Licensing for this product has stopped working - Acrobat 9 Pro / OS 10.7

I am having a problem with Acrobat 9 Pro (9.4.5)  following my upgrade to Mac OS 10.7 (MacBook Pro).  The error that I've been receiving is "Licensing for this product has stopped working" with a numeric code at the bottom of the page of (0).
As suggested on that screen, I uninstalled and reinstalled Acrobat 9 Pro and spent quite a bit of time loading all of the updates.  At the end of it, I still receive the same message and the program will not continue after that message.
This is part of CS4 Master.  All other products in the suite are working correctly and without issue.  No challenges with other Adobe products for licensing.  Acrobat is the only program I have that gives this message and then closes.
I found this page -> and started working through the process on that page.  When I got to the step of the License Recovery Tool (11.6.1), the launcher program will not launch with the error "You can't open the application LicenseRecoveryLauncher because PowerPC applications are no longer supported."  I guess that this program relies on Rosetta and will no longer function.
Can you help?  I've already uninstalled and reinstalled Acrobat 9 Pro several times.  Some of the steps noted on disable the licensing for the other apps in CS4.  I really don't want to uninstall and reinstall the entire suite.
I have been on Adobe Customer Service Chat for a few hours.  Recommendations have been to just upgrade to Acrobat X or to call it in.  Before that, I wanted to check the forum to see if anyone else has hit this issue and if there is another possible fix.

I appreciate your answer.  While it might work, I'm a bit hesitant to remove the other programs as a possible solution since they are all currently working.
With Acrobat 9 Pro failing with the OS 10.7 upgrade, I'm hoping that there is a less severe solution.
Since the trigger appears to be 10.7 and may have something to do with the discontinued support of Rosetta, I could be spending a few hours working on a reinstall without a change.  Yes, it might work.  The "might" is the part that makes me hesitate.
Is anyone else out there on OS 10.7 and running Acrobat 9 Pro?  Any issues with anyone else?
Thanks Steve.  I do appreciate your offering a solution.  I may end up trying it if nothing else comes together.

Similar Messages

  • Licensing for this product has stopped working - Acrobat 9 Pro Trial Edition

    Before committing to purchase of 50 licenses for the office, I though I'd better make sure Acrobat 9 Pro works on my laptop. Nyet
    I am totally frustrated by spending 20 minutes installing the package, only to get a "licensing for this product has stopped working" "You cannon use this product at this time"
    I've reinstalled - twice
    I've followed instructions relative to Flexnet service.
    Anyone have a do this and Acrobat 9 will work list of instructions - preferably something that will work in a batch file since I don't want to spend two weeks getting the units on our network to work with Acrobat 9.

    OK - or i should say not OK!!
    I am running the licensed version of Acrobat 9 Pro on Mac OSX. It is installed on 2 of my MacBook Pro 17" laptops. These machines are respectively 1 month and 14 months old, and both are completely up-to-date software wise. 3 weeks ago Acrobat presented the error message "Licensing for this product has stopped working" and then quits. Searching through the error logs reveals the following: No matching processes were found. Shutting down licensing service ...
    I have meticulously, several times worked through all the recommended steps on the Adobe site to address this issue but to no avail. Booting up in safe mode makes no difference. In desperation I re-installed the OS, but to no avail. My several and extended communications with Adobe online help have left me chatting with what sounded like a couple of uni students from India who had insufficient understanding of English, Macs and Acrobat. After 3 weeks my case has been closed twice by Adobe who report that they believe my issue is resolved and have therefore closed my case. Great!!! What's more, occasionally Safari is presented online with a pdf file which it attempts to load, and then crashes.
    This issue has seriously affected my ability to work with and create pdf's which in my work as a medical researcher is essential. To add insult to injury, I have wasted too many precious hours attempting to rectify the situation.
    The bottom line is caveat emptor (buyer beware). Adobe it seems are committed to making a sale but not to follow-up, service or genuine concern for their customers. When some company produces a less buggy (and cheaper) alternative I will be definitely be buying their wares.
    In the interim, if anybody out there can advise me as to how to get Acrobat working again, I would be most grateful.
    Have a great day.

