download from Creative Cloud apps list )
5. I have tried using Explorer and Firefox with same results (many times)
6. My first response from support I was told to go to prodesign page and download from the trial link.
7. The link from prodesign page does not work, and anyway i do not want a trial as I do not have a 'serial number' because I am a cloud subscriber and as far as is know no-one has given me a serial number for LR or the other programs I have downloaded through the app list.
8. If there is a serial number for LR please let me have it and I will try and download from an Adobe page.
9. Also there is a reference to 7 steps to follow when downloading. I cannot find where these 7 steps are and if I have managed to get as far as downloading the CC apps and photoshop why should downloading LR be any different?
10. The comment that my pc does not allow cookies - why would the other Adobe programs have no problem in downloading then?
KGE

If there is pertinent information in your previous replies on the same subject then including links to those replies would be helpful for those of us who use e-mail to read and respond to the forums. We cannot see that you have other threads on the same subject without going to the web version of the forums. I am another Lightroom user like yourself, not someone from Adobe.
Your replies to previous messages, which I did go to the forums to look for, indicate the ProDesignTools webpages either are not visible to you or do not make sense to you.
There are seven steps, numbered 0 to 6, on the ProDesignTools webpage within the Very Important Instructions section also previously referred to. Aside from perhaps some brief periods of server maintenance, which I have never personally experienced, the ProDesignTools webpages are available and do work, so if you cannot even get those pages to come up, it suggests you have issues with connectivity to things on the internet, perhaps due to an iffy connection, or perhaps due to a virus or malware scanner that isn't playing nice. Why only LR is affected, is unclear.
Can you confirm if you can see the ProDesignTools pages, and if so, do you see the Very Important Instructions and steps 0 to 6, which involve setting an Adobe authorization cookie, so if you are following steps 0 to 6 and get an error from the Adobe download page that ProDesignTools eventually redirects to, then you might have cookies disabled. Of course if you can't even see the ProDesignTools pages, then you're getting stopped before anything to do with cookies is occurring. Being more specific and detailed about what you're doing and what errors or unexpected conditions happen would help the rest of us not be confused as to what your situation is and not give confusing answers.
However, you are correct that the ProDesignTools trial is the serial-number version, which is different than the Cloud version, or at least that is my experience. A reason to try the serial-number version would be to see if LR installs for you, in case the 42% that the Cloud installer is stopping at is really a preliminary install step rather than a download step and maybe the serial-number version is easier to see error messages from. Some times screenshots of your error situation can be helpful.
Another place to get the LR serial-number version, would be the Adobe updates page: http://www.adobe.com/downloads/updateswhich would also be the most up-to-date version, LR 5.4, rather than LR 5.0 that the trial might still be.
If the serial number version of LR installs from either of the above locations, then before trying the Cloud version of LR, again, you'd want to uninstall the serial-number version, and log out of or quit the CC Desktop app, then restart it, so it'll rescan what apps are installed or not.

Time Capsule download issues with Windows 7

Hello together
My problem is as follows: upload to Time Capsule with two PCs running on Windows 7 (both 32 and 64 bit) and a Mac Book Pro is working without any problems occuring. TC and the two PCs are in the same workgroup and PCs are connected via WIFI in private mode.
Download from TC to Mac Book Pro works without problems. But in contrast to that, when downloading with the two Windows7-based PCs the connecting is breaking off all the time and the message "Network error" will be displayed. In order to get a new connection to TC the power plug must be unplugged and replugged again. Do you have any advice what to do? Thanks very much in advance.

Are you using SMB compatible names for the TC and wireless.. short, no spaces.. pure alphanumeric.. If not do so?
I also recommend using fixed channels and maybe fixed mode. Lock up as much as possible as the PC does not deal as well as the Mac with the auto band, channel and mode switches.
I am not sure what you mean by this..
PCs are connected via WIFI in private mode.
Please explain a bit more.
Windows wireless drivers are often terrible.. many people have fixed issues by using a more recent driver direct from the wireless card manufacturer.. this is important.. not windows default driver,, not computer manufacturer supplied one.. eg intel card then get latest intel driver from intel.
Are you running bonjour for windows on the PC's??
Try using static IP address which also might help.. windows did have issues with dhcp in the past.

"Interactive Photomerge issue with CS5..."

