Licensing problem with UCCX 7, agent not able to login at all

Hi there,
We have UCCX 7 server and CUCM 7.
Problem is that we the agents are not able to login and they are getting maximum license error although not all licenses are used.
We get the following errors when trying to login:
1. "Maximum number of licenses reached. Please notify your System Administrator".
2. When we click "Ok" for the error above, we get the following "A licensing error has occured. Please try again in five minutes. If the problem persists, please see your log file or System Administrator for details.".
I checked the licensing service and it is working fine.
The log for the licensing service is not indicating anything, it shows only the last time there was a failure in this service (this was 6 months ago after a restart). It was working fine until yesterday.
I tried to disable the "IPCC Extension" under the User Configuration in the CUCM and enable it again, but did not solve the problem and got the same error.
It is worth to mention that when I disabled the "IPCC Extension", before I enabled it again, I tried to login using CAD but I got the same exact error.
Any help will be really appreciate, thanks a lot.

Hi
Open a command prompt on your UCCX server (not client) and go to this directory:
C:\Program Files\Cisco\Desktop\bin
Then run:
showlicenseusage.exe
THis will show you the IP addresses that are currently consuming licenses. You can check these PCs to see if they are still logged in - if they are, that's your problem. If they aren't, then you may have a problem with the LRM service or something.
If it has logins listed that aren't really logged in, you might be able to restart the License and Resource Manager service from Control Center to resolve it temporarily.
Aaron
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