Licensing stopped working CS2 Adobe Audition

Question

So I'm having similiar problems the other guy had with Photoshop CS3 where the window pops up and tells me to activate the software. So I follow the dialogue and then I get a window that says it's unable to acitvate the software at this time and to call the phone activation (error code 93:-12). The nice lady in tech support told me, and I kid you not, that your licensing software has stopped working because you are using CS2 and we are currently in version CS4, you'll need to upgrade in order to continue using your software. Of course I was outraged, but I know she can't help me and knows nothing past what her superiors or computer screen tells her, so I thank her and hang up. My brother, who used to work at Adobe before they fired everyone in tech support and outsourced everything to India, told me start a thread on here. I really think it's just a licensing software issue, but I don't know how to fix it. I tried finding that flexnet folder, but I got nothing. FYI, Audition WAS working about 2 weeks ago, about the time I was having troubles with Premiere Pro CS3 (which now works thanks to lots of tinkering, which might have broken Audition). I just need a copy of Master Suite CS4

Answer 1

I just sent this email to friends who are Adobe users.  This posting may get this thread put into a black hole someplace, but I don't care.
Just had a little problem with an Adobe program I had, Photoshop CS2.  I had gone thru an XP restore and then back again.  That process lost my Photoshop CS2 program activation.  A window popped up that instructed me to reauthorize it by pressing the appropriate window button, up came error: 93:-12, and a message to get activation via telephone.  When I called, I found that they could not give me the code.  Could not....could not....how about WOULD NOT?
I Googled on error: 93:-12, and found a number, not great yet, of people who were having a similar experience and who were getting the identical responses from Adobe.  I spent the last few days trying to get answers on this.  I made about 6 phone calls to them trying to get help and answers.  First of all, I just got Photoshop CS4.  Please note that they do not advertise or advise of any incompatibility with CS2 programs.  Anyway, here are some answers gathered from 4 - 5 tech support people in India:
* CS4 is not compatible with earlier versions and you cannot have both on...well, I did for several days till I lost authorization via performing and XP restoration.
* I must update all my CS2 programs to new Adobe programs for $$$.
* I can try reinstalling, but that may not work, and that is too bad.
* There is limited life to Adobe products and after an undefined time, they will not be activated by Adobe.
* Their servers were changed to not allow activation of older products because they are overwhelmed with blah, blah, blah.
* They cannot manually provide me with the code to put in the appropriate spaces on my desktop form because they don't have any programing available to generate these keys!
* The programs we have had many updates and this makes it impossible to activate their operation.
These, so-called "Tech Support" responses are laughable.  This is all obviously BS, and, I think, illegal.  Can you imagine purchasing a car, whose ignition lock can become inoperable after 3 - 5 years, and then be told to buy a new car to work on the new roads and streets!
One of their excuses was that they were overwhelmed by customers with "old programs" and cannot afford the resources to devote to activation of our programs.  I hope you realize that there are unscrupulous people out there providing "code generators" that illegally activate Adobe programs.  If these people have the resources, why cannot Adobe just post a teenie-weenie little "code generator" file for all to use. After all, according to them, the programs are obsolete anyway?
I hope you understand, that you and I, and millions of other may be denied the operation of legal, paid-for programs that will work perfectly, but for which  Adobe refuses to supply operational activation.  They are willfully and consciously denying us the use of program we purchased from them.  Only one day after I did a system restore, the program was too old to be "supported,"  that is, by the simple act of permitting us to use the program we already paid for.  We aren't asking for free support, but the right to use what we paid for.  All you have to do is get a new hard disc, or new computer, and programs only 3 - 5 years old, that previously had worked flawlessly, will be turned off by Adobe.
If you have his problem, or have it in the near future, I suggest you call and complain. Try (as I did unsuccessfully) to escalate to a higher authority or obtain contact with their legal department, or to anyone with whom you can file a formal complaint.  I would also take notes on their statements.  One of the best things you can do, is write a formal complaint to your State Attorney General, or whatever they are called in your locale.  If in foreign countries, you probably have local or governmental prosecutors.  These people just love to justify their positions and often act upon citizen complaints.
Mike