  • Error "Licensing for this product has stopped working" when you launch Acrobat 9

    I'm part of service desk and my company has several thousand users of Acrobat. There has been strange issues reported since upgrading from 7.0.5 to 9.1 and a lot of them are uhappy. The latest issue is users started to receive the following error,
    Error "Licensing for this product has stopped working" when you launch Acrobat 9 or Adobe Creative Suite 4 products. The link has solution, but i tried everything given for 147-178, and nothing works. The users are highly frustrated. Any other possibilities? one collegue claims running simple reg cleaner could solve this issue.

    I went through a "font crisis" on my MacBook about two weeks ago, and I reinstalled Snow Leopard, then restored everything from Time Machine backup. Everything but Office 2008 and CS4 was able to run from the restore, because there were preferences for both that wouldn't copy back to my Library (permissions).
    I reinstalled both from the "original media" (dmg's)  with my Time Machine and 2 other external HDs connected and mounted. I had no problems with either. In fact since I was re-installing from dmg's stored on my Time Machine drive, I had to have it connected to do this. Installing Office and CS4 from the dmg's took all of twenty minutes for both with no errors at all.
    I'm glad you got everything taken care of, but anectdotal evidence tells me CS4 can be reinstalled with external drives connected and mounted.

  • "Licensing for this product has stopped working" message appears each time I open Acrobat Pro.

    "Licensing for this product has stopped working" message appears each time I open Acrobat Pro.  I am at a loss as to how to fix the problem.  Can anyone provide some insights?

    Thanks Bill.  After a good nights rest I don't feel like I'm in as big of a fight with Adobe as I was yesterday.  I was able to search through the search results with more patience and found these instructions:
    Error "Licensing has stopped working" | Windows
    My problem was solved after the first step.  THANK YOU.  Life is much more peaceful when the things that are supposed to work do.

  • TCS 2 on Windows 7 - "Licensing for this product has stopped working"

    I just spent the last 6 days (since 4/8) with Adobe Technical Support. I have a Dell Latitude 630 Laptop running Windows 7 32-bit. For no reason at all (as is usually the case), RH8 crashed after I ran  spell check. Unfortunately, unlike all the other times, it would not restart. The error message box I kept getting (and 4 says later am still getting) is "Licensing for this product has stopped working". The only thing I've learned from this 4-day ordeal is that no one at Adobe Technical Support knows how to do anything but uninstall and reinstall this product. And, for some reason, Adobe has released this software fully aware that it will not completely uninstall using Windows 7's uninstaller - You must also then run both the Windows Uninstaller Cleaner (after downloading & installing it) and their own CS3 Uninstaller Cleaner.
    After doing that twice (completely uininstalling and reinstalling), and waiting for 1) the first tech to open a case - it took him 4 days; and 2) the "top level" of support to contact me - that took 2 more days. After telling me how to completely uninstall the suite (yep, that's her fix, too), she has just advised me that the SW won't run because my computer is on a Domain. Yes, my company requires that all of our computers be connected to our Domain. What company doesn't?What is also interesting is that none of my co-workers, who are also running Windows 7, have had this problem. How many of you are successfully using TCS2 on Windows 7 32-bit AND are on a Domain? I'll bet that there are a lot of you out there. Congratulations to you all for still being able to do so! I envy you.
    THE FIX: (And this is from Adobe's top level of support, or so I was told.) I've been told that I must create a Local User Account on my laptop that has Admin privileges but is NOT on a Domain, and install the TCS2 software onto that account. This will fix my problem. Interestingly, the first tech had me log onto his Adobe software that allowed him to see my desktop. Didn't he see that I was on a Domain? Or maybe he just isn't privy to this information because he's not high up enough.
    I hope that this information keeps at least 1 other person from having to go thru 6 (or less or more) days of repeating your problem to countless Adobe techs who all tell you to do the exact, same thing. And, of course, hearing each one apologize for "the inconvenience" and being "so sorry you are experiencing difficulties".
    Here a thought - Don't release your software until it works.
    Here's another thought - Don't claim that your software works on a platform until it actually does. As my co-worker Ed says, "Got an Issue? Get a tissue!"