          Hello,
                I've been attempting a 'merge with some photo's that I took over the weekend in New York... Some of them didn't have the apparent 40% overlap that's needed for a good 'Auto merge so I've been attempting to use the "Interactive Merge". When I was using CS4 I never had any problems with it doing its job... But I've found that with its use under CS5, that it doesn't just merge the images... "It actually drops the Scaling down by almost 50% each and every time I attempt using it.   If I start out with a "Height" of say 20inches, the merge will drop down to the 10inch +- area... If I attempt to use the "Merged" results of that attempt and merge it with another frame... the Height will then drop down to the 4 - 5inch range.
               Is this a known bug with the use of the "Interactive Merge" with CS5..? Because I'm at a loss as to why this would be happening. Is this perhaps "Why" you Adobe boys removed the "Interactive Merge" from Photomerge in the first place..?
               With all the hype that I've heard surrounding CS5's Photomerging capabilities its kind of, how shall I say it,... maybe, Drop The Ball'ish... to be polite about it. Photomerge is and Excellent part of Photoshop since its inception. But with the release of CS5 I was expecting actual Advances in the Photomerge process, not removal's of some of its features, such as the case of the Interactive Merge.   I was actually hoping that once CS5 had been released that the Interactive Merge would have actually been advanced itself... One of, actually, My Only grip with how its worked in the past... is with its "Zoom, or Magnification" limits... Its never made any sense to me that a Panoramic Stitching program that would be working on "Several" images at a time, some already merged, others needing to be adding to the project, would actually have a Limit on the Magnification aspect of the UI panel that your attempting to work on. Unless your working on only 2 frames at a time, it becomes useless with the more frames you have already merged...
          "Well, I believe that I was as polite about the, shall we say, lack of foresight, with Photomerge's advances... However, as for me, one of the main things I use Photoshop for, is my Photography believe it or not... and Panoramic's are what I'm usually working on."
.... just hoping for a little help is all...

When you get a condition where it's not accepting a keystroke, check something:
Look carefully to see if some of the letters in the menus in the Photoshop main window have been given underlines. If so, this may indicate that you've invoked the menu key introducer (Alt key), and Photoshop is waiting for a menu key.
There is some subtle difference in the way Photoshop handles the Alt key combination with CS5 vs. earlier versions, and because of the way some folks press the keys on their keyboard they end up invoking it (which is easy to do: Just hit the Alt key once and you're there).
There have been some workarounds where folks have created software/scripts that translate keystrokes to lessen the problem. There was a thread on this forum active for a good part of last year which provided some download links...
http://forums.adobe.com/thread/670988?displayFullThread=true
-Noel

Color Profile issues with CS5

I´ve been having some issues with the color profiles since I´ve installed the CS5 on my laptop (Windows 7 ultimate).
To describe what I mean please see the images:
Every time I open Photoshop or Illustrator this message apppears:
so I hit ok, but I´m not sure if this affect the artworks that will be printed, I use the CMYK Mode but the colors does not match very well.
Hope you can help me
Thanks in advance,
Diana.

You have some serious reading up on color management to do... I strongly suggest you sift through the Illustrator/InDesign/Photoshop forums and the web in general. Short version: Using RGB profiles makes no sense whatsoever if you are working in CMYK but in reverse working in CMYK does not make sense if you are only printing at home/ displaying graphics on your own computer. Anyway, this is an infinitely complex topic, so realyl, do some reading and then ask more specific questions in the program-centric forums...
Mylenium

Issues with CS5 Illustrator .ai files

I just recently purchased CS5 Illustrator. After creating the file as an .ai file, I am having an issue with reopening the file. I get an error. Any suggestions?

Post in the general forum… Your question is at a very small audience here in the scripting forum… Thats all of us… not enough to throw a party…

HT5070 Download issues with purchased tv episode

I purchased both seasons of Downton Abbey. Episode 6 of Season two will not download and different error messages appear after each attempt. No issues with all other episodes. Please advise.

Many thanks.
Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

Download issue with Oracle 9i DataBase

I get the 404.htm error when I click the file download link.

Hi,<br>
<br>
There are too many threads about this one. Depend of your desired plateform.
See Downloads Issues<br>
<br>
Nicolas.

Partial Phonebook Download Issues with Jeep 8.4AN Uconnect Software

Is anyone having a similar issue with an iphone 5 os 6.1.4? I just bought a new Jeep GC which comes with 8.4AN Uconnect Software. My phone connects via bluetooth fine but in my phonebook only my A-M contacts are shown. Can anyone help?? Thanks

I just got an LG G3 and am having the EXACT same behavior, connecting and disconnecting over and over. Sometimes it will eventually connect (if I let the connecting/disconnecting go on for like 15 minutes). About 50% of the time I can get in my car and it will work as it should, but the other 50% of the time it plays this game. Uconnect works 100% perfectly with our Galaxy S5 (with both Kit Kat and Lollipop).
I'm about to send the G3 back to Verizon.

Will ACR 6.7 download work with CS5 Student and Teacher Edition?

I still have the student and teacher's edition of CS5 and LR3. (Waiting for CS6 to take off the training wheels and get the grown up version.) I've downloaded the trial of LR4.1 and ACR 6.7 in hopes that I can convert and import RAW files from a 5D Mark III, but so far I've met with nothing but frustration. I think I'm doing everything else right so I suspect this is the issue, but if not I'll need to continue my troubleshooting to see where else in the process I'm fouling up. Thanks.

Noel Carboni wrote:
"Student and Teacher Edition"?…
Yes, there is such a thing. Apparently it's even priced lower than the "Academic or educational Discount".
I learned about it a few moths ago and never pursued it further.
http://www.adobe.com/education/students.edu.html?showEduReq=no
EDIT: Or maybe they just re-labeled it for marketing purposes?
Message was edited by: station_one

Licensing/Downloading issues with CS5.5?

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