    The higher-tiered (supposedly) Tech had me go to that Web page and follow those instructions earlier this week. I followed all of them, and still had the same problem. That was when she told me that the problem is because my laptop is connected to a Domain (see first post).
    4/15/10 Update: My IT support gave me the password to log onto my laptop using the Administrator logon. This login is not connected to our Domain because it is used by our IT folks to troubleshoot problems with the laptop itself. I installed only Acrobat, RoboHelp, and FrameMaker from this login last night. Then I opened Acrobat 9 and "updated" everything. RoboHelop 8 now works (and it is accessible from my regular login), but FrameMaker is now giving an error message, something about the dictionaries, and it does not open. Here is the error dialog being thrown now by FrameMaker 9:
    I have updated my case with this info and the screenshot of the error dialog. If you know what is causing this error in FM, please let me know what to do to fix it.
    Thank you for your help!

  • Fresh Install Mac - Licensing for this product has stopped working  Error: 6

    We just got the new macbook pro refreshes at work and decided to make the switch to standalone CFBuilder.   We downloaded the trial and installed.  On launch we get this error, "Licensing for this product has stopped working  Error: 6".  Every macbook had the same result.   All are running 2 Ghz Quad Core i7 with 8GB of ram.   All of them get the same error.    All have a fresh install of 10.6.6.   Other than installing Air before the CFBuilder install they have no other applications installed.   Other than Air, there are no other Adobe products installed.  All CFBuilders were installed under an admin account.
    We've tried all the troubleshooting.   Permissions, LicenseRecovery, Setting the clock back to 2010... we even tried reinstalling OSX, then installing acrobat, then air, then CFBuilder with the same result every time.   We even activated the root account on the system and installed under root.  Same result every time.    The Flexnet service never gets created unless we use the License recovery tool.   If we install the updater it still makes no difference.
    All options for CFBuilder are grayed out under help.   Registration, Deactivation, Updates...
    Any suggestions?

    Thanks for posting and letting me know. Yes, it is crappy to have to work-around it like that. I noticed when I installed
    Builder that it over-wrote some newer files, but I said "Okay to All". I'm using CS4 not CS5 and my newer files were probably better. I'm glad you got your program working at least. My problem is I started my first Project at the wwwroot level, like all the instructions say. It wasn't until I saw Ben Forta's video of it that I realized I was supposed to start a new folder within the wwwroot folder as my Project folder. Now I can't get rid of my first Project folder without DELETING all of the files in wwwroot, WHICH I CANNOT DO. MANY OF THE FOLDERS THERE ARE WORKING WEB SITES! If you know of any way to detach that original Project, I'd sure like to know how to do it.

  • Error 148.3 (licensing for this product has stopped working)

    I received error 148.3 (licensing for this product has stopped working). I looked up the error, but the fix says it is only for "... Creative Suite 3 or 4 products, Acrobat 8 or 9, Photoshop Elements 6, 7 or 8, Director, and Technical Communication Suite." and RoboHelp is not mentioned. Is RoboHelp part of the Technical Communication Suite?  I tried phoning support, but the person had not even heard of RoboHelp. Does anyone know how I rebuild the license file? Note that Acrobat professional comes up okay. I need to compile soon for a product release and feel so frustrated.

    And we're back. Writing the question made me check what the Technical Communication Suite is. It includes RoboHelp, so I went ahead with the LicenseRecover as recommended on the Adobe site and the system now works.

  • Need help with Photoshop and "Licensing for this product has stopped working" message. Adobe fix isn't working.

    I am still using CS3. A while back I received an error: "Licensing for this product has stopped working" for my CS3 programs. I used the recovery program suggested by Adobe and was able to get Illustrator, Flash and Dreamweaver to work, but I still can't open Photoshop or In Design. I went back to the Adobe site and did every other trick they suggested to fix the error, but nothing has worked.
    I then tried to uninstall photoshop from my CS3 suite (so I could reinstall) but got a JavaScript Alert: "Critical errors were found in set up. Please see set up log for file details." Seeing as I am not the best with the behind the scenes technical stuff, I have no idea what this means or where the set up log even is. Any help anyone can provide?
    I have had CS3 installed on my computer for over a year. I started having problems about 4 months ago.

    I am having similar problem.  Can't open any of CS3 programs after trying to download Dreamweaver Trial, which wouldn't work because "couldn't remove DLM extention" error message.  So now I can not run Illustrator, Photoshop, or even Adobe Reader.  These are properly licensed for about a year. I get "License for product has stopped working".  Have 2 pending cases open with Adobe support (one for Dreamweaver trial, one for license problem) since 8/3 with NO ANSWERS - It says answers within 1-3 business days.  Was on phone support hold today for over 3 hours before line went dead with no help.  What is up with adobe support?  Can anyone help?

  • How do I reinstall Adobe Photoshop CS4 - I receive error 6 stating that licensing for this product has stopped working.

    I previously installed Adobe Photoshop CS4 on my Macbook Pro. My hard drive crashed, and I had to get a new hard drive replaced. Now upon trying to reinstall CS4 from a backup copy CD (with licensing, serial number available), I receive an error 6 stating that the "licensing for this product has stopped working". Has anyone experienced this or know how to troubleshoot? Any advice appreciated. Thank you.

    Error "Licensing has stopped working" | Mac OS

  • Can't run FW CS3! "Licensing for this product has stopped working."

    I purchased and downloaded FW CS3 this morning. I received my
    serial number and once the file had completed downloading I ran the
    installer. Everything seems to be working fine, and the install
    finished without a hitch. I then tried to open the application as
    was greeted with the following error message:
    Licensing for this product has stopped working.
    You cannout use this product at this time. You must repair
    the problem by unistalling and then reinstalling this product of
    contacting your IT administrator or Adobe customer support for
    I've unistalled (using the adobe utility) and reinstalled
    twice without any luck.
    I'm on OS X 10.4.9 w/an Intel Core Duo and 1GB of ram. I had
    previously installed the Fireworks CS 3 Beta, but uninstalled it a
    month or so ago.
    Any help would be greatly appreciated.

    Hi Shaun,
    This is a user to user forum. You'll need to contact Adobe
    Service to have this resolved.
    Linda Rathgeber [PVII] *Adobe Community Expert-Fireworks*
    Fireworks Newsgroup:
    CSS Newsgroup: news://

  • Licensing for this product has stopped working Error: 5

    OK. Totally frustrated here.
    Trying to start InDesign (installed with Master Collection CS4) on Powerbook Pro running 10.5.7 and consistently get the error above: "Licensing for this product has stopped working" and with error: 5.
    I have attached a dump of the error screen.
    I have been through Adobe's knowledge base and followed the steps there. I have:
    1. Applied the licensing service update, and I also used the 0 option.
    2. I have restarted the computer several times.
    3. I have uninstalled and reinstalled the application (the whole Master Collection actually) using the uninstaller, with the remove preferences files option selected.
    As far as I am aware I have the latest version because after reinstalling it the updater downloaded 1.1Gb of updates and installed those.
    I have also nuked all font caches in case it was related to Apple's font cache bug.
    No joy in any event. Still getting the error and no InDesign.
    Any suggestions from the gurus here, please???

    Thanks Peter,
    As I said, have tried uninstalling and reinstalling but InDesign still doesn't work, all the other CS4 apps seem OK. Looked at the list you provided - much the same as the one I generated except there was one extra page I had not seen before at
    Of course the series of steps described in that page are impossible to do because it says to :
    1)      Set the computer clock back to May 31, 2009.
    2)      Launch the affected product.
    3)      Go to Help->Deactivate, select ERASE THIS SERIAL NUMBER.
    4)      Quit the application.
    5)      ...
    The application will not start because the licensing has stopped working. So step 2 is not possible.
    Apart from that the only other page that specifically addresses this problem is at
    In this it says to do the things I said I have already done in my original post. None have worked.
    Guess Adobe don't monitor this forum so I suppose I need to go back to Quark to do my work. InDesign appears fatally broken.

  • Adobe Photoshop CS4 message: "Licensing for this product has stopped working." I have the serial number but not the media. How do I use the software?

    I recently tried to use Photoshop CS4 that I have on my computer but I get the message:"Licensing for this product has stopped working." I have the serial number but not the media. How can I use this version?

    You can get the installer here: Download CS4 products
    It will install as a fully functional 30 day trial. Entering your serial number will convert it to a permanent version, Standard or Extended, depending on what serial number you purchased.
    If you still have the license problem. get back to me with your OS details and the error code.

  • Had to restore my iMac from Time Machine. After the restoration all programs are functioning except my Adobe Creative Suite 4 Design Premium. When I start any program in the suite the error message, "Licensing for this product has stopped working." I rest

    I had to restore my iMac from Time Machine. After the restoration all programs are functioning except my Adobe Creative Suite 4 Design Premium. When I start any program in the suite the error message, "Licensing for this product has stopped working." I restarted the computer and tried again to run Photoshop and the same error message appeared. The message was followed by a message that stated that I needed to contact Adobe technical support and mention Error: 150.30. I need Adobe technical support to provide me a solution for my problem so I can continue using my Adobe products installed on my computer.

    Unfortunately when Adobe products are restored from backup, especial CS4 and especially Mac, it breaks licensing.
    There is a python script included in the license recovery kit that should work if you are familiar with Terminal.
    If not, you must reinstall your CS4 suite.  You don't need to delete your preferences, so it should be the same as before.
    Error "Licensing has stopped working" | Mac OS

  • Error 150:30, "Licensing for this product has stopped working"

    I recently updated my Mac OS, and am getting error 150:30, "Licensing for this product has stopped working" on all my CS4 products. The license repair tool will not launch in Mavericks. Help?

    CS4 is completely unsupported under Mavericks and using an upgraded
    operating system is nothing short of a crapshoot.
    Unfortunately, you are completely on your own here.

  • I migrated photoshop CS4 onto my new mac laptop. Error message on startup: Licensing for this product has stopped working. Error: 150:30

    I migrated photoshop CS4 onto my new mac laptop. Error message on startup: Licensing for this product has stopped working. Error: 150:30 What do I do?

    Uninstall and run the Cleaner Tool
    Uninstall Creative Suite 4 and point products (Mac OS X)
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Maybe you are looking for

  • Special characters issue in output XML - file adapter  - SOA

    Hi, I use a DB adapter and File adapter to retreive data from database and create output XML file. For the database record which have special characters (for example ' , <, >), it will just output the same character in XML file, which cause other sys

  • Itunes 10 adding playlist off itunes to iphone 5

    put 70 songs on itunes fully synced everything onto iphone but playlist wont go over songs have gone onto the iphone but play list hasnt how can i get playlist on iphone with out having to add 1 by 1 on iphone.?? i want to keep my entire library dont

  • Persistent "You got a mail." dialog

    Last evening my iPhone began to exhibit very odd behavior. Every few minutes (whether awake or asleep) a dialog appears saying that "You got a mail." I've posted a screenshot here: (For those who don't read Japanese the

  • 11g fileadapter - read operation triggered by file

    Hi, I have practiced with the new file adapter feature to trigger a read operation by an endfile. The read operation that is triggered by a file is useful in specific scenario's, but I have a question about it. There is no correlation between a file

  • Mobile Me subscription appearing in separate subscription tab

    Can anyone explain why one subscription appears in its own subscriptions tab ( without the name of the actual gallery) vs under the mobileme galleries where it should be? Would like to attach a screen shot but can't seem to figure out how. Using late